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Vance Creek Hotel & Conference Centre

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Vance Creek Hotel & Conference Centre
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29 Reviews from our TripAdvisor Community

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Showing 29: English reviews
Medicine Hat,AB
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We were passing through during our summer vacation and called late afternoon to book in. We did not arrive till 10pm and the signage didn't seem great and we had some trouble finding where to go. Luckily we had family staying there and they were able to give us directions. Because the front desk closed at 10pm, they left the... More 

Helpful?
Thank ns3
Kelowna, Canada
Level Contributor
60 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Due to it being off season amenities are limited. But room was cramped and small. Bed was comfy but not well made...chambermaid wasn't very thorough. Hot tub stained and wonder whether it's due to water or?? Quiet getaway. In season I imagine it's not all that quiet. Parking is a walk away from room so it's logistics to load and... More 

Helpful?
Thank Laura A
Penticton, Canada
Level Contributor
7 reviews
3 of 5 stars Reviewed February 13, 2016 via mobile

Stayed for 2 nights in Feb.7/8. Pros: The location is good. A short walk across the parking lot and we put on our gear and rode down to the lifts. Every staff member encountered was friendly and helpful. Cons: The hotel hasn't been updated since 2004. The carpets have a very stale smell. The mattresses sagged in the middle and... More 

Helpful?
Thank ingridjmat86
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed January 26, 2016 via mobile

This place is just so borderline average, no lift to the rooms so pack light! Rooms are quite small for two queen beds. Located above the main shops and fairly convent ski in/out location although a hassle of having the ski locker on the 3rd floor.

Helpful?
Thank Peter M
Christina M, Front Office Manager at Vance Creek Hotel & Conference Centre, responded to this review

Thank you Peter for your review. We are looking into better ski locker access for our guests and appreciate your feedback on this. Perhaps when you book with us next time you would find it more accommodating to be in our Chilcoot Lodge which does have a lift to the top floors. Thank you for choosing the Vance Creek Hotel... More 

Canmore, Canada
Level Contributor
169 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
3 of 5 stars Reviewed January 23, 2016

The staff is extremely helpful and the location is perfect. We enjoyed having the mini kitchen suite in our room as well and the views off our balcony were gorgeous! However, this is an older hotel and not well-insulated, so you do hear quite a bit of noise from outside and in the hallways, which on a quiet mid-week day... More 

Helpful?
Thank LESBourgeoises
Christina M, Front Office Manager at Vance Creek Hotel & Conference Centre, responded to this review

Thank you LESBourgeoises for your feedback. We are so glad that your stay was such a success. Thank you for your insight on our sheeting system. I will pass this on to our Housekeeping Manager so that she might give it some consideration. We look forward to seeing you again soon! More 

Calgary, Canada
1 review
2 of 5 stars Reviewed January 18, 2016

Was a great location, could ski from door. The problem was the cleanliness. We had rented a condo, in foxglove rm. 109, when we arrived it was dusty and the floor and showers were not clean. Then when we went to go to bed later, both our beds were dirty, there was hairs, mascara and even a bit of blood... More 

Helpful?
Thank laurie9072016
Christina M, Front Office Manager at Vance Creek Hotel & Conference Centre, responded to this review

Thank you Laurie9072016 for taking the time to send us your comments on your stay. We do apologize that you experienced a less than stellar housekeeping experience. Our housekeeping staff did ensure that you were well taken care of for the rest of your stay and I am sure that you found them very attentive. I would love to speak... More 

Travelers are raving about these Silver Star hotels

Level Contributor
3 reviews
2 of 5 stars Reviewed January 10, 2016 via mobile

Nice clean suites. Good If your going to silver star to ski and party all night. Not good if you want to bring you small children and try to get a good night's sleep before skiing in the morning. All the screaming and yelling from drunk people outside kept out children and us awake half the night.

Helpful?
Thank Candybanks
Christina M, Front Office Manager at Vance Creek Hotel & Conference Centre, responded to this review

Thank you Candybanks for taking the time to leave us your comments. We appreciate all of our guest feedback. We are happy that you found our suites clean, we do our best to ensure that our rooms are clean, comfy and cozy for our guests. It is unfortunate that you experienced such a busy, loud evening, normally we enjoy a... More 

Ottawa, Canada
Level Contributor
14 reviews
3 hotel reviews
5 of 5 stars Reviewed September 20, 2015 via mobile

Spent an evening at Vance Creek for my cousins wedding. The rooms were clean and comfortable. The shower in the one room was atrocious, barely trickling out but otherwise everything was good. The banquet hall and staff were very attentive, well organized and extremely helpful. Would recommend this venue for anyone looking to get married!

Helpful?
Thank SLG14
Christina M, Front Office Manager at Vance Creek Hotel & Conference Centre, responded to this review

Hello SLG14, Thank you so much for taking the time to give us your thoughts on your recent stay at Vance Creek. We are so glad that you enjoyed your stay with us and that your cousins wedding went very well. We will look into the shower issue but are glad that you didn't let that ruin your stay. We... More 

Toronto, Canada
1 review
2 of 5 stars Reviewed July 26, 2015 via mobile

This place is nice and has a decent selection of venues on site but it's very loud and you need earplugs to sleep when people are running up and down the hallways. Also, the key cards deactivate every day so getting into the room is always a huge problem.

Helpful?
Thank mckenziepiping
Christina M, Front Office Manager at Vance Creek Hotel & Conference Centre, responded to this review

Hello McKenziepiping. Thank you for your review, we appreciate all of our guest feedback. We have recently become aware of the issue with our key cards and are looking to rectify this problem. We understand that it was very frustrating to have to reactivate your keys everyday. We are working on fixing this problem so that when you visit us... More 

Ottawa, Canada
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 20, 2015

Stayed for 5 days and enjoyed my stay. The two bedroom unit with kitchen allowed me to stick to my diet and the balcony was always entertaining because it overlooked the village. The only challenge was that the parking lot was being resurfaced at the time so we had to park far away. Nevertheless, I'd stay here again for the... More 

Helpful?
Thank zooderoo
Christina M, Front Office Manager at Vance Creek Hotel & Conference Centre, responded to this review

Thank you W Baker for visiting our hotel. We are so pleased to hear that you enjoyed your stay. The paving was a bit of a challenge for us as well but next time when you visit us you will definitely notice an improvement!! Christina M-Front Office Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Ski-In / Ski-Out
Things to do
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Laundry Service
Official Description (provided by the hotel)
Located in the center of Silver Star Mountain Resort you will find our boutique hotels, The Vance Creek Hotel and Chilcoot Lodge. Ski right to and from your door and stay close to shopping and restaurants in the heart of Silver Star Village. The Vance Creek Hotel & Conference Centre was formerly known as Silver Star Club Resort. The Chilcoot Lodge & Conference Centre is located adjacent to the Vance Creek Hotel and caters to conferences, trade shows, banquets, meeting, weddings and other special events. ... more   less 

Additional Information about Vance Creek Hotel & Conference Centre

Address: Silver Star Mountain Village | 148 Silver Lode Lane, Silver Star, British Columbia V1B 3M1, Canada (Formerly Silver Star Club Resort - Vance Creek Lodge)
Location: Canada > British Columbia > Okanagan Valley > Silver Star
Price Range: $79 - $127 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Vance Creek Hotel & Conference Centre 2.5*
Number of rooms: 50
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