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Mercure Hotel Frankfurt Airport

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Am Weiher 20, 65451 Kelsterbach, Hesse Germany
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Traveler (389)
Room & Suite (109)
Dining (33)

About

#5 of 10 hotels in Kelsterbach
Location
Cleanliness
Service
Value
GreenLeaders Bronze level
The 4 star Mercure Hotel Frankfurt Airport offers 150 airconditioned rooms, an indoor pool with sauna and a private car park. Our New York restaurant is open from 12 noon to 2.30 p.m. and from 6 to 11 p.m. every day. The Zeppelin Lounge bar is open from 5 a.m. to midnight. The 7 air-conditioned conference rooms, partially passable by car, are recommended for business and private events with up to 180 participants. Our airport transfer service runs to Terminal 1, 3 km away. The hotel is 15 km from the city centre and 20 min drive from the exhibition centre. Children are welcome.
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Full view
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Parking
Wifi
Pool / beach towels
Indoor pool
Heated pool
Sauna
Restaurant
Breakfast buffet
Breakfast in the room
Wine / champagne
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Salon
Baggage storage
Newspaper
Shops
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Flatscreen TV
Hair dryer
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Languages Spoken
English, German

Location

Full view
39Car recommended
Grade: 39 out of 100
17Restaurantswithin 0.75 miles
0Attractionswithin 0.75 miles
1,406Reviews13Q+A46Room tips
Traveler rating
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Popular mentions
moumoune95 wrote a review Jun 2020
paris4 contributions15 helpful votes
The hotel's website mentions a free shuttle from Frankfurt airport to the hotel and a €3 charge for the way back. This was a determining criteria for hotel selection during my transit in Frankfurt. On arrival at the airport I call the hotel to know what time is the next shuttle and I find out that there is no shuttle service during the Covid crisis but that fortunately the driver is on his way to the airport to drop a customer so he can pick me up. Hum okay, it all ends well. Check in was great, the clerk was polite and professional with amazing customer skills. Unfortunately he also mentions that the shuttle to the airport is €13 at the moment but that if there are several persons on the shuttle we will split the cost. Hum okay why not. Upon check out, not only the clerk (different one from check in) charges me €13 for the shuttle from the airport to the hotel but also charges me €13 from the hotel to the airport even though there are two other customers on the ride. I go back to the reception and ask the clerk why the fare is not cheaper as the other clerk had said earlier and he got really upset and dismissive, just saying 'It is Covid what do you expect'? Well I expect that the hotel is not lying to its customers to attract them there and that the hotel is not capitalizing on a pandemic ! The only other thing the clerk said is 'I can cancel the shuttle and call you a taxi if you prefer; As if anybody would do this (time wasted and maybe money on top) and I was stupid. If I had known I was going to be charged €26 just on shuttle I would have used that money to book a hotel closer to the airport at a walkable distance. This is what I call racket. Forcing people into forking unexpected and unpublished charges. Shameful !
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Date of stay: June 2020
Cleanliness
Service
Trip type: Traveled on business
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Betty R wrote a review Jun 2020
1 contribution
I was referred to the Mercure Hotel Frankfurt Airport because the IBIS hotel closed and canceled my reservation. I flew to the US the following morning. I took a taxi from Frankfurt Airport/train station to the Mercure. The driver was aggressive, drove like a maniac, made anti US comments threatened to take my luggage becauseI didn't have exact change to pay the fare. I wanted to get change from the reception and he became more aggressive. He angrily made change. I took a picture of his license plate. I will defend myself against these criminals. When I checked in, I asked the desk clerk to call the local polizei and he was reluctant and snarky until I made it clear that the driver was dangerous and could cause an accident and kill someone. Both had foreign backgrounds. I had to request a room where the air conditioning worked. Other than the incident with the driver, the desk clerk was ok and had a meaningful conversation about challenges during COVID 19 restrictions and its impact on the economy. I was one of three guests at the hotel. Breakfast and dinner at the hotel was satisfactory with good service. I was charged 13 Euro to take the shuttle bus to the airport. For some reason, the driver gave me an earful about my attitude so I refused to tip him and had nothing to say to him. Under normal conditions, this hotel is probably ok. However, at this time due to world protests over the police and racism, I don't recommend that Americans stay there for safety reasons. nor should they use taxis at Frankfurt Airport. I will gladly return to the friendly, welcoming IBIS hotel next door when it opens again for guests. Until then, I will book a room at one of the hotels at the airport though much more expensive but safer.
