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Hostellerie des Chateaux & Spa

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Hostellerie des Chateaux & Spa
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866 Reviews from our TripAdvisor Community

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Showing 52: English reviews
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Selestat, France
Reviewed December 20, 2016 via mobile

I use To Travel over the world and they are only A few places where everything is made for one and one single personn I. E the customer! In that Hotel you have A service with a huge S ! You feel that you are the important personn from the world! This is A réal 4 stars Hotel and not...

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Thank dominique s
Wellen, Belgique
Reviewed November 26, 2016

very nice place to stay, very firiendly people and much helpfull, nice wellness room and close wood for beautiful walking (old pelgrims road). diner and breakfast are very good, just wines too expensive

Review collected in partnership with this hotel
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Thank 584cindy
Morges, Switzerland
Reviewed September 26, 2016

We will live our birthday in a fantastic hotel with Spa and a good table. That was a very good experience with the confort and the quality of all presentation of the meals. The excellent wine and beverage at the bar.

Review collected in partnership with Châteaux & Hôtels Collection
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Helpful?
Thank poln535
Frankfurt, Germany
Reviewed September 17, 2016 via mobile

We stayed two nights at this great hotel. Staff is super friendly. Spa menu is only available in French but they did translate each treatment for us in German. Dinner at the restaurant is delicious. As they have different room types in the same category be specific what you want (twin bed or king size / modern or traditional room).

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Thank Jan-Frieda
Armonk
Reviewed July 26, 2016

This is a wonderful hotel. The room was large and convenient. The bed was very comfortable. Breakfast was great. There's a nice spa and a really nice indoor pool. All in all this is a wonderful stay in a lovely setting. We definitely enjoyed it.

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Thank orrdin
Atlanta
Reviewed June 4, 2016

Goodness this place was a little piece of heaven! Lovely quiet location, impeccably decorated and fantastic little spa. My husband I and I stayed here during the week. We had the spa to ourselves two different afternoons (what a treat!). At night we ate at the hotel and the food and restaurant service is spot on. Our room was spacious...

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Helpful?
Thank KLanfair
gschaetzel, Propriétaire at Hostellerie des Chateaux & Spa, responded to this review

I was absolutely delighted with your feedback following your recent experience at The Hostellerie des Châteaux. Thank you for taking the time to write your kind words which I have also shared with my team. I do hope that you get the chance to join us again soon. My kindest regards, Sabine & Ernest Schaetzel Aurélie – Guillaume & Alina

Rastatt, Germany
Reviewed May 28, 2016

Five out of five for the hotel and team in all aspects! We were warmly welcomed by the reception upon our arrival by the friendly staff. They also made the dinner reservation for us as requested in the booking which we later learned was definitely worth it! Very good food, wine, atmosphere and service at the restaurant! The same for...

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Helpful?
Thank Traveller1m
gschaetzel, Propriétaire at Hostellerie des Chateaux & Spa, responded to this review

I was absolutely delighted with your feedback following your recent experience at The Hostellerie des Châteaux. Thank you for taking the time to write your kind words which I have also shared with my team. I do hope that you get the chance to join us again soon. My kindest regards, Sabine & Ernest Schaetzel Aurélie – Guillaume & Alina

Basel, Switzerland
Reviewed May 1, 2016 via mobile

Very nice hotel located in the centre of Alsace, with very high standards. Dinner and breakfast were excellent, as you would expect in such luxury resorts. The spa is also a good reason to spend a week-end here, with several saunas / hammams and pool / jacuzzi. Might get a bit crowded, especially in late afternoon, evening. Anyway for those...

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Helpful?
Thank Tobias1893
gschaetzel, Propriétaire at Hostellerie des Chateaux & Spa, responded to this review

Thank you so much for leaving once again an excellent review 5/5 to our hotel and team; 25 excellent reviews in a row ! Thank you for your honesty and thank you to our dedicated team who works hard every single day to create moments like this. I was absolutely delighted to read your very kind words following your stay...

