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Mercure Duesseldorf Neuss

Am Derikumer Hof 1, 41469 Neuss, North Rhine-Westphalia, Germany (Formerly Novotel)
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371 Reviews from our TripAdvisor Community

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Showing 86: English reviews
Almere
1 review
4 of 5 stars Reviewed 2 weeks ago

Decided on a weekend in Germany with my wife and daughter. Got a great deal on 2 nights in the hotel. Very nice staff, nice room, the bed was a bit too soft but all in all an ok room. Good breakfast. Nothing to do in the neighboorhood, but in 15 minutes you are in the center or the Neuss... More 

Review collected in partnership with this hotel

Helpful?
Thank 520pr
Mercure_TeamNeuss, Front Office Manager at Mercure Duesseldorf Neuss, responded to this review

Dear 520pr, Thank you for your review. With large joy we noticed that your stay was to your satisfaction. We hope to see you again,soon. Your Mercure Düsseldorf Neuss Team More 

Norwich, United Kingdom
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 9, 2016 via mobile

The location is not central - hence the lower price - there is an s bahn station nearby but no tram (u bahn). The room was comfortable and the bathroom was fine. Outside the bar/restaurant there is a quiet and attractive terrace which makes a good spot for outdoor eating and drinking. There was also an outdoor pool. It's all... More 

Helpful?
Thank Paul H
Mercure_TeamNeuss, Front Office Manager at Mercure Duesseldorf Neuss, responded to this review

Dear Paul H, Thank your for your review. With large joy we noticed that your stay was to your satisfaction. We hope to see you again,soon. Your Mercure Düsseldorf Neuss Team More 

Logan Central
1 review
2 of 5 stars Reviewed June 8, 2016

344 euro for one night we are staying in Frankfurt for 4 nights for that price take look at your self ( Drupa?) meals great staff helpful. Rooms had nothing. Taxi 50 euro to Dusseldorf. Charge a fair price and the hotel is ok.

Review collected in partnership with this hotel

Helpful?
Thank bobkV4491XR
Mercure_TeamNeuss, Front Office Manager at Mercure Duesseldorf Neuss, responded to this review

Dear guest, thank you for your feedback. Please check the rates and visit us again when we have no big fair in Düsseldorf! Your team of Mercure Hotel Düsseldorf Neuss More 

Travelers are raving about these Neuss hotels

Warrington
1 review
3 of 5 stars Reviewed June 5, 2016

This hotel really needs a face lift. Dated decor and smells old. This week it was also very hot and humid outside and the lack of air conditioning made it very unpleasant in the night. Pillows and mattresses were too soft and after a few nights several of our party were suffering from back ache. On the plus side the... More 

Review collected in partnership with this hotel

Helpful?
Thank michellesQ455YP
Mercure_TeamNeuss, Front Office Manager at Mercure Duesseldorf Neuss, responded to this review

Dear Michelles, thank you for youre feedback. We are sorry, that your stay was not to your satisfaction! In may we finished the renovation of all our bathrooms and we will get new beds, too. Your team of Mercure Hotel Düsseldorf Neuss More 

Banyoles
1 review
4 of 5 stars Reviewed June 3, 2016

Far from the center, but perfect to disconnect before a long business day. Good breakfast. The restaurant excellent for dinner, only we have to wait some time before the food arrives. The room very comfortable and everything clean. Good laundry service in the same day.

Review collected in partnership with this hotel

Helpful?
Thank 705carless
Mercure_TeamNeuss, Front Office Manager at Mercure Duesseldorf Neuss, responded to this review

Dear guest, thank you for your review. We are looking forward to welcome you again! Your team of Mercure Hotel Düsseldorf Neuss More 

Rhineland-Palatinate, Germany
Level Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed May 29, 2016

We reserved a standard room with a double bed, sofa bed and a bathtub. When we checked in we were told we had been upgraded. Our room contained no sofa and no tub. The housekeeping staff were friendly and the room looked clean. However, even though we were in a non-smoking room there was a strong smell of cigarettes in... More 

Helpful?
Thank Kristina D
Mercure_TeamNeuss, Front Office Manager at Mercure Duesseldorf Neuss, responded to this review

