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Hotel Mercure Paris CDG Airport & Convention

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Zone Centrale Aerogare 1 route de la Commune BP 29248 Roissy en France Roissypole Ouest, 95712 Roissy-en-France France
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (366)
Room & Suite (147)
Dining (35)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 07/28/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Mercure Paris CDG Airport & Convention
Updated 07/28/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#12 of 26 hotels in Roissy-en-France
Location
Cleanliness
Service
Value
En plein coeur de l’aéroport de Roissy CDG, le Mercure Paris Charles de Gaulle Airport et Convention, adopte un style résolument moderne dans une atmosphère particulièrement chaleureuse et intimiste. En echo a l'univers de la mode et de la haute couture parisienne, les 345 chambres, parfaitement insonorisées et non fumeur, ont été repensées pour développer l'ergonomie et l'élégance. Espaces de convivialité et de rencontre, le bar et le restaurant de l’hôtel, vous proposeront des cartes originales et inventives. Pour vous détendre, l’hôtel dispose d'une piscine couverte avec vue sur le jardin et donnant accès a son solarium extérieur. Pour maintenir la forme, notre salle de fitness est à votre disposition. Au sein de ses 15 salles de réunions, vous pouvez organiser réunions, séminaires, cocktails, showrooms ou garden parties. Depuis les terminaux 1,2,3 empruntez le CDGVal jusqu’à l’arrêt PARKING PR puis rendez-vous à l'hôtel en suivant les indications « Hôtel Mercure».
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Full view
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Billiards
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Parking
Wifi
Indoor pool
Heated pool
Restaurant
Breakfast buffet
Breakfast in the room
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Fax / photocopying
Baggage storage
Gift shop
Non-smoking hotel
Shops
Sun deck
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Soundproof rooms
Housekeeping
Room service
Safe
Telephone
Electric kettle
Flatscreen TV
Bath / shower
Wardrobe / closet
Clothes rack
Private bathrooms
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Modern
Languages Spoken
English, French, Arabic, German