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Date of stay: June 2020
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Room Tip: Rooms were quiet and clean.
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bubbleDC wrote a review Feb 2020
Washington DC, District of Columbia772 contributions103 helpful votes
I stayed one night and everything was good. One of the lowest priced hotel and about 10 min bus ride. The front desk was friendly and efficient. The room was small but clean. I slept well. There is a water boiler and instant coffee in the room. Only 3 euro for the round trip (free to the hotel, 3 euro to the airport). Quite lively at the bar and the restaurant as many people were hanging out.
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Date of stay: February 2020
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Response from Volker S, Manager at Mercure Hotel Frankfurt Airport
Responded Feb 25, 2020
Dear "bubbleDC", many thanks for posting a lovely review of your recent and pleasant stay at our hotel. We are delighted about your praising words confirming your positive impressions and we can't wait to welcome you back again someday. Sincerely, Volker S. - Hotel Manager
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tonygosullivan wrote a review Feb 2020
Greystones, Ireland45 contributions9 helpful votes
I stayed here for one night, as had a business meeting in the airport area. Very handy location and the staff were all very helpful. Check-In was fast and no issues, bar was lively in the evening as there football on. The room was quiet basic but nice, coffee machine was good and the mini bar was free of charge which was a nice bonus.
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Date of stay: February 2020
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Trip type: Traveled on business
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Response from Volker S, Manager at Mercure Hotel Frankfurt Airport
Responded Feb 25, 2020
Dear "tonygosullivan", thank you very much for choosing our hotel for your trip and taking the time for a review. We hope to welcome you back very soon. Kind regards, Volker S. – Hotel Manager
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chevalierfranck wrote a review Feb 2020
Strasbourg, France1 contribution
Not impressed, lower quality than others Mercure hotels. Paint peeling off thé wall, bathroom used just before our arrival. Voucher for drink appreciated as always but limited really limited, beds configuration was wrong and lot of mistakes on our booking details.
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Review collected in partnership with Accorhotels.com
Date of stay: February 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
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Response from Volker S, Manager at Mercure Hotel Frankfurt Airport
Responded Feb 25, 2020
Dear "chevalierfranck", thanks for taking the time to review. I apologize that we could not realize your expectations. We are aware that due to age, the hotel is not comparable to the newly built competitors. Unfortunately, the age of some areas appears to be "dirty". A planning regarding this is ongoing. Hope to welcome you again and to get a second chance in the future with additional the right room configuration. Sincerely, Volker S. - Hotel Manager
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PRICE RANGE
$64 - $109 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mercure frankfurt airport, mercure hotel kelsterbach, mercure hotel frankfurt airport
FORMERLY KNOWN AS
Novotel
LOCATION
GermanyHesseKelsterbach
NUMBER OF ROOMS
150
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Frequently Asked Questions about Mercure Hotel Frankfurt Airport
What are some of the property amenities at Mercure Hotel Frankfurt Airport?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at Mercure Hotel Frankfurt Airport?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Mercure Hotel Frankfurt Airport?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Mercure Hotel Frankfurt Airport?
Conveniently located restaurants include Zum Treffpunkt, Taverna Italiana, and Taverna - Der Grieche.
Are there opportunities to exercise at Mercure Hotel Frankfurt Airport?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Mercure Hotel Frankfurt Airport have an airport shuttle?
Yes, Mercure Hotel Frankfurt Airport offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Mercure Hotel Frankfurt Airport located near the city center?
Yes, it is 0.7 miles away from the center of Kelsterbach.
Are any cleaning services offered at Mercure Hotel Frankfurt Airport?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Mercure Hotel Frankfurt Airport?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Mercure Hotel Frankfurt Airport offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Mercure Hotel Frankfurt Airport?
The staff speaks multiple languages, including English and German.