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Swissotel Dusseldorf/Neuss

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Swissotel Dusseldorf\/Neuss
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532 Reviews from our TripAdvisor Community

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Showing 206: English reviews
Level Contributor
5 reviews
4 hotel reviews
2 of 5 stars Reviewed 3 weeks ago via mobile

there is no place for park a car around hotel and parking of hotel is so far . there is no air conditioner at the rooms. there is no refrigerator inside a room. hotel located out of the dusseldorf, you can't find any place for nightlife closed the hotel.

Helpful?
Thank Mohsen Y
Barbara B, Guest Relations Manager at Swissotel Dusseldorf/Neuss, responded to this review

Dear Mohsen, we are very sorry to learn, that our hotel was not as you expected it. You are right about the location of the hotel. But you can reach the inner city latest within 15 minutes via public transport. So you can enjoy the nightlife there and not worry about coming back to the hotel. Instead here you can... More 

Wrexham
Level Contributor
180 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Reasonable Hotel with good bedrooms. Modern hotel that is part of a conference centre. Swimming pool was closed during my stay so I cannot comment on the leisure facilities. Some of the extras are a bit expensive. Parking 13 euros a night, breakfast 22 euros The breakfast was nice, but that is still a bit steep. There is free WIFI,... More 

Helpful?
Thank aaedwa
Barbara B, Guest Relations Manager at Swissotel Dusseldorf/Neuss, responded to this review

Dear aaedwa, thank you so much for letting us know about your experience here at the Swissôtel. We are happy to learn that most of them were positive. Unfortunately our pool was closed during your stay. One of the important pumps had a malfunction, so we had to replace it and wait some days for the spare part. Thank you... More 

chicago
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

Horrible hotel. It's located on the other side of Rhein not near city at all, in a business park. 10 minute walk to train 15 train ride in to main train station to make connections into city. Nothing but a shopping center near. Hotel is dated and for swishotel standards is way below other properties. I booked this hotel because... More 

Helpful?
Thank mdwswastew
Barbara B, Guest Relations Manager at Swissotel Dusseldorf/Neuss, responded to this review

Dear John, I'm very sorry to hear that you had such a discomforting stay here at the Swissôtel. I can understand, that you might have expected much more of the location, but we try to communicate it openly on all our platforms, so the guests can take that into count when they are booking. Most of them enjoy the quiet... More 

Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed August 18, 2016

The room was big and clean enough although I did think the air condition was not working. Had a lovely view from the room. Although its mentioned that the hotel is near to the Metro station, I should say that its a bit of 10 - 15 min walk from the hotel. The hotel is a bit far from the... More 

Helpful?
Thank Sohan P
Barbara B, Guest Relations Manager at Swissotel Dusseldorf/Neuss, responded to this review

Dear Sohan, thank you so much for your feedback and you open words. We will take discuss it in our quality meeting, as there are some standards mentioned, that should be improved. I also send maintenance in to check on the espresso machine. it is working fine again now. Thank you so much for letting us know. I also will... More 

Magdeburg, Germany
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed August 10, 2016 via mobile

We spend a night in swissotel in room with river view,big and comfy bed, amazing bathroom ( sleepers, robe ); Nesspresso machine in room, fridge. Swimming pool in hotel new and nice Breakfast amazing, lots of different food to choice. Strongly recommend

Helpful?
Thank velsemczuk
Barbara B, Guest Relations Manager at Swissotel Dusseldorf/Neuss, responded to this review

Dear velsemczuk, your feedback is a really big compliment to our whole team and we are happy you felt so much welcomed. So we strongly recommend you are coming back soon. We are really looking forward to your next visit. Let us know when you are planning to visit, so we can find the same nice room for you as... More 

Aachen, Germany
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed August 2, 2016

Big rooms with connection for my kids . They prepare the beds nicely for kids. Lego paiper for drow . Bathroom old with kalk not clean enough . I have always my clean set with me . Towels are old . Very good breakfast, friendly reception. Big swimming pool.sauna .far away from Düsseldorf city.

Helpful?
Thank Tanewa
Barbara B, Guest Relations Manager at Swissotel Dusseldorf/Neuss, responded to this review

Dear Tanewa, thank you so much for your honest words. We get a chance by this to improve and get rid of the things you find disturbing. So that your next stay with us just can be perfect. We are happy to learn that you liked the way we set up the room for you and your kids. Unfortunately we... More 

Almere
1 review
1 of 5 stars Reviewed July 28, 2016

No airconditioning in my room, coffee was old fashioned for breakfast. Public transportation is far. One nice thing is that there's a quiet big mall in the neighborhood. Parking in the garage is very very very expensive for 1night.

Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
Thank ingley2016
Frankfurt, Germany
2 reviews
4 of 5 stars Reviewed July 27, 2016

Pretty standard chain hotel, the reason for the fourth star is the shower pressure was amazing. We stayed for 2 nights for a wedding. Had dinner in the lobby, the tapas were great (and inexpensive), but the main courses were all a bit disappointing. Good breakfast buffet though, including an egg station.

Helpful?
Thank JandJNYCFFM
London, United Kingdom
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 26, 2016

I was staying in the Swisshotel for some time already and I can tell that this year they've changed a bit.. Normally there was a fridge in every room, now only some rooms have them. They always had this great tea on the breakfast, now there is some new one.. not so fancy as before. There are no king size... More 

Helpful?
Thank Marlena A
De Punt
2 reviews
5 of 5 stars Reviewed July 22, 2016

A beautiful Hotel with an excellent breakfast! Nice rooms and wellness, everything you need. Close to the Rein. Close to a lovely city Neuss and Dusseldorf that we didn't see at all. We save that for the next time!

Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
Thank Roelie V
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Room Service
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Airport Transportation
  • Business Center with Internet Access
Official Description (provided by the hotel)
This hotel offers a free spa with pool, a restaurant and modern rooms with flat-screen TV. It is quietly located in Neuss, overlooking the River Rhine and Dusseldorf’s city centre. All rooms at the Swissotel Dusseldorf/Neuss are air conditioned. They include a white marble bathroom and free Wi-Fi access up to 512 KB. The Riverside restaurant offers views of the Rhine. Regional and international dishes are served for lunch and dinner. Drinks are available at the stylish Riverbar. All guests have free use of the RiverSpa during their stay. This includes a gym, sauna and pool. The A57 motorway is 4 minutes from the Swissotel Dusseldorf Neuss. The Neuss Rheinparkcenter S-Bahn (city rail) station is a 10-minute walk away. It provides direct connections to Dusseldorf’s airport and central station. ... more   less 

Additional Information about Swissotel Dusseldorf/Neuss

Address: Rheinallee 1, 41460 Neuss, North Rhine-Westphalia, Germany
Location: Germany > North Rhine-Westphalia > Neuss
Price Range: $64 - $424 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Swissotel Dusseldorf/Neuss 4*
Number of rooms: 246
Reservation Options:
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Also Known As:
Swissotel Duesseldorf / Neuss Hotel Neuss
Swissotel Dusseldorf Neuss
Swissotel Dusseldorf Hotel Neuss
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