Wonderful trip with me and my wife, first experience that I know staff can stay with me all the time, taking care of us, go for a trip, order noodles for us at late night and arrange taxi with a reasonable price, Hotel is far away from the city but Mr. Joe’s service covered all disadvantages. I love the way that he treats us, definitely i will be back with my kids again, by the way, my son same name here MASON, also my room number is his birthday, fortune make us met that we called Luck!
After a lot of research and with so many choices, we decided to stay at Mason Pattaya. We were not disappointed with our choice. The team were welcoming upon arrival and ever so obliging throughout our stay, this made our time their one to remember. Nothing was too much trouble for them. Super impressed with the villas, level of cleanliness & service touch points provided throughout the resort. Our stay was so enjoyable, we are already planning our return trip for September, looking forward to spending a few extra days this time. Thankyou team Mason Pattaya for an unforgettable, memorable & relaxing experience….it was perfect for us…
I stayed here, and must comment few things which was not up to standard considering the expensive premium price 1. Tv is not infront of bed. You must look right from bed which hurts your neck . I don’t understand designer that does this. Horrible we couldn’t watch anything. Tv wasn’t also a smart tv. We had to use our phones for screen mirrroring only. I don’t know why they don’t have proper tv channels. 2. Poor breakfast selection . Considering the ppn, I expected a variety and more quality. 3. Beachfront wasn’t very good. Not bad, but it was quite small. Won’t be staying here next time until these small issues are rectified considering their price point.
Mason is fantastic, good food and adorable staff, when check in I just told my butler Joe that my birthday will be 2 days later but the hotel is fully book, then he just surprise me with birthday cake after my breakfast. care about the details and what i need. thank you very much for the special surprise and all my family feel home.
unacceptable for unprofessional Mason Pattaya team Accordingly hotel forgot to charge the lunch bill when I checking out already and during my way back home and they’re calling my HR office working place for remind the bill that they forgot it is very saucy to my privacy personally actually our stay mostly nice and awesome but the end unacceptable by unprofessional team sorry for say that (case study) pls #donotcallmyhragain
Just freaking unbelievable how the entire staff cater to my every calling needs from sun up to sun down and the beauty of the place really speaks for itself paradise 360 degrees around you and you never have to go anywhere else to eat with the spectacular meals that the restaurant makes for you ! It’s very beautiful please give it a try and I promise you you won’t be disappointed
Extraodinary place, room type booked was Beachfront Grand Pool Villa. Spacious room, well designed bathroom with tub that can see the rooms private pool and beach. Beautiful sunset view from the in room balcony. Food menu might be slightly limited but overall tastes good, a variety of Thai to international food, and there's a personal mini wine chiller in the room with a selection of red and white wine. Service is amazing right from checkin to room service, once in a lifetime experience. One of the must visit places. Will definitely be returning at least once a year. Loved it !!!
I stayed here for 2 nights with my girlfriend, i want to say Wow, when i come to check in, my butler come to pick me at the garage, and after that, he taking care of us about registration sending us to the villa and use his tiny body to carry my luggage which is almost over 20kg , I have a lot of Chinese friends, but Mr. Joe refresh my mind that a Chinese boy can talk fluent English with perfect accent like I am staying in US. Came to serve afternoon tea for me and pick me up at garage at late night sending us to the room and next morning making us a coffee in the restaurant during the breakfast time. I never had a experience like this before even I stayed in six senses and four seasons that I paid triple price more than here. He made my stay, and I will be back soon because of Joe. Everything fantastic! Highly recommend!…
the villa is spacious and large with nice view but the breakfast service can be better. quality of coffee and food is low compare to price i pay for villa, local coffee and bread very hard. i will visit again because we like the room and view. i hope food and service can be better next time
I visited this place recently and the experience, fun and memories that I brought with myself are top notch. The ultra modern and luxurious stuff is just great. The staff is the friendliest and most accommodating people that I have ever seen in my life. 1. Mr. Jay 2. Ms. PeiPei 3. Ms. Patty 4. Mr. Joe they all made my trip to be the best experience ever. Everything is just fabulous about the Villa. From Beachfront, Personal Pool, Bath Tub View, Floating Breakfast to personal boat trip, snorkeling and Spa. would love to go back every time planning a Thailand trip. -Sapan Bedi-