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Mercure Duesseldorf Neuss

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Mercure Duesseldorf Neuss
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411 Reviews from our TripAdvisor Community

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Showing 94: English reviews
Oedelem
Level Contributor
36 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

A clean hotel with exception for the carpeting. The carpeting in the room was awful. Lots of large spots. Never took the effort to clean them. In the restaurant the same thing ! We had a VIP-arrangement ? Didn't see anything special withe the exception of a larger room. Breakfast is sufficient but nothing special.

Review collected in partnership with this hotel

Helpful?
Thank Alain L
Mercure_TeamNeuss, Front Office Manager at Mercure Duesseldorf Neuss, responded to this review

Dear Alain L, Thank you for your review. After finishing our renovation we will clean the carpets in our hotel. We are sorry for the spots. You got one of our big size rooms regarding the VIP-arrangement including coffee and tea facilitiys instead of one of our standard rooms. We hope to see you again as a guest in our... More 

Frameries
1 review
4 of 5 stars Reviewed 4 weeks ago

For the second time my wife and I spent a weekend at Mercure Duesseldorf Neuss. We really enjoy this hotel, which is very clean and modern (although no air conditioning is available unfortunately, even with a surcharge). It is situated in very quiet surroundings and the large car park is free. The staff is very friendly and helpful. Breakfast is... More 

Review collected in partnership with this hotel

Helpful?
Thank jeanpauld730
Mercure_TeamNeuss, Front Office Manager at Mercure Duesseldorf Neuss, responded to this review

Dear jeanpauld730, Thank you for your feedback, we are pleased you enjoyed your stay. With great pleasure we will share your motivating feedback with our team. We hope to see you again a third time in our hotel! Your Mercure Düsseldorf Neuss Team More 

Level Contributor
59 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

This hotel is okay . It is decent value. This is a old hotel with facelift. Under it all still feels like old hotel. It is just okay with a decent attached restaurant. Seems a little dark when approaching hotel from outside. As you get inside it doesn't seem so dark . I would stay again for value and convenience... More 

Helpful?
Thank Carey C
Mercure_TeamNeuss, Front Office Manager at Mercure Duesseldorf Neuss, responded to this review

Dear Carey C, Thank you for your comments regarding you stay with us. We hope to see you again as a guest of our hotel,soon. Your Mercure Düsseldorf Neuss Team More 

Grypskerke
1 review
4 of 5 stars Reviewed August 16, 2016

Quiet location but far from Dusseldorf citycentre. Without green sticker not possible to drive to this centre by own car. Hotel elevator (to the rooms and restaurant) only to be reached by short staircase. Children enjoyed the hotel-pool and the ski-hall in Neuss and wanted to stay for more days or come back in short time.

Review collected in partnership with this hotel

Helpful?
Thank 233willemm
Mercure_TeamNeuss, Front Office Manager at Mercure Duesseldorf Neuss, responded to this review

Dear 233willemm, we appreciate your friendly comment and are happy that you had a pleasant stay with us.It will be an honor to be at your service next time again. Pleasereturn,soon. Your Mercure Düsseldorf Neuss Team More 

Waldshut-Tiengen, Germany
Level Contributor
8 reviews
7 hotel reviews
3 of 5 stars Reviewed August 9, 2016

Very good bed, and large television set with optimal room size. Enough space for 2 people plus storage space. Generous free parking space. 2 minutes from Autobahn without any noise problems! Problems: Lingering cigarette stench in corridors, hotel room are though free from those smells. You will have to carry luggage up one flight of stairs, which is no good... More 

Helpful?
Thank arnonetter
Mercure_TeamNeuss, Front Office Manager at Mercure Duesseldorf Neuss, responded to this review

Dear arnonetter, many thanks for your feedback in relation to your recent stay with us. It is disappointing to read how you perceived your experience with us. Rest assured we will share your observations with the relevant department heads,as it is only through actingon feedback such as yours that the appropriate improvements can be made. We hope to see you... More 

France
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed August 8, 2016

Refurbished room, excellent bathroom. Coffee maker but no fridge. New but relatively hard mattress. Breakfast is superb, with full english as well as large variety of other items. Dog allowed, also in breakfast room, a plus for us.

