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Relais Spa Paris-Roissy CDG

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Relais Spa Paris-Roissy CDG
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594 Reviews from our TripAdvisor Community

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Showing 278: English reviews
Dundee, United Kingdom
Reviewed 4 weeks ago via mobile

We stayed on a city break for 3 nights to Paris- booked through booking.com which was good until it mentioned the security deposit after we had booked. It was meant to be €750, however the receptionist randomly allowed us to give only €500 after I asked to talk to a manager because neither of us own a credit card. I...

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Helpful?
Thank Richarddolan1988
RelaisSpa, Responsable relations clients at Relais Spa Paris-Roissy CDG, responded to this review

Dear Richarddolan1988, Thanks a lot for your comment. We are very grateful for the time you dedicated to share your experience at the Relais Spa Roissy. Your constructive remarks are welcomed and will surely help us to improve guest’s experiences and services. Your feedback is essential to us! As a professional of hospitality, you know that small details will make...

Reviewed October 27, 2016

I've been staying at this hotel for quite a few times. And everytime I was totally satisfied. Staff are efficient and professional. Rooms are clean and spacious, and all room are equipped with in-room kitchen and cookwares. Frequent shuttle service to the aeroville mall (where you can find a big supermarket) is also very attractive. But this is not all,...

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Helpful?
Thank Ywt Y
RelaisSpa, Responsable relations clients at Relais Spa Paris-Roissy CDG, responded to this review

Dear Mrs. Ywt Y, First of all, on behalf of the hotel, I would like to sincerely thank you for your email, comment and the time you dedicated to share your experience with us. Your loyalty is highly appreciated and we will always do our best to make sure you spend a very nice stay with us. We are glad...

Stratford-upon-Avon, United Kingdom
Reviewed October 21, 2016

The hotel is close to the airport so if your not intending going into central Paris you can get you business done, relax in what I thought was a pretty decent hotel with comfortable bar and decent food. The next day you can avoid the traffic and take an easy taxi commute to the airport with a more relaxed departure...

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Helpful?
Thank ferguson99
RelaisSpa, Responsable relations clients at Relais Spa Paris-Roissy CDG, responded to this review

Dear ferguson99, Thanks a lot for sharing your comments regarding your experience at the Relais Spa Roissy. We are glad to read that our services did match your expectations. As you underlined, we do have a kitchenette in every single room which is highly appreciated by our guests. Some of them are staying for long stay and really enjoy this...

Princeton
Reviewed October 20, 2016

We needed a room for one night prior to our flight out of Charles DeGaulle Airport. We found the hotel on Hotwire and booked our room for under $100. We arrived late in the evening but the staff was very efficient. We asked about transportation to the airport and the hotel clerk offered to order a cab for us (we...

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Helpful?
Thank Cleomissy
RelaisSpa, Responsable relations clients at Relais Spa Paris-Roissy CDG, responded to this review

Dear Cleomissy, Thanks a lot for sharing your experience at the Relais Spa Roissy. We are very glad to read your satisfaction regarding our services and staff. We are present 24/7 to be certain we answer to your request and guarantee your well-being. We hope you will choose the Relais Spa Roissy for your next trip to CDG. See you...

Αθήνα, Ελλάδα
Reviewed October 20, 2016 via mobile

Don't even think to stay at this hotel. Service level was horrible. 3* hotels has better breakfast than Relais spa 5*. Be careful , they charge also your credit card for guarantee 250€ !!!!per day. My accommodation was for three nights and it was prepaid but they insist to charge me with the excuse of hotel policy and the argument,...

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Helpful?
Thank 1,122,334,444
RelaisSpa, Responsable relations clients at Relais Spa Paris-Roissy CDG, responded to this review

Dear Guest, We thank you for sharing your experience at the Relais Spa Roissy. I am sorry to read your displeasure and sincerely apologize for any inconvenience it may have caused. I understand that you can be surprise to see that we ask for a guarantee of 250€/ per day for premium room. For your information, this procedure is explicitly...

Reviewed October 19, 2016 via mobile

Worst airport hotel I have ever stayed in. Balcony was dirty - an old ashtray was out there that wasn't clean. No mini bar or even room service!!!!! Uncomfortable beds. Breakfast buffet okay but very unfriendly staff (this is by French standards so here I'm really saying something!). Act like you're an inconvenience. Bar food is good but be prepared...

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Helpful?
Thank Laura E
RelaisSpa, Responsable relations clients at Relais Spa Paris-Roissy CDG, responded to this review

Dear Laura E, We thank you for sharing your experience at the Relais Spa Roissy. I had the chance to exchange with you several times regarding this matter. Please rest assured that your experience has engaged our full attention. One more time, we would like to reiterate our deepest apologies regarding the shrinkage of your clothes. We fully understand your...

Miami, Florida
Reviewed October 12, 2016

the hotel is not as on the web pictures, it is old and shows lack of maintenance and cleaning. the floor was full of dark long hairs, including the bathroom , it was disgusting. I had to use flip flops all the time , the cheap Pergo of the room was also dirty , I truly doubt that the room...

