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Heartland World Heritage Hotel

Haast-Jackson Bay Rd | Off State Hwy 6, Haast 7886, New Zealand
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229 Reviews from our TripAdvisor Community

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Showing 219: English reviews
New Plymouth, New Zealand
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Stayed here as a halfway point between queenstown and greymouth. Nicholaas was great to talk to and very helpful. Was a nice motel basically in the middle of nowhere. My only down point was that the walls are so thin between rooms we heard the man snoring extremely loud in the room next door so it made for a sleepless... More 

Helpful?
Thank pinkkat50
Batu Pahat, Malaysia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago via mobile

Would like to thank, Nicholaas, being helpful for towing our vehicle out from the mud. The night was dark and cold yet he was so helpful. The room is clean and tidy, but wish the hotel management can refurbish the toilet as the water wouldn't dry out properly.

Helpful?
Thank SallyMoo29
Tracey D, General Manager at Heartland World Heritage Hotel, responded to this review

Dear SallyMoo29 Thank you for taking the time to place feedback on TripAdvisor regarding your recent stay with us at the Heartland World Heritage Hotel in Haast. Nicholaas is a wonderful addition to our Front Office Team, he was very happy to hear your comment. I do hope that you had a fantastic holiday travelling around New Zealand. Kindest regards... More 

Sydney, Australia
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago via mobile

Convenient location for a stopover between the glaciers and Queenstown. The room was a little dirty as were the plates that the food arrived on from room service. The king size bed was two single beds pushed together so there was a hard join in the middle.

Helpful?
Thank jimmbroad
Tracey D, General Manager at Heartland World Heritage Hotel, responded to this review

Dear jimmbroad Thank you for placing feedback on your recent stay with us at the Heartland World Heritage Hotel in Haast, my apologies that your recent stay with us has not met your expectations - this certainly is disappointing to hear. I have followed up on your comments with my kitchen team regarding dirty plates. Waitering staff are also checking... More 

Travelers are raving about these Haast hotels

Pretoria, South Africa
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Look this is simply a halfway stop and nothing else. The rooms are okay at best. But why I give it a 4 out of 5 is the restaurant. It has a good atmosphere with fires burning and a pleasant bar area. The food we had was some of the best we had in the whole of NZ. Especially the... More 

Helpful?
Thank Mauritz B
Tracey D, General Manager at Heartland World Heritage Hotel, responded to this review

Dear Mauritz B Thank you for placing feedback on your recent stay with us at the Heartland World Heritage Hotel in Haast. It is wonderful to hear our team looked after you and you enjoyed your time with us in our Frontier Café & Bar. I have passed along your comments to the Food and Beverage team. I hope you... More 

Blenheim, Marlborough, New Zealand
Level Contributor
67 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
1 of 5 stars Reviewed May 19, 2016

Dont even consider it... So disorganised and while the rooms were cldan, they were also cold and no electric blankets. Checkin almost impossible. My suggestion was for someone From operations checkin and see what a regular guest would go through. Not a good look for Heartland group.... Needs serious help. Did notice that the Asian tourist bus group did receive... More 

Helpful?
Thank LeighR625
Tracey D, General Manager at Heartland World Heritage Hotel, responded to this review

Dear LeighR625 Thank you for taking the time to place feedback on your recent stay with us at the Heartland World Heritage Hotel. My sincere apologies that we have not met your expectation on this occasion. You have identified a number of areas where front office customer service has let us down, and I will be following up with my... More 

Picton, New Zealand
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 15, 2016

Nice rooms but limited parking beside our room which meant we had to drag luggage in heavy rain across we lawn. I could not find the check in as all signs and directions pointed to the wrong place as they no longer actually use the reception area

Helpful?
Thank Pictonbear
Tracey D, General Manager at Heartland World Heritage Hotel, responded to this review

Dear Pictonbear Thank you very much for your recent stay at the Heartland World Heritage Hotel and for taking the time to review this. My apologises for the confusion on where reception is, all signage has been checked and corrected. I do hope that you have enjoyed the rest of your stay on the Westcoast. Kindest regards Tracey Dinan General... More 

Wrea Green, United Kingdom
Level Contributor
497 reviews
103 hotel reviews
common_n_hotel_reviews_1bd8 186 helpful votes
2 of 5 stars Reviewed May 9, 2016

One horse town without a horse. Don't stay unless you have no other option and as other reviewers put it ; its a blast into the past and little can be obtained and even that comes at a high price.Scenic outside though

Helpful?
Thank Larry M
Tracey D, General Manager at Heartland World Heritage Hotel, responded to this review

Dear Larry M Thank you for taking the time to place feedback following your recent stay with us at the Heartland World Heritage Hotel. My apologies that we have not met your expectation on this occasion. I do hope that you have enjoyed the rest of your stay on the Westcoast of New Zealand. Kindest regards Tracey Dinan General Manager More 

Greymouth, New Zealand
Level Contributor
53 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed April 20, 2016

Recently stayed here (April 2016) to break up the drive to Arrowtown. Arranged to arrive late and were left adequate instructions to our accommodation. Room was great - looked to have been recently upgraded - bed was really comfy. Nice and quiet and cosy warm. Good rate also. Booking online available. The Haast area has some special spots if you... More 

Helpful?
Thank Cowguts
Tracey D, General Manager at Heartland World Heritage Hotel, responded to this review

Dear Cowguts Thank you for taking the time to place feedback on your recent stay with us at the Heartland World Heritage Hotel in Haast. I am delighted that you found your room and bed to be comfortable and warm. We look forward to seeing you again one day and I hope you enjoyed the rest of your stay on... More 

Melbourne
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed April 11, 2016

Not a place I would recommend unless you are happy with a very basic small motel room. Sadly, the room had a musty smell of damp/moisture and was not appealing. The so called dinner dining area was initially appealing for pre-dinner drinks in front of the large open fireplace but sadly provided equally limited poor quality pub food fare. Next... More 

Helpful?
Thank AlfaRomeoSpider76
Tracey D, General Manager at Heartland World Heritage Hotel, responded to this review

Dear AlfaRomeoSpider76 Thank you very much for your recent stay at the Heartland World Heritage Hotel and for taking the time to review this. I appreciate your feedback in regards to the room you stayed in as it certainly helps having feedback to ensure we are constantly reviewing our standards and planning for future upgrades of this hotel. I have... More 

Marlborough Region, New Zealand
Level Contributor
41 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed March 30, 2016

Strange place, no reception at all, the fridge is even stranger, there is one tiny fridge in the hallway for a whole block of units! Not good at all. The restaurant there is nice though so just unpack and head over there

Helpful?
1 Thank dandyash
Tracey D, General Manager at Heartland World Heritage Hotel, responded to this review

Dear dandyash Thank you for taking the time to place feedback on your recent stay with us at the Heartland World Heritage Hotel in Haast. My apologies that we have not met your expectation on this occasion, we do have mini fridges in some of our room types, and are currently working on the final rooms. I have passed on... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Heartland World Heritage Hotel

Address: Haast-Jackson Bay Rd | Off State Hwy 6, Haast 7886, New Zealand
Location: New Zealand > South Island > West Coast Region > Haast
Price Range: $82 - $127 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Heartland World Heritage Hotel 3*
Number of rooms: 54
Reservation Options:
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Also Known As:
Hotel Haast World Heritage
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