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Mercure Hotel Frankfurt Airport Neu-Isenburg

Traveler (53)
Room & Suite (37)
Dining (15)

About

Location
Cleanliness
Service
Value
The modern 4 star Mercure Hotel Frankfurt Airport Neu Isenburg is close to Frankfurt am Main and only 9 km from the exhibition centre and Frankfurt Airport. Offering 143 well appointed rooms, the hotel benefits from excellent transport connections and direct access to the A3, A5 and A661. Enjoy regional and international cuisine in our Olive Tree restaurant and Mainhatten bar or out on the terrace. The hotel also features five conference rooms and a smoking room.
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Property amenities
Restaurant
Room service
Bar/Lounge
Free High Speed Internet (WiFi)
Pool
Free parking
Babysitting
Banquet Room
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Conference Facilities
Dry Cleaning
Golf course
Laundry Service
Meeting rooms
Multilingual Staff
Paid Internet
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Self-Serve Laundry
Tennis Court
Wheelchair access
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Room features
Air conditioning
Accessible rooms
Family Rooms
Non-smoking rooms
Good to know
HOTEL STYLE
Mid-range
Business
HOTEL CLASS

Location

Full view
43Car recommended
Grade: 43 out of 100
53Restaurantswithin 0.75 miles
14Attractionswithin 0.75 miles
278Reviews
94Photos
6Q+A
16Room tips
Traveler rating
  • 39
  • 151
  • 68
  • 16
  • 4
Time of year
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Popular mentions
Rooms are clean, fresh but relatively small. Bath is clean and all you need. Beds are small and soft, so sleep is difficult for a tall person. Breakfast is fantastic and the staff is generally very friendly. Overall an OK Hotel. I always miss a gym!
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Really well-run hotel, in great shape compared to other Mercures in the area and well located close to the main north-south highway...and very helpful staff. One word of warning, there are only three ground level parking places and whilst there is plenty of underground parking,
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Review collected in partnership with Accorhotels.com
Good location and convenient as close to many cafes and shops. Bed sheet only and felt flat. Pillows like pancake but had them deliver more pillows so was ok. Breakfast was expensive and normal. Would have given a 2 rating if not for the good service. Much cheaper options
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Response from mercure99, General Manager at Mercure Hotel Frankfurt Airport Neu-Isenburg
Responded Feb 13, 2019
Dear ZachLee, Thank you for taking the time to tell us about your experience at the Mercure Hotel Frankfurt Airport Neu Isenburg. First of all I would like to apologize that your stay was not as satisfying as it should have been and that we were not able to meet your expectations to the full content. I regret very much that our pillows and first of all the value for money concerning the price quotation of our breakfast does not convince you to satisfaction! Please be assured that we set great value on the products we offer at our breakfast and that they are premium quality. Furthermore we offer a wide range of products including unlimited coffee specialties. Nevertheless in view of this I will take your feedback concerning the breakfast to optimize our offer. Regarding the pillows in the room - we are also offering feather pillows on request, just contact my colleagues at the reception. Now I would like to ask you to give us another chance. I very much hope that on your next visit our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, Rudolph von Ketteler General Manager
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Beautiful hotel with great interior. The personell was very friendly and helpful. The close proximity to the Neu-Isenburg Zentrum is also a plus. Additionally, you can find a lot of good restaurants in the area.
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Review collected in partnership with Accorhotels.com
Response from mercure99, General Manager at Mercure Hotel Frankfurt Airport Neu-Isenburg
Responded Dec 3, 2018
Thank you so much for the stellar review. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the amazing remarks on the staff. We really hope to be able to welcome you again as our guest. Best regards, Sarah Rinke General Manager
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+1
Firstly, the hotel is okay for a night or two, but if you have a choice you'd be better off elsewhere; think one one of the international chains. Now the curious part. Although somewhat charming, the minibar consisted only of 3 Capri-Sun. It put me in a nostalgic mood and the
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Response from mercure99, General Manager at Mercure Hotel Frankfurt Airport Neu-Isenburg
Responded Nov 26, 2018
I am very pleased that you took the time to review your visit with us. Thank you for your feedback, and also for your critique and suggestions on improvement regarding the mini-bar and the air-condition. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Sarah Rinke General Manager
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Das ist die besagte Gardine.
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Hi No I used a taxi.
0 votes
Does the hotel have self-serve laundry facilities?
Dear Guests, thank you for your request. We don't have in-door self-serve laundry facilities but we have a laundry partner in town. Given at our front desk in the morning before 9 a.m. and you get it back in the evening after 7 p.m. (extra charge). Kind regards, Your team from Mercure Hotel Frankfurt Neu-Isenburg
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Hello, Thank you very much for your interest in the Mercure Hotel Frankfurt Airport Neu-Isenburg. The public transportations are as follows: From Hotel to Frankfurt "Hauptwache" (Frankfurt city center): Bus stop “Isenburgzentrum Süd” (50 m). Bus “OF-95” or “651” to Neu-Isenburg railway station (8 min). Take the S-Bahn (suburban railway) line 3 (direction “Bad Soden“) or the line 4 (direction “Kronberg”). Exit at “Hauptwache”. (15 min). ca. € 4,50. From Hotel to Frankfurt "Römer" (Frankfurt old town): Bus stop “Isenburgzentrum Süd” (50 m). Bus “OF-95” or “651” to Neu-Isenburg railway station (8 min). Take the S-Bahn (suburban railway) line 3 (direction “Bad Soden“) or the line 4 (direction “Kronberg”). Exit at “Konstablerwache”. (15 min). Take the U-Bahn (subway) line U4 direction “Bockenheimer Warte”. Exit at “Römer”. (1 min) ca. € 4,50 Kind regards Susana Krauss Reservation Manager
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12
"Rooms to the back of the building are more quiet!"
"Best to find another hotel."
"away from the road"
"high floor can have less car noise"
"make your advance reservation, because this place has very limited options for travelers. Prefer a room on the front side"
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PRICE RANGE
$73 - $143 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mercure neu isenburg
LOCATION
GermanyHesseNeu-Isenburg
NUMBER OF ROOMS
143
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