I wonder if the hotel is preparing to go out of business. Management and staff do not seem to care what guests are experiencing and reputation doesn’t seem to matter. During the two days I was at the hotel I encountered two people in customer facing roles at reception and one server at breakfast. That was it for visible staff. --Three cars were parked in the hotel lot at 9 am the day I checked out …. a Monday in August. Where are the tourists? And the business guests? --Emailed the hotel twice in the week preceding my arrival and once while a guest. No response. Each email went to the address on the hotel’s website. And twice I submitted messages with the website’s contact form. The only message after clicking submit was a small window saying ‘use our webform for contact.’ --Without being able to make a reservation contacting the hotel directly I became a walk-in at arrival. Reception offered a rate about one and a half times more expensive than the same ‘room and view configuration’ on booking.com --Unheard of. Every hotel at which I have stayed during my fourteen-country trip through Eastern Europe has given me a better deal than otherwise available when I reserved directly with the hotel. --Receptionist promised to email a room rate and in/out date confirmation and did not. When asked again for a confirmation she snapped ‘why do you want that?’ The guest standing nearby looked at her like he couldn’t believe what he was hearing. And that apparently finally got her to produce a confirmation email. --Hotel offers cable TV channels on its website, for my room category; at least as recently as the morning I checked out. In my room, TV channels were scrambled – only partial frozen images with patches of color moving at times. That means the subscription is not being paid. At check in I asked the receptionist if there were English language news channels. Her response: “The hotel is old, and we have to take care of it.” I told her I saw the satellite equipment attached to the building bearing the name/logo of the supplier. She lowered her head and stared at her keyboard. --Different receptionist the next day refused to give me a hotel business card when I asked for one and subsequently refused to provide the general manager’s name and email address. --From my stay of four years ago I remembered staff inflexibility and indifference. This time there was hostility. Questions and requests received reprimands. --On their website’s page entitled ‘our top offers,’ there were none when I looked today. --At breakfast one server was on duty, and she could not speak English. Only with the help of a guest seated nearby who spoke both Serbian and English was I able to order breakfast and have the order understood and correctly delivered. --Closing the window’s curtains in my room meant stifling the circulation from the air conditioner located right above the window and behind the curtains when they are drawn. Room was too warm as a result. Or the option is to leave the blinds open for an early daylight wake-up call. --Furniture was jammed into available spaces. Difficult to move around the bedroom and small adjacent sitting area. It was usually necessary to move furniture to navigate through the bedroom. --Bathroom in room 128 was so small that bending to sit on the toilet seat meant banging my head on the shower stall wall.…
The Leopold is part of the fortress and as such has been beautifully maintained as a historic property. The common areas and the rooms are beautiful, breakfast is delicious (love those croissants!) and the staff is helpful. Of course being located in the fortress, the city centre is a long (but pretty) walk but taxis are readily available to take you anywhere. A highlight of a trip to Novi Sad.
We really adored this hotel. The staff were extremely helpful, welcoming, and pleasant. The location and hotel itself is just beautiful. The breakfast was exceptional, and it is served in beautiful surroundings with a view of the Danube. I would love to stay here again.
Everything was perfect - accomodation, services, nice vue (especially evening and night). They gave us informations about Novi Sad and the local beverages they are selling are great. Congratulations to all personnel, they were very kind.
Nice view, location and service. Sure, I could use a door to separate the bathroom from the rest, but still. Really cozy and gives off that old castle vibe. Well made food and last, but not least, the view. It's great, no matter on which floor your room is!