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Best Western Hotel & SPA Le Schoenenbourg

Traveler (284)
360
Panoramas (9)
Room & Suite (235)
Certificate of Excellence

About

#1 of 8 hotels in Riquewihr
Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders Bronze level
The BEST WESTERN Hôtel & SPA Le Schoenenbourg welcomes you to Riquewihr, set between the sunny slopes and the Ballons des Vosges Nature Park. In the heart of the Alsace Wine Route, this medieval village, as picturesque as it is charming, is a must when visiting our region. Our 3-star hotel is located at the foot of the ramparts of the medieval town of Riquewihr, a short walk from the vines and the vintage wine which gave it its name. Whatever the season, you will discover Alsace surrounded by magnificent landscapes. You will also benefit from a privileged location: 5 km from Ribeauvillé, 15 km from Colmar, 45 km from Mulhouse and 60 km from Strasbourg. The opportunity to discover the entire region, from the vineyards to the typical villages and including the wine cellars, museums and other castles.
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Property amenities
Pool
Free High Speed Internet (WiFi)
Free parking
Fitness Center with Gym / Workout Room
Bar/Lounge
Spa
Breakfast Available
Dry Cleaning
Heated pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Wheelchair access
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Room features
Air conditioning
Minibar
Accessible rooms
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Great View

Location

Full view
93Great for walkers
Grade: 93 out of 100
29Restaurantswithin 0.3 miles
18Attractionswithin 0.3 miles
781Reviews
6Q+A
61Room tips
Traveler rating
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Popular mentions
The staff was wonderful and greeted us with smiles throughout our 3-night stay. The staff was very helpful as well with local information and helped us make restaurant reservations. The hotel was nicely remodeled and looks brand new. The outdoor pool was great to get our first
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Response from M_Striebel, Directeur général at Best Western Hotel & SPA Le Schoenenbourg
Responded 2 weeks ago
Dear guests, Thank you for taking the time to write about your experience with us. We are very happy that you enjoyed your stay with us and the friendliness of our staff. We are looking forward to welcome you again on your next visit here and hope to bring the same level of satisfaction on your next stay with us. Kind regards, Mathias Striebel Best Western Hotel & SPA Le Schoenenbourg hotel.schoenenbourg@gmail.com
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Not a service oriented hotel. Checked in at 14:30 and first got told we need to wait until 15:00 and we should read the terms and conditions. We booked one of the expensive rooms, booked at Best Western side and got confirmation at 14:00... they didn’t even invited us forces
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Review collected in partnership with Best Western
Response from M_Striebel, Directeur général at Best Western Hotel & SPA Le Schoenenbourg
Responded 2 weeks ago
Dear guests, Thank you for poviding your side of the story about your experience with us. Now, please allow me to write the REAL story: you indeed came in at 2pm hoping to do an early checkin (even though every website mentions that our checkin time is at 3pm ) and we were unfortunately not able to accomodate your early checkin request as you hoped because rooms had not been checked by our headhousekeeper. To ensure that our room cleanliness is optimal, our headhouseekper checks every room before checkin time. It is a process that we do not want to rush or skip because it is the gatekeeper to our room cleanliness good reputation. As you mentionned, we did provide your room early so we did not fail in any way. On that note, I am very sorry that the fact that we could not bend our checkin policy ruined your whole stay with us. Our staff is usually praised for its warm customer service and helpfulness with local information and it is a shame that you were not able to take advantage of this. I hope that our readers will look at all of our reviews and understand that this review is an isolated case and the result of a person not getting a hotel to bend a rule just for him. We do try to accomodate personal requests whenever possible. It is however sometimes not possible for security, legal or logistic reasons. Best regards, Mr Striebel hotel.schoenenbourg@gmail.com
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We arrived by car and there was plenty of free parking outside and also covered.Hotel also have Parking Garage might not be free did not ask. No Restaurant but a short walk to Town. Rooms very small and hot. A/C not set for cooling yet reception explained still Cold outside at
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Response from M_Striebel, Directeur général at Best Western Hotel & SPA Le Schoenenbourg
Responded 3 weeks ago
Dear guests, Thank you for providing some feedback on your experience. I would like to highlight the fact that we have no less than 8 room types at our hotel ranging from smaller rooms of 15m² to larger rooms or suites of over 50m², with the price increasing as the room size increased. As far as the A/C issue is concerned, on behalf of my entire team, I would like to apologize for the inconvenience you had during your stay. For the comfort of our future guests, we scheduled to upgrade our A/C units in our rooms with quieter and more efficient brand new A/C units. I was monitoring the weather and scheduled the work to be done on cool days (everybody will remember this month of May as being the coldest/sadest month of May a long time) to ensure that minimal inconvenience would be incurred by our guests. Unfortunately, I understand that if our website reads that our rooms are equipped with A/C, and you are not able to turn it on (even if the cold weather with less than 10°C night temperatures does not justify it), we are coming short of our promise. I hope that you will give us another opportunity in the future so you can enjoy our hotel the same way the vast majority of our guests do. Kind regards, Mathias Striebel hotel.schoenenbourg@gmail.com
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We loved our stay in one of the hotels new deluxe rooms recently. The room we had (131) was on the corner of the building so had 2 big windows with lovely vistas, making the room light and bright. We only used the balcony once , due to cool weather, but when the sun shone it was
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Response from M_Striebel, Directeur général at Best Western Hotel & SPA Le Schoenenbourg
Responded 4 weeks ago
Dear guests, Thank you very much for your positive review. I am very happy that you enjoyed our hotel and the positive energy that you felt throughout your stay and your interactions with our team. We look forward to welcoming you again in the future and be able to provide the same level of satisfaction. Kind regards, Mathias Striebel Best Western Hotel Le Schoenenbourg hotel.schoenenbourg@gmail.com
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It is not enjoyable to write a poor review but what choice do you have when the hotel appears completely indifferent to concerns. Most things about the hotel are good but the whole experience was let down by the stifling heat in the room. We enquired why the AC was not working
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Response from M_Striebel, Directeur général at Best Western Hotel & SPA Le Schoenenbourg
Responded 4 weeks ago
Dear guests, Thank you for providing some feedback on your experience. On behalf of my entire team, I would like to apologize for the inconvenience you had during your stay. For the comfort of our future guests, we scheduled to upgrade our A/C units in our rooms with quieter and more efficient brand new A/C units. I was monitoring the weather and scheduled the work to be done on cool days (everybody will remember this month of May as being the coldest/sadest month of May a long time) to ensure that minimal inconvenience would be incurred by our guests. Unfortunately, I understand that if our website reads that our rooms are equipped with A/C, and you are not able to turn it on (even if the cold weather with less than 10°C night temperatures does not justify it), we are coming short of our promise. I hope that you will give us another opportunity in the future so you can enjoy our hotel the same way the vast majority of our guests do. Kind regards, Mathias Striebel hotel.schoenenbourg@gmail.com
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PRICE RANGE
$107 - $191 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western riquewihrbest western le schoenenbourgriquewihr best western
FORMERLY KNOWN AS
BEST WESTERN Hotel le Schoenenbourg
LOCATION
FranceGrand EstHaut-RhinRiquewihr
NUMBER OF ROOMS
69
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