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All reviewsla defensefree shuttletrafalgar tourprivilege roomstayed here for two nightstrain stationeiffel towernice hotelbusiness districtsmall gymnespresso machineminute walktop floorcouple of nightsthe room was nicereception staffparis
I had the joy to stay one night at the Mercure la Defense 5. this hotel is located close in the business district. Hotel is shuttling for free to la Defense where you get access to public transportation (tram/subway/bus). However, there is a small mall...More
Thank Ilona S
Response from Mercure92400, Guest Relations Manager at Mercure Paris La DefenseResponded 1 week ago
Waouh, what a pleasure to read your comment!
We are so happy you appreciated your stay at the Mercure Paris La Défense.
We hope to see you again.
Charlotte, Guest relations manager
Ordered burger without cheese and got burger with cheese. Seriously what’s difficult to understand.
Would recommend eating in restaurants outside which are walking distance. This hotel is surrounded by restaurants so you won’t have trouble finding a place to eat.More
Thank Raj K
Response from Mercure92400, Responsable relations clients at Mercure Paris La DefenseResponded 3 weeks ago
We thank you for your comment about your stay at the Mercure Paris La Defense.
We are sorry that your experience didn't match with your expectation. The restaurant manager has been informed of your comment and the appropriate measures will be taken.
The hotel rooms are nice and recently refurbished. However they have not upgraded the air conditioning and the current system does not work. The room was so hot and despite having it set on the coldest setting and the fan on full it made no...More
Thank Simon H
Response from Mercure92400, Responsable relations clients at Mercure Paris La DefenseResponded January 8, 2018
We thank you for your comment about your last stay at the Mercure Paris La Defense and wish you all the best for 2018!
We are happy you liked the recently refurbished hotel rooms.
Nevertheless, we are sorry to read that your stay doesn't...More
Give lousy service on charging high price....
I think they don’t even clean up the room before next customer check in. Towel and carpet still with stain when we checked in.
Need to do some upgrade on furnishings and services...More
Thank Chin S
Response from Mercure92400, Guest Relations Manager at Mercure Paris La DefenseResponded December 20, 2017
We thank you for your comment. We are sorry to read that your stay doesn't answer to your expectations.
I think it would be important to exchange together about your experience.
Know that the satisfaction of our guests is our priority and note my...More
My usual hotel was full so I had to stay here. Working on the Champs I already knew the hotel was far away from central Paris especially with the train strikes on the RER (30-40 mins in a taxi) but that was OK. The hotel...More
Response from Mercure92400, Guest Relations Manager at Mercure Paris La DefenseResponded December 1, 2017
We are sorry your experience didn't meet your expectation.
We would like to exchange with you. Please don't hesitate to contact me by email : firstname.lastname@example.org.