The Chedi Andermatt
Gotthardstrasse 4 6490 Andermatt, Andermatt 6490 Switzerland
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About
#1 of 12 hotels in Andermatt
Location
4.4
Cleanliness
4.9
Service
4.6
Value
4.3
Travelers' Choice
Alpine chic meets Asian zen Surrounded by the natural beauty of the Swiss Alps, The Chedi Andermatt offers an extraordinary blend of traditional local hospitality and Asian grace and elegance and sets new standards in the international luxury-hotel market. Be enchanted and inspired by this unique atmosphere. The Chedi Andermatt is both captivating and striking in its otherness - in the unusual combination of Alpine chic and Asian elements. Glossy Alpine wood, smooth leather sofas, over 200 fireplaces and numerous panorama windows offer a warm and cosy spot to linger a while. This perfect harmony bears the signature of star architect Jean-Michel Gathy and was planned and designed by renowned architecture firm Denniston International Architects & Planners Ltd. Located 1,447 metres above sea level, this five-star deluxe hotel enchants guests with its 123 elegant rooms and suites, meeting rooms equipped with the latest technology, award-winning restaurants and bars, a modern Spa and Health Club and a spa area that is probably unique in Switzerland - an oasis of calm and relaxation.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Golf course
Skiing
Babysitting
Parking
Wifi
Hot tub
Indoor pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Free shuttle or taxi services
Airport transportation
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Baggage storage
Concierge
Non-smoking hotel
Butler service
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Bathrobes
Air conditioning
Housekeeping
Private balcony
Room service
Minibar
Flatscreen TV
Safe
Refrigerator
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Great View
Languages Spoken
English, French, German
Location
86Good for walkers
Grade: 86 out of 100
29Restaurantswithin 0.3 miles
5Attractionswithin 0.3 miles
Gotthardstrasse 4 6490 Andermatt, Andermatt 6490 Switzerland
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This was a great hotel. Ultra luxurious, big spacious rooms, great spa and pool and wonderful service. The scenery is very picturesque and the restaurant has lots of options for breakfast and dinner.
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Date of stay: March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from TheChedi Andermatt, Geschäftsführer at The Chedi Andermatt
Responded Mar 28, 2023
Dear cruzincutie Thank you very much for your recent tasty and sharing your positive feedback with us. We are thrilled that you enjoyed such a wonderful time with us and we have shared your compliments with the entire team. We are already looking forward to welcoming you back soon and wishing you all the best in the meantime. With kind regards Jean-Yves Blatt General Manager & The Chedi Andermatt Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Wonderful stay @ The Chedi. We couldn’t fault the hotel and staff. The ski butlers were a superb touch and so helpful. Would 100% recommend the hotel, the decor and feel & service was near on perfect. The spa is possibly one of the best I’ve ever been in.
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Date of stay: March 2023Trip type: Traveled as a couple
Room Tip: The skiing itself in andermatt is relatively limited. It’s ok for 4 days or so and if you’re an...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from TheChedi Andermatt, Geschäftsführer at The Chedi Andermatt
Responded Mar 16, 2023
Dear Catherine P Thank you very much for your recent tasty and sharing your positive Chedi Experience. We are thrilled that you enjoyed such a wonderful ski break with us and we have shared your compliments with the entire team. We are already looking forward to welcoming you back soon and wishing you all the best in the meantime. With kind regards Jean-Yves Blatt General Manager & The Chedi Andermatt Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We came for 5 nights as a family of 4 to ski and booked a deluxe suite. The room was spacious, luxurious, and every detail attended to. The service was outstanding, and every staff member we encountered was friendly and helpful, especially the ski valets!. The breakfast was perfect to fill up before a day of hitting the slopes, and exceptional quality for a buffet style. My husband and I enjoyed dinner at both restaurants, and the Japanese is not to be missed. The shower and automated room features on the iPad controls were our favorites. The view from our patio was amazing and I loved relaxing out there with an espresso in the morning or wine in the afternoon. We travel quite a bit and have experienced many “5 star” hotels that did not live up to the hype. The Chedi certainly did and we enjoyed every minute of our stay. …
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Date of stay: March 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from TheChedi Andermatt, Geschäftsführer at The Chedi Andermatt
Responded Mar 15, 2023
Dear rachelsE5069CR Thank you so much for taking the time and sharing your fabulous feedback of your recent ski holidays at The Chedi Andermatt. We are delighted to hear that you and your family had such a relaxing and memorable time with us and we truly appreciate your most charming words on our property, our service quality and our staff. The whole team will certainly take pleasure in your positive feedback. Thank you again for kind visit and we are already looking forward to welcoming you back to The Chedi Andermatt very soon. Warmest regards Jean-Yves Blatt General Manager & The Chedi Andermatt Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Beautiful hotel, large bedrooms; incredible spa. We visited just before the first snowfall of the year but had a lovely time exploring the local village. The hotel was simply stunning throughout, the gym and pool were amazing, including the outdoor pool which was heated. Breakfast was also expansive and the cheese cave impressive. A smooth 2 hour journey from Zurich airport.