Review collected in partnership with this hotel

Helpful?
Thank ons68
Mercure_TeamNeuss, Front Office Manager at Mercure Duesseldorf Neuss, responded to this review

Dear ons68, Thank you for your nice comment following your recent stay with us. We are delighted to hear that you had a great stay with us. We look forward to welcoming you back on your next visit. Your Mercure Düsseldorf Neuss Team More 

Breda
1 review
1 of 5 stars Reviewed August 5, 2016

Terrible breakfast bread was at least one day old. Beds were too hard and pillows were too small we hardley could sleep. Communication was poor room not available on time. This was a terrible experience not to be recommended

Review collected in partnership with this hotel

Helpful?
Thank 933fs
Mercure_TeamNeuss, Front Office Manager at Mercure Duesseldorf Neuss, responded to this review

Dear guest, Thank you for your review of your stay in our hotel. We regret that we werre not able to meet your expectations regarding our rooms and our breakfast. We would like to thank you for staying with us and we hope to have another chance of hosting you again should your travels bring you back to Neuss. Your... More 

Travelers are raving about these Neuss hotels

Hoogerheide
1 review
1 of 5 stars Reviewed July 18, 2016

The bed was terrible its killing your back. Also the pillows are flat. Then we also have neighbours who thinking that the hotel is a bordeel. Screeming and the bed was verry noising. We have sleep maybe 2 hours. The only what we get frome the hotel whas i"m sorry i think that oure mony back is more than fair

Review collected in partnership with this hotel

Helpful?
Thank 555anton
Mercure_TeamNeuss, Front Office Manager at Mercure Duesseldorf Neuss, responded to this review

Dear 555anton, Thank you for the review of your stay in our house. We regret that we were not able to meet your expectations regarding our beds. But we have good news for you: Since 21th of july we have in all rooms new and bigger beds including new mattrasses. We hope to welcome you again as a guest in... More 

Villeneuve D Ascq
1 review
1 of 5 stars Reviewed July 15, 2016

Although I haven't been asked about it, I got a smoking room. As I am a non smoker and it was impossible to stay more than one second in this stinking room, I went back to the reception where I have been abruptly told I should have said my non-smoking preference during the reservation. After I had to present my... More 

Review collected in partnership with this hotel

Helpful?
Thank jeanfrancoisep
Mercure_TeamNeuss, Front Office Manager at Mercure Duesseldorf Neuss, responded to this review

Dear jeanfrancoissep, Thank you very much for your time and the effort to report your impression on your recent stay in our hotel. We're extremely sorry that you have been first posted on a smoking room. Regarding our booking situation on that day, we first had no other option. But since 1 week we are a Non smoking hotel. This... More 

Almere
1 review
4 of 5 stars Reviewed July 5, 2016

Decided on a weekend in Germany with my wife and daughter. Got a great deal on 2 nights in the hotel. Very nice staff, nice room, the bed was a bit too soft but all in all an ok room. Good breakfast. Nothing to do in the neighboorhood, but in 15 minutes you are in the center or the Neuss... More 

Review collected in partnership with this hotel

Helpful?
Thank 520pr
Mercure_TeamNeuss, Front Office Manager at Mercure Duesseldorf Neuss, responded to this review

Dear 520pr, Thank you for your review. With large joy we noticed that your stay was to your satisfaction. We hope to see you again,soon. Your Mercure Düsseldorf Neuss Team More 

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Amenities

Highlights
  • Restaurant
  • Pool
  • Free Parking
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Conference Facilities
  • Banquet Room
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Neuss, the green city, is conveniently located close to highway A57 and only 30 minfrom fairs, airports, Düsseldorf, Cologne and Europes biggest indoor-skitrack. 4-star hotel with 115 rooms, meeting rooms, restaurant, bar, terrace, and outdoor swimming pool. ... more   less 

Additional Information about Mercure Duesseldorf Neuss

Address: Am Derikumer Hof 1, 41469 Neuss, North Rhine-Westphalia, Germany (Formerly Novotel)
Location: Germany > North Rhine-Westphalia > Neuss
Price Range: $57 - $358 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Duesseldorf Neuss 4*
Number of rooms: 115
Reservation Options:
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Also Known As:
Accor Duesseldorf Neuss
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