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Helpful?
Thank mrencinales
RelaisSpa, Responsable relations clients at Relais Spa Paris-Roissy CDG, responded to this review

Dear mrencinales, Thanks a lot for sharing your experience at the Relais Spa Roissy. We are deeply sorry to read your disappointment and would like to sincerely apologize for the fact that our services did not match your expectations. We truly understand your point of view and will do the necessary. For your information, our rooms are always swept before...

New York City, New York
Reviewed October 9, 2016

The hotel is conveniently located in the proximity of the CDG Airport in Paris, in a small village, Roissy-en-France. Free shuttle buses connect the hotel to the airport, also the hotel may provide transportation on demand to downtown Paris, to the Opera. Personnel at the front desk and in the hotel are extremely friendly and helpful, most of them speak...

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Helpful?
Thank ArtNY
RelaisSpa, Responsable relations clients at Relais Spa Paris-Roissy CDG, responded to this review

Dear ArtNY, Thanks a lot for sharing your experience at the Relais Spa Roissy. We are very glad to read your satisfaction regarding our services. We do have a shuttle from hotel to the airport from 5am to midnight. Regarding the transportation to downtown Paris, this one is exclusively reserved for our crew members. Each team member will always do...

Indonesia
Reviewed October 8, 2016 via mobile

Stayed one night with my friends during my trip in Paris. They provide shuttle bus from airport of charles de gaulle and it is very helpful. The concierge is very polite and friendly. He helped me a lot to guide how to go somewhere i need. Love this hotel so much!

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Helpful?
Thank phanutama
RelaisSpa, Responsable relations clients at Relais Spa Paris-Roissy CDG, responded to this review

Dear Guest, Thanks a lot for sharing your experience at the Relais Spa Roissy. We are very happy to read your satisfaction regarding our hotel and concierge. It was a pleasure for our team to assist you and make sure you enjoy your short stay with us. Our concierges know the places to be, they are perfect guides! We look...

Grapevine, Texas
Reviewed October 5, 2016 via mobile

Bonjour! I'm staying at the hotel on business and it is my first visit to France. The hotel is very nice and clean. The security is excellent. Everyone here is very friendly. I will definitely stay here again. Martha

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Helpful?
Thank Martha W
RelaisSpa, Responsable relations clients at Relais Spa Paris-Roissy CDG, responded to this review

Bonjour Dear Mrs. Martha W! We thank you for sharing your experience at the Relais Spa Roissy. It is a pleasure for our team to welcome you for your first visit to France. Please feel free to exchange with our concierge to make sure you visit "the must see" in Paris. We are very glad to read that you feel...

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Amenities

Highlights
  • Pool
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Spa
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Relais Spa Paris-Roissy CDG and its 463 rooms (Premium, Executive Rooms and Junior Suites) will welcome you during your business or personal trips.From high quality of services to the large range of facilities (room service, concierge, housekeeping, executive lounge, business center, shop ...), everything is designed to make your stay a real moment of relaxation.Enjoy your stay at the Relais Spa to take a moment to relax in our new SPA in partnership with the famous French brand Nuxe.The team invites you to discover face & body treatments as well as our facilities: steam bath, sauna, swimming pool, jacuzzi and fitness center.Come and discover our bar the “Starry Lounge” where you can enjoy a bite to eat or a glass of Champagne under the stars in the cosy and elegant atmosphere during your stay. Warm and contemporary, our Brasserie Flo offer you the perfect environment to enjoy a great variety of meals and wines.Business travelers will appreciate its proximity to Roissy-CDG airport, as well as to the Villepinte and Le Bourget convention centers. ... more   less 

Additional Information about Relais Spa Paris-Roissy CDG

Address: 8 Allee du Verger, 95700 Roissy-en-France, France
Location: France > Ile-de-France > Val-d'Oise > Roissy-en-France
Price Range: $115 - $216 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Relais Spa Paris-Roissy CDG 5*
Number of rooms: 463
Reservation Options:
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Also Known As:
Relais Spa Paris-Roissy Cdg Hotel Roissy
Hotel Style:
#2 Romantic Hotel in Roissy-en-France
#5 Business Hotel in Roissy-en-France
#9 Luxury Hotel in Roissy-en-France
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Questions & Answers

Here's what travelers have asked, with answers from Relais Spa Paris-Roissy CDG staff and other travelers.
23 questions
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london
5 months ago

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Questions? Get answers from Relais Spa Paris-Roissy CDG staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask for a room at the back”
 of 5 bubbles Phillycook, Sep 20, 2016 | Read review
“entire hotel is quiet despite being under traffic patterns for CDG, never heard a single aircraft inside the hotel”
 of 5 bubbles matthewsN3139SF, Jul 27, 2016 | Read review
“renovated ones at some floors, some wings??”
 of 5 bubbles Professor_Camel, May 23, 2016 | Read review
“search for an alternative, less stars and better service”
 of 5 bubbles lbullinger, Mar 29, 2016 | Read review
“Hotel only good for airport business or stop over!”
 of 5 bubbles CarrieMarie13, Mar 20, 2016 | Read review
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