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Heartland World Heritage Hotel

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Heartland World Heritage Hotel
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232 Reviews from our TripAdvisor Community

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Showing 222: English reviews
Nelson-Tasman Region, New Zealand
Level Contributor
3 reviews
5 of 5 stars Reviewed 3 days ago NEW via mobile

Room is lovely- clean, with fresh linen and all necessary amenities like tea, coffee, lovely soaps, etc. the food at the pub was great! Service-spectacular! Helped us out in a bit of a pickle regarding a cancellation and were super kind about it too. Highly recommended 👌

Helpful?
Thank Bandyleggs
Tracey D, General Manager at Heartland World Heritage Hotel, responded to this review

Dear Bandyleggs Thank you so much for your lovely comments on your recent stay with us at the Heartland World Heritage Hotel. It is great to pass along these comments to our fabulous team, to show how far appreciation goes when they give 110% to customers. I do hope you enjoyed the rest of trip through the Westcoast. Warmest regards... More 

Sydney, Australia
Level Contributor
48 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed August 18, 2016 via mobile

Arriving at Hasst from Queenstown during low peak season is quiet a shock . Even in quiet periods Queenstown is buzzing with night life , people ,restaurants , bars, trendy food. HAsst during the August is like a ghost town - this was a bit of a surprise and confronting. However is beautifully quiet . We only stayed for a... More 

Helpful?
Thank nicolebrennanman
Tracey D, General Manager at Heartland World Heritage Hotel, responded to this review

Dear Nicole What a wonderful start to the day by reading your delightful comments about your recent stay with us at the Heartland World Heritage Hotel. Haast is located in a World Heritage Area which is where sea meets mountains, with untamed natural beauty and not many people, although towards the end of August this changes and we start seeing... More 

Franz Josef, New Zealand
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 3, 2016

My husband and I stayed here on a cool drizzly evening in July. Our room was clean, and had everything we needed for the stay. A big highlight was the big warm fire in the restaurant/bar and the staff - they were awesome! We had dinner and breakfast here which I would certainly recommend as well.

Helpful?
Thank Glacierkayaks
Tracey D, General Manager at Heartland World Heritage Hotel, responded to this review

Dear Glacierkayaks Thank you for taking the time to place feedback on your recent stay with us at the Heartland World Heritage Hotel in Haast. It is fantastic to hear that our team looked after you and you enjoyed your time with us. Thank you also for the great feedback from the restaurant, our team always like to hear our... More 

New Plymouth, New Zealand
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed July 20, 2016

Stayed here as a halfway point between queenstown and greymouth. Nicholaas was great to talk to and very helpful. Was a nice motel basically in the middle of nowhere. My only down point was that the walls are so thin between rooms we heard the man snoring extremely loud in the room next door so it made for a sleepless... More 

Helpful?
Thank pinkkat50
Tracey D, General Manager at Heartland World Heritage Hotel, responded to this review

Dear pinkkat50 Thank you for taking the time to place feedback on your recent stay with us at the Heartland World Heritage Hotel. Great to read that you found our staff and especially Nicholaas to be friendly and helpful, he is a wonderful addition to our Front Office Team. Sorry to hear that your stay didn't quite meet your expectations... More 

Batu Pahat, Malaysia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 10, 2016 via mobile

Would like to thank, Nicholaas, being helpful for towing our vehicle out from the mud. The night was dark and cold yet he was so helpful. The room is clean and tidy, but wish the hotel management can refurbish the toilet as the water wouldn't dry out properly.

Helpful?
Thank SallyMoo29
Tracey D, General Manager at Heartland World Heritage Hotel, responded to this review

Dear SallyMoo29 Thank you for taking the time to place feedback on TripAdvisor regarding your recent stay with us at the Heartland World Heritage Hotel in Haast. Nicholaas is a wonderful addition to our Front Office Team, he was very happy to hear your comment. I do hope that you had a fantastic holiday travelling around New Zealand. Kindest regards... More 

Sydney, Australia
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed June 24, 2016 via mobile

Convenient location for a stopover between the glaciers and Queenstown. The room was a little dirty as were the plates that the food arrived on from room service. The king size bed was two single beds pushed together so there was a hard join in the middle.

