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Spent only one night here and overall, it was
a nice experience. Check in staff were polite and welcoming. We enjoyed their happy hour from 5-6 (I think). They had free beers, wine and a few snacks. Also, they had live entertainment. Double bed room...More
We had a king bed room and a 2 queen bed room. The king came with a gas fireplace and the queen came with a balcony overlooking the pool. Both were very nice sized rooms. This hotel has lodge decor and theme. The staff was...More
The rooms themselves are so-so, but the common areas (lobby, hallways, conference rooms) are dingy and musty, with old carpets, cheap construction and a dusty smell.
We tried to check in at 3:00 (check-in time) and they said our room wasn't available. While we waited...More
I reviewed this property years ago when it was the Northwoods Resort. You can look back to my 2007 review, which was positive. My family and I had a lot of fun while staying at this property before, and we looked forward to returning. Unfortunately,...More
Response from IHGService, Guest Relations Manager at The Lodge at Big Bear Lake, a Holiday Inn ResortResponded 2 days ago
Thanks for choosing us and for leaving a review. I am happy that our location worked for your travel needs.
On the other hand, I regret reading your negative experience brought by the general layout of the hotel, the cleanliness of the bathroom...More
My wife & I stayed here just two nights. But I was impressed with how they took the "lodge feel" well beyond what that needed to with all the wood beams in the hall and in the rooms. I thought that was nice. The stone...More