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Heartland World Heritage Hotel

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Heartland World Heritage Hotel
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245 Reviews from our TripAdvisor Community

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Showing 234: English reviews
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Ontario, Canada
Reviewed yesterday NEW

We recently had a one night stop over at this wonderful site along the west coast of New Zealand. The staff was excellent and the hotel and pub were terrific. It really lived up to the west coast NZ mentality of restaurants closing only when we are ready to leave. The food was excellent and everything about our room was...

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Thank JoeGoPhoto
Oxfordshire, United Kingdom
Reviewed 2 days ago NEW

We stopped for one night in Haast at this motel. We were en-route from Franz Josef to Queenstown. There's not much to commend Haast itself as a destination, but it was a good place to break the journey. The motel looks very dated from the outside - it looks like the worst of 1960s architecture - concrete. It's a 'traditional'...

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Thank rthomp
Australia
Reviewed 2 weeks ago via mobile

We stayed here overnight for a stop in on our way up the west coast. Be warned there is 1 hotel and 1 restaurant in the whole town. The hotel was neat,clean and tidy so was happy to stay for the 1 night only. The restaurant was ok. Food was overpriced but being the only restaurant here there was literally...

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Thank SxcSarah23
London, United Kingdom
Reviewed 2 weeks ago via mobile

Very depressing, outdated motel. Room was small and dreary and in need of maintenance. Difficult to find anything in the restaurant worth eating. One plus point the reception customer service was excellent. Couldn't wait to leave!

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Thank Jan L
Crail, United Kingdom
Reviewed 3 weeks ago via mobile

The first room we were allocated was unbearably hot, despite this the heater was on. None of the rooms have air conditioning. We were moved to a room on the shaded side of the complex (which is tastefully designed in the style of a prison block!) which was at a more comfortable temperature. We didn't eat in the restaurant because...

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Thank Tyrone321
Johannesburg, South Africa
Reviewed 3 weeks ago via mobile

After a long day driving through the beautifully scenic area, all I needed was a nice cold beer and a good rest. Heartland certainly offered that. The 'town' of Haast is non-existent. There is just the hotel and a garage. The hotel, probably more like a motel, was unpretentious, but comfortable. The kids enjoyed playing table tennis after a long...

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Thank Leon V
Tracey D, General Manager at Heartland World Heritage Hotel, responded to this review

Dear Leon V Thank you for taking the time to place feedback on your recent stay with us in Haast. I have passed along your lovely comments to our Café & Bar team, a great place to sit and enjoy the surrounding scenery that is Haast. I do hope you enjoyed the rest of the spectacular scenery along the Westcoast....

Sydney, Australia
Reviewed January 18, 2017 via mobile

We stayed at the hotel for the second time The stayed in a two bedroom unit as we were travelling with my aged mother The rooms were tidy and we were happy with them We had breakfast in the dining room and there was a good selection at the buffet The hotel has a real frontier charm and the bleak...

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Thank stegeb
Tracey D, General Manager at Heartland World Heritage Hotel, responded to this review

Dear Stegeb Thank you for taking the time to review your stay with us here at the Heartland World Heritage Hotel. It was a lovely start to the day to read your wonderful comments on your stay with us. I will admit that also those of us in Haast are also waiting for the sunshine to come out and stay...

Reviewed January 3, 2017

This motel badly needs updating- especially the bathroom faucet- separate hot and cold spigots with no mixer ! The bed was very soft and totally uncomfortable.The manager was very nice and helpful. The location is good for getting an early start down the Haast Highway

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Thank orangecat0
Tracey D, General Manager at Heartland World Heritage Hotel, responded to this review

Dear Orangecat0 Thank you for taking the time to submit feedback on your recent stay with us at the Heartland World Heritage Hotel. My apologies that your recent stay with us has not met your expectations - this certainly is disappointing to hear. I have followed up on your comments with my maintenance team in regards to the bathroom faucets....

Jakarta, Indonesia
Reviewed December 30, 2016

Got the room at corner back side , which pretty small. Found the room had a poor spring beds & small room size. Obviously dated hotel at quiet Haast . Some of hotels facilities need to be re-newed / changed ( garden lamps broken ) Suggest to stay at Franz Josef with more shops & other tourism facilities

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Thank AChen88
Tracey D, General Manager at Heartland World Heritage Hotel, responded to this review

Dear AChen Thanking you taking the time to review your stay with us at the Heartland world Heritage Hotel. I apologise for not meeting your expectations on this visit, I have passed along your comment to our maintenance/gardening team to find and replace the broken garden lamps. Wishing you a wonderful New Year. Kindest regards Tracey Dinan General Manager

Witney
Reviewed December 21, 2016

Arrived here late afternoon after a long drive from Queenstown through the Haast Pass. The whole place seemed deserted, and the receptionist had a bemused look on her face when we walked in. However when we said we had a reservation we were quickly checked in and directed to the opposite side of the hotel to our room. Room was...

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Thank John R
Tracey D, General Manager at Heartland World Heritage Hotel, responded to this review

Dear John R Thank you for your comments on your stay with us at the Heartland World Heritage Hotel Unfortunately we only have fridges in one block of our accommodation units and are working on new joinery for the other side before installing fridges there. I appreciate your feedback regarding lack of warmth and will be follow up with my...

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Heartland World Heritage Hotel

Address: Haast-Jackson Bay Road, Haast 7886, New Zealand
Location: New Zealand > South Island > West Coast Region > Haast
Price Range: $102 - $149 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Heartland World Heritage Hotel 3*
Number of rooms: 54
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Also Known As:
Hotel Haast World Heritage
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Questions & Answers

Questions? Get answers from Heartland World Heritage Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Dont stay there!! Its very disorganised and cold at end of April, would be really freezing in winter. Appears to cater bus tours.”
 of 5 bubbles LeighR625, May 19, 2016 | Read review
“Ask for a room with parking near by”
 of 5 bubbles Pictonbear, May 15, 2016 | Read review
“Unsure it has any good rooms to be honest.”
 of 5 bubbles AlfaRomeoSpider76, Apr 11, 2016 | Read review
“All on one level.”
 of 5 bubbles mcnicolb, Mar 24, 2016 | Read review
“Choose a room at the far end away from the reception area.”
 of 5 bubbles 457kristinec, Mar 20, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question