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The Lodge at Big Bear Lake, a Holiday Inn Resort

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The Lodge at Big Bear Lake, a Holiday Inn Resort
The Lodge at Big Bear Lake, a Holiday Inn Resort
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523 Reviews from our TripAdvisor Community

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Showing 508: English reviews
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Yorba Linda, California
Reviewed 6 days ago NEW

I was excited to get such a deal with Groupon but seriously beyond the perfect location this place sucked. The breakfast was beyond barf and the rooms are run down and meh...the toilet was broken and after having to stick my hand in the tank repeatedly they sorta rigged it to work after three calls to come out. They were...

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Helpful?
Thank punkybriester
Travis J, Manager at The Lodge at Big Bear Lake, a Holiday Inn Resort, responded to this review

Dear guest, First and foremost, I'd like to thank you both for your patronage as well as for your feedback in regards to your stay. It's based upon these kinds of reviews that we can continually improve guest experience at the property. This said, I'm extremely surprised and disconcerted based upon your response to the property. Since our full-renovation last...

Long Beach, California
Reviewed 1 week ago

We came to stay one night with the Groupon deal. It was hard to beat the price for what we got! The property is well kept and very cute with the lodge theme. The rooms are spacious and the fireplace was a plus! The tv channel selections were great for my children which is often not the case in hotels....

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Helpful?
1Thank lbmastiff
Travis J, Manager at The Lodge at Big Bear Lake, a Holiday Inn Resort, responded to this review

Dear guest, Thank you so much both for staying as well as for the kind review! We're glad you were able to take advantage of our Groupon promotion, it certainly is a very great offer during the spring and fall and allows you to enjoy both the restaurant as well as the hotel! Again, thank you so much, and we...

Reviewed 1 week ago via mobile

Real good location. The staff at Reception as well as the Support people are friendly and helpful. Free coffee in the lobby all day and especially for early risers. Breakfast buffet and omelette station are good and reasonably priced. Have stayed there twice.

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Helpful?
1Thank JMG452
Reviewed 1 week ago via mobile

We decided to stay one more night in Big Bear and found this Hotel and it was perfect. The price considering it was a last minute booking was great.We got a free breakfast due to the Groupon app. We were told to leave it on our doorknob and the overnight staff would pick it up. They never did. It was...

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Helpful?
1Thank Michelle M
Reviewed 2 weeks ago

Overall, a nice hotel in a key location. I was most perturbed at the check-in process though. I showed up at 2 pm (an hour early) and tried to check in. The receptionist told us that the room was not ready and to come back in 30 minutes. No biggie. We had plenty to do, and we actually gave them...

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Helpful?
Thank Greg T
SoCal
Reviewed 2 weeks ago

This is a really wonderful property. Went for a weekend to enjoy Big Bear's Oktoberfest. Which is super fun. Arrived late and were assigned a queen room. I had reserved a King room, and had the info to prove it. Was informed, there was no King rooms available till the next morning. After enjoying a wonderful breakfast, I went to...

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Helpful?
Thank SoCalDisneyPrincess
Los Angeles, California
Reviewed 3 weeks ago via mobile

It's nothing fancy but it has one of the friendliest staffs I've encountered in some time. The rooms are decent and be beds are VERY comfortable. Select the breakfast brunch add on with your reservation. You will not regret it! They do an OUTSTANDING job with their omelette bar!! Great job!! This would be a great hotel for a business...

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Helpful?
Thank Brian C
Aberdeen
Reviewed March 19, 2017 via mobile

Having read some bad reviews i was a bit nervous about the Lodge at Big Bear but i could find no faults for our needs. There were 7 of us for 2 days boarding, we all got into our rooms checking in at 10:30am...A good start. I got drinks vouchers for bar as a gold IHG member, another plus points....

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Helpful?
Thank Neil J
Rancho Santa Fe, California
Reviewed March 11, 2017

Although this is still a 3 star hotel it was a good experience, the staff was helpful and gave us an up grade to a nice large suite with Jacuzzi. It even has a nice swimming pool and they have room service. great for $120.

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1Thank AlbertoMay
Reviewed January 28, 2017 via mobile

The biggest Snow storm of the decade and this large facility was completely unprepared. What we thought would be the ideal place to stay while we took a few mid week days off to ski turned out not only to be a big disappointment but downright dangerous. The big parking lot was not plowed which led to all the other...

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Helpful?
4Thank Susan D
IHGService, Guest Relations Manager at The Lodge at Big Bear Lake, a Holiday Inn Resort, responded to this review

Dear Susan D, Thank you so much for staying with us and taking the time to leave us your feedback. I can assure you that your comfort and satisfaction are of utmost importance to us and for that please accept my sincere apologies if your stay was negatively affected by the overall service you received from our hotel. I’d like...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Business Center with Internet Access
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Year round resort offering a variety of activities (from skiing to mountain biking); amenities include an outdoor heated pool, arcade, sauna and spa. ... more   less 

Additional Information about The Lodge at Big Bear Lake, a Holiday Inn Resort

Address: 40650 Village Dr, Big Bear Lake, CA 92315 (Formerly Northwoods Resort)
Location: United States > California > Big Bear Region > Big Bear Lake
Price Range: $97 - $233 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Lodge at Big Bear Lake, a Holiday Inn Resort 3.5*
Number of rooms: 148
Reservation Options:
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Also Known As:
Northwoods Resort Big Bear Lake
Northwoods Hotel Big Bear Lake
The Lodge At Big Bear Lake, a Holiday Inn Resort Big Bear Region, CA
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Questions & Answers

Here's what travelers have asked, with answers from The Lodge at Big Bear Lake, a Holiday Inn Resort staff and other travelers.
8 questions
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SoCal
7 months ago
9 months ago
Newport Beach, California
11 months ago

See all questions (8)

Questions? Get answers from The Lodge at Big Bear Lake, a Holiday Inn Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“The entire fourth floor, even though they may seem nice, do not have balconies.”
gregt720, 2 weeks ago | Read review
“Ground Floor Patio Rooms give easy access for pet stays.”
SoCalDisneyPrincess, 2 weeks ago | Read review
“Top floor rooms are suites”
AlbertoMay, Mar 11, 2017 | Read review
“stay away from the elevators and first floor”
Mswtucker, Jan 22, 2017 | Read review
“lake front”
superdave956, Jan 14, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question