We were for 12 days in September there. Our room was always clean. The room was nicely furnished. At all Buffets are a lot of choice so there is always something for everyone. A very nice experience was the Alakati Restaurant in the Garden. The Food was very tasty. There are two Pool Bars. The staff at the Pool Bars are very friendly. In the evening we liked to go in the Captains Bar. In these Bar was very nice live music. The staff of the Captains Bar really impressed us. They were very friendly and the service was excellent. The Hotel has a very nice Location for trips to Limassol and Paphos. We had a wonderful stay and we come back again!
I’m a frequent visitor to Cyprus, both for work and for vacation, and my go to hotel has always been the St. Raphael Resort. On this latest trip, after over 15 months of lockdown, I badly needed a break and had high expectations of the hotel... and they were all met with flying colors! From the food at the octagon, to the pool, to the spa, the food was yummy, the service was impeccable, and the staff was friendly as ever, all the while taking every precaution for Covid-19. I highly recommend it!
We have just returned from a delightful stay at St. Raphael Resort & Marina. Everything from entering the lobby, to our room, to the restaurant & bar, to the grounds & beach was superb. The staff everywhere were excellent - it was a holiday of “nice people” with greetings & smiles for everyone. The hotel has a policy of “radiating kindness” & it certainly did for us. We will definitely be back !
Booked this to treat my girlfriend on her birthday. Would 100% recommend the spa and the Golden Monkey restaurant. Hospitality is absolutely top notch and the rooms are very spacious and the gardens are immaculate.
I stayed at the St Raphael Resort for one week in late September. My room was clean, modern and spacious, with the perfect balcony view overlooking the sea, marina, and to my right, Limassol, around 13km (8 miles) away and the sunsets each evening. The hotel staff and managers were friendly and helpful but not obtrusive. The large lobby area is immaculate, an open design looking up to the floors and glass fronted lifts. It is aesthically pleasing on the eye, with many very comfortable sofas and seats. Everything was close by and easy to find. All the facilities were still open and it was much quieter at this time, with plenty of choice everywhere for the sunbeds! Freedom in the pool, (cocktails at the pool bar in the centre), and nearly always space in the jacuzzi, steam room or sauna. A short walk to the beach and choice of water activities. I had a great time on the jet ski but it is pricey. There are 3 restaurants to choose from for an evening meal. One is a self service buffet with a wide selection to choose from. I really enjoyed the food at the Sailors Rest restaurant, by the marina outside, and the fireworks displays from the shore. This is a great place to stay and if you are not constrained by the school holiday period, September is the perfect time to stay. There is different entertainment most nights. The Greek/Cypriot music and dancing outside was a highlight, with a man dancing with 11 glasses on his head, (audience participation), then with a jug and wine bottle on top! The weather is sunny every day and still very warm or hot but with a breeze. Overall the hotel is very good value for money and I will come back here again.…
We booked this hotel thinking it was a 5*. The whole hotel was beautiful very nice hotel. And the staff were very nice. However that is where it stops. Let’s start on the hotel entertainment, or lack of. The hotel provided next to none entertainment for the evening. Unless you like to listen to someone playing the keyboard for 7 nights it’s not for you. I was very disappointed in this as you would think a 5 * hotel would provide a decent entertainment. There also was only one place to see the hotel and it wasn’t great there should of been better entertainment! Next let’s talk about the food !! This was absolutely disgusting! If this hotel is a 5* I do not expect to be eating cold food ! Also I’m not sure that the meat was what it said it was but lll leave that there. The food was awful every meal was cold. And also we were informed that there would be multiple restaurants included in the hotel however there was 2 that you could actually have evening meal. And the other two were lunch and snacks only. the other two were absolutely overpriced. We went to the Thai which was in the tower which was good however we felt like we shouldn’t have to eat here and this should of all been included in the hotel but it was NOT! However the splash bar was far best the best place to eat proper hot food!! And cooked to order ! Also when you read the website it says you have all water-sports included which is not true as the only thing you can use is the kayak and Pedlos. Overall I do not believe that this hotel is 5* the food was not up to par and neither was the entertainment. Definitely disappointed and will NOT be coming back.…
