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Pierre & Vacances Residence l'Ours Blanc

Traveler (43)
Room & Suite (14)
Dining (7)


Residence "Heart of resort"Grandes Rousses area: sun and 248 km of slopes!A renovated residence with comfortable and spacious apartments offering direct access to the rink and shops
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Property amenities
Laundry Service
Multilingual Staff
Non-smoking hotel
Paid Wifi
Pets Allowed ( Dog / Pet Friendly )
Wheelchair access
Room features
Family Rooms
Non-smoking rooms
Good to know


Full view
98Great for walkers
Grade: 98 out of 100
45Restaurantswithin 0.3 miles
5Attractionswithin 0.3 miles
20Room tips
Traveler rating
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  • 46
  • 45
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Popular mentions
The location of the residence was great, very central, however the size of the studio itself was shocking. The studio was advertised for 2-4 people, but even for a small family of two, one of which was a child, it wasn't simply spacious enough.
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Review collected in partnership with Pierre & Vacances Center Parcs
Response from SocialRoomPVCP, Guest Relations Manager at Pierre & Vacances Residence l'Ours Blanc
Responded Jan 18, 2019
Dear Nathalie, I thank you for your stay in our residence L’Ours Blanc and for sharing your experience with the TripAdvisor community. I regret however to read that some negative points impacted your pretty good holidays . Indeed, I am sorry you haven’t been satisfied by your accommodation but know that we do everything to make our apartments cozy, functional and comfortable. Actually, we designed and built them following how many people they can contain but we made a point of honor about our guests needs and welfare. I regret you found it too small but I want to precise that all information about our apartments are on our website. Plus, if you need any help for choosing the perfect accommodation, I assure you that our teams are entirely yours to guide you and offer you a stay in such perfect conditions. About our staff by the way, I thank you for your compliments about their professionalism and their kindness, I will forward your words to them, they will be touched for sure. I also want to add, concerning our website, that everything about our residence is written done to allow you to get all the information you need before your arrival. Sure, we don’t have our own pool but you could see that there is a well-being center, Le Cristal de l’Alpe, located 300 meters form the residence. I am glad however you enjoyed the perfect location of our facility and I am sure you took advantage of it to ski and discover the amazing resort or l’Alpe d’Huez, a resort with plenty of sun and so many activities and entertainments. Regards, Pierre & Vacances – L’Ours Blanc
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The resort is in the middle of town. That is great. But the town is very expensive. The resort needs renovations. Our room was too small (4 persons room) for 2 adults and one child. The bedroom has a bed...That is much too small for two adults.... It is all very basic. I just
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Some of the bad reviews are not even for this hotel and it's really quite good. Okay it's not the best but certainly better than most ski lodgings in France. We stayed in a 2 bed apartment with a double and 2 singles as a family of 4 and made use of the sofa bed. Any more than
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Response from Reception_OursBlanc, Directeur général at Pierre & Vacances Residence l'Ours Blanc
Responded Apr 11, 2018
Dear Dave120977, It is with great pleasure that I read your review. I can see that you enjoyed your 2 bedroom appartment as well as the confortable mattresses ans pillows. Our residence is not ski-in/ski-out, but you can find the free shuttle a short 2 min walk from the residence or the Telecentre lift about 3 min further the same way. I would like to apologise for the noise coming from the ice rink. Anyways, I wish you had a great holiday and hope to see you again in one of our residence Pierre & Vacances shortly. Thierry Amirault, Directeur des Résidences Pierre et Vacances et Maéva de l'Alpe d'Huez.
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Turned up to what I thought was the reception, then was told it was a ten minute walk away from the hotel! Got to the reception at 1pm to find it was closed until 4pm! Walked back there to collect the keys at 4 and was given what they called bedsheets in a plastic bag. The
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Response from Reception_OursBlanc, Directeur général at Pierre & Vacances Residence l'Ours Blanc
Responded Apr 7, 2018
Dear melindo1, First of all, I think you are mistaking Pierre & Vacances L'Ours Blanc with Maeva les Melezes, where you actually stayed. But I will respond to you anyway. Reception and opening hours are as advertised on booking.com and Maeva's website. No surprises there. Bedsheets are standard product provided by a professional lingerie. I understand it wasn't to your liking but we have so few complaints about there quality that you are unfortunately part of the few people that are not satisfied by it. Electricity and water should have been open and running. Reception staff probably didn't expect this and only gave you the solution when they realised that there was a problem. On arrival, you have been handed an envelop with all instructions about what to do cleaning-wise before departure in order to avoid cleaning fee. Cleaning fee are actually very rare in our residences. Apart from that, I really hope you had an enjoyable holiday and that you'll keep great memories of it. Thierry Amirault, Directeur des Résidences Pierre et Vacances et Maéva de l'Alpe d'Huez.
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I came here with mixed feeling having read some of the previous reviews...some liking then place to a hostel and some more favourable. Whilst it isn't then plushest accommodation it was adequate. Everything in the room worked, the room was warm and draught free and tell beds
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Response from Reception_OursBlanc, Directeur général at Pierre & Vacances Residence l'Ours Blanc
Responded Jan 20, 2018
Dear Dakar52, I would like to thank you for your comment. I am pleased to read that you went over those bad comments to make your own mind about our residence. I hope to see again amongst our guest in the near future. Thierry Amirault, Directeur des Résidences Pierre et Vacances et Maéva de l'Alpe d'Huez.
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"Ask for room 843 which has good views and was quite large."
"4-5 person apartments very tight for four let alone 5. Make sure you clean everything spotlessly at the end otherwise expect a deduction. "
"This is not the Ritz, so if a door is sticky, go with it. Everything worked, its not new, it could do with refurbishment, but so what. I came to ski, not sit in an apartment. For me and my family, we would come in from the slopes and crash out, eat and sleep. The rooms are tidy, clean, hygienic, any problems and they will sort it for you. For what you pay, the value is brilliant.....as are the views"
"Book a larger room than you think you need!"
"UK first timers could think of mid range caravan accommodation when deciding what level to pay for."
$60 - $142 (Based on Average Rates for a Standard Room)
pierre & vacances residence l`ours blanc hotel l`alpe-d`huezpierre and vacances residence l`ours blanc
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