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Hotel Eden Roc Ascona

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Traveler (662)
Room & Suite (130)
Dining (56)
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About

#2 of 30 hotels in Ascona
Location
4.9
Cleanliness
4.9
Service
4.8
Value
4.3
2023 Travelers' Choice Best of the Best
GreenLeaders Silver level
The Eden Roc Ascona is a true small gem with unique Mediterranean charm. The five-star resort stands out for its spaciousness and unrivalled lakeside view. In addition to its 37 suites and 58 rooms the hotel offers a 2000sqm spa. The inspiration for the design of the luxurious wellbeing area, with water world, sauna and seven new treatment rooms plus hairdressing salon was provided by the natural beauties of Ticino - more precisely, seven local flower species and the many colours of the lake, ranging from silver gray to sky blue. The Eden Roc Marina contains 16 rooms, a casual restaurant and an unrivalled range of water sport activities.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Hot tub
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Babysitting
Electric vehicle charging station
Valet parking
Pool with view
Pool / beach towels
Indoor pool
Outdoor pool
Heated pool
Yoga room
Fitness / spa locker rooms
Personal trainer
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Outdoor dining area
Special diet menus
Wine / champagne
Poolside bar
Boating
Diving
Hiking
Water sport equipment rentals
Windsurfing
Bicycle tours
Evening entertainment
Squash offsite
Tennis court offsite
Walking tours
Children's playground
Children Activities (Kid / Family Friendly)
Kids club
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Shuttle bus service
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Massage chair
Neck massage
Open-air bath
Pedicure
Salon
Solarium
Steam room
Waxing services
Baggage storage
Concierge
Newspaper
Outdoor furniture
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Private beach
Desk
Coffee / tea maker
Flatscreen TV
Extra long beds
Bidet
Soundproof rooms
Bathrobes
Dining area
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
On-demand movies
Radio
iPod docking station
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Landmark view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Great View
Romantic
Languages Spoken
English, French, German, Italian
932Reviews0Q+A51Room tips
Traveler rating
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barbaraM4442014 wrote a review Sep 2023
New York City, New York10 contributions14 helpful votes
A gem of a resort in a magnificent setting with a gracious, professional staff. Beautiful hotel and top notch service. Very nice dining options too. The indoor/outdoor pool area is wonderful and leads to beautiful lake setting.
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Date of stay: September 2023
Value
Location
Service
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Marketing Tschuggen, Inhaber at Hotel Eden Roc Ascona
Responded Sep 29, 2023
Dear Guest Thank you very much for this nice feedback. We are very pleased that you felt at home with us and enjoyed your stay. We hope to be able to pamper you again at the Hotel Eden Roc and send you our best regards from sunny Ticino. Hotel Eden Roc S. Spiller Director
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Golden2022 wrote a review Sep 2023
Salisbury, United Kingdom29 contributions53 helpful votes
The Eden Roc hotel is situated in an enviable position in Ascona with direct frontage onto Lake Maggiore - its location couldn’t be better. The rooms and public areas are beautiful and stylish. The hotel has 3 swimming pools but the main pool ( near the restaurant) is not heated. The main issues with the hotel are the staff and the food. The latter is somewhat “boring”. We didn’t dine at La Brezza ( 2 star Michelin) because the menu looked contrived and we did not understand the “Moving Mountains” concept ( see below) when applied to the menu. We spoke to other guests who dined there who thought it was all hype and failed to deliver. Instead we dined in the main restaurant ( food very mediocre) or out ( we dined several times at Castello del Sol’s Locanda Barbarossa restaurant - 1 star Michelin- truly amazing food, beautiful setting and professional but friendly service). The staff at Eden Roc were totally impersonal and disinterested. No effort was made to remember your names (until we commented on it) or preferences - each morning they asked what we wanted to drink and each morning we said the same but they still brought it out incorrectly. I had stayed at the hotel several times in the past and whilst I would not expect anyone to remember me I would have expected some acknowledgement that I had stayed at the hotel before. The management team do not interact with the guests. Not once did the GM say “hello” despite being on duty whilst we were there. However, the biggest issue is the smoking. I appreciate that the smoking rules in Switzerland are different to the UK, but smoke seemed to permeate throughout the hotel- on the restaurant terraces, on the bar terrace, inside the lobby ( since the windows in the bar were open), on your bedroom balcony ( where guests in the next room were smoking). Cigars and cigarettes everywhere - it’s like a giant ashtray - and this is why I think the “Moving Mountains” concept is a load of hype. The hotel extols the virtues of the fresh mountain air, quite rightly, but sadly it is polluted by cigarette and cigar smoke. Overall, I feel that since I lasted stayed at the hotel the standards have dropped.