24th September 2022 To the manager and team at the St Raphael’s Resort, I would like to express my sincere gratitude to your staff, for looking after my husband and I over the last ten days. We arrived on the 12th of September, and I had major spine surgery on the 15th. Your staff made us feel very welcome from the moment we arrived. I would like to make special mention of a few individuals. Michaella cleaned our room beautifully. She had excellent attention to detail. After my stay in hospital, it was so nice to return to a spotless room. She is very good at her job and was always so cheery and friendly to us when we saw her. To Michael in the breakfast buffet. I was struggling to sleep and often came down to breakfast in my wheelchair by myself, not long after the restaurant opened in the morning. The first time I came in, Michael could see that I was struggling to balance a plate and bowl of food on my lap, whilst trying to wheel myself to a table outside. He came straight to me and helped. He either took my plate or wheeled me outside. He removed a chair so I could access the table. He bought me water and coffee. He did this every day he was working. He stayed and chatted whenever he could, and I am so very grateful for his kindness. Jacqueline who works at the Splash bar also offered support. After my surgery I struggled to walk or sit for very long. Reclining was the easiest for me. Jacqueline allowed me to eat my lunch on a sun lounger (don’t worry I didn’t make a mess)! She makes the best homemade lemonades and the food at the Splash bar was fantastic. Much better than hospital food! The bar staff at the Captain’s Bar were friendly and make excellent drinks. I love their drink garnishes. Svetlana in the gift shop was so helpful. I was wanting to buy some shoes and I couldn’t bend over. She helped me put them on, and even tied my shoelaces before I left. She chatted to me about the history of some of the Cypriot items like the ‘eye’. She is a very lovely lady, and I enjoyed spending time with her. On Wednesday night we dined in the main restaurant for the Greek buffet. I was waiting in my wheelchair to get a plate and some other people kept pushing in front of me in the queue. One of your staff members (who turned out to be the pastry chef), came around from behind the table where he was serving, and insisted on helping me. He took my plate and explained to me what every dish was and loaded the ones I wanted onto my plate. I think that he could tell that I am very interested in cooking and I am passionate about food. When he saw me go to the dessert table, he came and offered to help again. He told me what each item was and proudly shared with me the ones that he had made himself. I told him his croissants were perfect and I had enjoyed them every morning. Can you please pass on my thanks for his kindness and for sharing his knowledge with me. And lastly, the charismatic Procopis. He manages to be professional, as well as having a big heart. I just adored him. He recommended restaurants (and meals) and made reservations for us. He was spot on every time, and we created some wonderful memories from our dining experiences. I loved talking with him and enjoyed his company. He genuinely seemed to care about my recovery, and even rang to check on me and see if I needed anything. Procopis went out of his way to find out information for us and he made our stay the best it could possibly be. I would also like to thank you for making your resort so accessible for disabled people. I have spent most of the year in a wheelchair. It can be difficult to get around when out and about. I can tell that your designers have put a lot of thought into how to accommodate disabled people. You have ramps, wide areas we can turn around in and well laid out bathrooms. Overall, I would rate our stay at the St Raphael’s resort 5/5 stars. We felt valued, appreciated, and respected in your hotel. I would not hesitate to recommend it to others, and I hope that someday we can return with our children. Your Sincerely Kay - From New Zealand…
i had an amazing one night stay at the hotel. the reservations department and especially andreas is always so fast in his replies and accomodating. i didn't know how to use the online ordering room service system so i called down and the fnb manager himself mr iannis took my order. everything arrived in a matter of minutes and the food was so tasty. next day at breakfast i ate like king. had quick freddo upstairs at the captains bar where again the staff where helpfull and smiling and went to work. i will definitely be back and send more of my business assosciate.
The hotel was perfect! Amazing grounds, great mix of food & drink, beautiful pools and fantastic room. Little issue checking in but the staff were very helpful and sorted it straight away no arguments
Overall a very good break. The hotel room was clean, spacious and comfortable. We were pleased we had a Marina view room and was well worth the extra cost. We also upgraded from half board to All Inclusive at the hotel and this was a good investment and contributed to the positive experience. We had no trouble getting a sunbed by the pool although we spent most of our time on the beach. The only real negative (for us) was the location of the hotel. It is right on the outskirts of town and there is very little around and certainly nowhere to walk. The thing that really helped make the holiday so good was the helpfulness of the staff. We found that the service to be first class. Overall a very positive experience.