Nice hotel well kept and cozy but... I was not happy with the room I was assigned as it was right above the entrance so quite noisy and absolutely no view... ask not to be assigned a room there if possible. At the pool the service was non existent, to get a drink I had to wave 15 minutes to get attention from the waiters. We then asked for a spritz for aperitiv and we ended up having to go to the counter and order there...it then came 15 minutes later with a small bowl of some hard salted seeds or cheakpea. We asked if they had like chips or smth. else and they said no that's all it came with...really not acceptable at a hotel of this level and cost. At breakfast I asked for a hot latte macchiato it came twice cold. Last thing but this is just a feedback regarding expectations people may have so nothing to do with the hotel, from the pictutes on the website I had imagined it located more like on a hill in a secluded place instead is on flat land no view of the lake in a residential area. Having said this only to provide feedback for improvement, the hotel is nice as well as the staff. I don't think I would go back but would recommend to a friend for one night over a weekend.…
We truly enjoyed our stay at Giardino in Ascona. The room was nice, decent size, perfectly clean and we have got fresh fruits every day. We have had dinner twice at the Hide and Seek and loved the food. We made use of the whole services and facilities: enjoyed the beautiful garden and pool, booked a beauty treatment which was great and attended a Yoga and a Pilates class. What really makes the difference at this hotel is the staff: They very professional yet friendly and charming. We will definitively come back.
Last week my Family and I had an amazing experience and the privilege of staying at the Giardino Ascona!! Every moment of our stay was exceptional, from the rooms, to the food, to the Service!! Every employee, manager, member of the team went out of their way to make our stay so special!!! Hiking, Tours, Boats, Biking, they helped us every step of the way and could not have been more outgoing and supportive!!! The hotel Grounds and the pools were amazing!!! Thank you so much!!!
I had been looking forward staying at the Giardino so much. But what a deception. The entrance and bar area are nice. The rooms are an issue. The rooms are small, no view. No coffee machine in the room. The pictures on the internet are totally misleading. Some of the staff members are not wearing a mask or plastic shield in the restaurant. How this hotel gets so many good ratings I really do not understand.
Stayed here for the first time for 5 days and enjoyed our stay a lot, amazing how well their staff manages to deliver such a high standard of service even during the pandemic times, BIG compliment to each and every one of taking care of us so nicely. The Resort is in good shape and gives the relaxed type of luxury vacation feel, not too formal but still classy. Welcome was very pleasant with check in at the bar with fresh Ice Tea and cold towels, valet parking was quick so the bell service, allowing us to get to the pool area to unwind from the trip. During our stay we enjoyed daily breakfast buffet that offers you a big variety of food and attentive service all the time. Had dinner twice here, please check out my separate review for the 'Ecco' as this place deserves extra attention. The dinner at the main restaurant was good but the food was nothing really special unfortunately. Did like (and use...) the bar a lot, many great offerings are available and service was always very personal. This counts for the whole resort, amazing! The pool area is large with enough sun chairs available and also features a pool side restaurant. For the room we just got the basic type of that gives you all you need, including a small balcony with 2 chairs, and everything you would expect, room service is always quick and cleaness of the room is very good. Did not try their SPA so I cannot comment on that one. The best part of our stay was the mix of a nice imfrastructure, lush garden and pool area, and the very friendly, attentive staff. I always stress the point that the intercation between the staff and their guests are making the difference from a good place to a top notch resort and here, the Giardino Ascona shines! Even though all of the staff was very good I would like to highlight Christian who was our waiter at the Ecco and again once at breakfast, just impressive how he quickly gets what you need, an imdividual with the perfect eye for everything hospitality. The Verdict: great vacation resort, flawless experience, and a staff that makes your stay memorable. Keep it up!…
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