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Date of stay: August 2023
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: Beware of the smokers!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
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Response from Marketing Tschuggen, Inhaber at Hotel Eden Roc Ascona
Responded Sep 12, 2023
Dear Guest We would like to thank you again for your visit to Hotel Eden Roc from September 1-7, 2023 and for your review. We are very sorry that you found the food in the Eden Roc restaurant boring and did not try our restaurant La Brezza, where they would have been very happy to explain the Moving Mountains concept to you. You can dine in any of our restaurants independently of the Moving Mountains concept. We also regret that the staff at the Eden Roc restaurant acted impersonally and unprofessionally. This is not up to our standard and should not have happened. We apologize for the inconvenience and have spoken to the responsible persons to ensure that such situations do not happen again. I, as the director, make several rounds of the hotel and restaurants every day to talk to our guests. I apologize if I did not greet you. It was not my intention to upset you or to avoid you. As I told you when I said goodbye, I am sorry that there were so many smokers in the hotel and in the restaurants during the period you stayed with us. But even though smoking is forbidden in the hotel, it is allowed to smoke on the balconies and on the terraces. We would be very sorry if we could no longer welcome you as our guest and we hope that you will change your mind and come back to the Hotel Eden Roc one day. With kind regards Hotel Eden Roc S. Spiller General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Heidi E wrote a review Aug 2023
1 contribution2 helpful votes
+1
Oustanding! We just spent 4 nights here and would've stayed longer if we had more time during our trip to Switzerland. A magical paradise is the best description for this 5 star destination. Top notch rooms, linens, service, etc. Multiple pools, spas, gym, boating access, and incredible views on Lago Maggiore. Walking distance to shopping and downtown Ascona. Everything is amazing at Hotel Eden Roc, we will be back!!!
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Date of stay: August 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Marketing Tschuggen, Inhaber at Hotel Eden Roc Ascona
Responded Aug 15, 2023
Dear guest Thank you for your visit to the Hotel Eden Roc. We are happy that you felt comfortable and enjoyed your stay with us. When guests enjoy returning to the Hotel Eden Roc, this is the best praise for us. We hope to be able to spoil you again soon at the Hotel Eden Roc and send you our best regards from sunny Ticino. Hotel Eden Roc S. Spiller General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PALOMA Family wrote a review Jul 2023
Switzerland12 contributions2 helpful votes
+1
The great plus of the Eden Roc is its excellent peaceful, but still central lakefront location. The view from lakeside rooms, the restaurant or garden is stunning. The staff is friendly and helpful, but all in all the facilities have seen its best times quite a wild ago. We’ve got the impression it is overrated, but you pay for the location.
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Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Marketing Tschuggen, Inhaber at Hotel Eden Roc Ascona
Responded Jul 21, 2023
Dear guests Thank you for visiting the Hotel Eden Roc and for your review. We are very sorry that you had the impression that our facilities are no longer up to date and that the prices are excessive. Every winter, part of the hotel is rebuilt and/or renovated so that we can always surprise our guests with something new. We are sorry that you felt differently, but we would be very happy to welcome you again at the Hotel Eden Roc. With sunny greetings Hotel Eden Roc S. Spiller General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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marksalsberg wrote a review Jul 2023
Toronto, Canada3 contributions
The hotel is such a spectacular place to visit. We were overly impressed by the hospitality, service and general vibe of the hotel. Everything was done with the utmost care and attention to detail. The staff were extremely polite, and helpful and carried themselves in a professional manner. The location was perfect and so close to the city square. The use of amenities and services were amazing. There is nothing more that I would expect from this hotel. It was perfect and can't wait to come back. This is a must stop for anyone visiting the area.
