My husband and I stayed at the Peaks earlier this month to celebrate our one-year wedding anniversary and it was amazing! Our room was spacious, nicely decorated and very clean (plus we had a great view!). The food at Altezza was pretty good. All of the staff was friendly, especially Steven in the spa. Steven was super helpful when booking services and provided us with some great local recommendations. This was our first trip to Mountain Village and we would stay here again!
My wife and I stayed at the Peaks around New Years for our anniversary. It was beautiful. The food was amazing, the service was top notch, our room was great with a breathtaking view. For anyone who stays here I highly recommend the spa and touching base with Steven. Not only was he extremely helpful in setting up a massage for my wife, he provided invaluable local information on places to shop, eat and must see locations while on our stay. His only downfall, he told me he's a country music fan...and roots for the Philadelphia Eagles.
Me and my wife went to the resort for our 32nd wedding anniversary, when we made the reservations the hotel said nothing about off season or construction in the resort. We arrived to find 90% of the resort closed off and the Mountain village was the same way. They offered to refund my resort fee for the three days, but had not included my parking yet in the price. When we returned home we had two more charges on our credit card that we had not charged, which they said they would refund to us. If they would have only posted on the web page about off season and construction we might have gone somewhere different. Thanks for a bad Anniversary trip.
The lodging is beautiful, rooms very spacious, plenty of hot water in the shower. The views out the window were gorgeous during this fall season. Covid rules in place & everyone did their part. We definitely felt safe here. We would come back during any season.
My husband and I have stayed at the Peaks Resort and Spa about 5 times over the years and have loved it. We have stayed in winter and especially loved the concierge service and the ski in-ski out experience. We have also been here in Fall, like now, and previously loved the option of taking the free gondolas to town for hiking, dinner and shopping. The views and Fall colors have always been outstanding. The service has always been more than adequate and the food offered at their dining room has been excellent. This week long stay, however, has been different. Of course we expected some things to be different because of COVID, such as no housekeeping in the room, limited number of reservations because of the 6’ space rule, and the need to wear masks everywhere. We didn’t expect the smoke haze which flowed in every day from the west which polluted the air and fuzzed up the view, but we can’t blame the Peaks for that. The views were still awesome. The problems seemed to be around service. As an example, the woman who served us in the dining room often had her mask below her nose. When I empathized with her and said it must be hard to keep the mask on all day, she agreed, but didn’t raise her mask up. When I first wanted to contact the restaurant to make a reservation from my room, I pressed the button on the phone that is labeled restaurant. No one answered. I called again later, then called the Front Desk to ask them to call. They reported that there was no answer from the restaurant and kindly offered to go and get someone to contact me. When I went down for my dinner, I explained to the hostess what had happened and she said they must have had a rush of customers. The dining room was practically empty at 6:30 so the rush must have been before then. I tried again two days later and the same thing occurred. I asked the man who brought us ice (that’s the only way to get ice now) what was up and he said he didn’t know, but I should just call the Front Desk (dial 0). Evidently the buttons don’t work except the Front Desk. Good to know. The food served at the dining room is still excellent, but the menu is limited. Again, in terms of service, one evening we ordered drinks and our dinner, thinking we would enjoy the drinks and then eat. The food came out fast and the drinks never came. When we asked the waitress what happened to our drinks, she rushed away, but the drinks were still delayed. My husband cancelled the drinks, as our food was going to get cold. The manager came by and apologized, asked if he could get our drinks and we explained we didn’t want them now. He said he wanted to help, asked if we wanted an after dinner drink or a desert. The way he asked we thought he meant he was going to comp whatever we ordered in compensation for the delay of the drinks. We ordered one piece of pie to share. The pie was absolutely delicious, but there was no comp. We were charged for the pie. Given we were staying for a week, and eating at the dining room for breakfast and numerous dinners, the lack of the comp was a little annoying. We certainly didn’t need a comp, but the whole experience left a bad taste. Another example. The first time I ordered ice, it was brought to the room promptly (as always), but when I went to hand out the tip, the ice spilled all over. The bag had not been knotted. After that, the bags of ice I ordered were always knotted. They say it’s the little things that make the difference. For the price, our expectations were higher. My husband asked for 8 coffees, 8 black teas, and 8 herbal teas. What we got for our week’s stay was 8 coffees and 8 green teas. My husband felt ignored, but I think they were just out of what he wanted. Of course we bought what we wanted at the village market, but again, it’s the little things for the price. Once when ordering the valet to bring our car up I didn’t click on tip the valet. That time the car was not there when we went down and it took 10 minutes to get it. Every other time when we clicked on tip the valet the car was always there before we arrived. Its hard to tell about this one. Coincidence or not. These examples are just to say along with the hotel being a bit dated, the experience did not live up to past stays. By dated I mean my side of the bed has no near outlets available. I have to overstretch the cord on one of my appliances to make it to the bed. The light switch for the bedroom is on one side of the bed which means you have to walk into the bedroom from the LR suite in the dark at night to turn on the switch. The platform on which the mattress lays sticks out inches and so my husband has bumped into the wooden platform about 5 times since we’ve here. Being a late late middle age woman who gets up in the night to go to the bathroom, I have bumped the platform a good 4 times in the dark. This isn’t to say we didn’t have a good time here… we did the Telluride Via Ferrata and hikes that were amazing. The colors of the aspens were at peak. But we gave up trying to get into town by the free gondolas. The line for the gondolas went down the stairs and into the plaza…a good 30-40 minutes of waiting to get one unless you were there very early. There is a good short (3mile RT) hike off the Galloping Goose (Keystone loop) which was new to us and great to do the day after the ferrata, which tired us out a bit in our 70’s. It was fabulous, however, and worth the stretch.…