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Mercure Melbourne Caroline Springs

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Mercure Melbourne Caroline Springs
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271 Reviews from our TripAdvisor Community

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Showing 268: English reviews
Sydney, Australia
1 review
4 of 5 stars Reviewed 2 days ago NEW

The staff here make the stay really enjoyable they go out of their way to help. Food is good, rooms are well appointed, perhaps the only complaint is the poker machines at the entrance way and some of the people that exit that area.

Review collected in partnership with Accorhotels.com

Helpful?
Thank DEANJ1961
Terrigal
Level Contributor
191 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel was a convenient location for a recent business trip. I have found staff very helpful and it was a pleasant stay. Chef David's new menu at their restaurant was exceptional, and the attention to detail, fresh produce and presentation would have been at home at a Sofitel. I ate there every night which is unusual for me.

Review collected in partnership with Accorhotels.com

Helpful?
Thank menzies55
Geelong
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago

Rooms are large and have a great view of the lake. Beds are comfy and bathroom is very large. Being an Accor Member we were upgraded to a privlage room,which had all the extras,water coffee machine chocolates and magazines,we find not want for anything! We ate in the Restaurant and bistro and the food in both places was excellent. Staff... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank Julie B
Qualicum Beach
Level Contributor
163 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
3 of 5 stars Reviewed July 23, 2016 via mobile

Living in hotels was attracted by location and boasted larger room sizes from the down town hotels. Easy on site multi level parking, informative check in and security entry to top floors using elevator. Room was spacious as suggested with washer & dryer, all the basics for a kitchenette style studio. My rooms view was of car park at shopping... More 

Helpful?
Thank Redrooster52
Australia
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed July 16, 2016

We have stayed here several times over the last 12 months or so. The last time was when we left our car in a nearby storage unit to go overseas for a few months and then got a taxi from the Mercure to and from the airport. The staff are always welcoming and helpful and we like the setting very... More 

Helpful?
Thank birdhaven
Singapore
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed July 11, 2016

Big neat room. Kitchenette has oven, stove, microwave and most utensils. The washing machine and dryer is a plus. Location is great, less than 5mins walk to shops. About 30mins drive to Melbourne city.

Review collected in partnership with Accorhotels.com

Helpful?
Thank dolpjki
Melbourne, Australia
1 review
5 of 5 stars Reviewed July 9, 2016

Had a very pleasant stay here. Was a nice setting and great location. The room had all that we needed and the bed was very comfortable. Had a delicious meal at the restaurant downstairs. The breakfast was also very nice but lacking in fruit.

Review collected in partnership with Accorhotels.com

Helpful?
Thank gavins777
Brisbane, Australia
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed July 8, 2016

We stayed in a studio lake view room and the room was generous in size and allowed plenty of room for our 2 year old to play in. It also had a balcony that afforded great view over the lake and onward towards the city in the distance. The studio room has the kitchenette and washer/dryer which is ideal for... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank Scott M
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free Internet
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
Services
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Mercure Melbourne Caroline Springs is located in the award winning WestWaters Hotel & Entertainment Complex. The complex is built around the banks of Lake Caroline, in the western suburb of Caroline Springs. It's a 20 min drive from Tullamarine Airport and 25 km west of the Melbourne CBD. Mercure Melbourne Caroline Springs opened on April 1st 2011 as Grand Mercure and on April 1st 2012 was rebranded. With 58 accommodation rooms all featuring balconies with outdoor furniture, offering views of the surrounding area. This allows access to fresh air and plenty of natural light. Our contemporary rooms feature 'Gold beds' with a range of pillows, duvet and additional blankets for the perfect night's sleep. In room services and facilities include: - Spacious bathrooms with full hair dryer - Flat screen TVs - Tea and Coffee making facilities - Mini Bar - Work desk and chair - High Speed Internet access - In room safe - Iron and iron board - Secure key card access to rooms - Room chargeback when dining at WestWaters. Our Studio Apartments offer kitchenette and full washing facilities. These rooms are ideal for longer stays when on work projects, relocating or for temporary accommodation when you are renovating. Use of our fitness centre and indoor heated pool & spa is included in for your stay. Within the complex, for your dining pleasure is an a la carte Bistro, Cafe and Sports Bar. Each outlet offers a selection of meals and an extensive beverage list. Indoor and outdoor dining areas are available and are heated with outdoor heaters during winter. We offer entertainment for the whole family including children's play area, themed events, and live entertainment on the week-end. Grand Mercure Caroline Springs is the perfect venue for business, leisure, recreation and entertainment. ... more   less 

Additional Information about Mercure Melbourne Caroline Springs

Address: 10 - 20 Lake St, Caroline Springs, Victoria 3023, Australia (Formerly Grand Mercure Apartments Caroline Springs)
Location: Australia > Victoria > Caroline Springs
Price Range: $89 - $151 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Melbourne Caroline Springs 4*
Number of rooms: 58
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