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Date of stay: December 2022Trip type: Traveled as a couple
Room Tip: We visited just before snow fall which was about 3 weeks late, though managed to have a great...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from TheChedi Andermatt, Geschäftsführer at The Chedi Andermatt
Responded Feb 24, 2023
Dear Victoria S, Thank you so much for taking the time and sharing your fabulous feedback of your recent stay at The Chedi Andermatt. We are delighted to hear that you had such a relaxing time with us and we truly appreciate your most charming words on our property, service quality and our staff. The entire team will certainly take pleasure in your positive feedback. Please do not hesitate to contact us anytime should you require any assistance in Andermatt. Thank you again for kind visit and we are looking forward to welcoming you back to The Chedi Andermatt very soon. Warmest regards, Jean-Yves Blatt General Manager & The Chedi Andermatt Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here during our honeymoon. The staff was incredibly congratulatory and the hotel itself is gorgeous. Our room was enormous with amazing balcony views. We loved the expansive breakfast buffet, and dinner was very good as well. The ski butlers were helpful, dissuading us from skiing at our level given which mountains remained open, and offering us an alternative. The spa and baths were both beautiful, if very popular. Would highly recommend.
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Date of stay: April 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from TheChedi Andermatt, Geschäftsführer at The Chedi Andermatt
Responded Feb 20, 2023
Dear 55emilyj Thank you so much for your kind visit and compliments. I am thrilled to learn that you fully enjoyed your honeymoon with us. The entire team will certainly take pleasure in this positive feedback ans most charming words. Please do not hesitate to contact us should you require any assistance for the organization of your next vacation in Central Switzerland. Thank you again for kind visit and we are looking forward to welcoming you back to The Chedi Andermatt very soon. With kind regards, Jean-Yves Blatt General Manager & The Chedi Andermatt Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Luxury in the Swiss Alps, The Chedi Andermatt delivers the luxury this brand represents. The hotel, spa, restaurants all deliver 5* quality. The satellite restaurant on the slope is an exceptional add on delivery Michelin starred food. All in all, this is a luxury brand that delivers.