Helpful?
Thank jimmbroad
Tracey D, General Manager at Heartland World Heritage Hotel, responded to this review

Dear jimmbroad Thank you for placing feedback on your recent stay with us at the Heartland World Heritage Hotel in Haast, my apologies that your recent stay with us has not met your expectations - this certainly is disappointing to hear. I have followed up on your comments with my kitchen team regarding dirty plates. Waitering staff are also checking... More 

Travelers are raving about these Haast hotels

Pretoria, South Africa
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed June 23, 2016

Look this is simply a halfway stop and nothing else. The rooms are okay at best. But why I give it a 4 out of 5 is the restaurant. It has a good atmosphere with fires burning and a pleasant bar area. The food we had was some of the best we had in the whole of NZ. Especially the... More 

Helpful?
Thank Mauritz B
Tracey D, General Manager at Heartland World Heritage Hotel, responded to this review

Dear Mauritz B Thank you for placing feedback on your recent stay with us at the Heartland World Heritage Hotel in Haast. It is wonderful to hear our team looked after you and you enjoyed your time with us in our Frontier Café & Bar. I have passed along your comments to the Food and Beverage team. I hope you... More 

Blenheim, Marlborough, New Zealand
Level Contributor
74 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
1 of 5 stars Reviewed May 19, 2016

Dont even consider it... So disorganised and while the rooms were cldan, they were also cold and no electric blankets. Checkin almost impossible. My suggestion was for someone From operations checkin and see what a regular guest would go through. Not a good look for Heartland group.... Needs serious help. Did notice that the Asian tourist bus group did receive... More 

Helpful?
Thank LeighR625
Tracey D, General Manager at Heartland World Heritage Hotel, responded to this review

Dear LeighR625 Thank you for taking the time to place feedback on your recent stay with us at the Heartland World Heritage Hotel. My sincere apologies that we have not met your expectation on this occasion. You have identified a number of areas where front office customer service has let us down, and I will be following up with my... More 

Picton, New Zealand
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 15, 2016

Nice rooms but limited parking beside our room which meant we had to drag luggage in heavy rain across we lawn. I could not find the check in as all signs and directions pointed to the wrong place as they no longer actually use the reception area

Helpful?
Thank Pictonbear
Tracey D, General Manager at Heartland World Heritage Hotel, responded to this review

Dear Pictonbear Thank you very much for your recent stay at the Heartland World Heritage Hotel and for taking the time to review this. My apologises for the confusion on where reception is, all signage has been checked and corrected. I do hope that you have enjoyed the rest of your stay on the Westcoast. Kindest regards Tracey Dinan General... More 

Wrea Green, United Kingdom
Level Contributor
500 reviews
104 hotel reviews
common_n_hotel_reviews_1bd8 191 helpful votes
2 of 5 stars Reviewed May 9, 2016

One horse town without a horse. Don't stay unless you have no other option and as other reviewers put it ; its a blast into the past and little can be obtained and even that comes at a high price.Scenic outside though

Helpful?
Thank Larry M
Tracey D, General Manager at Heartland World Heritage Hotel, responded to this review

Dear Larry M Thank you for taking the time to place feedback following your recent stay with us at the Heartland World Heritage Hotel. My apologies that we have not met your expectation on this occasion. I do hope that you have enjoyed the rest of your stay on the Westcoast of New Zealand. Kindest regards Tracey Dinan General Manager More 

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Heartland World Heritage Hotel

Address: Haast-Jackson Bay Road, Haast 7886, New Zealand
Location: New Zealand > South Island > West Coast Region > Haast
Price Range: $92 - $128 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Heartland World Heritage Hotel 3*
Number of rooms: 54
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Also Known As:
Hotel Haast World Heritage
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