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Hotel Mercure Arras Centre Gare

58 boulevard Carnot, 62000, Arras France
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Guests1 room, 2 adults, 0 children
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Traveler (98)
Room & Suite (51)
Dining (13)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Across the street from Arras TGV station, the Mercure Atria is just moments away from pedestrian streets, the historic centre and city squares featuring the belfry classified as a world heritage site by UNESCO. 30 minutes from Lille and Lesquin Airport,the hotel is ideally located 50 minutes by TGV train from the Gare du Nord in Paris. The hotel features 80 rooms including 38 refurbished superior rooms. Our conference facilities include a 300 seat auditorium and meeting rooms for up to 400 people.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Bar / lounge
Board games / puzzles
Pets Allowed ( Dog / Pet Friendly )
Conference facilities
Banquet room
Baggage storage
Paid public parking nearby
Parking garage
Secured parking
Street parking
Parking
Free internet
Wifi
Public wifi
Internet
Restaurant
Breakfast buffet
Breakfast in the room
Meeting rooms
Fax / photocopying
Newspaper
24-hour front desk
Dry cleaning
Laundry service
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Room features
Non-smoking rooms
Housekeeping
Room service
Safe
Telephone
Coffee / tea maker
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Business
Languages Spoken
English, French, Spanish, German
965Reviews13Q+A70Room tips
Traveler rating
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Popular mentions
I first stayed here in April 2019. The hotel was being refurbished then and I thought that it would have been completed by August. The air conditioning was still not operational, which was unfortunate as it was very hot. Dog friendly. Secure parking at a modest cost. Good food both at dinner and breakfast. The bar is not always staffed. There is no bell to call staff and so I had to wait about 10 minutes for a drink. City centre location, next to the railway station, but no train noise as hotel double glazed.
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There is not much wrong with this hotel which sensible management couldn't sort out. This was our second visit and as before, we came away thinking that "corners are cut" to help profits presumably . Obviously we expect hotels to be profitable but sometimes at a certain level, some luxuries are to be expected. Quite simply you won't get them here. Service is at the level of an IBIS (with respect to the budget brand as it's better value). For example, this was the only hotel of the 3 Mercures, 1 Sofitel, 1 Novotel and 1 Ibis which we have stayed in during recent weeks which failed to even leave us a Welcome Note. As Platinium members, one expects something - maybe just an extra bottle of water. Most hotels can offer a room upgrade or at least a coffee machine. Here nothing, not even a note of welcome. And don't expect a bowl of nuts with your aperitif either! Also this is the second year where the TV has had a "technical glitch" in that no non-terrestial French channels can be received. Really? Two years' back-to-back or did you just forget to pay the bill for the extra TV services again? The saving grace was the restaurant were on the ball - it looked like extra staff had been roped in as the hotel had a large group to cater for. The staff were a bit clueless but under the circumstances, at least a reasonable service was provided at a busy time. Breakfast was equally chaotic but most things were available. On balance, we'll probably try and find an alternative next year.
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We stayed here on our way back from Burgundy and driving to the tunnel We have used Mercure before in Troyes and find them very reliable and convenient The location is good and underground parking a great help with a car loaded with wine. Our room was well equipped and comfortable. Arras is a lovely place and the hotel a stones throw from the Grand Place. We chose to have breakfast which was very good lots of choices including hot food
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Response from c-longuet, Responsable réception at Hôtel Mercure Arras Centre Gare
Responded 1 week ago
Dear Sir, Madam, Thank you very much for your nice comment. We are happy if you had enjoyed your stay. We hope to welcome you for a next stay. Regards, Sabrina - Front Office Manager
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location fine; decor brilliant, attitude of staff good BUT the room awful. Refurb directly above the room heavy duty drilling and no mention at book in about the disturbance. On enquiry this was from 9am to 5pm everyday and will go on for some weeks. This was dishonest of hotel management. A notice in obne of the lifts stated it was all really good news...... NOT SO. We obtained a change of room after complaining - so why block the renting of that bad room (no 201) to start with. So much for being an ACCOR silver points holder.
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Review collected in partnership with Accorhotels.com
Response from c-longuet, Responsable réception at Hôtel Mercure Arras Centre Gare
Responded 1 week ago
Dear Sir, We are sorry if you were disappointed by your stay. We understand that the noice was a problem but we have to make the refurbishment in order to offer a better experience to our guests. We hope to welcome for a next stay with a new hotel. Regards, Sabrina - Front Office Manager
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This hotel rates as one of the best in Arras which was our reason to book. It's easy walking distance to the old town squares and directly above a large car park. Equally the train station is a short walk away. Checkin was a pleasant experience and one of the friendliest on our trip. This seemed to be the case with all the staff we interacted with in the hotel. The rooms are nicely laid out modern and fresh with a good rain head shower. No fridges in the room which is a bit of a down. We ate out in the centre of Arras and was back in time for a night cap at the bar. They have a free table-football game in the bar which was great fun. Breakfast was excellent with a good selection of hot and cold food. Fresh bread and croissants and selection of cold meats and cheese. If you have to visit Arras I would recommend this hotel. However Arras itself is not worth a specific visit. There are other French towns with more to offer.
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Response from c-longuet, Responsable réception at Hôtel Mercure Arras Centre Gare
Responded 1 week ago
Dear Sir, Madam, Thank you for your very nice comment. We are very happy if you have enjoyed your stay. We hope to welcome you a next time. Regards, Sabrina - Front Office Manager
Read more
Previous
PRICE RANGE
$98 - $154 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mercure atria arras centre hotel arras, accor atria arras centre
LOCATION
FranceHauts-de-FrancePas-de-CalaisArras
NUMBER OF ROOMS
80
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