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Date of stay: January 2023Trip type: Traveled as a couple
Room Tip: Any room with a fireplace is a welcome cost addition in the winter months
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from TheChedi Andermatt, Geschäftsführer at The Chedi Andermatt
Responded Feb 18, 2023
Dear Michael R, Thank you so much for your kind visit and I am thrilled to learn that you fully enjoyed your stay with us. The entire team will certainly take pleasure in this positive feedback posted on Tripadvisor. Please do not hesitate to contact us should you require any assistance for the organization of your next vacation in Central Switzerland. Thank you again for kind visit and we are looking forward to welcoming you back to The Chedi Andermatt very soon. Warmest regards, Jean-Yves Blatt General Manager & The Chedi Andermatt Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
It was such a great experience for a winter vacation. We always have beach or city vacations. This was a totally new experience for us. Andermatt, is a beautiful town, with some great restaurants and the chedi is located right next to the train station and gondolas. The hotel is so cozy and warm, beautifully decorated and has such a wonderful atmosphere, the service of the staff was excellent. We were celebrating our anniversary and our room was beautifully decorated with roses and chocolates. The team of the ski butlers were fantastic, making sure we have all the correct gear for our first time in the slopes. We had dinner at the hotel restaurant and must admit it was disappointing. The food was ok and we sat by the waiters area and it was very noisy and we wanted mainly to end the dinner. My recommendation is to try the local restaurants near the hotel. They were amazing, food and service with such a cool ambiance. The hotel will drop you off at the Resturant or just walk over. It was so cool walking to the restaurants while it was snowing. The mini bar is included in the rate and was supposed to be filled daily. That never happens during our 3 nights. The spa facilities are the highlight! So many different pools, saunas….. we spent a lot of time at the spa. We did have some treatments as well, we have experienced better treatments at other hotels. Overall an amazing stay, can’t wait to come back!…
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Date of stay: February 2023Trip type: Traveled as a couple
Room Tip: We were charged 50 Swiss franks for parking that we weren’t aware off .
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from TheChedi Andermatt, Geschäftsführer at The Chedi Andermatt
Responded Feb 14, 2023
Dear TRip34472575857, Thank you so much for taking the time and sharing your personal feedback of your recent stay with us at The Chedi Andermatt. We are delighted to hear that you had such an amazing time and we thank you as well for pointing out were you still see some space for improvements. We are looking forward to welcoming you back to The Chedi Andermatt very soon. Warm regards from Andermatt, Jean-Yves Blatt General Manager & The Chedi Andermatt Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here for two nights for CHF 930 per night. Nice weekend stay, nothing that stands out compared to other, similar hotels around Switzerland. Good: - The rooms are very luxurious and spacious. - Plenty of areas around the hotel to lounge around. - The spa was very nice, and our massages were also very good. Keep in mind that some areas are textile free. Bad: - The restaurant was so-so. We had two dinners here, one a la carte and one four-course menu. Both were fine, but nothing we have to come back for. The prices were quite high, even for Swiss standards. - The check-in area is very cramped and you are very close to other guests checking in (less than 1 meter). We were able to hear all details from the guests next to us, which made us feel rather uncomfortable.
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Date of stay: October 2022Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from TheChedi Andermatt, Geschäftsführer at The Chedi Andermatt
Responded Feb 1, 2023
Dear travelbug_201611 Thank you very much for your recent stay with us and for sharing your personal experience with us. We are happy to learn that overall you enjoyed your stay with us and thank you as well for pointing out the areas where you personally see some space for improvement. As a matter of fact all our prices are in line with any other similar 5star resorts in the Swiss Alps. We are sorry that you felt that everything a bit too close and were therefore even uncomfortable at check in, even though all our public areas and rooms are very spacious. Please do not hesitate to contact us should you require any further assistance for the organization of your next visit in Central Switzerland. Thank once you again for your kind visit and it would be our pleasure to welcoming you back soon to The Chedi Andermatt very soon. Warm regards, Jean-Yves Blatt General Manager & The Chedi Andermatt Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Greatest Hotel I’ve ever been to and I’ve been to many luxury hotels/resorts. I had the greatest experience. Service was top notch. The room was stunning. The views are impeccable. The food was magnificent. FROR ANY CIGAR
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Date of stay: January 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from TheChedi Andermatt, Geschäftsführer at The Chedi Andermatt
Responded Jan 30, 2023
