. I went there during a Europe family road trip in the year 2013. I always remember it. This hotel gave me the most interesting, romantic, and beautiful memory. I wish I can go there again when I retire. I took a lot of family pictures inside and outside of that hotel. I like the castle setting and every design in that hotel.
There are no words to truly describe how unique and beautiful this place is! The garden is like a magical fairy tale with little surprises around every corner!! Its breathtaking! The room was perfect and the furniture truly made us feel like we were staying in a castle! This BY FAR is my favorite place I have EVER stayed! Well worth the money!
No point just doing a write up - just adding to the hundreds who have given maximum score Fantastic in every respect This was in the middle of Covid and the place was immaculate and the service outstanding
They said we would be refunded back in May because they were closed due to Covid, then they refused. I opened a dispute with my credit card, then they lied and said I had cancelled the reservation! They just out and out lied! What kind of heartless, greedy people take advantage of others during a global pandemic! We were 8 travelers, most retired on fixed incomes, and now the Burghotel has over $1,000 of our money and we have nothing. They should be ashamed of themselves, but then, you actually need a conscious to feel shame, and they obviously have none. Unless you like greedy, heartless, liars, consider staying somewhere else
We have not yet traveled but the customer service that they have given is beyond Suburb! They have worked months with me to make this a trip of a lifetime; and they did it with a smile! I cannot explain the amount of times that I have changed my reservations and changed it with pleasure and without a heavy sigh. As mentioned I have not yet traveled but if this is any indicator of the service we will be receiving then it will be worth every penny spent.
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