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Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
- Contactless check-in
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Updated 07/13/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Grand Hotel Kronenhof
Updated 07/13/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#1 of 22 hotels in Pontresina
Location
Cleanliness
Service
Value
2020 Travelers' Choice Best of the Best
The Grand Hotel Kronenhof is located in the heart of the Swiss mountain village Pontresina and has more than 165 years of history. At 1,800 meters, guests can enjoy 112 elegant rooms and suites, as well as one of the most impressive wellness facilities in the Alps, with a swimming pool with underwater music, a wide range of saunas, steam baths and spa treatments. As the only five-star superior hotel in town, it combines a great location with impressive architecture, breathtaking views and excellent cuisine. Awarded the title GaultMillau Hotel of the Year in 2009, it has three restaurants: Grand Restaurant, Kronenstubli and Pavillon. In 2016, TripAdvisor crowned the hotel as N 1 of the Swiss luxury hotels and one of the top 25 hotels with the best service worldwide. The Swiss economic magazine Bilanz categorized the hotel as a top 12 ranking of the 50 best Swiss holiday hotels. In 2016, the house was also recognized as the best spa resort in the country at the World Luxury Spa Awards.
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Room & Suite (133)133
Full view
Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Bicycle rental
Bowling
Babysitting
Paid private parking on-site
Secured parking
Wifi
Hot tub
Pool / beach towels
Pool with view
Indoor pool
Heated pool
Yoga room
Fitness / spa locker rooms
Fitness classes
Personal trainer
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Kids' meals
Outdoor dining area
Game room
Hiking
Horseback riding
Ski school
Billiards
Tennis court offsite
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Facial treatments
Foot bath
Foot massage
Full body massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Solarium
Waxing services
Ski In / Ski Out
Baggage storage
Concierge
Newspaper
Outdoor fireplace
Sun loungers / beach chairs
Sun terrace
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Bathrobes
Desk
Dining area
Fireplace
Minibar
Flatscreen TV
Bidet
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Great View
Languages Spoken
English, German, Italian
Location
Full view
64Somewhat walkable
Grade: 64 out of 100
14Restaurantswithin 0.3 miles
2Attractionswithin 0.3 miles
Contact
Via Maistra 130, Pontresina 7504 Switzerland
Name/address in local language
Getting there
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1,018Reviews7Q+A76Room tips
Reviews
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Popular mentions
We stayed here for 4 nights at the end of July. We are 2 adults, a nearly 5 year old and our little dog. For space we needed a premium suite in the Bellavista wing which is the newer section near the spa. We had a terrace with access to the garden which was great with the dog. It was also very near the spa/pool and kids club. An all round great room location for us. We preferred the decor of the suite we stayed in last summer but this certainly gave us more space. The kids club is very well equipped and Ilonka and Lucie were super friendly. They managed the impossible task of making our anxious daughter comfortable enough to stay on her own and did some great activities. Angel in concierge is fabulous. He has an infectiously fun and happy personality. Him and the rest of the concierge and reception team are very helpful. Our spa is treatments were fantastic and the pool and kids pool is brilliant. We had room service several times and ate in the lounge bar on another occasion. The food is very good and the choice relatively large. As we were with our daughter we didn’t want to eat in the stubli or the grand restaurant. Our one suggestion for the hotel would be to consider a relaxed brasserie style restaurant that suits families as the other two are very formal and gourmet orientated. The pavilion is open for lunch and coffee during the afternoon in summer and is lovely. We biked along the Val de Roseg which was really stunning and easy with a trailer. The hotel and restaurant at the end is a destination unto itself and was packed. We also biked to the lake of Staz and swam and had a fabulous beach style lunch. The biking trails around Pontresina are great and suitable for the whole family. We also wanted to take a horse and carriage ride but ran out of time. Although the hotel is quite grand, the staff are formal but friendly and the feel is actually that of a much smaller hotel. We love it there, particularly for the facilities and area. Can’t wait to go back.…
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Date of stay: July 2020
Value
Rooms
Service
Helpful
Responded 1 week ago
Dear guest Exosphere01, I would like to thank you personally for your detailed and marvellous feedback! We are more than delighted to learn that you and your family enjoyed your stay with us! Wishing you all the best and hoping to have the pleasure to welcome you again in the near future. Kind regards Marc Eichenberger, Managing Director Grand Hotel Konenenhof Pontresina
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Hotel's Favorite
The hotel is beautiful and and the pool area is fantastic, but what sets this hotel apart is the incredible staff. They made us feel like we were their most important guests and I am sure they made everyone else feel the same way. They were helpful, accommodating and interesting to talk to. We can't wait to return!
