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All reviews geneva airport drinking water double bed scrambled eggs affordable hotel close to the airport reception staff clean hotel stayed one night large supermarket kitchenette wellness taxi studio
Clean rooms for a few days,they only clean once a week
Towels changed once a week,if you want a clean one,you have to pay €7,also one roll of loo paper
Breakfast is €12 ,but most of it gone if down after 8
Think it’s a...More
Thank p k
Response from Hotel-cmanager, Manager at Appart'hotel et Spa Odalys Ferney GeneveResponded October 1, 2018
Dear P K, Thank you for taking the time to share your review.
We are sorry that your recent stay with us did not entirely meet your expectations.
As you might be aware, we are business/service apartments also known as apart-hotels, which is designed to...More
Starting with the bad... thats why you are here right? Having drove 600.. and something miles from the UK to here, I could 'as one would expect... a four star hotel as stated! Well, no. The room is supplied with a kettle, but no coffee,...More
Response from Hotel-cmanager, Manager at Appart'hotel et Spa Odalys Ferney GeneveResponded September 28, 2018
I am so sorry that we were able to meet your expectations and regret the inconvenience caused during your stay.
Regarding the currency exchange, for security reasons, we do not take money in cash at the reception.
As for the issues with the...More
This hotel cancelled my room at the very last minute (by automated message, not even a proper e-mail or phonecall), because -supposedly- there were be problems with my creditcard. Which was absolute nonsense!
On top of that: they successfully pre-authorized the payment with my card....More
Thank Alyt K
Response from Hotel-cmanager, L'équipe Odalys Ferney Genève at Appart'hotel et Spa Odalys Ferney GeneveResponded September 21, 2018
Dear Alyt K.,
We apologize for any inconvenience which you may have experienced in this case. We would however like to point out that our hotel did indeed send several reminder emails for the payment of the stay before arrival. As we never received a...More
I was staying in the hotel on the 5th of september 2018, and I want to share the experience.
Few problems with the behaivor to clients: first the lady in the reception started to deal with my reservation and suddenly a group came to the...More
Thank benny f
Response from Hotel-cmanager, Guest Relations Manager at Appart'hotel et Spa Odalys Ferney GeneveResponded September 10, 2018
Thank you for your review.
We are sorry that your recent stay with us did not meet your expectations. We regret the inconvenience caused.
Regarding the city tax, it is an obligatory tax which every guest who is staying in the city must...More
We stayed one night in a studio prior to flying out of Geneva. It was ideal for us, as its close to the airport yet doesn't suffer from too much airplane noise.
The studio had more facilities than we needed for one night's stay but...More