Dear Curious316810 Thank you very much for taking the time and sharing your Chedi experience with us. We thank you for the most charming words and the compliments and the entire team will certainly take pleasure in this positive feedback. Please do not hesitate to contact us should you require any further assistance for the organization of your next visit in Central Switzerland. Thank once you again for your kind visit and it would be our pleasure to welcoming you back to The Chedi Andermatt very soon. Warmest regards, Jean-Yves Blatt General Manager & The Chedi Andermatt Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We just returned home after spending 4 days at the Chedi Andermatt. We don't normally post online reviews but our experience was quite unusual so we felt it appropriate to do so now. On the positive sides, the resort and its facilities/amenities are excellent. Everything from the decor, to the restaurants and rooms/suites is very high quality compared to similar hotels in the European Alps. On the negative sides, there was an overall feeling that from a cost perspective several aspects were not made clear or honoured: 1) Prior to booking we were interested in several of the packages promoted on their website. Oddly, while the pricing for booking rooms/suites on their own is available on their website - it isn't possible to see the pricing for the packages. Instead, one has to contact the hotel and discuss this over the phone/email. Which in itself is ok, if not a little annoying (most leading/luxury hotels have packages displayed alongside other booking options). The problem for us is that we received the pricing for their packages via email, but when we accepted their pricing over the phone, we were then told that they had made a mistake and that the pricing of the packages were significantly higher. The fact that this was all done 'outside' of their website feels uncomfortable - if not downright scam-like. When we checked into the hotel we raised this with the front desk staff, saying that we weren't happy with being given incorrect pricing by the reservation team. Their response was indifferent and while we were standing there, having flown in from the UK, they refused to compromise. This felt very uncomfortable and we essentially were forced to accept their 'higher/correct' pricing - what other option did we have? For context, we have stayed at high end resort all around the world - and when such mistakes happen, the management always absorb the mistake into the business, in other words, the customer isn't forced to pay higher costs. 2) When we were checking out of the hotel, we realised that several items that were listed in the package we had booked hadn't been offered to us. For example, there was a 'Gluhwein & winter treats' experience which we had assumed we would be offered, or shown where to access this. When we mentioned that this did not happen during our stay, the response was shocking. The front desk staff stated (word for word): "It is not the hotel' responsibility to explain to the customers when and where to access elements of their package." Again, this is a totally different approach from luxury hotels around the world. In all, we left feeling that we had been short changed and that in some aspects of our stay, the hotel was very happy to not take responsibility for mistakes made by their staff nor even consider any sort of compensation for such mistakes. To also deliberately withhold information from customers to allow them to avail themselves of services which they have paid for is very unprofessional. …
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Date of stay: January 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from TheChedi Andermatt, Geschäftsführer at The Chedi Andermatt
Responded Jan 26, 2023
Dear missdundas Thank you for your recent stay with us and for taking the time and sharing your personal and detailed Chedi experience. We are sorry to learn that unfortunately your overall experience and our service quality did - unlike to the majority of our guest - not fully convince you. Please do accept our sincere apologies for the mislead communication during the booking process. We therefore had granted as a courtesy a discount (20%) on the best available rate for the third night directly during the phone conversation while booking the room. Certainly this does not excuse the answer on site regarding the package inclusions. Therefore you may rest assured that your entire feedback had been addressed to the involved team members in order to take immediate action and to rapid any similar incidents in the future. We thank you once again for your time and visit and wishing you all the best. Kind regards from Andermatt Jean-Yves Blatt General Manager & The Chedi Andermatt Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$625 - $956 (Based on Average Rates for a Standard Room)
LOCATION
SwitzerlandSwiss AlpsCanton of UriAndermatt
NUMBER OF ROOMS
123
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Frequently Asked Questions about The Chedi Andermatt
Which popular attractions are close to The Chedi Andermatt?
Nearby attractions include Oberalp Pass (0.06 miles), Talmuseum Ursern (0.2 miles), and Snowlimit (0.05 miles).
What are some of the property amenities at The Chedi Andermatt?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at The Chedi Andermatt?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Chedi Andermatt?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to The Chedi Andermatt?
Conveniently located restaurants include The Restaurant at The Chedi Andermatt, Toutoune, and Restaurant Zum schwarzen Bären.
Are there opportunities to exercise at The Chedi Andermatt?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does The Chedi Andermatt have airport transportation?
Yes, The Chedi Andermatt offers airport transportation for guests. We recommend calling ahead to confirm details.
Is The Chedi Andermatt located near the city center?
Yes, it is 0.2 miles away from the center of Andermatt.
Are any cleaning services offered at The Chedi Andermatt?
Yes, dry cleaning and laundry service are offered to guests.
Does The Chedi Andermatt offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.