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Mercure Paris Porte de Pantin

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278 Reviews from our TripAdvisor Community

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Showing 79: English reviews
Montreal
Level Contributor
618 reviews
122 hotel reviews
common_n_hotel_reviews_1bd8 828 helpful votes
3 of 5 stars Reviewed July 1, 2016

There were no other guests and 3 ladies that work there. It took them 10 minutes to arrive and ask us for drinks, and then 10 minutes to bring it to us. They were not super sure about daily specials. When finally we ordered it took 41 minute for food to arrive and almost the same for them to pick... More 

Helpful?
Thank fabioinmontreal
Grégory C, General Manager at Mercure Paris Porte de Pantin, responded to this review

Dear Fabio, Thank you for taking the time to share your experience. I am sorry that your experience at the restaurant did not meet your expectations. please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer and your feedback is very important to us. We are taking the appropriate measures to... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 14, 2016 via mobile

I had to book for a night because of a live show nearby. The hotel is quite close to two metro stations and to the Parc de la Villette. The staff was very kind, my room clean and really comfortable. There was a big tv, free Wi-Fi, a desk and a free bottle of water in the mini bar. I... More 

Helpful?
1 Thank Eleonora C
Grégory C, General Manager at Mercure Paris Porte de Pantin, responded to this review

Thank you so much for sharing your comments. I hope you enjoyed your show! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as encouragement to all of our staff. For your information, we will soon be finished all of the renovations in October... More 

Grenoble, France
1 review
3 of 5 stars Reviewed March 25, 2016

It's correct, but they have a huge problem with printer. It take ONE HOUR to print 20 pages. They also fractured the copy that I asked to make, 20 cents per copy, for 4 star hotel a little bit to much.

Review collected in partnership with Accorhotels.com

Helpful?
Thank Nataliya38
Grégory C, Directeur général at Mercure Paris Porte de Pantin, responded to this review

Dear Nataliya, Thank you so much for taking the time to write your thoughts following your stay at Mercure Paris Porte de Pantin hotel. I am as well very happy that you enjoyed the room, the bathroom and the hotel services. Effectively, we receive a lot of good comments about the room, especially about the tea and coffee facilities and... More 

Berkshire, United Kingdom
Level Contributor
110 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed March 23, 2016 via mobile

Nice, clean, great value for money A bit noisy cause of the refurbishment work being carried out. Seems they are not prepared at the restaurant for fully booked guests mode at breakfast. ... long waiting to find a table

Helpful?
Thank Mo H
Grégory C, General Manager at Mercure Paris Porte de Pantin, responded to this review

Dear Mr. Mo H, Thank you very much for your review ! Nice, clean and great value for money; all the team and myself are plaised to receive your nice comments ! These are our everyday goal. This month, we proposed a nice operation during breakfast with the cake LA BRIOCHE. "Let them eat cake !" (Qu'ils mangent donc de... More 

Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed March 20, 2016 via mobile

Stayed here 1 night to watch the England rugby team clinch the Grand Slam. 5 stops East from Gare du Nord on Metro line 5... 30 mins from Stade de France. After thinking we had arrived in 'Nelson Mandela House' Due to the lifts, the rooms turned out very good

Helpful?
Thank Alhoopy
Grégory C, General Manager at Mercure Paris Porte de Pantin, responded to this review

Hello, Thank-you for your comment on TripAdvisor. You must be very happy after clinching the victory at the Stade de France! The “styleart” that we have placed in the elevator has a lot of people talking! Please don’t hesitate to follow us on Facebook where we speak the local artist at the heart of this work. We would love to... More 

London, United Kingdom
Level Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed March 9, 2016

not situated in the best part of Paris, but the hotel which was getting very tired is undergoing a refurb. The rooms which have been done have a good sized walk in shower and are fine for a short stay

Review collected in partnership with Accorhotels.com

Helpful?
Thank Simon E
Grégory C, Directeur général at Mercure Paris Porte de Pantin, responded to this review

Good morning, Thank you for your comment after your stay in our hotel. Indeed, the entire hotel is under renovation. There are new photos on our website. We hope you are going to like it. In few months, all the hotel with be refreshed to satisfy our many regular customers and to surprise the new. For your next stay in... More 

Farnborough, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed November 18, 2015

The hotel is well placed just outside the city on the orange line 5 on the metro, get off at Hoche, about 6 stops from Garre du Nord, don't do what I did and get a taxi, the driver fed me some bull about the hotel being really far and was a fixed price of 75 euros as over half... More 

Helpful?
Thank Basspixie
Grégory C, Directeur général at Mercure Paris Porte de Pantin, responded to this review

Dear Madam, Dear Sir, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Porte De Pantin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve... More 

Staines, United Kingdom
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed October 21, 2015

I stayed here for 4 nights on business and had a lovely experience. The room was large, clean, with a huge window looking toward La Vilette - however you need to be on a high floor to see over the trees. It was equipped with wardrobe, trouser press, TV, fridge, kettle, hairdryer, soap, free WiFi and phone. The bathroom was... More 

Helpful?
Thank JLWCD
Grégory C, Directeur général at Mercure Paris Porte de Pantin, responded to this review

Dear Madam, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Porte De Pantin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality... More 

London
Level Contributor
104 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed May 26, 2015

As is the story of my life, we arrived very early - 8am on Friday morning, to be precise. I had already enquired before we arrived about paying for an early check-in but was advised by a very nice woman on the phone that although they didn't do early check-ins, if there was a room available, then they would do... More 

Helpful?
Thank angels1five
Grégory C, Directeur général at Mercure Paris Porte de Pantin, responded to this review

Dear Sir, Madam, By answering our questionnaire, you have taken the time to give us your opinion about your stay in our hotel, and we thank you. We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies. Be assured that the necessary corrective measures have already been taken to ensure... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Room Service
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Three star hotel offering 123 rooms. The Mercure Paris Porte De Pantin is located opposite the "Porte de Pantin", five minutes walk from the Parc De La Villette. Direct access to the centre of Paris by car, metro or RER regional train. The hotel features a restaurant, a bar, gardens, a fitness centre as well as bright, pleasant meeting rooms. ... more   less 

Additional Information about Mercure Paris Porte de Pantin

Address: 22 avenue Jean Lolive, 93500 Pantin, France (Formerly Libertel Reference Paris Porte De Pantin Tradition)
Location: France > Ile-de-France > Seine-Saint-Denis > Pantin
Price Range: $94 - $215 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Paris Porte de Pantin 4*
Number of rooms: 123
Reservation Options:
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Also Known As:
Mercure Paris Porte De Pantin Hotel Pantin
Accor Paris Porte De Pantin
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