The hotel is old and historic with amazing views. The journey up to the hotel is an interesting cobble stone road and walk way. You are me by a hotel with stunning views of the Danube. The staff are very friendly and helpful with a good level of English. The rooms are a little dated in the style but not in quality. You are a quick walk to restaurants and the local attractions. Well worth a visit.
I wonder if the hotel is preparing to go out of business. Management and staff do not seem to care what guests are experiencing and reputation doesn’t seem to matter. During the two days I was at the hotel I encountered two people in customer facing roles at reception and one server at breakfast. That was it for visible staff. --Three cars were parked in the hotel lot at 9 am the day I checked out …. a Monday in August. Where are the tourists? And the business guests? --Emailed the hotel twice in the week preceding my arrival and once while a guest. No response. Each email went to the address on the hotel’s website. And twice I submitted messages with the website’s contact form. The only message after clicking submit was a small window saying ‘use our webform for contact.’ --Without being able to make a reservation contacting the hotel directly I became a walk-in at arrival. Reception offered a rate about one and a half times more expensive than the same ‘room and view configuration’ on booking.com --Unheard of. Every hotel at which I have stayed during my fourteen-country trip through Eastern Europe has given me a better deal than otherwise available when I reserved directly with the hotel. --Receptionist promised to email a room rate and in/out date confirmation and did not. When asked again for a confirmation she snapped ‘why do you want that?’ The guest standing nearby looked at her like he couldn’t believe what he was hearing. And that apparently finally got her to produce a confirmation email. --Hotel offers cable TV channels on its website, for my room category; at least as recently as the morning I checked out. In my room, TV channels were scrambled – only partial frozen images with patches of color moving at times. That means the subscription is not being paid. At check in I asked the receptionist if there were English language news channels. Her response: “The hotel is old, and we have to take care of it.” I told her I saw the satellite equipment attached to the building bearing the name/logo of the supplier. She lowered her head and stared at her keyboard. --Different receptionist the next day refused to give me a hotel business card when I asked for one and subsequently refused to provide the general manager’s name and email address. --From my stay of four years ago I remembered staff inflexibility and indifference. This time there was hostility. Questions and requests received reprimands. --On their website’s page entitled ‘our top offers,’ there were none when I looked today. --At breakfast one server was on duty, and she could not speak English. Only with the help of a guest seated nearby who spoke both Serbian and English was I able to order breakfast and have the order understood and correctly delivered. --Closing the window’s curtains in my room meant stifling the circulation from the air conditioner located right above the window and behind the curtains when they are drawn. Room was too warm as a result. Or the option is to leave the blinds open for an early daylight wake-up call. --Furniture was jammed into available spaces. Difficult to move around the bedroom and small adjacent sitting area. It was usually necessary to move furniture to navigate through the bedroom. --Bathroom in room 128 was so small that bending to sit on the toilet seat meant banging my head on the shower stall wall.…
The Leopold is part of the fortress and as such has been beautifully maintained as a historic property. The common areas and the rooms are beautiful, breakfast is delicious (love those croissants!) and the staff is helpful. Of course being located in the fortress, the city centre is a long (but pretty) walk but taxis are readily available to take you anywhere. A highlight of a trip to Novi Sad.
We really adored this hotel. The staff were extremely helpful, welcoming, and pleasant. The location and hotel itself is just beautiful. The breakfast was exceptional, and it is served in beautiful surroundings with a view of the Danube. I would love to stay here again.
Everything was perfect - accomodation, services, nice vue (especially evening and night). They gave us informations about Novi Sad and the local beverages they are selling are great. Congratulations to all personnel, they were very kind.
Nice view, location and service. Sure, I could use a door to separate the bathroom from the rest, but still. Really cozy and gives off that old castle vibe. Well made food and last, but not least, the view. It's great, no matter on which floor your room is!
This hotel must have the absolute best positioning in town, being in the middle of the fortress and overlooking the Danube just under it. It also has a historical look & feel, which I liked, so the potential is huge. That being said, the inside of the room was terribly disappointing by comparison with the rest (and here experiences may differ, since some floors looked more fancy than others). I believe the room was likely a standard business room, and while the bed was actually comfy and ok, some things were just wrong: no heating working in the room except air conditioning which couldn’t keep up; when I asked front desk to check, the solution was to bring in an electric heater. The furniture in the room was strangely placed and it seemed like there was just too much of it and the bathroom was clearly overdue a check-up, some parts in the shower were even being held together with tape. The breakfast was ok/average, but the food we ordered a la carte one night for dinner was actually very good (recommend the filet steak).…
Hotel Leopold has probably the best historic rooms in Novi Sad. That said, when you book online, you are only buying a business room on the top floor, and not anything like the photos of the classical ornate rooms you see on the website. The business rooms were fine and very modern, but a total disappointment when I thought I was getting an historic suite. This hotel is extremely quiet, and sits in the middle of a giant (GIANT) fortress overlooking the city of Novi Sad. It costs about $3 to take a taxi downtown from the hotel. The breakfast was another Serbian food-fest, with good selection of fresh and cooked foods in a delightful atmosphere. There are a lot of cats living in the fortress - take some bacon for them.
I recently visited this city again for work and was delighted to find out I was staying at the Hotel Leopold. It's part of the old fortress on the hill and its prime location on the Danube river offers breathtaking views. I stayed for two weeks and the staff and service were simply the very best I have experienced in a long time. These dedicated employees truly looked out for the guests and I want to thank them personally for their time and attention. From the front desk to the rooms to the kitchen and all of the staff you all are amazing and made my stay there a memorable experience. Thank you. I highly recommend this hotel to anyone.
First the good: The hotel is in a beautiful location with outstanding views, and it is a pleasant old building which has been quite nicely renovated and decorated - basically quite smart and comfortable. The staff were generally very helpful and pleasant. It is a modest (15 minute) walk over the bridge to Novi Sad old town, and a simple cheap taxi ride back at night (would be a bit scary climbing back up through some tunnels in the fortifications in the dark). We had a suite on the 1st floor (paying about 190 euros per night) which was large, and enjoyed the view. However, the bed was quite small in size, and the curtains were a long way from adequate in blocking light if you wished to sleep in the dark - huge gaps at the sides and the drapes don't come close to meeting in the middle?! Would be easy to fix I'm sure but they haven't. The lack of attention extends to the restaurant where the included breakfast was very poor - buffet only, ample quantity, but stale bread. You would think hot water to make tea would be a simple matter... but it was merely warm, and when politely requested, the staff were unable to find hot water. I suggest you wander 100m to one of the three terrace cafes next door and eat there, with a better view and some service. Overall I think it needs a refresh of management to focus more on the guest experience at an appropriate level for the price, and rely less on the outstanding location and historical site it inhabits.…