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Relais sul Lago

Via Giovanni Macchi 61 | Varese21100, 21100 Varese, Italy
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Relais sul Lago
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416 Reviews from our TripAdvisor Community

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Switzerland
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed September 12, 2015

I stayed for a weekend in August to attend a wedding. The weather was hot and sunny the whole time so having the swimming pool and the garden was absolutely perfect. It was actually a must! The hotel itself is nice, the staff was quite friendly and helpful. The hotel rooms need renovation but the room was clean and there... More 

Helpful?
Thank Robert M
Relais sul Lago R, Responsabile reception at Relais sul Lago, responded to this review

Dear Customer, thanks for your stay, we're glad that the overall feeling you got is nice. Regarding the wi-fi access we can provide several type of userIDs based on their time extension: normally we provide a 12 hours connection, that is the most used by our Customers. Our location is on the Varese lake and just at 5 minute by... More 

Level Contributor
43 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed May 26, 2015 via mobile

This hotel is not brand new, but is comfortable and quite clean. The personnel is very kind, and ready to assist you for any need. I tried the sauna, and even if it was later then the normal working hours, the receptionist kept the sauna Opened for me!! Very good. I had dinner at the restaurant: the salmon was good,... More 

Helpful?
1 Thank Geronimo F
Miami, Florida, United States
Level Contributor
50 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed January 5, 2015

Close to the main roads and highways, same feeling like motel in United States, rooms with parking in front, old style inside, small bathrooms. Nice pool area, nice breakfast and friendly service. If you traveling around or visiting the lakes, you can spend 1 or 2 nights.

Helpful?
Thank VladimirNZ
Ubud
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed December 9, 2014 via mobile

I spent one night in this hotel with my boyfriend. If this hotel was a four star, I wouldn't have to complain about anything. The room was small and old-style furnished. The toilet was too small, you didn't have the space to stay in two people. The water of the shower was lukewarm, not hot! I waited 15 minutes, but... More 

Helpful?
Thank Juliagir8
Valor, Spain
Level Contributor
34 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed August 23, 2014

We stayed at the hotel for two nights in August ... the hotel has great facilities, breakfast was impeccable ... Our room was located at the roadside and was a bit noisy (especially because we like to have the window open iso having the air conditioning on) ...

Helpful?
1 Thank BelgianFrenchFries
Management response:
Google Translation

Gentile ospite, La ringrazio infinitamente per il suo ottimo commento! Cortesia, gentilezza ed ottima qualità del servizio sono da sempre... More 

Renkum, The Netherlands
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed August 14, 2014

the hotel was great, we had a nice suite, with a large balcony and a beautiful view. the breakfast was okay, the spa not to big and a bit dark but the outdoor pool was nice. everyday they put fresh water, fanta, cola and beer in the minibar for free. the cleaning was oke

Helpful?
Thank Mvdmeijde1960
Relais sul Lago R, Responsabile reception at Relais sul Lago, responded to this review
Google Translation

Gentile cliente, le faccio rispondere dalla collega che le ha fatto il check in e la ricorda con simpatia grazie... More 

Lonate Pozzolo
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed July 17, 2014

When you make a reservation through Easybook or booking.com you discover that your room is in the motel part of the compound and that you are not entitled to the fitness club unless you pay a supplement.

Helpful?
Thank Marc D
Relais sul Lago R, management at Relais sul Lago, responded to this review

Dear MArc thank you for 5 green stars! About services, take care to check better your room choose at moment of booking. Standard rooms are cheaper but services all not all free in. Superior ones have all inclusive to have a correct idea of all we offer. Best regards Giordano RSL More 

2 reviews
4 of 5 stars Reviewed June 4, 2014 via mobile

We were in varese for business and found ourselves an off day day due to a holiday. The staff was very friendly and helpful. Hotel was clean and restaurant ok. For sure not deserving of such bad reviews. Second floor rooms are better not motel feeling. Just thought another perspective was deserving

Helpful?
Thank cb914 .
Direzione R, management Relais sul Lago at Relais sul Lago, responded to this review

Thank you sir for your notice. The new management are improving to follow a new line of services and welcome warm courtesy that was less well-considerated in past. Superior rooms are the best old classic style rooming you can choose in surroundings, improved with all modern devices and amenities. Ac, wifi free, newspapers, lovely reception staff ladies and a restaurant... More 

Turin, Italy
Level Contributor
174 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
3 of 5 stars Reviewed May 24, 2014 via mobile

I was here for some days due to a business in Varese. The hotel is very similar to an american motel with parking area just outside your room, and that's good if you want privacy or if it rains! The reception is very nice and all the people working there and at the restaurant were very kind and helpfull. Unfortunately... More 

Helpful?
1 Thank Navigator78
Direzione R, management Relais sul Lago at Relais sul Lago, responded to this review

Dear sir, thank you for your comment. The duty of new management will be refresh all 62 rooms of Relais , but at moment we offer, like you saw, a positive hotel solution in our classic and superior rooms. Guests that will take a check of snapshot on google images will have an idea like restaurant before all, and reception... More 

Sydney
Level Contributor
4 reviews
4 hotel reviews
2 of 5 stars Reviewed May 4, 2014

I would not recommend this hotel at all. Staff are dreadful. Had booked for 4 people but had to ask at reception four times to get enough towels in the room and then they gave us 6 hand towels instead of four bath towels. They couldn't even get it right the second day. Staff cannot speak English - they say... More 

Helpful?
Thank JonCutler
Direzione R, Responsabile reception at Relais sul Lago, responded to this review

Dear Customer I'm very sorry for your bad stay. I understand that you do not need to create excuses. The rude staff can not be justified. Could you please take note of improvements exposed -new staff hired at the reception with another Setting the rules of courtesy -management faster and clear of catering services -sales systems for differentiated rates and... More 

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