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BEST WESTERN Hotel Cologne Airport Troisdorf

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BEST WESTERN Hotel Cologne Airport Troisdorf
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102 Reviews from our TripAdvisor Community

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Showing 37: English reviews
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Reviewed 2 weeks ago via mobile

Hotel is very basic. The Rooms are ok but overall I would rate this hotel less than what it should be. There is no restaurant no room service. If you arrive, like I did, around dinner time and after a long trip you are not willing to go looking for a restaurant the only choice is to skip dinner. The...

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Helpful?
Thank Maurizio F
Reviewed September 6, 2016 via mobile

Everything seemed to be a hazzle to the staff behind the counter. There is absolutely nothing to do at this hotel. No food no drinks no nothing they cannot even serve you ice. It was insane hot in our room and our online booking claimed we had free parking which was not true and instead costed extra. The bed was...

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Helpful?
Thank rinastina
Sandra Z, Front Office Manager at BEST WESTERN Hotel Cologne Airport Troisdorf, responded to this review

Dear Rinastina, Thank you for your stay. We have read your descriptions with great interest and would like to thank at this point for your efforts towards us. We assure you that your valuable criticism will help to check our services you improve steadily. We would be pleased if you come visit us again soon. Best regards Sandra Zörner Deputy...

Madrid, Spain
Reviewed July 27, 2016 via mobile

The room is large, but lavatory is inside room instead of in a separate toilet room. Carpet in the room had stains, should be replaced. Hotel is going through maintenance at the outside, workers started to make NOISE before 7am! I arrived at 1 am after travelling all afternoon, hoped to sleep till 7 am. Had to shower with cold...

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Helpful?
Thank Penuvi
Sandra Z, General Manager at BEST WESTERN Hotel Cologne Airport Troisdorf, responded to this review

Dear Penuvi, thank you for taking the time to tell us about your impressions about your stay with us. We are very sorry that you were not satisfied with your visit with us. We continuously work on us and we renovate all of our guest rooms. For the disruption and any inconvenience we apologize. We would appreciate if you still...

Taipei, Taiwan
Reviewed July 27, 2016

I stayed here because my friends have booked to stay here. Since they are husband and wife, I chose to have my own room. With 51 Euros per night for one-person's room (with a twin bed), it is not really that cheap. Considering that it is quite far from Cologne and not not even that close to any S-Bahn station,...

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Helpful?
Thank Saricie_Q
Sandra Z, General Manager at BEST WESTERN Hotel Cologne Airport Troisdorf, responded to this review

Dear Saricie, we have read your descriptions with great interest and would like to thank at this point for your effort and honesty towards us.We are very sorry that your stay was not to your satisfaction. Please his assured that we are constantly working to improve our services. We ask you to evaluate what had happened as an exception and...

Haarlem, The Netherlands
Reviewed June 18, 2016 via mobile

Prices listed here are highly overrated for this place. Dont get fooled. Its not close to Cologne: 27 km !!! Its in some ugly village and not worth more than 50-60 euro. Short of parking. We prebooked and asked upon arrival what would be the hours and rate for breakfast. The receptionist had to have our roomnumber to answer that...

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Helpful?
Thank Charles K
Sandra Z, Front Office Manager at BEST WESTERN Hotel Cologne Airport Troisdorf, responded to this review

Dear Charles, Thank you very much for your feedback and your honest und helpful words. It helps us to recognize our weaknesses and improve our performance. We regret that we did not meet all of your expectations and we would like to apologize for the incidents that occurred while you were with us. We hope to see you soon again....

Dej, Romania
Reviewed April 7, 2016

The staff was really pleasant and helpful. The breakfast had a wide variety of food,drinks,yogurts and so on. The rooms are clean,every day the room was cleaned,towels changed every day with fresh ones.

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Helpful?
Thank Daniel P
Sandra Z, Front Office Manager at BEST WESTERN Hotel Cologne Airport Troisdorf, responded to this review

Dear Daniel, thank you very much for this great feedback. We are delighted that you enjoyed your stay with us so and hope you come visit us soon . Best regards Sandra Zörner Deputy Front Office Manager

Claydon, null, United Kingdom
Reviewed March 15, 2016

Stayed for three nights, the food was very poor and a could not careless attitude by the staff, I would not recommend this hotel at any cost. The beds were comfortable, this is the only positive for me.