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Date of stay: January 2020Trip type: Traveled as a couple
Helpful
Responded Feb 8, 2020
Dear guest Jam2005, I would like to thank you personally for your marvellous feedback! We are more than pleased that you enjoyed your stay with us! Hoping to welcome you back soon, I remain with best wishes and kind regards. Marc Eichenberger, Managing Director Grand Hotel Kronenhof Pontresina
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This is our third stay in this hotel located in the heart of Pontresina. The hotel is still as beautiful as ever: palace-like, very impressive, with high ceilings, "old style" bar and dining-room. What we still love in this hotel are the beautiful rooms (we had one on the sixth floor) with a great smell of woods when you enter...The spa is still very impressive and well-maintened and cleande. Great fitness room with state-of-the art equipment. Very convenient undergroung parking with enough space and electric chargers upon request. Unfortunately, we found the service not to be at the level of our previous stays and not up to a 5 star hotel. A few examples: - as they abolished the phenomenal buffet we used to love (Thanks to Covid), we had to order. On the first morning, we had to wait for more than 40 minutes, which is quite annoying when you have a programme. As we decided to order breakfast in the room to avoid this to repeat, we were very disappointed that it arrived more than 30 minutes late (ordered at 8:45, arrived at 9:15...). - We asked three times for different Nespresso capsules (they only gave us weak ones or decaffeinated). They gave it once but at everytime room cleaning they gave us the ones we did not like. We went to St-Moritz ourselves to buy the (standard, strong) ones we like - It was annoying to have either the cleaning trolley or the vacuum cleaner in front of our room the whole day - Room cleaning was ok but no effort was made to make the room look good (curtains not drawn, nothing "special"). - Even though we stayed for a whole week in one of the best suites did anyone recognize us at the front desk and everytime we had to reapeat our room number... In conclusion, it remains a great hotel but management should not rest on its laurels. Looking at the awards at the entrance, most of them date back to between 2008 and 2016 and it would be high time to win some new ones!…
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Date of stay: July 2020
Value
Service
Sleep Quality
1 Helpful vote
Helpful
Responded 1 week ago
Dear guest zelal25, It was a great pleasure to welcome you again at the Kronenhof this summer! Many thanks for this very good review and all the compliments! At the same time we would also like to thank you for your honest and constructive notes. They are very valuable, as they help us to identify weaknesses and to avoid them as well as to improve our service. Wishing you all the best and hoping to have the pleasure to welcome you back soon. Marc Eichenberger, Managing Director Grand Hotel Kronenhof Pontresina
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My wife and I stayed there for 4 nights in January 2020. We stayed in a small room and we had taken the half board service. Everything was very good but not everything was excellent. The service in the main restaurant (where we were entitled to our generous dinner) was not great every night. We did not like being put in the wings of the restaurant rather than the center which was where we were being asked to go at breakfast and at night. We had to argue once with Maitre De so that we no longer had to sit at what we felt was an eccentric location. the food itself was quite nice however even though it would have been nice to have been given more of a choice. The salad buffet and a desert was a nice touch on the nights they were offered. It may have been nice to also offer a barbecue/grill night for a change to the prepared dishes that were on offer. Plus the cleaning service in the rooms was not always the best I have ever seen. However, there was nothing that made me not want to return to the hotel. I especially appreciated the convenience of the car service that took us to the slopes and back to the hotel as well as have a ski locker. The spa was also quite fabulous with pools and many saunas and hammams. We enjoyed them all and special compliments to the lady who put on a little show in the Sauna. In any case, it is a hotel well worth visiting whenever next we are allowed to travel.…
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Date of stay: January 2020
Value
Service
Sleep Quality
Helpful
Responded Apr 14, 2020
Dear guest ShahyadE, Many thanks for your excellent review as well as for your honest and constructive comments. I am delighted to learn that you and your wife enjoyed your stay with us and we would be more than pleased to welcome you back soon. Kind regards Marc Eichenberger, Managing Director Grand Hotel Kronenhof Pontresina
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Don’t get me wrong, the Kronenhof is a wonderful classic grand hotel. Beautiful property, good service, friendly staff. So why not 5 stars? Maybe it has to do with my expectations: Kronenhof is routinely voted as one of the top hotels in Switzerland; hence, my expectations were high. The room, while comfortable and having loads of storage space, was rather on the small side - I would definitely recommend not taking the cheapest category room. Service was all in all great but not perfect: complimentary water was not re-stocked on one side of the bed at turn down one night, a towel was missing once and a minor issue with the bill - all admittedly minor - details but just added up to the experience. Breakfast was nice but have seen better at hotels of this category. Staff is very friendly, particularly the guys at the front door/valet were extraordinary - they already had your room key (still a real old school key and not a keycard) ready when you pulled up. Don’t take this review the wrong way - the cons were ultimately minor; all in all we have enjoyed our stay and will very likely be back. …
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Date of stay: January 2020Trip type: Traveled as a couple
Helpful
Responded Feb 11, 2020
Dear guest x3posse, Thank you very much for your compliments and for your honest and constructive feedback regarding your recent stay with us. We are grateful for all notes as yours which help us to identify weaknesses and to show where we may have opportunities to improve our service. Hoping to have the pleasure to welcome you back in the near future and wishing you all the best, we remain with kind regards. Marc Eichenberger, Managing Director Grand Hotel Kronenhof Pontresina
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PRICE RANGE
$321 - $688 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand hotel pontresina
LOCATION
SwitzerlandSwiss AlpsCanton of GraubundenEngadin St. MoritzPontresina
NUMBER OF ROOMS
112
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Claim Your Listing Frequently Asked Questions about Grand Hotel Kronenhof
Which popular attractions are close to Grand Hotel Kronenhof?
Nearby attractions include Ibex Promenade (0.09 miles) and SportBar (0.2 miles).
What are some of the property amenities at Grand Hotel Kronenhof?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Grand Hotel Kronenhof?
Top room amenities include a minibar, a flat screen TV, and a bidet.
What food & drink options are available at Grand Hotel Kronenhof?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Grand Hotel Kronenhof?
Yes, paid private parking on-site and secured parking are available to guests.
What are some restaurants close to Grand Hotel Kronenhof?
Conveniently located restaurants include Gianottis, Pitschna Scena, and Gourmet Restaurant Kronenstubli.
Are there opportunities to exercise at Grand Hotel Kronenhof?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Is Grand Hotel Kronenhof located near the city center?
Yes, it is 0.05 miles away from the center of Pontresina.
Are any cleaning services offered at Grand Hotel Kronenhof?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Grand Hotel Kronenhof?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Grand Hotel Kronenhof offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.