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Grand Mercure The Hills Lodge

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Grand Mercure The Hills Lodge
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447 Reviews from our TripAdvisor Community

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Showing 443: English reviews
Sydney, Australia
2 reviews
4 of 5 stars Reviewed yesterday NEW

Even though this property is located directly against a main road, it was a very well maintained hotel with beautifully manicured lawns and well maintained buildings. As it is based on different cottages that sprawl on the property, it was initially a little confusing to work out where reception was, but Darlene at the front desk was extremely charming and... More 

Helpful?
Thank Leo Q
Devonport, Australia
1 review
4 of 5 stars Reviewed 6 days ago NEW

A pleasant and peaceful outlook despite being close to busy environs, with mattress to provide maximum comfort and I think the best pillow I have ever slept on! No sound came through from the major road on the edge of the property, it was so serene. Would definitely go here again.

Review collected in partnership with Accorhotels.com

Helpful?
Thank margaretv4
Sydney, Australia
Level Contributor
44 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 1 week ago

As part of the Accor group this hotel is situated on a very busy Windsor Rd but traffic noise was not discernable. Room service was excellent with everything cooked from scratch, eg gnocchi and pesto entre $19 and battered fish fillets chips and salad $26 was very tasty.

Helpful?
Thank Jovan K
Perth Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Overnight stay here in May 2016 and booked to stay in October 2016 This establishment specialises in opposites. On the outside it looks cold and car parking appears to be in a multiuser carpark but once you're inside it's a totally different picture. Free safe underground carpark with lift. The décor in the dinning area creates an unexpected ambiance as... More 

Helpful?
Thank David A
Gold Coast Queensland
Level Contributor
73 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Bubbly reception. Service was welcoming. Room was comfortable, clean and quiet, has pretty much everything you would need if you are in the Hills district for business. Restaurant has a comfortable feel about it (not too stuffy). House red (Banrock) was smooth. Food was lovely, although I could imagine the kilos would creep on me if I indulged every evening.... More 

Helpful?
Thank incink
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Guest - thank you for the positive review. We look forward to welcoming you again soon. Kind regards Malcolm Mathie - General Manager More 

Melbourne, Australia
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is a great option for either staying out of the town centre with family or being based there for business. The restaurant is great & the food is good, with a proper bar & tables that can be used for quick meetings. The rooms are large, spotlessly clean & well equipped - although be wary of the heating, which... More 

Helpful?
Thank Jono_Sharrock
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Jono - thank you for the positive review of our hotel. I apologise you had issues with the heating, but glad everything else was to your liking. We look forward to welcoming you on your next stay. Kind regards Malcolm Mathie - General Manager More 

New South Wales, Australia
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Have stayed here multiple times and would choose to stay again. Checkin staff friendly and welcoming. Room was fresh, clean, spacious, well equipped and had a really comfortable bed. Appreciate free undercover parking. I've stayed in rooms facing the pool which are much quieter than rooms at the back which overlook gym and car park. Each time the room was... More 

Helpful?
Thank L24R60
Lake Macquarie, Australia
Level Contributor
345 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The Hill’s Lodge is an Accor Grand Mercure establishment and this was our first stay at this establishment. We have always admired the beautiful presentation of this hotel as we passed by and having stayed here it is just as well presented inside as outside. The nouveau Tudor style buildings are surrounded by beautifully manicured gardens. Inside, the décor is... More 

Helpful?
Thank JANDK2265
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Guest - thank you for taking the time to provide feedback on your recent stay. Happy to hear most of your stay was positive, but apologise for the areas we fell short. I acknowledge there was two maintenance issues and both of those problems have now been rectified, but can assure you this is not a regular occurance. We... More 

Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed August 21, 2016 via mobile

This hotel looks great, nice gardens and setting, friendly staff but you can hear the tv and every noise from the rooms either side and above. Every once in a while you stay in a hotel that has no insulation against noise and this is one of them. We stayed in a ground floor room less than 20m from reception... More 

Helpful?
Thank Glenn S
Canberra, Australia
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed August 16, 2016

My husband and I stayed last night in this very nice Lodge. The room was very clean and comfortable, but two things impressed even more: the excellent service and how clean and fresh the Lodge looked and smelled! I'm far more interested in how fresh somewhere is, than it's position, while that is important too, of course! The restaurant was... More 

Helpful?
Thank MaureenJT
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Maureen - we very much appreciate all the positive feedback and happy to hear we have delivered a positive experience across the rooms and restaurant. We pride ourselves on ongoing reinvestment in the business and glad you noticed - prior to your stay we had just completed painting and new carpets in all public areas and conference rooms. We... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Room Service
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Room Service
  • Banquet Room
  • Dry Cleaning
  • Laundry Service
  • Conference Facilities
  • Business Center with Internet Access
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Grand Mercure The Hills Lodge is a classic Tudor style building set in beautifully landscaped gardens, just 30 minutes drive from the centre of Sydney. Conveniently located opposite Norwest Business Park, the lodge features 97 rooms, restaurant, bar, heated swimming pool, day spa and 4 function rooms for up to 200 delegates. ... more   less 

Additional Information about Grand Mercure The Hills Lodge

Address: 1 Salisbury Rd, Castle Hill, The Hills Shire, New South Wales 2154, Australia
Location: Australia > New South Wales > Greater Sydney > The Hills Shire > Castle Hill
Price Range: $126 - $193 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Grand Mercure The Hills Lodge 4.5*
Number of rooms: 97
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Also Known As:
Grand Mercure The Hills Lodge The Hills Shire/Castle Hill, Australia
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