Dear Kristina D., Thank youfor your review. We are very disappointed to read how you perceived your experience with us. However we certainly appreciate the constructive points you made. We will share your observations with the relevant department heads,as it is only through acting on feedback such as yours that the appropriate improvements can be made. We hope that we... More 

Capelle
1 review
3 of 5 stars Reviewed May 10, 2016

there was promised us a upgrade room.. The rooms where not available so we could get a smoke room or a normal room.. we took the normal room because of the smell. As a compensation we had 2 cocktails but the bar was closed.. Also there had to be a pool that will be open from may it was may... More 

Review collected in partnership with this hotel

Helpful?
Thank Shelley d
Mercure_TeamNeuss, Front Office Manager at Mercure Duesseldorf Neuss, responded to this review

Dear Shelley d, Thank you for taking the time to review your recent experience at our hotel. We regret that we were not able to meet your expectations regarding your room. We would like to thank you for staying with us and we hope to have another chance of hosting you again should your travel bring you back to Neuss.... More 

Antwerpen
Level Contributor
4 reviews
1 of 5 stars Reviewed May 9, 2016

We stayed from 5th until 7th of may. Constructionworkers in the hotel woke us up at 07:00am! The loudest constructionwork started at 09:30am. Our window was completetly taped in, so no view. Pool was closed even tho it said on the website it was open. Very disappointing considering the amazing weather we had. The bar was closed so we had... More 

Review collected in partnership with this hotel

Helpful?
Thank 913anneliesr
Mercure_TeamNeuss, Front Office Manager at Mercure Duesseldorf Neuss, responded to this review

Dear 913anneliesr, Thank you for your review. We noticed that your stay was not to your satisfaction. Due to our renovation there was unfortunately a delay with the opening of the pool. We are very sorry about that. We hope to see you again when our renovation is finished. Your Mercure Düsseldorf Neuss Team More 

Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed April 24, 2016 via mobile

First impression from the outside: a bit old fashioned? But when we entered our room... very beautiful, modern, clean (except the pillow at the couch), very clean and beautiful bathroom, large room. Very pleased with this room! The breakfast is very delicious and there was plenty to choose from. The staff is very friendly! Make sure you eat at least... More 

Helpful?
Thank Tomislav G
Mercure_TeamNeuss, Front Office Manager at Mercure Duesseldorf Neuss, responded to this review

Dear Tomislav, thank you so much for your review! We are happy, that you enjooyed your stay in our hotel and we are looking forward to welcome you again soon! Your team of Mercure Hotel Düsseldorf Neuss More 

Madrid
Level Contributor
54 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed April 20, 2016 via mobile

I'm not satisfied with the hotel. They booked me in a smoking room without warning me. Thereis not bath but shower. Restaurant closes too early. The only possitive comment is regarding the friendly staff

Helpful?
Thank tiomattelviajero
Mercure_TeamNeuss, Front Office Manager at Mercure Duesseldorf Neuss, responded to this review

Dear guest, thank you for your review. We are sorry, that your stay was not to your satisfaction! Our restaurant is every day open until 11pm and our bar until 1am. We have Business rooms with shower and our Standard rooms have bath. If you like a non smoking room with bath, please note this in your reservation. Your team... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Pool
  • Free Parking
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Dry Cleaning
  • Conference Facilities
  • Meeting Rooms
  • Banquet Room
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Neuss, the green city, is conveniently located close to highway A57 and only 30 minfrom fairs, airports, Düsseldorf, Cologne and Europes biggest indoor-skitrack. 4-star hotel with 115 rooms, meeting rooms, restaurant, bar, terrace, and outdoor swimming pool. ... more   less 

Additional Information about Mercure Duesseldorf Neuss

Address: Am Derikumer Hof 1, 41469 Neuss, North Rhine-Westphalia, Germany (Formerly Novotel)
Location: Germany > North Rhine-Westphalia > Neuss
Price Range: $51 - $111 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Duesseldorf Neuss 4*
Number of rooms: 115
Reservation Options:
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Also Known As:
Accor Duesseldorf Neuss
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