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Grand Mercure The Hills Lodge

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Grand Mercure The Hills Lodge
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439 Reviews from our TripAdvisor Community

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Showing 435: English reviews
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

This hotel looks great, nice gardens and setting, friendly staff but you can hear the tv and every noise from the rooms either side and above. Every once in a while you stay in a hotel that has no insulation against noise and this is one of them. We stayed in a ground floor room less than 20m from reception... More 

Helpful?
Thank Glenn S
Canberra, Australia
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I stayed last night in this very nice Lodge. The room was very clean and comfortable, but two things impressed even more: the excellent service and how clean and fresh the Lodge looked and smelled! I'm far more interested in how fresh somewhere is, than it's position, while that is important too, of course! The restaurant was... More 

Helpful?
Thank MaureenJT
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I was very pleased with the quality of the rooms. The bed was very very comfortable and the bathroom was spacious. The price is very good for the quality of the room! The staff were also very welcoming and lovely. I would recommend the hills lodge to anyone, top notch.

Helpful?
Thank GMHENK
Sydney, Australia
Level Contributor
36 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Found this place online as we had a wedding nearby. Terrific find. The MOST helpful and friendly staff at reception, bar, restaurant. Clean and comfortable room. Very reasonable bar prices. If in the area would definitely stay here again. Great breakfast too.

Helpful?
1 Thank Mark L
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Mark - thank you for the positive feedback. We look forward to your next visit. kind regards Malcolm Mathie - General Manager More 

Greater Sydney, Australia
1 review
4 of 5 stars Reviewed 4 weeks ago

Great room - food service was relaxed but the food was excellent in Nobles and certainly worth waiting for. The reception area was welcoming as were the staff we had the pleasure to meet. The hotel has easy access but the expectation that there would be traffic noise was surprisingly wrong - a really quiet room.

Review collected in partnership with Accorhotels.com

Helpful?
Thank jenniferasydney
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Thanks Jennifer - we appreciate the positive feedback. Yes we are lucky to be set back enough distance from the road and due to a double brick construction it is surprising good. We hope to welcome you again. kind regards Malcolm Mathie - General Manager More 

Sydney, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Only stayed one night and everything was perfect. The Room was great everything one needs. Had dinner with friends - food was excellent. The amenities are good. Staff very friendly and helpful. Parking is a breeze. Will definitely go back.

Helpful?
Thank pommierose
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Guest - thank you for the great review we hope to welcome you again soon. kind regards Malcolm Mathie - General Manager More 

Level Contributor
41 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed July 12, 2016 via mobile

On arrival at around 20:20 they couldn't find my booking made by my Director for a conference. This made me feel quite anxious. I ended up having to call her so she could sort it out. The standard rooms were all booked out so Chris kindly booked in the upgraded room for a cheaper rate, threw in a free buffet... More 

Helpful?
Thank Britt797
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Britt - thank you for your kind words and for acknowledging Chris's great service. I do however apologise for the experience. I am slightly at a loss how we could check someone into a occupied room and am currently reviewing our process to avoid such incidents. We look forward to welcoming you again. Kind regards Malcolm Mathie - General... More 

Kuala Lumpur, Malaysia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 10, 2016 via mobile

We stayed here for 2 nights as our son had a tennis tournament in Castlehill. We booked a room with 1 double and single beds. There was also a double sofabed which is ideal for a larger family. Room was impressive and clean. Looks like it's being newly painted and renovated as everything looks new. Location from the hotel to... More 

Helpful?
Thank ozziechrissie2015
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Guest - thank you for the positive feedback. Thank you for noticing my upgrades, yes I have just painted, new carpets in all public areas and conference rooms, fabrics, the list goes on. We look forward to welcoming you again in the future. Kind regards Malcolm Mathie - General Manager More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 8, 2016

6 months ago my husband and I got married at The Hills Lodge. The ceremony was held at their courtyard in the morning, followed by a lunch reception - all in one place which made it convenient for our family and friends. The Hills Lodge was the very first venue we looked at, and right from the start we felt... More 

Helpful?
Thank Maria I
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Maria - thank you for selecting the Hills Lodge for your wedding and very happy to read you had a positive experience all round. We hope to have the opportunity to welcome you every anniversary. Kind regards Malcolm Mathie - General Manager More 

Colchester, United Kingdom
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 30, 2016

My colleague stays at the Hills Lodge every week and recommended I stay there too for my week long business trip to Sydney. I was made to feel very welcome and once esconsed in my room felt very at home. The breakfast buffet was good and they would make you a pot of tea if you asked and eggs/omelette to... More 

Helpful?
Thank Robsyd1
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Rob - Thank you for the great feedback and acknowledging our teams service. We look forward to welcoming you again soon. Kind regards Malcolm Mathie - General Manager More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Free Parking
  • Meeting Rooms
  • Room Service
  • Banquet Room
  • Dry Cleaning
  • Laundry Service
  • Conference Facilities
  • Business Center with Internet Access
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Grand Mercure The Hills Lodge is a classic Tudor style building set in beautifully landscaped gardens, just 30 minutes drive from the centre of Sydney. Conveniently located opposite Norwest Business Park, the lodge features 97 rooms, restaurant, bar, heated swimming pool, day spa and 4 function rooms for up to 200 delegates. ... more   less 

Additional Information about Grand Mercure The Hills Lodge

Address: 1 Salisbury Rd, Castle Hill, The Hills Shire, New South Wales 2154, Australia
Location: Australia > New South Wales > Greater Sydney > The Hills Shire > Castle Hill
Price Range: $127 - $231 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Grand Mercure The Hills Lodge 4.5*
Number of rooms: 97
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Also Known As:
Grand Mercure The Hills Lodge The Hills Shire/Castle Hill, Australia
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