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Date of stay: July 2023
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: Facilities are great and a prime location next to the main town area
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Marketing Tschuggen, Inhaber at Hotel Eden Roc Ascona
Responded Jul 14, 2023
Dear Mr. Salsberg We are very grateful that you have rated the hotel so positively. Everyone who reads your description will (hopefully) want to spend a few days at the Hotel Eden Roc. Thank you very much for this feedback. We look forward to welcoming you again soon at the Eden Roc Hotel and remain with kind regards Hotel Eden Roc S. Spiller General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Guido R wrote a review Jun 2023
London, United Kingdom10 contributions9 helpful votes
It was an extremely relaxing experience, helped by a beautiful room, great pool and even greater access to the lake, but above all very special service, from check-in to concierge to pool to restaurants etc. Always friendly and always very helpful. We have been to Ascona a number of times before and we love the place but staying at the Eden Roc was the cherry on the cake!
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Date of stay: June 2023
Value
Location
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Marketing Tschuggen, Inhaber at Hotel Eden Roc Ascona
Responded Jun 26, 2023
Dear Mr. Rauch Thank you very much for your great review. We are pleased that you enjoyed your stay with us and that you were able to relax for a few days at the Hotel Eden Roc. We hope to welcome you again soon and send you our best regards. Hotel Eden Roc S. Spiller General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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alexofsb wrote a review May 2023
Santa Barbara, California134 contributions82 helpful votes
+1
We had a top floor Jr. Suite (#401) which is on a corner with wonderful views in both directions of the town of Ascona and the lake. The room was quite spacious and has many comfortable sitting situations including the couch and several chairs and large table for dining (breakfast in the room!) Overall, a very functional room and bathroom. Hotel is spread out over 3 buildings with decorations in the numerous different lobbies quite whimsical and very contemporary art everywhere. There are three large pools heated to different temps, one for lap swimming at a comfortable 83 degrees F. and others warmer for less activity. The are 4 restaurants and we managed to enjoy meals at three of them saving La Brezza for our next visit. Each one is very different in their menu and approach to dining. The Marina restaurant was quite a fun and new experience and with good weather La Casetta will be open and is a ‘must visit’ offering a wonderful experience at the edge of the lake. Staff everywhere very friendly and helpful. We have stayed in the area 3 previous times and had not discovered the back side streets of Ascona. Wonderful small shops with art and clothing. All 10 minutes walk from the hotel. This hotel is on our list for our next trip to this area.
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Date of stay: May 2023
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: Hopefully you have some sunny weather.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Marketing Tschuggen, Inhaber at Hotel Eden Roc Ascona
Responded May 24, 2023
Dear Guest Thank you very much for having taken the time to describe your stay at the Hotel Eden Roc and for your praise. We are very glad that you enjoyed your time in Ascona and would like to return to discover the culinary delights of our Restaurant La Brezza. We are looking forward to welcoming you again at the Hotel Eden Roc and send you are best regards. Hotel Eden Roc S. Spiller General Manager having i
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Curiosity619977 wrote a review Nov 2022
Brussels, Belgium3 contributions
A fantastic view on the lac, a wonderful team. I would recommend to go in the Eden Roc if you want to experience one of the top luxury hotel in the world. Everything there was perfect. It will stay an amazing memory.