Whistler, Canada
Reviewed April 18, 2016

you looking for the best? that's the first class,very professional,outstanding restaurant,fabulous food,great spa lot of different options,just for the experience try it. we should stay a few more days there.thank you for making our stay so enjoyable. thank you, chef Denis and Chef Matthieu from whistler Canada

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Helpful?
Thank Denis R
gschaetzel, Propriétaire at Hostellerie des Chateaux & Spa, responded to this review

Thank you very much for taking the time to leave your kind words following your visit to the Hostellerie des Châteaux. I was so happy that you enjoyed your stay. Please do come and see us again soon. Many thanks, Sabine & Ernest Schaetzel Aurélie - Guillaume & Alina

New York City, New York
Reviewed March 23, 2016

We had a real great room with a salon, a private sauna, big jacuzzi . The service is great and very friendly. The quality of bedding is impeccable. The decor is half rustic but with all the modern you need. Extra great comfort

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Helpful?
Thank JLD86
gschaetzel, Propriétaire at Hostellerie des Chateaux & Spa, responded to this review

Thank you so much for your kind feedback following your recent stay with us at The Hostellerie des Châteaux. I was delighted that you enjoyed you stay and found the service my brilliant team deliver to your liking. I have passed on your kind words and thanks to them. We look forward to exceeding your expectations once again soon. Kind...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Le Comptoir Du Chateau
Le Comptoir Du Chateau
Cuisines: Contemporary
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Luxury Spa Hotel in Alsace. Convenient location on the Alsace Wine Route between Strasbourh and Colmar. Comfortable Rooms & Suites with private Jacuzzi, Sauna or Steam Room and unlimited access to the swimming pool and to our 1000m2 Spa Center. Come and discover our two restaurants: the Gourmet restaurant and "Le Comptoir du Chateau" our Contemporary restaurant dedicated to lunch and bar. Unlimited WiFi access in the public areas of the hotel. ... more   less 

Additional Information about Hostellerie des Chateaux & Spa

Address: 11 rue des Chateaux, 67530 Ottrott, France
Location: France > Grand Est > Bas-Rhin > Ottrott
Price Range: $180 - $296 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hostellerie des Chateaux & Spa 4*
Number of rooms: 66
Reservation Options:
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Also Known As:
Hostellerie Des Chateaux Ottrott
Hostellerie Des Chateaux Hotel Ottrott
Hostellerie Des Chateaux & Spa Ottrott, France - Alsace
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Questions & Answers

Here's what travelers have asked, with answers from Hostellerie des Chateaux & Spa staff and other travelers.
8 questions
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Vienna, Virginia

Hello,

I wrote this Review a few days ago in frustration from being unable to contact your Hotel by email. It is Pending Review so you likely have not seen it yet. I just found this Option to communicate with your Hotel and will try it also. Please read the Pending "Review" as I would rather not retype it!!

------------------------------------------------------------------------

“Have Reservations for September 2016 for 4 Nights; 5 couples touring Alsace after a Rhine River Cruise to Basel.”

 

While I recognize that this is an odd way to contact this Hotel, I have been trying to use the only provided Email Address of "info at les chateaux" since April 9th to ask questions regarding a future stay September 23-27, 2016 of 5 couples (Classmates who met at West Point in 1960) after a Rhine River Cruise. A Picture of my emails is below as a photo reflecting 5 attempts; I also tried another email I have, also with no luck. In the 3 Reservations (for 4 Jr Suites in Revs & Delices) I have made to date I asked for an email; I got one, but when I replied with questions, I once again got no reply.

Guillame, I know you read Trip Advisor Reviews so I am reaching out to you in this odd manner, as I am very frustrated at my inability to get a response. I can't believe the emails are being ignored and expect that some Spam/Virus Trap is at work on your Server or Provider. I have made 4 of the 5 Reservations, and have questions before making the last one, as well as have a way to reach you during our travels.

We really look forward to staying at Hostellerie Des Chateaux. I expect it to be a memorable 4 days at your property with interesting days touring the Alsace region. We did the same in 2014 in the Calvados Department touring the Normandy Beaches, and we still talk about it!

Thank you in advance for your response.

--------------------------------------------

William Henry

Vienna, Va

11 months ago

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Questions? Get answers from Hostellerie des Chateaux & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Even a room to the street is no problem, there is no traffic and the view is nice”
 of 5 bubbles IngeD_12, Sep 20, 2015 | Read review
“any special deals rooms 610 to 630 best”
 of 5 bubbles rvsurg, Sep 15, 2015 | Read review
“The Suite Deluxe and spa with private hamam is very nice.”
 of 5 bubbles NPMalta, Aug 31, 2015 | Read review
“We chose one of their top suites , which I would recommend purely for the comfort factor-TOP FLOOR OF MAIN HOTEL BUILDING-suite with private steam room”
 of 5 bubbles gameranger, Mar 1, 2015 | Read review
“A mountain view”
 of 5 bubbles 972cristinar, Sep 13, 2014 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question