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Pierre & Vacances Residence l'Ours Blanc

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250 Reviews from our TripAdvisor Community

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Showing 76: English reviews
York, United Kingdom
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Stayed here as a party of 4 for the recent Megavalanche event hosted at Huez. The accommodation is well priced and good value for money in terms of what is offered. We had a studio that slept 4. Kitchen was fully stocked with everything you need, well sized fridge, a working TV and free WiFi (limited speeds and 5 connected... More 

Helpful?
Thank Liam P
Ghent, Belgium
1 review
1 of 5 stars Reviewed May 9, 2016

At the start of your stay, they demand to copy your credit card. A few months afterwards, they try to charge you an additional 100 euros. Took a while to find out where it came from. Make sure to properly monitor your credit card after a stay here to fight it immediately after it appears, or better yet, save yourself... More 

Helpful?
Thank FrederikVds

Travelers are raving about these L'Alpe-d'Huez hotels

Dingwall, United Kingdom
Level Contributor
8 reviews
5 of 5 stars Reviewed April 28, 2016

We requested a view and got a splendid sight from level 5. The flat was clean and tidy BUT the previous clients had broken glasses on the balcony which had been kicked under the wall!! also recent wine stains on the carpet. But nothing that 10 minutes using the handy long handled pan and brush set, and a cold cloth... More 

Helpful?
Thank diana c
australia
Level Contributor
49 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed April 21, 2016

The building itself was well maintained , reception helpful and there were 2 lifts and a boot room. Our apartment had been advertised for 4-5 people but with 3 adults and a toddler we were pretty squished in! There was 1 bedroom, a small bathroom and a kitchenette/ dining table/ lounge room. The sofas converted into beds at night time.... More 

Helpful?
Thank snoop-pig
Walton-On-Thames, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
2 of 5 stars Reviewed April 4, 2016

The block needs some TLC to bring it up to 2016 standard, it like going back to the 1980's, lifts are knacked, rooms basic. Also it will take you at least 30 mins to getting to / from the slops from when you leave the block.

Helpful?
Thank Nick Aston A
RelationClientPVR, Directeur général at Pierre & Vacances Residence l'Ours Blanc, responded to this review

Dear Nick Aston A, Thank you very much for sharing your feedback with us. We constantly seek for improvement and the well being of our guests is our main priority. We are sorry to hear that you were disappointed in regards with the travel time to the slopes. The town of Alpe d’Huez put in place a shuttle service every... More 

London, United Kingdom
1 review
1 of 5 stars Reviewed March 31, 2016

Room was fine, was refused two keys, which is very annoying on a ski holiday. Was refused free wifi. Incorrect information was pasted around the hotel. Our checkout time was brought forward by two hours, and stuck on our door on the morning we had to leave, and we were basically thrown out of our rooms while being shouted at... More 

Helpful?
Thank James C
Brockham, United Kingdom
2 reviews
1 of 5 stars Reviewed March 22, 2016

The apartment was so much smaller than anticipated. I had requested a 3 bedroom apartment as we are a family of 4, myself, my husband, 2 daughters age 8 & 9 plus my husbands brother. We arrived to find we had a 2 bedroom apartment, the 3rd bedroom was the sofa bed in the so called living room. The apartment... More 

Helpful?
Thank leanne c
RelationClientPVR, Directeur général at Pierre & Vacances Residence l'Ours Blanc, responded to this review

Dear Leanne C, Please be assured that your feedback has had a very strong impact on us. We are deeply sorry that your vacation was a huge disappointment. We would like to personally apologize for the experience you had with the receptionist in charge that day. This is unacceptable to us, and this incident does by far not reflect the... More 

Cambridge, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed March 14, 2016 via mobile

We stayed here for a week, there were 4 of us and we had to live on top of each other due to the amount of space. The apartment slept 5 but thank goodness there was only 4 of us we would never have fitted! There was one bathroom for us all, a tiny kitchen and the bedroom where you... More 

Helpful?
2 Thank Lozengerxx
RelationClientPVR, Directeur général at Pierre & Vacances Residence l'Ours Blanc, responded to this review

Dear Lozengerxx, We are very sorry to hear that your stay among us was such a disappointment. We appreciate your feedback, which will help us improve our services and well-being of our guests. Residences Pierre & Vacances does indeed not provide the same services as a standard hotel. We do have a cleaning service, however we kindly ask our guests... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
Room types
  • Kitchenette
Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Residence "Heart of resort"Grandes Rousses area: sun and 248 km of slopes!A renovated residence with comfortable and spacious apartments offering direct access to the rink and shops ... more   less 

Additional Information about Pierre & Vacances Residence l'Ours Blanc

Address: 65 avenue des Jeux, 38750 L'Alpe-d'Huez, France
Location: France > Rhone-Alpes > Isere > L'Alpe-d'Huez
Price Range: $72 - $209 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Pierre & Vacances Residence l'Ours Blanc 3*
Number of rooms: 87
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Also Known As:
Pierre & Vacances Residence l`Ours Blanc Hotel l`Alpe-d`Huez
Pierre And Vacances Residence l`Ours Blanc
Pierre & Vacances Residence L'Ours Blanc France/Rhone-Alpes
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