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Mercure Duesseldorf Neuss

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Mercure Duesseldorf Neuss
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509 Reviews from our TripAdvisor Community

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Showing 130: English reviews
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London Sw
Reviewed yesterday NEW

Nice average hotel. Not sure if I will stay there again . Food is expensive if you want to eat at the hotel. Staff where Alright. Maybe it's because it's abit out of town. But there is a big supermarket near by.

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Helpful?
Thank ablien2017
Co Durham
Reviewed 1 week ago

I was charged 280 euros for the privilege of a freezing nights sleep. By design the poor performing radiators are hidden behind thick curtains. Gym apparatus is broke or does not function. Staff are friendly and nice.

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Thank Z2683ZGphilipg
Sandnes, Norway
Reviewed 3 weeks ago

Arrived late at night and we were welcomed by a friendly staff. Finding the hotel even with an English sat-nav was easy, even tough the last hundred meters to the hotel were on a tiny side road at which end I would not have expected such a good hotel; hence a nice surprise. Even though the building appears to be...

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Helpful?
Thank XO_621
Mercure_TeamNeuss, Front Office Manager at Mercure Duesseldorf Neuss, responded to this review

Dear XO_621, Thank you for your review. It is a pleasure for us Thatcher everything was to yout satisfaction. We hope to see you again, soon! Your Mercure Düsseldorf Neuss Team

Bocholt
Reviewed February 10, 2017

Good reception in this hotel. worth a second time. The food was good enough. I would recommend the hotel to friends and family and business associates. Thanks for the warm welcome! improvement: parking with mud behind the hotel

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Thank 549andyv
Mercure_TeamNeuss, Front Office Manager at Mercure Duesseldorf Neuss, responded to this review

Dear 549andyv, Thank you for your review. We are very happy that you enjoyed your stay a second time in our hotel. We hope to see you a third time! Your Mercure Düsseldorf Neuss Team

Rhenen
Reviewed February 4, 2017

This Hotel offers everything you can expect in a business hotel. Nice, clean room in a well maintained older building. The address "Am Derikumer Hof 1" should not be entered in your navigation system. It will make you drive around in circles. If you use the address "Am Goldberg 1" you will get to the entrance. Parking is limited due...

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Helpful?
Thank jann587
Mercure_TeamNeuss, Front Office Manager at Mercure Duesseldorf Neuss, responded to this review

Dear jann587, Thank you for your review. We appreciate your friendly comment and are happy that you had a pleasant stay with us. We hope to see you again,soon. Your Mercure Düsseldorf Neuss Team

Aylesbury, United Kingdom
Reviewed February 1, 2017

The stay was up to expectation having stayed at many Mercure Hotels around the world. The most important thing is that the staff are friendly and helpful and remember you if you have a longer stay and this was the case.

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Thank Castle1066
Mercure_TeamNeuss, Front Office Manager at Mercure Duesseldorf Neuss, responded to this review

Dear Castle1066, Thank you for your nice comment following your recent stay with us. We are delighted to hear that you had a great stay with us and that in particular you found the staff very kind and helpful. We look forward to welcoming you back on your next visit. Your Mercure Düsseldorf Neuss Team

London, United Kingdom
Reviewed February 1, 2017

A clean quality full location to spend a night The minibar was not installed in the room, but we do not need this.......... Staff is professional and helpful . Mercure are well managed Hotels we know sins years.

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Thank Jean-Claude D
Mercure_TeamNeuss, Front Office Manager at Mercure Duesseldorf Neuss, responded to this review

Dear Jean-Claude D, many thanks for your kind review. We are delighted that you enjoyed your stay in our hotel. We hope to see you again,soon. Your Mercure Düsseldorf Neuss Team

Athens
Reviewed January 29, 2017

I made a reservation at your Hotel based on 2 pieces of information at your web site. That the Hotel is a "stone's throw" away from Duseldorf city. Well it is about 10 stops by using the S-bahn. And that the Hotel had smoking roms available , for which I asked one when submitting my reservation, to find out on...

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Thank Xylocosmos
Mercure_TeamNeuss, Front Office Manager at Mercure Duesseldorf Neuss, responded to this review

Dear Xylocosmos, Thank you for your review. We noticed that your stay was not to your satisfaction. Since 4 month we are completely a non smoking hotel. Please send us the link from the website which mentioned that we have smoking rooms. Your Mercure Düsseldorf Neuss Team

Treviso, Italy
Reviewed January 28, 2017

Very comfortable hotel, 30 min by car from Duesseldorf city center. Reception service very good (helpful/fast/ready). Breakfast was more than acceptable. I have also tried the restaurant for dinner. Different choice, good meat ! The hotel is located in a very silent place. The rooms are very comfortable big and clean.

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Thank monica g
Mercure_TeamNeuss, Front Office Manager at Mercure Duesseldorf Neuss, responded to this review

Dear monica g, we appreciate your friendly comment and are happy that you had a pleasant stay with us. We hope to see you again,soon. Your Mercure Düsseldorf Neuss Team

Almaty
Reviewed January 26, 2017

We are really happy that we have chosen your hotel. We have stayed in one of your branches last year, this year we decided again to choose your hotel. We can say that we were satisfied with all services your offered. Thank you for your hospitality and friendliness. You are in a right path. Keep following it. Wishing you all...

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Helpful?
Thank AskarKz
Mercure_TeamNeuss, Front Office Manager at Mercure Duesseldorf Neuss, responded to this review

Dear AskarKZ, many Thanks for your great feedback regarding your stay in our hotel. Your warm and motivating comments will surely be shared with our entire team and they´ll continue to strive for excellence in every guest experience. We are very happy that you had a great start in the day with our coffee. Please send us an email to...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Banquet Room
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Neuss, the green city, is conveniently located close to highway A57 and only 30 minfrom fairs, airports, Düsseldorf, Cologne and Europes biggest indoor-skitrack. 4-star hotel with 115 rooms, meeting rooms, restaurant, bar, terrace, and outdoor swimming pool. ... more   less 

Additional Information about Mercure Duesseldorf Neuss

Address: Am Derikumer Hof 1, 41469 Neuss, North Rhine-Westphalia, Germany (Formerly Novotel)
Location: Germany > North Rhine-Westphalia > Neuss
Price Range: $49 - $256 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Duesseldorf Neuss 4*
Number of rooms: 115
Reservation Options:
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Also Known As:
Accor Duesseldorf Neuss
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Questions & Answers

Here's what travelers have asked, with answers from Mercure Duesseldorf Neuss staff and other travelers.
3 questions
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Questions? Get answers from Mercure Duesseldorf Neuss staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Do not accept a room the looks out on the front parking lot.”
 of 5 bubbles 842kristinad, May 29, 2016 | Read review
“Make sure to ask for non-smoking.”
 of 5 bubbles Monica_VX, Oct 3, 2014 | Read review
“Ensure you explicitly book a non-smoking room or you'll get stuck in a smelly room. Ask not to stay on the ground floor if you don't want to become acquainted with the people parking their cars.”
 of 5 bubbles PaulC505, Sep 27, 2014 | Read review
“there is no spa, no sauna; but there is a room for fittness - body building machine + tv set + ironing possibility your shirts and trousers . Cca 70 m is typical german pub with local special neusssr beer and big EDECA shop.”
 of 5 bubbles vladimir274707, Feb 9, 2014 | Read review
“ask for non-smoking!”
 of 5 bubbles Richard2064, Jan 15, 2014 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question