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The Lodge at Big Bear Lake, a Holiday Inn Resort

40650 Village Dr, Big Bear Lake, CA 92315
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About

Location
Cleanliness
Service
Value
Year round resort offering a variety of activities (from skiing to mountain biking); amenities include an outdoor heated pool, arcade, sauna and spa.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Skiing
Children Activities (Kid / Family Friendly)
Business Center with Internet Access
Parking
Free internet
Wifi
Internet
Hot tub
Sauna
Outdoor pool
Heated pool
Restaurant
Breakfast available
Conference facilities
Banquet room
Meeting rooms
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Laundry service
Self-serve laundry
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Room features
Non-smoking rooms
Suites
Family rooms
Air conditioning
Housekeeping
Room service
Microwave
Flatscreen TV
Refrigerator
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Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Centrally Located
Languages Spoken
English, Spanish
Hotel links
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Hotel deals
642Reviews13Q+A100Room tips
Traveler rating
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Popular mentions
+1
Wonderful hotel , great value. Positioned perfectly for embarking on all the wilderness walks there is to offer. Spacious , clean and very friendly staff. Great restaurant offering wholesome tasty food. Guest laundry 🧺 yehhhh I love that. Free parking. WiFi. Great all round comfortable stay.
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Response from DennisM3961, General Manager at The Lodge at Big Bear Lake, a Holiday Inn Resort
Responded 6 days ago
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback, and will be sharing it with our staff in hopes to continue to improve. We hope you will visit us again
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Front desk staff professional and efficient. Quick check in, took maybe five minutes max. Plenty of parking. Room was good size and clean. Stopped by the bar, staff was great, live music was good. Walking distance to downtown. Walls a bit thin but all and all, nice stay. Recommend.
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Response from DennisM3961, General Manager at The Lodge at Big Bear Lake, a Holiday Inn Resort
Responded 6 days ago
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback, and will be sharing it with our staff in hopes to continue to improve. We hope you will visit us again.
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Lovely hotel/lodge. Front desk staff were excellent. Had a great room overlooking the pool. We had a small balcony which was nice. Also had a log fire. Spacious clean room. Walking distance to the Lake and the town. Plenty places to eat and shops to look at. Fire pits in most streets, which were fun to see. Hotel cost was good value when we visited in October.
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Response from DennisM3961, General Manager at The Lodge at Big Bear Lake, a Holiday Inn Resort
Responded 1 week ago
We are delighted to her that you enjoyed your stay, and can't wait to have you back. Big Bear Lake is a beautiful destination that everyone of all ages can enjoy. See ya again soon!
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I want to thank Travis. We stayed at the hotel for the 1st time. Rooms were nice but I want to commend Travis. We were in a hurry to head out and realized we left some items. 1st call - they found 1 item - great thank you but we knew we left another item. I called again later that day and Travis took the time to actually follow up about the other item. It was found. I know time is of the essence but his customer service was exceptional.
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Response from DennisM3961, General Manager at The Lodge at Big Bear Lake, a Holiday Inn Resort
Responded 5 days ago
Thank you for taking the time to tell us about your experience at Holiday Inn THE LODGE AT BIG BEAR LAKE. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Resort.
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My disabled husband and I recently stayed at this hotel. Though the staff was kind and very personable, there were several issues we had with the hotel. Our room was one floor below the lobby , the elevator which was for ADA use only was inoperative the entire length of our stay. This constituted us having to drive around the large facility if we wanted to visit the lobby and/or visit the restaurant. I had to push my husband down a very long hall way to get to our room. The toilet was too low for an ADA room . Thankfully the hotel had a seat extender we could use. The thermostat in our room had to be fixed twice during our stay. When we arrived, our room was not fully stocked with paper products. One day our room was not cleaned at all. The manager did comp us one night's stay, but I doubt if we will stay there again.
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PRICE RANGE
$109 - $383 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
northwoods resort big bear lake, northwoods hotel big bear lake
FORMERLY KNOWN AS
Northwoods Resort
LOCATION
United StatesCaliforniaBig Bear RegionBig Bear Lake
NUMBER OF ROOMS
148
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