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Helpful?
Thank Marilyn G
Sandra Z, Leiter Front Office at BEST WESTERN Hotel Cologne Airport Troisdorf, responded to this review

Dear guest, thank you for taking the time to tell us about your impressions about your stay with us. We are very sorry that you were not satisfied with your visit with us and we apologize for the inconvenience. We would appreciate if you still give us a chance to convince you of our service and would be happy if...

Leeds, United Kingdom
Reviewed March 15, 2016

Where to start? stained carpet, see-through curtain, smelly linen and towels, uncomfortable bed, thin walls, restaurant closed for dinner (I was given a menu to phone out for a pizza!), bar closed at 8pm. The only positive was the nice lady who served me a beer and some peanuts in the empty bar area. Lots of road noise from the...

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Helpful?
Thank Jim C
Sandra Z, Leiter Front Office at BEST WESTERN Hotel Cologne Airport Troisdorf, responded to this review

Dear Jim, thank you for your stay and thank you for your review . We really are very sorry that our hotel did not meet your expectations, and there was reason for complaints. We would be pleased to see you yet welcome back with us . Best wishes Your Guest Service Team

Brighton, United Kingdom
Reviewed March 1, 2016

Stayed three nights evening meals not good no fresh veg but there was salad continental breakfast poor bar closed when arrived back one evening our rep had words and the situation improved greatly. The rooms were clean , beds comfey and most of the staff were friendly and helpful.

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Helpful?
Thank lynda m
Sandra Z, Leiter Front Office at BEST WESTERN Hotel Cologne Airport Troisdorf, responded to this review

Dear guest , thank you for your stay and thank you for your review . We really are very sorry that our hotel did not meet your expectations, and there was reason for complaints. We would be pleased to see you yet welcome back with us . Best wishes Your Guest Service Team

Reviewed October 23, 2015 via mobile

Stayed for 2 days. Great public transport To cologne. First morning found a thing in the bathroom. I informed the reception. At night another was moving around in the shower and the next morning on the bathroom Floor. They appreciated me mentioning it but nothing more. Not sure if i Will go here again.

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Helpful?
1Thank Carolinebleeker
Sandra Z, Front Office Manager at BEST WESTERN Hotel Cologne Airport Troisdorf, responded to this review

Dear Guest, thank you for your stay and thank you for your review. We are very sorry that our hotel did not meet your expectations , and there was reason to complaints. We look forward to seeing you yet welcome back with us . Many greetings Your Guest Service Team

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Breakfast included
  • Meeting Rooms
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff

Additional Information about BEST WESTERN Hotel Cologne Airport Troisdorf

Address: Larstrasse 1, 53844 Troisdorf, North Rhine-Westphalia, Germany (Formerly EHM Hotel Cologne Airport Troisdorf)
Location: Germany > North Rhine-Westphalia > Troisdorf
Price Range: $65 - $202 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN Hotel Cologne Airport Troisdorf 4*
Number of rooms: 88
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Also Known As:
Balladins Superior Troisdorf Cologne
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Questions & Answers

Here's what travelers have asked, with answers from BEST WESTERN Hotel Cologne Airport Troisdorf staff and other travelers.
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Questions? Get answers from BEST WESTERN Hotel Cologne Airport Troisdorf staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Rooma at the front face a busy road. Without functioning air-conditioning you have to choose either a noisy night or a sweaty one.”
 of 5 bubbles StephenOldman, Aug 28, 2015 | Read review
“T the rear away from the Motorway and trains.”
 of 5 bubbles Biasbowl, Sep 19, 2014 | Read review
“Dont go there”
 of 5 bubbles Mabozaritchie, Jun 26, 2014 | Read review
“Try to make sure you have a room on the upper floors as the road below is very noisy.”
 of 5 bubbles PeanutDotJU, Oct 4, 2012 | Read review
“Dont stop at the hotel”
 of 5 bubbles John595, Nov 16, 2011 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question