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Madame Vacances Les Chalets de L'Altiport

Traveler (18)
Dining (4)
Room & Suite (3)

About

#7 of 36 Specialty lodging in L'Alpe-d'Huez
Location
Cleanliness
Service
Value
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Family
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pets Allowed ( Dog / Pet Friendly )
Ski-In / Ski-Out
Room amenities
Refrigerator in room

Location

Full view
54Somewhat walkable
Grade: 54 out of 100
20Restaurantswithin 0.75 miles
4Attractionswithin 0.75 miles
104Reviews
0Q+A
10Room tips
Traveler rating
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Popular mentions
What to say . Fabulous resort , beautiful skies , beautiful skiing . The chalet . Location- fabulous . Amenities . Appalling . When booking this chalet we all voted for a hot tub and ski in ski out . Perfect for the skiing , Alas . On arrival we could NOT find the jacuzzi,
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Response from ServiceClientele, Guest Relations Manager at Madame Vacances Les Chalets de L'Altiport
Responded Mar 27, 2019
Dear Melanie, Thank you for your comments and I am glad to hear you enjoyed the resort and the skiing, which is brilliant in Alpe d'Huez. Your other comments are very harsh. Unfortunately, due to unforeseen circumstances, we were not able to offer the jacuzzi. We tried to contact you about this prior to your arrival but were unable to get in touch with you. The management on site offered you a partial refund for the inconvenience and you appeared to be very happy with this offer. It is unfortunate that even though you were happy with the outcome you still comment on your dissatisfaction publically. Kind regards, Ginny
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We booked a 6 bedroom chalet for a large family party of 9 at substantial cost for a week over Xmas. The area is stunning and second to none and we had a good start with the gift of a free Xmas tree and decorations. The chalet itself is pine clad inside, dated, with a large
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Response from ServiceClientele, Guest Relations Manager at Madame Vacances Les Chalets de L'Altiport
Responded Mar 27, 2019
Thank you for your review and feedback on our chalets. Your comments are disappointing for us and I am sorry to hear that you were not properly satisfied with the chalets. The properties are now 15 years old and are due renovations. Over the closed season, we will be renovating all of the chalets at the Altiport and putting into place a new premium service for season 19/20. We are sure that should you wish to try us again next season you will notice a big change in them! If you do decide to come back please get in touch with the chalets direct call center - Ski France. Kind regards, Ginny
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I was part of a party of 16 staying here and whilst the chalet is well positioned for the slopes and in a nice quiet area of the resort it could have been far better equipped for the price. Booked via Zenith Holidays their rep was very helpful it was however challenging trying
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Response from ServiceClientele, Guest Relations at Madame Vacances Les Chalets de L'Altiport
Responded Feb 27, 2018
Thank you for taking the time to review our chalets. I am sorry to hear that the chalet's kitchen was not well equipped for 16 people, I have never heard clients saying this before but I am sorry you believed this was the case. I really hope you do stay with us again, if you decide to please get in touch with me at Ski France so I can sort you out with a good deal. Kind regards, Ginny
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Pine.....Rustic pine chalets. no fire-doors. Clean....ish, tired 1980s pine everywhere. This place needs a PROFESSIONAL clean everywhere. The sofas are comfy for about 20 minutes. The dining room chairs are pine chairs, so is everything else. I could feel the springs in the
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Response from ServiceClientele, Guest Relations at Madame Vacances Les Chalets de L'Altiport
Responded Feb 23, 2018
Thank you for your review on our Altiport chalets. Although some reviews are disappointing for us they help us to know where we have to improve in order to get it right for other clients. I am very sorry to hear that the chalet didn't quite reach expectation, this really is not the kind of review we are used to getting for these chalets and normally clients are very impressed with them. Sorry you thought differently. Noted your comments on the furniture. I believe that we will be changing a lot of this over the upcoming closed season. I am very glad however that you did enjoy your holiday and the location of the chalet - this really cannot be beaten. If you do decide to come back to the chalets please do get in touch with me at Ski France as I would love to sort you out with a great deal on your next ski holiday. Kindest regards, Ginny
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Definitely, the Chalets de l'Altiport represent one of the nicer locations in Alpe d'Huez. The area of the chalets is easily reachable, during the day, via a free bus (citron line). And one can sky or walk directly from the chalets door. Aesthetically, this area is the best in
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Response from ServiceClientele, Guest Relations at Madame Vacances Les Chalets de L'Altiport
Responded Jul 4, 2017
Thank you, Silvia, for your review. I am a bit shocked about your comments... Most people believe Alpe d' Huez to be a beautiful resort and I have never heard anyone say otherwise. Regarding your comments about the chalet- it is very rare to get anything bellow 5 stars and to hear that some things were "not up to the standard" is very strange! I will be investigating into what exactly has happened here and why things were not how you would have wanted to find them. Meanwhile, this year, there are high client satisfaction rates in the Altiport chalets. Kind regards Ginny
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PRICE RANGE
$130 - $1,405 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
les chalets de l`altiport hotel l`alpe-d`huez
LOCATION
FranceAuvergne-Rhône-AlpesIsereL'Alpe-d'Huez
NUMBER OF ROOMS
12
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