Novotel Roissy CDG Convention Hotel
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10 Allee du Verger, 95700 Roissy-en-France France
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Room & Suite (120)
Dining (28)
Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for staff in public areas
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
- Contactless check-in
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Updated 01/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Novotel Roissy CDG Convention Hotel
Updated 01/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#9 of 29 hotels in Roissy-en-France
Location
Cleanliness
Service
Value
The Novotel Paris Roissy CDG Convention hotel is ideally located at 3kms from Roissy CDG Airport, 5km from Villepinte Expositions Center and 25 km from Paris. This 4 star hotel has 295 rooms and communicating rooms are available. They are all air-conditioned rooms with free Wifi, a welcome tray and a free access to our Wellness Club. Pamper yourself in this 600 sqm spa centre with heated swimming pool, Turkish steam bath, sauna, gym, massages and beauty treatments. The restaurant - Gourmet Bar- offers you a simple and authentic cuisine with local and worlwide culinary specialities. Ideal for a business trip to Paris, for seminars and conferences with 1,200 sqm of space across 17 modular rooms or for family trip with its family room, kids corner, fitness and wellness center, Novotel Paris Roissy CDG Convention combines perfectly work, leisure and relaxation.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Indoor play area for children
Pets Allowed ( Dog / Pet Friendly )
Shuttle bus service
Secured parking
Wifi
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Business
Languages Spoken
English, French
Location
Full view
74Somewhat walkable
Grade: 74 out of 100
19Restaurantswithin 0.3 miles
4Attractionswithin 0.3 miles
Contact
10 Allee du Verger, 95700 Roissy-en-France France
Name/address in local language
Getting there
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1,586Reviews40Q+A60Room tips
Reviews
Traveler rating
- 500
- 694
- 236
- 95
- 61
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Popular mentions
The facilities have not changed but service has improved a lot, probably due to the fact that there are fewer guests because of Covid19. The facilities are safe and special thanks to the kindness of reception staff Lara and Rebecca.
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Date of stay: September 2020
Location
Cleanliness
Service
Room Tip: Facing the outdoor parking
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1 Helpful vote
Helpful
Response from Jérôme SANCHEZ, Directeur général at Novotel Roissy CDG Convention Hotel
Responded Oct 17, 2020
Dear guest, We thank you so much for your good review and hope having the pleasure to welcome you for your next stay :). Best regards, Jérôme SANCHEZ
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The hotel is very nice, very well located. We had a very good time there! The room was amazing! The breakfast was a bit redundant, I hope next time they will have more different things for people that don't eat meat (like salmon, more cheese types, nuts...)
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Review collected in partnership with Accorhotels.com
Date of stay: February 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from JeromeSANCHEZNovotel, Directeur général at Novotel Roissy CDG Convention Hotel
Responded Mar 4, 2020
Dear guest, We are so pleased to learn your high level of satisfaction. We do take into account your feedback about breakfast products variety. Best regards,
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Prior to my visit I contacted the hotel regarding booking and paying for early check in on my arrival date. This was not straight forward- first I was made aware that I have to pay for the early check in prior to my visit and pay for my original accommodation on arrival. When I tried to make a payment over the phone I was told there was no booking under my name for my dates. It took several calls back and forth to sort this all out. The outcome resulting in, they do not take payments over the phone and I am to make all payment on arrival (early check in and original accommodation). A lot of time wasted and panic for no reason. On arrival at the hotel, we asked if breakfast could be sorted for the early check in date only and we were assured that would be sorted for free for us as we had children with us. This was not to be the case as we were presented with a bill at the breakfast table. When we explained that the lady at the desk said she would sort it, they told us not to worry, it’s ok, we can leave. The restaurant: Not too much selection, however food was very nice. Service however, not the best. The staff who could not speak English respond with ‘NO ENGLISH’ and walk away leaving us unattended and waiting a longer period of time for a member of staff who could assist us, even then I had to get up and ask to be served. Check out: There is a drop in box, where you can drop your keys when checking out. We asked if we should use this, the man at the desk said no I will take it. No problem, we left the hotel. An hour or so later on checking my account I see that a sum of £34.65 had been taken from the hotel. Obviously I made contact asking what the payment was for, their response was city tax (which was fine) and breakfast on the day of arrival (not fine). I went on to explain the situation about breakfast with descriptions of the staff we spoke to and received no response. I was appalled that a payment was taken without my consent or knowledge and even after expressing that, no acknowledgment, responsibility or refund was offered. The hotel itself: The hotel is beautiful. The rooms were lovely. And MOST of the staff friendly and attentive. There is a free shuttle bus which runs from cdg airport to and from the hotel with a regular service between 5am Ish until approximately 1am which is very useful. …
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Date of stay: February 2020Trip type: Traveled with family
Helpful
Response from JeromeSANCHEZNovotel, Directeur général at Novotel Roissy CDG Convention Hotel
Responded Mar 4, 2020
Dear guest, We thank you for your feedback. We do apologize for the inconvenience and misunderstanding for early C-I and breakfast charge. Would you please send us your dates in order to proceed to the refund? H5418@accor.com Best regards,
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The hotel is clean and convenient for the airport but service in all areas bar restaurant and checkouts was not good. When getting your deposit of 50 euros returned you are told that there is a city tax to pay of just over €5 on giving a €10 euro note she ignored my request for change - it’s not a lot of money and I would have put the change in the charity box but I hate assumptions and just think how much money they make if they did that to all their guests.
