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Seehotel Kastanienbaum

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Seehotel Kastanienbaum
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108 Reviews from our TripAdvisor Community

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Showing 50: English reviews
Morges, Switzerland
Level Contributor
124 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is in a wonderful location with amazing views. Our room was very comfortable with a lovely armchair, positioned to look out at the lake. A really lovely feature ! We had a small furnished balcony, perfectly adequate. Small bathroom with amazing toiletries. Good choices at breakfast, which you can enjoy on the outside terrace. Lovely choices in restaurant,... More 

Helpful?
Thank Andrea B
Ommeren
Level Contributor
52 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
4 of 5 stars Reviewed 1 week ago

We recently had to spend a night near Luzern and booked Kastanienbaum because of the location on the lake. The hotel is a bit older, but the location and the views are stunning. Upon arrival we received an upgrade to a slightly bigger room on the 5th floor (overlooking the parking at the back). The room was quiet and comfortable,... More 

Helpful?
1 Thank Rinse W
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

I stayed in this hotel for 4 nights with my wife and year old baby and 1 more couple friend .. Location and views from the lake view room are amazing and best you can get anywhere but then rooms are small and bit uncomfortable which could easily be let go cause of awesome views,.. But the behaviour of staff... More 

Helpful?
Thank Bharat12345
HotelKastanienbaum, Public Relations Manager at Seehotel Kastanienbaum, responded to this review

Dear Bharat12345 Thank you for taking time to give us your feedback. We are sorry for your experience at our hotel because 99% of our guests feedback about the staff's friendliness is always very good. However, I did pass it on to the relevant departement. Best regards from lake Lucerne More 

Canterbury, United Kingdom
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 24, 2016

Just back from a 10 day tour of Europe, taking in Heidelberg, Innsbruck, Lake Garda & Lucerne. From Calais, this was a 1600 mile trip. Every location we chose to stay at was fantastic, but Seehotel Kastanienbaum was just the perfect location for the final 3 nights. Not sure where to start, so here goes. The facilities at the hotel... More 

Helpful?
Thank nevleary
HotelKastanienbaum, Guest Relations Manager at Seehotel Kastanienbaum, responded to this review

Dear nevleary What an amazing feedback! Thank you very much indeed. Even your description of your trips were just amazing. You should apply at lucerne tourism ;-). Feedbacks like this are really motivating for our team, so thank you. We are looking forward to welcoming you soon again in Lucerne. Best regards from Switzerland More 

Boston, Massachusetts
Level Contributor
58 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed September 8, 2015

amazing location, goodish breakfast, good to walk around in the Kastanienbaum area. Rooms can feel a lil bit dated. Reception welcomed us warmly and the special dinner was good, all the food really nice,apart from the lava chocolate cake, which was missing a lil bit more of lava (ie, melted chocolate)

Helpful?
Thank Robert M
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed August 9, 2015 via mobile

A nice property ruined by an arrogant manager. One Mr Walter Kendall , who was introduced to us as the manager, said he could do anything he pleased with the hotel including changing the timings mentioned in the guest brochure in the room. The brochure clearly mentions that dinner will be served till 9.30 pm, but we were refused at... More 

Helpful?
2 Thank Champaneil
HotelKastanienbaum, Guest Relations Manager at Seehotel Kastanienbaum, responded to this review

Thank you for your feedback. We are very sorry that you could not enjoy your holidays the way they should be supposed to. We would like to inform you that Mr. Walter Kandl is not occupied at the hotel anymore. We took over the hotel one month ago and started with a complete new team and a new concept. So... More 

Merritt Island, Florida
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed July 27, 2015

Hot, dirty and upsetting. What a sad waste of our time in such a beautiful location. The hotel claimed that it had climate control and that was a lie, it was NO Air Conditioning, stagnant and uncomfortable.There was a promise of laundry facilities, which simply do not exist. Room was dirty and stay was unpleasant! The servers in the restaurant... More 

Helpful?
Thank Saffr1 E
HotelKastanienbaum, General Manager at Seehotel Kastanienbaum, responded to this review

Dear Guest Thank you for your feedback. We are really sorry that your stay was not as enjoyable as it is supposed to be. We would like to inform you that we took over the hotel one month ago with a complete new team and new concept. So we hope you might come back one day to enjoy your holiday... More 

London, United Kingdom
Level Contributor
66 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed July 23, 2015

Beautiful lakes view but the room are stuffy and no a.c. We was in room 104 on the ground floor. They dont provide a.c or fans. The bathroom are small and are kind of dated. I would recommend another hotel. The local area i nice but everything closest very early.

Helpful?
Thank AdventureGirl b
Oxfordshire, United Kingdom
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 15, 2015

A wonderful stay. The staff did everything they could to make me and my colleagues from around the world (there were more than 60 of us at a conference), comfortable and happy. Service always with a big, genuine smile - not just phoney 'professional' politeness, but warm and welcoming. Our room was spacious and the bed comfortable. The duvet and... More 

Helpful?
Thank Anuradha V
Bury St Edmunds, England, United Kingdom
Level Contributor
33 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed May 13, 2015

I have stayed at this hotel more than a dozen times,unfortunately the accountants have been in and penny pinched. The restaurant used to be highlight of a long journey from UK to Italy ,however it was very average,but expensive,breakfast was not up to standard of previous years, Reception staff messy.

Helpful?
Thank Jennifer M
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Free Internet
  • Bar/Lounge
  • Pool
  • Beachfront
  • Room Service
  • Free Parking
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Beachfront
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Pool
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
Services
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
Official Description (provided by the hotel)
Welcome to Seehotel Kastanienbaum, 15 minutes to Lucerne, beautifully situated on the Horwer peninsula. Relax, enjoy the panorama of the lake and the mountains and discover the numerous opportunities to explore our region. ... more   less 

Additional Information about Seehotel Kastanienbaum

Address: St. Niklausenstrasse 105, Kastanienbaum 6047, Switzerland (Formerly Kastanienbaum Swiss Quality Seehotel)
Location: Switzerland > Canton of Lucerne > Kastanienbaum
Price Range: $168 - $322 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Seehotel Kastanienbaum 4*
Number of rooms: 42
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