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NH Frankfurt Airport West

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NH Frankfurt Airport West
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349 Reviews from our TripAdvisor Community

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Showing 113: English reviews
Houston, Texas
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Restaurant open til 10:30 - great to get something to eat arriving late. Had wonderful potato soup and hubby had sausage. Be sure to take Shuttle 2 as there are 2 of these hotels. It was there quickly. We took 1st shuttle at 7:00 a.m. to return to airport. The room was up to date and comfortable. Wi-fi worked great.... More 

Helpful?
Thank Ronda3503
Sven F, Manager at NH Frankfurt Airport West, responded to this review

Dear Ronda3503, Thank you very much for taking the time to share your experineces with us after your stay at our NH Frankfurt Airport West. I really appreciate the excellent comments, that I have shared with our staff. They are the principal of our values, a service characterized by professionalism and continuous effort to satisfy all our customers. Hoping to... More 

Ottawa, Canada
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Located not in the terminal but some five minutes with the hotel shuttle in an otherwise non-destinct suburb. The shuttle is at a nominal fee, not really free as sometimes advertised, i.e. they only charge for the return to the airport (5 euros). If you only use the service from the airport it is indeed free. There is also some... More 

Helpful?
Thank lhuitre1
Sven F, Manager at NH Frankfurt Airport West, responded to this review

Dear lhuitre1, thank you very much for taking the time to share your experineces with us after your stay in our NH Frankfurt Airport West. I really appreciate the excellent comments, that I have shared with our staff. They are the principal of our values, a service characterized by professionalism and continuous effort to satisfy all our customers. The matter... More 

North Ridgeville, Ohio
Level Contributor
76 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

I was staying here as part of a tour group. NH is a brand not well-known in America, so I was curious to see how they were. Unfortunately, this was only an overnight stay, so I couldn't fully understand how NH was, as a brand. This location is all right, but it could be better. The bed was a bit... More 

Helpful?
Thank arjuny1210
Sven F, Manager at NH Frankfurt Airport West, responded to this review

Dear arjuny1210, would like to personally thank you, for the trust given to our hotel, NH Frankfurt Airport West, by choosing us for your stay. With regards to your comments, we have read them carefully and would like to inform you that all the feedback given is the most reliable method of monitoring the service we offer and to improve... More 

Tampa, Florida
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

NH Hotels West, one of the worst business hotels I ever stayed, I give them 1 star and just for one and only one reason, the wi-fi, its so pathetic that even a third world 3 star hotel will give you better free wifi then the PAID wifi at this hotel. I hope they realize that business travelers are in... More 

Helpful?
Thank rajeshshin
Sven F, Manager at NH Frankfurt Airport West, responded to this review

Dear rajeshshin, We would like to take this opportunity to thank you for choosing us for your stay at NH Frankfurt Airport West as well as for taking the time to send us your comments. I would like to apologize for not covering your expectations regarding the internet and any inconvenience this situation may have caused you. Actually we are... More 

Travelers are raving about these Raunheim hotels

ROSSB1
Level Contributor
57 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

I booked a room for 1 adult and 2 child directly on the NH website, so they new the ages of my children. At check in I told the guy that I had twin 4 year olds and he told me that he did not have this information. Which is odd as you put this information on the booking request.... More 

Helpful?
Thank ROSSB1
Sven F, Manager at NH Frankfurt Airport West, responded to this review

Dear ROSSB1, Thank you very much for taking the time to share your experiences with us after your stay. Your comments we take them really seriously and we use them to improve our service and to retrain our members of staff to avoid any impressions like yours in future. It is never our intention to bear any negative feelings towards... More 

Hwaseong, South Korea
1 review
1 of 5 stars Reviewed 3 weeks ago

I never forget her face who was a sort of name of Mell**** at front desk and she recalled Nazis' atrocious at the K2-concentration camp in Dachau. I stayed at this hotel 2nights and 3days. I asked her public transportations from near around the hotel to downtown but her answeres were only two words, "No and only our suttle bus... More 

