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Mercure Melbourne Caroline Springs

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Mercure Melbourne Caroline Springs
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266 Reviews from our TripAdvisor Community

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Showing 263: English reviews
Qualicum Beach
Level Contributor
151 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

Living in hotels was attracted by location and boasted larger room sizes from the down town hotels. Easy on site multi level parking, informative check in and security entry to top floors using elevator. Room was spacious as suggested with washer & dryer, all the basics for a kitchenette style studio. My rooms view was of car park at shopping... More 

Helpful?
Thank Redrooster52
Australia
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 1 week ago

We have stayed here several times over the last 12 months or so. The last time was when we left our car in a nearby storage unit to go overseas for a few months and then got a taxi from the Mercure to and from the airport. The staff are always welcoming and helpful and we like the setting very... More 

Helpful?
Thank birdhaven
Singapore
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

Big neat room. Kitchenette has oven, stove, microwave and most utensils. The washing machine and dryer is a plus. Location is great, less than 5mins walk to shops. About 30mins drive to Melbourne city.

Review collected in partnership with Accorhotels.com

Helpful?
Thank dolpjki
Melbourne, Australia
1 review
5 of 5 stars Reviewed 2 weeks ago

Had a very pleasant stay here. Was a nice setting and great location. The room had all that we needed and the bed was very comfortable. Had a delicious meal at the restaurant downstairs. The breakfast was also very nice but lacking in fruit.

Review collected in partnership with Accorhotels.com

Helpful?
Thank gavins777
Brisbane, Australia
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed in a studio lake view room and the room was generous in size and allowed plenty of room for our 2 year old to play in. It also had a balcony that afforded great view over the lake and onward towards the city in the distance. The studio room has the kitchenette and washer/dryer which is ideal for... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank Scott M
Perth, Australia
Level Contributor
90 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We loved this place. From the minute we arrived we were impressed. The views are lovely. The staff are enthusiastic. The decor is very tasteful and inviting. The rooms are very nice. We had a balcony with a nice view, they are large rooms with plenty of space. It had a fold out couch, massive king bed, large bathroom. Tea... More 

Helpful?
Thank ozeire
Sydney, Australia
Level Contributor
72 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Stayed at the Mercure for one night with a friend. Parking was free and easy to access. Checking in and out was a smooth process. Walking into the room, it was larger than I had expected, very clean and comfortable. The bathroom also has a very generous sized shower as well. Although we opted for a basic room, we were... More 

Helpful?
Thank Dede21189
Melbourne, Australia
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed June 15, 2016

Stayed at this Hotel after a function on the 4 June 2016. The room was a good size. A lovely balcony, spotlessly clean. It was wonderful being on site of the function also. The reception and Security staff were very helpful and friendly. I would have no hesitation to staying or recommending this hotel to family and friends.

Helpful?
Thank Anthony J
x
Level Contributor
39 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed June 15, 2016 via mobile

I was a bit nervous travelling to an unfamiliar part of Melbourne but I felt better when greeted by polite and friendly hotel staff. Nothing was too much trouble. The rooms are big, well appointed and perfect for a business trip. I like that it's located right next to a shopping centre - easy to grab some food for a... More 

Helpful?
Thank sjh1107
Melbourne, Australia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed June 4, 2016

After having an absolutely superb meal at the in house restaurant we headed up to our room for a good night sleep after our long journey. It was not long before we found we were subjected to constant pumping sounds that at times got that loud the light fittings vibrated and joined in to make it even worse. When I... More 

Review collected in partnership with Accorhotels.com

Helpful?
2 Thank ken d
Belinda L, Director of Sales at Mercure Melbourne Caroline Springs, responded to this review

Dear Ken d, Thanks very much for taking the time to write your review. I am disappointed to read your feedback. Our General Manager Tony Wilson has spoken to the staff and will also be reviewing the room in question. I'm of the understanding that our Rooms Division Manager Nirosh Kumbalatara rang and spoke to you the day after you... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Pool
  • Free Internet
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
Services
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Mercure Melbourne Caroline Springs is located in the award winning WestWaters Hotel & Entertainment Complex. The complex is built around the banks of Lake Caroline, in the western suburb of Caroline Springs. It's a 20 min drive from Tullamarine Airport and 25 km west of the Melbourne CBD. Mercure Melbourne Caroline Springs opened on April 1st 2011 as Grand Mercure and on April 1st 2012 was rebranded. With 58 accommodation rooms all featuring balconies with outdoor furniture, offering views of the surrounding area. This allows access to fresh air and plenty of natural light. Our contemporary rooms feature 'Gold beds' with a range of pillows, duvet and additional blankets for the perfect night's sleep. In room services and facilities include: - Spacious bathrooms with full hair dryer - Flat screen TVs - Tea and Coffee making facilities - Mini Bar - Work desk and chair - High Speed Internet access - In room safe - Iron and iron board - Secure key card access to rooms - Room chargeback when dining at WestWaters. Our Studio Apartments offer kitchenette and full washing facilities. These rooms are ideal for longer stays when on work projects, relocating or for temporary accommodation when you are renovating. Use of our fitness centre and indoor heated pool & spa is included in for your stay. Within the complex, for your dining pleasure is an a la carte Bistro, Cafe and Sports Bar. Each outlet offers a selection of meals and an extensive beverage list. Indoor and outdoor dining areas are available and are heated with outdoor heaters during winter. We offer entertainment for the whole family including children's play area, themed events, and live entertainment on the week-end. Grand Mercure Caroline Springs is the perfect venue for business, leisure, recreation and entertainment. ... more   less 

Additional Information about Mercure Melbourne Caroline Springs

Address: 10 - 20 Lake Street, Caroline Springs, Victoria 3023, Australia (Formerly Grand Mercure Apartments Caroline Springs)
Location: Australia > Victoria > Caroline Springs
Price Range: $89 - $170 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Melbourne Caroline Springs 4*
Number of rooms: 58
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