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The Hillside Resort Siargao

Tourism Road, General Luna, Mindanao 8419 Philippines
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Guests1 room, 2 adults, 0 children
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HOTEL CLASS

Location

Full view
Contact
Tourism Road, General Luna, Mindanao 8419 Philippines
Getting there
Sayak Airport11 miSee all flights
Tandag Airport23 miSee all flights
Compare More Popular Hotels
AMENITIES
Free High Speed Internet (WiFi)
Free parking
Air conditioning
Free High Speed Internet (WiFi)
Free parking
Air conditioning
Free High Speed Internet (WiFi)
Free parking
Breakfast included
Free Internet
Free parking
Air conditioning
ACCOMMODATION CLASS
3.5 stars
3 stars
4 stars
2.5 stars
LOCATION
General Luna
10.8 miles to Sayak Airport
4.4 miles to Dako Island
General Luna
10.2 miles to Sayak Airport
4.6 miles to Dako Island
General Luna
10.9 miles to Sayak Airport
4.5 miles to Dako Island
General Luna
10.6 miles to Sayak Airport
4.2 miles to Dako Island
REVIEWS
4Reviews0Q+A0Room tips
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+1
A very clean and greenery ambiance is what you can experience in this place...the Villas were so nice design with matching high end fixtures and so quiet place,the pool has a landscape with the serenity of green surroundings and a taste of local.thumbs up!
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Ne venez pas dans cet hôtel pour vous reposer, un chantier de construction se trouve juste à côté. Réveil le matin à 7h par la ponceuse du menuisier, ou bien musique à fond au alentour de la piscine à partir de 8h le dimanche matin ... Maintenance pour l’eau chaude en panne au quotidien à partir de 7 heures Rappel à l’ordre à 7h30 sur les espaces fumeurs. Les hôtes n’ont pas du prendre conscience que nous venions jusque là pour les vacances êt nous reposer. Dommage car le lieu est sympathique belle piscine avec vue sur la campagne. Le personnel est très gentil êt serviable. La salle de bain part déjà en décrépitude, le chauffe eau tombe en panne quotidienne, la pomme de douche est toute rouillée, l’eau sort de partout. Le robinet de l’évier est pendouillant êt tout rouillé, la lunette des toilettes se balade dans tout les sens. Les chambres ne sont pas nettoyées durant le séjour, il ne faut donc pas rester trop longtemps ! C’est bien dommage car on sent que le propriétaire a chercher à faire un lieu raffiné êt accueillant. Le petit déjeuner n’est pas compris dans le prix de la chambre
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Response from Titoli040, Ägare at The Hillside Resort Siargao
Responded 3 weeks ago
Hello, we apologize for these inconveniences. Actually, our faucets and showers are only about 8 months old, but due to the salty well water, they have rusted in a few months! We now need to replace all these expensive items as we install a filtration system. We will probably use plastic next time! We apologize for the construction noise, we are still in soft opening and there are some small details that still need to be done. The loud early music has been addressed!
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+1
The resort is on soft opening when we stayed. The architecture of the resort is really good. Looks something like what you see in photos of some Bali hills/forest accommodation. I saw the listing of their villa for a low price since it's on soft opening. Upon booking i was informed that we'll be staying in one of their upper floor deluxe rooms, it was a bit of a let down since the price is the same. I accepted nonetheless. Some disappointments, when we arrived we felt like the place could improve more on cleanliness. The place wasn't dirty. Its just that you expect resorts like this to be squeaky clean. The lobby is kind of dusty. Our room has traces of the previous occupants. (there were even traces of confetti on the floor etc). The small fridge has leftover water bottles. When my companion took a shower he discovered that the electrical wiring on their wall shower lighting was broken. It smelt like burning electricity and a part of the floor actually has electricity current. We informed the front desk. Someone came in, removed the broken wire but did not come back to replace it as he had promised. We stayed here for 6 days. On our 3rd day we asked for room cleaning. And when we came back that afternoon, to my dismay. The room wasn't really cleaned. I'm a neat freak, so i know if it was cleaned. Seems like they just dusted the floor. Unplugged a lampshade. That's it. The glasses and coffee mug were still dirty. The bathroom though i know we are clean people, wasn't cleaned. Dirty towels weren't changed. Trash bag wasn't replaced. We also found out that the water heater wasn't working that afternoon and never worked till we left. I feel like this place is really promising and yet given that it's still on soft opening and a lot of things are already broken. Even the faucet, sink and toilet already have rust. You won't see these on the pictures, you have to be there to see them. The staff are nice and helpful, when you ask. But they mostly stay inside the room behind the frontdesk the whole day. Except for the female staff on the night shift. So during the day, you have to ring the bell for the male staff to come out. We feel like this place given a few more months or years would be really one those resorts who were not maintained or what "used to be". It's disappointing that the rooms are a BIT in deterioration when the fact is that it's still on soft opening. The location is quiet. On the old tourism road. Roads aren't paved. So when it rains it really is muddy. It's a 15 min walk to general luna's busiest area were restaurants are. That is if you take the "shortcut" . If you walk on the main old tourism road. Its probably around 20+ mins before you reach the other busy part of general luna. Yes we walk going out, because tricycles don't frequent on this area.
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Response from Titoli040, Owner at The Hillside Resort Siargao
Responded Jul 16, 2019
We apologise for the inconveniences that you have encountered in our property. Since your stay, there have been plenty of improvements. We've added free shuttle service for our guests to make the commute a lot more comfortable, the staff has been replaced and the new ones are highly trained to keep the rooms and the property in top shape. Our restaurant, which was then under construction is now also open to serve breakfast and drinks all day. Thank you for your feedback and for staying at The Hillside Resort Siargao, we hope to host you again in the future!
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From what I understood, this little resort just opened. Room are stylish and clean, bed are comfortable and they have plenty of pillows( unusual for hotels in Philippines). There was a little construction near the reception but never bothered at all. Price was good for the quality of the stay.
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PRICE RANGE
$77 - $141 (Based on Average Rates for a Standard Room)
LOCATION
PhilippinesMindanaoSurigao del Norte ProvinceSiargao IslandGeneral Luna
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