Review collected in partnership with NH Hotels

Helpful?
Thank 99kyungy
Sven F, Manager at NH Frankfurt Airport West, responded to this review

Dear 99kyungy, We would like to take this opportunity to thank you for choosing us for your stay at NH Frankfurt Airport West as well as for taking the time to send us your comments. I would like to apologize for not covering your expectations regarding the friendliness and there is no excuse as this is not at all our... More 

Dubai, United Arab Emirates
1 review
2 of 5 stars Reviewed 5 weeks ago

The size of the connected rooms were too small The service was poor The cleanliness was poor The breakfast buffet was not bad but there was no variety No staff to help with the luggege when check in or check out it is self service so it is difficult for a family with many bags

Review collected in partnership with NH Hotels

Helpful?
Thank Ali H
Sven F, Manager at NH Frankfurt Airport West, responded to this review

Dear Ali H, Thank you very much for taking the time to share your experiences with us after your stay in our hotel. It schould be very helpful if you had told us what exactly was poor by the service and cleanliness to find what we have to improve in future. Also it would be interesting for us to know... More 

Auckland, New Zealand
1 review
4 of 5 stars Reviewed August 17, 2016

All was very ok (room size / features / cleaneness, breakfast, overall friendliness), accept the internet connection was hardly available, so I changed hotels as I do need daily contact to the office.

Review collected in partnership with NH Hotels

Helpful?
Thank wolfgangd999
Sven F, Manager at NH Frankfurt Airport West, responded to this review

Dear wolfgangd999, First, let me show you my sincere gratitude for taking the time in sending us your review through Tripadvisor and for the trust you have placed in our hotel, by choosing it for your stay at our NH Frankfurt Airport West. I really appreciate the excellent comments, that I have shared with our staff and we look forward... More 

Ellesmere Port, United Kingdom
1 review
5 of 5 stars Reviewed August 14, 2016

Hotel was very good, staff were very friendly, food and drinks service was excellent, Gym and swimking pool was excellent , considerring the location to the airport there was very little noise, a great position for the train station, overall a good stay for the busines trip. Very impressed for my first stay.

Review collected in partnership with NH Hotels

Helpful?
Thank C452JHdavidw
Sven F, Manager at NH Frankfurt Airport West, responded to this review

Dear C452JHdavidw, First, let me show you my sincere gratitude for taking the time in sending us your review through Tripadvisor and for the trust you have placed in our hotel, by choosing it for your stay at our NH Frankfurt Airport West. I really appreciate the excellent comments, that I have shared with our staff. They are the principal... More 

Burghausen, Germany
Level Contributor
121 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed August 11, 2016 via mobile

I have to say that breakfast was very good. Room clean and beds ok. Quiet enough. Wifi sucked either because the place was full or simply connection ain't good enough. Airport Transfer is not free (5 Euros per person). Just take the S-Bahn. 10 minutes walking distance and only 2 stations away (in 25 minutes you'll be in the airport).... More 

Helpful?
Thank CARLO C
Sven F, Manager at NH Frankfurt Airport West, responded to this review

Dear CARLO C, thank you for very much for taking the time to give us your feedback over trip advisor. We are happy that you have enjoyed your stay in our hotel and has been satisfied with our services and facilities. A big sorry for the insufficient internet connection which we are going to improve in near future. Thank your... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Conference Facilities
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
The NH Frankfurt Airport West is ideally located close to the Frankfurt International Airport. Our airport shuttle guarantees our guests easy arrival and departure, with just a 15-minute ride to the hotel. ... more   less 

Additional Information about NH Frankfurt Airport West

Address: Kelsterbacher Str. 19-21, 65479 Raunheim, Hesse, Germany (Formerly NH Frankfurt Rhein Main)
Location: Germany > Hesse > Raunheim
Price Range: $58 - $134 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — NH Frankfurt Airport West 4*
Number of rooms: 306
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, NHHotels, Travelocity, Priceline, HotelTravel.com, Expedia, Odigeo, Agoda and Hotwire so you can book your NH Frankfurt Airport West reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Nh Frankfurt Rhein - Main Hotel Raunheim
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