We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Heide Park Abenteuerhotel

Lowest prices for your stay
Check In— / — / —
Check Out— / — / —
Guests1 room, 2 adults, 0 children
Traveler (185)
Room & Suite (42)
Dining (9)

About

#1 of 13 hotels in Soltau
Location
Cleanliness
Service
Value
Travelers' Choice 2019 Winner
Certificate of Excellence
Heide Park Abenteuerhotel is an excellent choice for travelers visiting Soltau, offering a charming environment alongside many helpful amenities designed to enhance your stay. During your stay, take advantage of some of the amenities offered, including a 24 hour front desk, room service, and baggage storage, and you can go online as Heide Park Abenteuerhotel offers guests free wifi. Guests are also welcome to enjoy a pool and breakfast, located on site. For travelers arriving by car, free parking is available. Should time allow, Felto is a popular science museum that is relatively easy to get to. Enjoy your stay in Soltau!
Read more
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Indoor pool
Bar / lounge
Game room
Golf course
Indoor play area for children
Free internet
Wifi
Public wifi
Paid wifi
Internet
Restaurant
Breakfast available
Breakfast buffet
Hiking
Children Activities (Kid / Family Friendly)
Banquet room
Meeting rooms
Baggage storage
Gift shop
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Ironing service
Show more
Room features
Non-smoking rooms
Family rooms
Soundproof rooms
Room service
Safe
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Languages Spoken
English, French, German, Polish

Location

Full view
37Car recommended
Grade: 37 out of 100
43Restaurantswithin 5 miles
8Attractionswithin 5 miles
261Reviews
5Q+A
7Room tips
Traveler rating
  • 99
  • 109
  • 37
  • 11
  • 5
Time of year
Traveler type
Language
  • More languages
Selected filters
  • Filter
  • English
Popular mentions
Originally planned to stay 1 night but ended up extending our stay to 2 nights. Had some correspondence complications earlier during booking but thanks to Ms Pia Bonk, everything was sorted out very nicely. We dined at the hotel’s buffet restaurant on the first night. The food was great! we enjoyed the German authentic food and free flow of house wine. Our boys really enjoyed the indoor pool as it has a slide and very nice water temperature. Spent the next full day at the park and visited the Soltau outlet in the late afternoon. Overall a nice stay and a wonderful drive from Hamburg city.
Read more
Response from HeideParkResort, Leiter Gästebetreuung at Heide Park Abenteuerhotel
Responded Nov 2, 2018
Dear sutanwen, Thank you very much for your nice review. We are glad to hear that you had a nice and adventurous stay at our resort which you have even extended. We are looking forward to welcoming you again as our guests soon. Your Team of the Heide Park Resort
Read more
Booked this hotel for a bargain price (2 for 1 offer), and booked the jungle room. Room was clean, very neatly furnished, shower was good. The room didn't have a minibar nor coffee facilities but we didn't mind it. The hotel has a small indoor playground and a small, yet nice swimming pool. Also, there is a private entrance to the park from the hotel, and you can go back to your room to rest when traveling with very young children. Breakfast was decent (buffet), and dinner wasn't good and very expensive. we have decided to go to town and eat there on the second evening. On the downside, not enough elevators and the one for the main building was very slow. in fact, after dinner, there was a queue for the elevator... children activities are only in German which is useless for us. It did look like the German kids were enjoying it. Other than that the staff was really nice, professional and helpful and sleep quality was good. we didn't hear the other families in our floor once in our room.
Read more
We payed around 300 € for one night, included entrance to the park plus dinner. I feel ripped of. So much money for so little.... There was no AC, no minibar etc in the room, that you normally get in hotels. The rooms were clean though and the staff very friendly. Regarding the ambiance and surroundings; First I want to add.. that I went here with my husband and with no kids. So my tolorance level might not be as high...I inre there would be loads of kidsbut I thought that their parents would have them somewhat diciplined but there where kids SCREAMING and running around everywhere, there was no way to enjoy dinner or breakfast ( which was served in a huuge space that did not help with the noise level..... so IF you are not in to that sort of thing .... stay away! +cool rooms +nice front desk staff, especially Lucaz +convinient with direct entry to the park +clean +good breakfast -no AC -no thick curtains to keep the heat out. -noisy!! -no minibar -expensive!!!
Read more
Response from HeideParkResort, Leiter Gästebetreuung at Heide Park Abenteuerhotel
Responded Sep 6, 2018
Dear Rebecca S, Thank you very much for visiting the Heide Park Resort and for your honest feedback. Our” Abenteuerhotel” is a family hotel. You and your husband visited the Heide Park Resort in the main holiday season which means that there are lots of families with their kids. We would recommend you to visit our Resort in the low season. We have forwarded your note regarding the air conditioning and the room furnishing. We hope you may return someday. Your Heide Park Resort Team
Read more
We stayed 2 nights. The Hotel is really nice, the swimming pool super fun and the room was very comfy. We stayed at the Jungle Room. The only reason I an giving 3* is because we had a very unpleasant time on the first night with the staff at the restaurant. We arrived 40 minutes before closing time so there were only a few staff members. We asked one of girl if we still had time to have dinner and she asked us for our room number and then said "yes, please choose any table". All was going OK but suddenly there comes a lady shouting at us asking about some card, which we had no idea of. She only spoke German so was not able to communicate with us in any other language, so I tried to explain that the other girl had our room number and she said "that's not true" (in bad English), so she called the manager who was able to communicate with us. I explained to him and he took my room number and said "no problem and I am sorry for the trouble". I told him that our evening was ruined anyway and then we left. We decided to avoid the restaurant for the remaining time we spent there and preferred making a quick trip to the town.
Read more
Response from HeideParkResort, Leiter Gästebetreuung at Heide Park Abenteuerhotel
Responded Jun 28, 2018
Dear Eva H, First of all, our sincerest apologies for the experience at dinner, but we also extend our gratitude for your visit and for providing your bittersweet feedback. Your positive and negative comments will aid us to ensure to maintain our service level amongst all staff members. We will most certainly follow up with the dining personal on this matter of communication. Very nice to see you enjoyed the other aspects of the hotel and park experience. We very much would look forward to a future visit and ask that you please contact us directly should you wish to discuss your previous stay with us, or if we can assist with booking needs. Sincerely, Your Heide Park Resort Team
Read more
This hotel is probably fun to go to with kids but not in a hot time. The hotel doesn’t have climate control, nor AC or fans. I couldn’t sleep due to the heat and when I asked for a fan they didn’t have any. Shower is great (huge). Free parking with hotel price is included. Also the conference rooms have no AC. We had 2 full days of conference in a room where it was 33C all day. Unimaginable to be here. At least get AC for those rooms. Food was ok but buffet.
Read more
Response from HeideParkResort, Leiter Gästebetreuung at Heide Park Abenteuerhotel
Responded Jun 28, 2018
Dear R00b, Thank you for having been our guest and for your open words. On the one hand, we are glad to see that you enjoyed the hotel. At the same time we do regret that the unusually high temperatures dampened your stay. Our region tends to enjoy a cooler and somewhat damp climate, where AC is rather uncommon as such extreme temperatures are really the exception. We hope that you may one day be back to visit - and without a heatwave. Please let us know beforehand and we will happily try to assign a well-shaded room and provide the key for opening the large-format windows in each room. Best regards, Your Heide Park Resort Team
Read more
Previous
PRICE RANGE
$275 - $451 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
port royal hotel
FORMERLY KNOWN AS
Hotel Port Royal
LOCATION
GermanyLower SaxonySoltau
NUMBER OF ROOMS
164
Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing