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Novotel Paris Est

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Novotel Paris Est
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1,588 Reviews from our TripAdvisor Community

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Showing 438: English reviews
Reviewed 1 week ago via mobile

The superior room is not superior. Upgraded to executive but the exact same room, but you get cold drinks, a coffee machine and a bath robe... it was very hard to enjoy the stay as the room wasn't restocked correctly. Not enough coffee, sugar or milk. And a beer went missing from the mini bar one day???? Rooms are way...

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Helpful?
Thank Jonathan B
Novotelparisest, Responsable réception at Novotel Paris Est, responded to this review

Dear Jonathan B, You have taken the time to tell us about the inconvenience you experienced during your stay in our hotel. I thank you very much and offer my sincere apologies. I understand and am quite sorry about the circumstances that have, in part, disrupted your stay. I will not fail to follow up on your remarks. I hope,...

Belgium
Reviewed October 28, 2016

Located next to Metro stop, and euro lines bus stop, this was conveniently next to public transport. A shopping mall is also near by. And, this was very approachable by car. We stayed there for 2 nights and we're pleased with the service and overall experience. The reception is really top class while rooms are just like they should be....

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Helpful?
Thank punitworld
Novotelparisest, Responsable réception at Novotel Paris Est, responded to this review

Dear punitworld , Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Arnaud

Reviewed October 27, 2016 via mobile

Night 3 and 4 of our 29 nights and wow.... It can't get much worse! Our room was full of maintenance issues.... Bathroom grout needed a good scrub, bathroom corners full of dust and mould, ceiling tiles loose and towel rails coming away from walls.... The bed was horrendous, almost like a makeshift frame with an old mattress on top...

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Helpful?
Thank SJ09AH
Novotelparisest, Responsable réception at Novotel Paris Est, responded to this review

Dear customer, I appreciate the time you took to share the problems you encountered during your stay. Please allow me to say how sorry I am that the issues affected your satisfaction during your stay in my hotel. I shared your comments with all of the teams to provide a better quality of service. I do hope that, despite these...

Brussels, Belgium
Reviewed October 17, 2016 via mobile

A vast Novotel in the suburbs of Paris, probably not the best option due to the surrounded area, bit dangerous mostly after sundown. Hotel in itself is ok, with big rooms and good breakfast. If so, refresh of rooms will be a good idea.

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Helpful?
Thank BertaAC
Encarnacion, Paraguay
Reviewed October 15, 2016

The hotel itself is good, it is quite far from the city center though, but you got the metro near so getting to the hotel is easy, the service was fine, breakfast was good, would recommend it if you don't mind the distance from the center.

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Helpful?
Thank slim182
Novotelparisest, Responsable réception at Novotel Paris Est, responded to this review

Daer Slim 182, We very much appreciate your comments regarding your stay at the Novotel Paris Est. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our...

Reviewed October 8, 2016

We stayed with a large group who was performing in the 'La Grande Parade de Paris – Champs Élysées. The rooms were nice, clean, spartan, and about what we expected. We had a buffet style breakfast as a group which was good, so I can't speak about the restaurant. The hotel is located at the intersection of two highways and...

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Helpful?
Thank Eric L
Novotelparisest, Responsable réception at Novotel Paris Est, responded to this review

Dear Eric L. We very much appreciate your comments regarding your stay at the Novotel Paris Est. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our...

Lima, Peru
Reviewed September 23, 2016 via mobile

The facilities are nice, breakfast is generous, and it is near a subway station which makes it very handy. However, we had booked a 3-bed room, tjey gave us a double bed and two couch beds which werent comfortable at all.

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Helpful?
Thank den129
Novotelparisest, Responsable relations clients at Novotel Paris Est, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Aïssata.

Reviewed September 23, 2016 via mobile

Service terrible. Most of the staff attitude is unrespectful and not many people speak English or Spanish, something necessary in a hotel which receive international people. They think they're doing you a favor for attending you.

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1Thank Omar P
Novotelparisest, Responsable réception at Novotel Paris Est, responded to this review

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your...

Halifax, United Kingdom
Reviewed September 12, 2016

I stayed here with the Royal British Legion Pedal2Paris group and found the hotel excellent. It is away from centre if Paris but short Metro ride to anywhere. My only problem is I left some of my cycling gear in the bathroom and don't know who to contact to get it back. I'm hoping someone from the hotel all see...

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Helpful?
Thank Linzi S
Poole, United Kingdom
Reviewed September 2, 2016

This hotel spent all their money on doing up the front reception area. The family room was cramped and you couldn't swing a cat in it. There was only an itchy blanket on the sofa bed, which we repeatedly asked to be replaced by a duvet due to my son's allergies. This never came and staff in general seemed disinterested...

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Helpful?
Thank glynnis
Novotelparisest, Responsable relations clients at Novotel Paris Est, responded to this review

Thank you for taking the time to tell us about your experience at the Novotel Paris Est. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Fitness Center with Gym / Workout Room
GreenPartner Learn More
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
The Novotel Paris Est is a 3 star hotel with 609 rooms within easy reach of Roissy and Orly airports and the A3 and A1 motorways, and just 15 minutes by metro from the Opera. Ideal for holding meetings, conferences and seminars, the hotel offers 2,500 sqm of adaptable meeting rooms. The hotel also features numerous facilities for your comfort and relaxation including a gym, Cosy bar, Novotel Cafe restaurant, Instant Nomade store, games corner, newsstand and more all in modern, friendly surroundings. ... more   less 

Additional Information about Novotel Paris Est

Address: 1 avenue de la Republique, 93177 Bagnolet, France
Location: France > Ile-de-France > Seine-Saint-Denis > Bagnolet
Price Range: $81 - $148 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Paris Est 4*
Number of rooms: 609
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Also Known As:
Novotel Paris Est Hotel Bagnolet
Novotel Hotel Paris Est
Novotel Hotel Bagnolet
Novotel Bagnolet
Bagnolet Novotel
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Questions & Answers

Here's what travelers have asked, with answers from Novotel Paris Est staff and other travelers.
17 questions
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Questions? Get answers from Novotel Paris Est staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“7th floor was just fine”
 of 5 bubbles 436linzis, Sep 12, 2016 | Read review
“Request room with extra bed free of charge when travelling with kids”
 of 5 bubbles leafjumper, Aug 18, 2016 | Read review
“Pay extra for a Superior room or better”
 of 5 bubbles 414judyj, Mar 24, 2016 | Read review
“The Wifi is DISGUSTING!!!!!!!!!!! You have to pay 9.99€ for better Wifi, and it ONLY LASTS FOR 24 HOURS!!!!!!!!!!!!”
 of 5 bubbles Simanye11, Aug 24, 2015 | Read review
“Rooms have AC Good sleep”
 of 5 bubbles Mahii_H, Aug 19, 2015 | Read review
5 of 5
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