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Mercure Mulhouse Centre

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Mercure Mulhouse Centre
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283 Reviews from our TripAdvisor Community

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Showing 95: English reviews
1 review
1 of 5 stars Reviewed 4 weeks ago

1.The air conditioner was not cooling and they refused to change my room. 2.The room smells bad 3.The breakfast ist far from the level of other hotels of the same level 4. Bad service of staff on the reception TERRIBLE!

Helpful?
Thank Tati T
nuneaton
Level Contributor
56 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed July 8, 2016

Excellent location near to station and a lovely town centre. Reception staff were welcoming. Room was very comfortable and very clean, with a safe and a fridge. Dinner in the hotel was very good and breakfast was plentiful, with a good choice of continental and some hot food - scrambled eggs were excellent.

Helpful?
Thank michael c
1264-5035, Responsable réception at Mercure Mulhouse Centre, responded to this review

We very much appreciate your comments regarding your stay at the Hôtel Mercure Mulhouse Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank... More 

London, United Kingdom
Level Contributor
145 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
4 of 5 stars Reviewed June 24, 2016

We stayed only one night on a rail tour but the overall experience was pleasant. Location is very near the station and the town centre shops and restaurants are 5 - 10 minutes walk away. Breakfast had a reasonable choice. Main improvement would be to train the staff how to smile and be more pleasant and cheerful!

Helpful?
Thank David C
Nottingham, United Kingdom
Level Contributor
89 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed June 18, 2016

This hotel is well situated for station and town but very average in other respects. The room was clean and adequate for our one night stay. The over-bath shower leaked water underneath the shower screen and the wall mounted body wash was out of reach of anyone using the bath. On the plus side, we had an excellent evening meal.

Helpful?
Thank Thelma A
1264-5035, Responsable réception at Mercure Mulhouse Centre, responded to this review

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your... More 

MACHELEN, Belgium
Level Contributor
82 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed June 1, 2016 via mobile

I booked a nice priviledge room. Nice and clean. Only negative point is the shower tub. Gets easily clogged and the whole bathroom got floded! Window profiles were very dirty. Need a good and deep clean. Besides that friendly staff. Breakfast is average. Good choice but all scattered throughout the breakfast room. Doesn't give that waouw effect when you see... More 

Helpful?
Thank Shirley K
1264-5035, General Manager at Mercure Mulhouse Centre, responded to this review

Thank you for taking the time to tell us about your experience at the Hôtel Mercure Mulhouse Centre. We're really sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest... More 

Cheshire, United Kingdom
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 1, 2016

The rooms are basic and clean , good secure car park . No porters to help with luggage . The breakfast is self serve which is fine . You would expect service for tea and coffee and not out of a machine . The bar man is hard to find , you have to go to reception to find one.... More 

Helpful?
Thank ritajonas31
1264-5035, General Manager at Mercure Mulhouse Centre, responded to this review

Thank you for taking the time to tell us about your experience at the Hôtel Mercure Mulhouse Centre. We're really sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest... More 

Cleethorpes, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed May 29, 2016

It was almost laughable how tired and dated this hotel was. The team didn't seem happy and was just a pretty depressing place. Housekeepers seemed much happier. Wasn't allowed to get a beer after 12 even as a resident. Room basic but bed was VERY comfortable and had a great sleep.

Review collected in partnership with Accorhotels.com

Helpful?
1 Thank Daniel P
1264-5035, General Manager at Mercure Mulhouse Centre, responded to this review

Thank you for taking the time to tell us about your experience at the Hôtel Mercure Mulhouse Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your... More 

Tillicoultry, United Kingdom
Level Contributor
91 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed May 25, 2016

The hotel is close the station and close to the town centre. It has a spacious and airy entrance and the staff were pleasant. cheerful and efficient. The room had a similar feel, air conditioned and bright. The room looked over the wide open space to the station. Even the road run in front of the hotel the room was... More 

Helpful?
Thank ochil4
1264-5035, Responsable réception at Mercure Mulhouse Centre, responded to this review

We very much appreciate your comments regarding your stay at the Hôtel Mercure Mulhouse Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank... More 

Wantage, England, United Kingdom
Level Contributor
37 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed May 21, 2016

Stayed here en route to Italy. The location is nice and the staff friendly. Dinner was OK but breakfast was very good and varied. The room was nice and clean and although the air con didn't appear to make much difference we were able to open a window. All in all a pleasant stay

Helpful?
Thank Pollyrock
1264-5035, Responsable réception at Mercure Mulhouse Centre, responded to this review

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Manouchka Rolli More 

Wantage, United Kingdom
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed May 21, 2016 via mobile

Didn't know anything about Mulhouse until we got off the train, but it turns out it's a very pleasant place indeed. The Mercure hotel is very good and just over the road from the station. It's clean, well kept, and the staff are very polite - even if they don't think I should I should have a proper size beer!... More 

Helpful?
Thank Sinclair J T
1264-5035, Responsable réception at Mercure Mulhouse Centre, responded to this review

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Manouchka Rolli More 

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Accessible rooms
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
The 96 room hotel is located in the city centre, opposite the train station and only 3 km from the Railway Museum and 2 km from the Automobile Museum. The hotel features a restaurant, a bar and meeting rooms. ... more   less 

Additional Information about Mercure Mulhouse Centre

Address: 4 Place du General de Gaulle, 68100 Mulhouse, France
Location: France > Alsace > Haut-Rhin > Mulhouse
Price Range: $99 - $162 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Mulhouse Centre 4*
Number of rooms: 96
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