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Date of stay: November 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Marketing Tschuggen, Inhaber at Hotel Eden Roc Ascona
Responded Dec 4, 2022
Dear Guest, Thank you very much for your review and feedback. We are delighted to read that you have had a wonderful time here in Ascona and you have enjoyed your stay. It is truly heartwarming to hear that everything was perfect and to your satisfaction. I certainly shared your kind comments with the entire team and they all felt keenly encouraged. We are hoping to welcome you again in the near future and remain with kind regards from Ascona, Simon Spiller General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Journey26724744671 wrote a review Nov 2022
1 contribution1 helpful vote
Loved the setting and the personal attention! And the location. Walking distance from the village. Close to the ferry and local shops. Had a swim in the lake, includes watersport. Great food, and great family vacation spot of families that have come for 3 generations
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Date of stay: August 2022
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: Book spa in advance
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Marketing Tschuggen, Inhaber at Hotel Eden Roc Ascona
Responded Dec 4, 2022
Dear guest, how lovely to read that you will return "in a heartbeat" and that you have come for 3 generations. That your family has come for so long is very special for us and we would like to express our sincere thank you for your loyality. Rest assured that your compliments about the food and the personal attention which you have received during your stay has been shared with the team. We are all very much looking forward to welcoming you again in the near future and remain with kind regards, Simon Spiller General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kupchik wrote a review Oct 2022
Chicago, Illinois73 contributions56 helpful votes
+1
I was eyeing this hotel for a while as it is difficult to find the room in summer time. However managed to visit in Oct'22. The hotel is luxury, in a very beautiful setting with marina at Lake Maggiore steps away. Conveniently located close to Ascona city center, 25-30min drive (complimentary shuttle provided by hotel) to Locarno train station. Surroundings are very picturesque. I stayed at single room, and while picturesque, clean and comfortable, some noise in the room (perhaps of technical in nature) did not create super comfortable quiet sleeping environment. Otherwise, everything was superb. The spa is excellent, with pool opening into outdoor pool and view of the mountains. Spa treatments were superb (Nikoletta and another Austrian girl (sorry i forgot her name!) were excellent). Hotel has several dining options, Marina is great, and also tried superb La Brezza cuisine (Michelin 1 star restaurant). Breakfast was complimentary due to LHW membership and was excellent with magnificent views. Ascona has some gorgeous hike views with only short walking distance from the hotel. Restaurants/banks/shops are also within super short walking distance. Lake Maggiore offers scenic boat trips but i did not try it this time, only a hike to Monte Verita, and it was unforgettable. Hope to be back.
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Date of stay: October 2022
Value
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Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Marketing Tschuggen, Inhaber at Hotel Eden Roc Ascona
Responded Dec 4, 2022
Dear Guest, Thank you so much for your detailed review and the time you have taken to share your experience. The summer months are indeed quite busy, but we are delighted to hear that you still had a relaxing and calming time here in Ascona with us. I am sorry to read that there were some unpleasant noises in your room during the night, Unless it is difficult for us to identify with your TrivAdvisor name in which room you have exactly stayed it has been forwarded to our maintenance department in order to have a look at this issue. It is very important to us to constantly improve our quality and offer, which is why I would like to thank you for your personal impression. Furthermore I would like to thank you for your kind words on behalf of the whole team. I will make sure your feedback will be forwarded to the corresponding departments. We hope to be welcoming you back very soon! Kind regards, Simon Spiller General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$541 - $641 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
eden roc hotel
LOCATION
SwitzerlandSwiss AlpsCanton of TicinoLake MaggioreAscona
NUMBER OF ROOMS
95
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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HOTEL EDEN ROC ASCONA - Prices & Reviews (Switzerland)

Frequently Asked Questions about Hotel Eden Roc Ascona
Which popular attractions are close to Hotel Eden Roc Ascona?
Nearby attractions include Lungolago Di Ascona (0.3 miles), Minigolf Ascona Sagl (0.2 miles), and Castelo Seeschloss (0.2 miles).
What are some of the property amenities at Hotel Eden Roc Ascona?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Hotel Eden Roc Ascona?
Top room amenities include a flat screen TV, a bidet, and blackout curtains.
What food & drink options are available at Hotel Eden Roc Ascona?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Hotel Eden Roc Ascona?
Yes, free parking, secured parking, and valet parking are available to guests.
What are some restaurants close to Hotel Eden Roc Ascona?
Conveniently located restaurants include Osteria da Ketty & Tommy, Ristorante Easy, and Osteria Nostrana.
Are there opportunities to exercise at Hotel Eden Roc Ascona?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Hotel Eden Roc Ascona have airport transportation?
Yes, Hotel Eden Roc Ascona offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Hotel Eden Roc Ascona located near the city center?
Yes, it is 0.3 miles away from the center of Ascona.
Are any cleaning services offered at Hotel Eden Roc Ascona?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hotel Eden Roc Ascona?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.