We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Grand Mercure The Hills Lodge

Show Prices
Certificate of Excellence
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Grand Mercure The Hills Lodge
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"divClasses":"prw_rup prw_ibex_photo_carousel"},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

470 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 465: English reviews
Start your review of Grand Mercure The Hills Lodge
 Click to rate
Poznan, Poland
Reviewed 1 week ago via mobile

We chose this hotel due to its high ratings and convenient location. A lesson was definitely learnt. When we checked in the receptionist was great, she couldn't be nicer. That is where it all ended. We went to our room and found we had an adjoining door, the soundproofing none existing. The none existence confirmed by the screaming of the...

 Report
Helpful?
Thank Daria S
Reviewed 2 weeks ago via mobile

Highly recommend The Hills Lodge, it is especially great for families. Lovely grounds with all the facilities you need for a relaxing break. Pool, Day Spa, Restaurant & very comfortable rooms. Convenient location being close to Castle Towers & only 20 mins drive to the city.

 Report
Helpful?
Thank PeeDeeStation
Sydney, Australia
Reviewed January 8, 2017

Our room was wonderfully quiet and peaceful, clean and very spacious. The bed was really comfy with nice pillows. The bathroom was big and well equipped with a walk-in shower, lots of room to be able to spread everything out on the huge vanity and great lighting. The staff member on Reception was very helpful and welcoming. Parking was nice...

 Report
Helpful?
Thank Binny111
Reviewed January 6, 2017 via mobile

Stayed Christmas eve until the 30th the food was very good always hot and tastefully presented. The room service was fair no milk one day no tea bags another and no sugar another. Loved the pool and my granddaughter's swam in it with me and staff very kind and courtesy. I would recommend that a mat or rail be placed...

 Report
Helpful?
Thank Beverley P
Melbourne, Australia
Reviewed December 27, 2016

Our room was wonderfully quiet and peaceful. The bed was very comfy with nice pillows. The bathroom was big and well equipped with a walk-in shower. The staff member on Reception was very helpful and welcoming. As we arrived, people were eating in the restaurant (which we passed on the way to reception) and the food looked great - we...

 Report
Helpful?
Thank Melb22
Reviewed December 19, 2016 via mobile

1 year ago my husband and I married at the Courtyard of the The Hills Lodge and had our reception in The Estate Room. It was an amazing day to have marry my husband and to celebrate with our family and friends. My husband and I were both in awe at how well Cheryl has made everything run so smoothly....

 Report
Helpful?
1Thank Maria I
Sydney, Australia
Reviewed December 16, 2016

The room was lovely and very clean, The bed was amazingly comfortable, the staff were all very polite and helpful, the food in the restaurant and room service excellent, I have booked to stay again, would recommend this hotel to everybody.

 Report
Helpful?
Thank Vivienne M
Sydney, Australia
Reviewed December 15, 2016 via mobile

We booked as always because of trip advisor rating and for the first time had a big let down. The entry, car park and grounds looked good on arrival but the reception greeting was dismal. The curtains in the room were torn. The room was noisy from pump, probably pool, the garbage truck arrived at 6.50. Lots of apologies when...

 Report
Helpful?
1Thank Von1955
Young, Australia
Reviewed December 11, 2016

This is one of the only places that will do just about ANYTHING NOT TO SPLIT YOUR FAMILY UP into separate rooms or floors! We have stayed here repeatedly because of that reason and the following: Staff are absolutely accommodating and still take the time to greet you even if they are flat out busy with other stuff (especially Darlene,...

 Report
Helpful?
1Thank SuperMum40
Lismore, NSW, AUSTRALIA
Reviewed December 6, 2016

Neat and tidy with good facilities Restaurant was very good with offerings and staff polite and helpful Access from Windsor Rd was problematic Additional signage would have been helpful Julie Ann at reception was a treasure

Review collected in partnership with Accorhotels.com
 Report
Helpful?
Thank Brian G
Questions? Get answers from hotel staff and past guests. Ask a question

565 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (49)
Viewed
Hotel & Grounds (11)
Viewed
Business Center/Function Rooms (5)
Viewed
Dining (7)
Viewed
Bathroom (3)
Viewed
Room/Suite (6)
Viewed
View from Room (1)
Viewed
Other (16)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (489)
Viewed
Amenities (19)
Viewed
Lodge Suite (100)
Viewed
Pool (11)
Viewed
Dining (9)
Viewed
Standard Room (71)
Viewed
Superior Room (106)
Viewed
Superior Room with Bath and Balcony (87)
Viewed
The Hotel (16)
Viewed
Twin Room (70)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (27)
Viewed
Room/Suite (6)
Viewed
Hotel & Grounds (4)
Viewed
Pool/Beach Area (1)
Viewed
Business Center/Function Rooms (3)
Viewed
Dining (2)
Viewed
Other (11)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Castle Hill
0.4 mi away
Adina Apartment Hotel Norwest
Adina Apartment Hotel Norwest
#1 of 2 in Baulkham Hills
698 reviews
0.2 mi away
Novotel Sydney Norwest
Novotel Sydney Norwest
#2 of 2 in Baulkham Hills
304 reviews
6.0 mi away
PARKROYAL Parramatta
PARKROYAL Parramatta
#3 of 11 in Parramatta
752 reviews
Show Prices
Show Prices
Show Prices
6.2 mi away
Meriton Serviced Apartments George Street, Parramatta
5.5 mi away
Pennant Hills Waldorf Apartment Hotel
6.2 mi away
Travelodge Hotel Blacktown
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Room Service
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Room Service
  • Banquet Room
  • Dry Cleaning
  • Laundry Service
  • Conference Facilities
  • Business Center with Internet Access
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Grand Mercure The Hills Lodge is a classic Tudor style building set in beautifully landscaped gardens, just 30 minutes drive from the centre of Sydney. Conveniently located opposite Norwest Business Park, the lodge features 97 rooms, restaurant, bar, heated swimming pool, day spa and 4 function rooms for up to 200 delegates. ... more   less 

Additional Information about Grand Mercure The Hills Lodge

Address: 1 Salisbury Rd, Castle Hill, The Hills Shire, New South Wales 2154, Australia
Location: Australia > New South Wales > Greater Sydney > The Hills Shire > Castle Hill
Price Range: $122 - $193 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Grand Mercure The Hills Lodge 4.5*
Number of rooms: 97
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com and Agoda so you can book your Grand Mercure The Hills Lodge reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Grand Mercure The Hills Lodge The Hills Shire/Castle Hill, Australia
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travelers have asked, with answers from Grand Mercure The Hills Lodge staff and other travelers.
3 questions
Ask a question

See all questions (3)

Questions? Get answers from Grand Mercure The Hills Lodge staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Book a balcony bath for couples or a family room if travelling with children”
 of 5 bubbles becnjo, Nov 2, 2016 | Read review
“We had room 60 which overlooked the swimming pool. At night the pool looked great but no one used the pool while we were there.”
 of 5 bubbles Chriswilltravel_2, Oct 29, 2016 | Read review
“No real views to be had.”
 of 5 bubbles J5513VXemmab, Oct 10, 2016 | Read review
“a view of the gardens on the upper floor”
 of 5 bubbles IanNOWELL, Oct 9, 2016 | Read review
“even though rooms are well insulated any rooms away from Windsor Rd would be quieter”
 of 5 bubbles jovank885, Sep 19, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question