Location

Full view
Contact
Zone Centrale Aerogare 1 route de la Commune BP 29248 Roissy en France Roissypole Ouest, 95712 Roissy-en-France France
Name/address in local language
Getting there
Charles De Gaulle Airport0 miSee all flights
Orly Field21 miSee all flights
GoussainvilleParis RER11 min
GoussainvilleParis RER11 min
See all nearby hotels
1,196Reviews34Q+A63Room tips
Traveler rating
  • 320
  • 438
  • 245
  • 108
  • 85
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Popular mentions
Traveller8071 wrote a review Jul 2020
France1,732 contributions155 helpful votes
Kind staff but some of them a bit "lost" or not used to work in hotel. Bedromm attributed was with door communication to another room when we required to have room without communication door to another bedroom! Room standard, but, windows were dirty outside like a hell. Really not acceptable Fridge was lighting on and off during the night, I had to unplug it!!!! Bed was noisy Shower room was hold and marked on toilet seat with paints drops and other marks.... Floor corner and wall completly destroyed by humidity from shower. Not at the level of a Mercure 4stars. Far far away. Resturant: 2 dishes of penne with ckicken for one, vegetables for my the other, 2 glass of wines, 1 coffee=52 euros!!!! A robery! Breakfast without fresh fruits, very small range of choice. Pity 150 euros night and 52 euros diner+19 euros parking. Very expensive for what it is....
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Date of stay: July 2020
Value
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Response from Laurent HARTENSTEIN, Directeur général at Hotel Mercure Paris CDG Airport & Convention
Responded 2 days ago
Dear Madame, Dear Monsieur, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris CDG Airport & Convention. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence that the reason we need your help. Could you send us your room number and your date of your stay. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laurent HARTENSTEIN General Manager H0577-GM@acccor.com
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N0ggie wrote a review Jul 2020
Fredrikstad, Norway298 contributions122 helpful votes
One night for transit via CDG. Early flight next morning so I decided to stay at the airport. The hotel is not really directly at CDG. It is a 10min taxi ride around the area. This is supposed to be a 4-star facility, but I really felt like checking in to a hotel in Eastern Europe before 1980! Not very welcoming staff, nothing, absolutely nothing open in the hotel: bar closed, restaurant closed, swimming pool and gym closed. Not a word about that when booking. I felt ripped off, especially since the rate was rather steep, and both the hotel and the room felt like it was old and outdated with no ambience at all. I asked the reception staff if there was restaurants in the vicinity, but they did not know and wanted me to use their room service. Well, I am a seasoned traveller, and quickly found that there was a Holiday Inn next door (3min walk) with open bar and restaurant. IHG saved me, and I realized I should have stayed at Holiday Inn, mores because I am top tier Spire Elite and would probably had some perks there. Never will I stay at a gloomy, unfriendly and dated Mercure again.
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Date of stay: June 2020
Rooms
Service
Sleep Quality
Trip type: Traveled on business
Room Tip: stay at another hotel. there are plenty nearby
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Response from Laurent HARTENSTEIN, Directeur général at Hotel Mercure Paris CDG Airport & Convention
Responded 2 weeks ago
Dear N0ggie, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris CDG Airport & Convention. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Since the middle of June the restaurant is open until 10:30pm. From 16th of July our swimming pool is open as well. We inform you that to come to our hotel you have to take the CDGVal ( free mini métro) and walk five minutes from the station. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laurent HARTENSTEIN General Manager
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barrygbg wrote a review May 2020
Fremont, California8 contributions3 helpful votes
We booked a room for March 22. Minutes later we received an email thanking us for our stay on March 18 and our card was charged for the room. Totally ripped off. Then I called. And they picked up the phone and immediately hung up. Over and over I called. We had no choice but to find another hotel.
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Date of stay: March 2020Trip type: Traveled as a couple
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Kelly L wrote a review Mar 2020
1 contribution
Hello I would like to thank the receptionist (man) who worked at 22.03 in the morning. We stayed at 21-22.03 and when I left in the morning I forgot the necessary papers in the hotel room and at the airport I discovered and called the reception and the man took pictures of the papers and emailed to me. I'm very happy and I hope my thanks go to him.
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Date of stay: March 2020Trip type: Traveled with friends
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Response from Eric BOUF, Directeur général at Hotel Mercure Paris CDG Airport & Convention
Responded Mar 26, 2020
Dear Kellyvii, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris CDG Airport & Convention. It's always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement in this difficult moment. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Eric BOUF Directeur Général
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CSDL wrote a review Jan 2020
Cork, Ireland120 contributions34 helpful votes
Total lack of respect: I was in line, waiting to do my check in for more than 20 minutes patiently when a cabin crew from Turkish Airlines with 6 or 7 people arrived and simply took my place, and the service desks attendants didn't bother to ask if they could skip the line or not, or even said sorry about that. When I complained about that both attendants had ignored me and the one who did my check in was very rude afterwards. I was pretty tired and the lack of respect was beyond everything. If I can choose I would never come back there. Oh, I did my check in online in advance to speed things up so I should to go the Privilege desk which is always empty, and everything should be ready to give my keys, but is wasn't. Disaster. Disappointing.
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Review collected in partnership with Accorhotels.com
Date of stay: January 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
1 Helpful vote
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Response from Bouf-Eric, Directeur général at Hotel Mercure Paris CDG Airport & Convention
Responded Jan 21, 2020
Dear Chris L, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris CDG Airport & Convention. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We will share your comments with our front desk manager. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eric BOUF Géneral manager
Read more
Previous
PRICE RANGE
$101 - $207 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pullman paris charles de gaulle airport hotel roissy, pullman hotel roissy, accor hotel roissy
FORMERLY KNOWN AS
Pullman Paris Charles De Gaulle Airport
LOCATION
FranceIle-de-FranceVal-d'OiseRoissy-en-France
NUMBER OF ROOMS
345
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Frequently Asked Questions about Hotel Mercure Paris CDG Airport & Convention
Which popular attractions are close to Hotel Mercure Paris CDG Airport & Convention?
Nearby attractions include La Locomotive (0.6 miles).
What are some of the property amenities at Hotel Mercure Paris CDG Airport & Convention?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at Hotel Mercure Paris CDG Airport & Convention?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Hotel Mercure Paris CDG Airport & Convention?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Hotel Mercure Paris CDG Airport & Convention?
Conveniently located restaurants include Culinaire Bazaar, Olivine, and Skylight.
Are there opportunities to exercise at Hotel Mercure Paris CDG Airport & Convention?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Does Hotel Mercure Paris CDG Airport & Convention have an airport shuttle?
Yes, Hotel Mercure Paris CDG Airport & Convention offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Mercure Paris CDG Airport & Convention?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hotel Mercure Paris CDG Airport & Convention?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hotel Mercure Paris CDG Airport & Convention offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Mercure Paris CDG Airport & Convention?
The staff speaks multiple languages, including English, French, German, and Arabic.