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Date of stay: February 2020Trip type: Traveled with family
1 Helpful vote
Helpful
Response from JeromeSANCHEZNovotel, Directeur général at Novotel Roissy CDG Convention Hotel
Responded Feb 17, 2020
Dear guest, We are very surprised by your comments and your rating. We kindly explained to you this morning at your check out that we do not offer foreign currency exchange at the hotel. On the other hand we take the currencies if you have the exact amount. We also confirm that the local tourist tax is paid to the city of Roissy in France and is a local obligation Best regards,
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It seems that even frequent guests get bumped. After spending 102 nights in hotels since the beginning of 2019 [yes, I counted], I was shocked to find that upon arrival, with a fully paid and confirmed non-refundable reservation, the hotel was full. Front desk staff were only empowered to offer a room at a lesser hotel....or something 5 miles away....both completely unacceptable and inadequate. They even tried to blame the booking site I had used. Unfortunately I dont see how a website could be responsible for poor hotel inventory management. Really unprofessional and disappointing. It's not about whether a problem occurs.....it's how the hotel deals with the issue that matters. A great way to turn away a regular from the brand!
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Date of stay: January 2020Trip type: Traveled on business
Helpful
Response from JeromeSANCHEZNovotel, Directeur général at Novotel Roissy CDG Convention Hotel
Responded Feb 8, 2020
Dear guest, We do apologize for the inconvenience. We did our best and understand that it was not enough. Please let us a new chance for a next parisian stay. Best regards,
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PRICE RANGE
$100 - $202 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
novotel convention & wellness roissy cdg hotel roissy, novotel convention and wellness roissy cdg, novotel roissy, roissy novotel
FORMERLY KNOWN AS
Dorint Paris Airport Roissy
LOCATION
FranceIle-de-FranceVal-d'OiseRoissy-en-France
NUMBER OF ROOMS
295
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Claim Your Listing Frequently Asked Questions about Novotel Roissy CDG Convention Hotel
Which popular attractions are close to Novotel Roissy CDG Convention Hotel?
Nearby attractions include Eglise Saint-Eloi (0.2 miles), Parc du Cèdre (0.2 miles), and Parc de La Mairie (0.3 miles).
What are some of the property amenities at Novotel Roissy CDG Convention Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Novotel Roissy CDG Convention Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Novotel Roissy CDG Convention Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Novotel Roissy CDG Convention Hotel?
Yes, paid private parking on-site and secured parking are available to guests.
What are some restaurants close to Novotel Roissy CDG Convention Hotel?
Conveniently located restaurants include Escale Passion, Cinq J Pizza, and Aux Trois Gourmands.
Are there opportunities to exercise at Novotel Roissy CDG Convention Hotel?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Is Novotel Roissy CDG Convention Hotel located near the city center?
Yes, it is 0.3 miles away from the center of Roissy-en-France.
Are any cleaning services offered at Novotel Roissy CDG Convention Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Novotel Roissy CDG Convention Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Novotel Roissy CDG Convention Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.