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So my wife booked this hotel based on the hotel website stating that they were in town and the great views in the photos. She even booked a room with a “view”. Well the only view is from the 5th floor and they gave us...More
Response from albornozpalace, Responsabile relazioni pubbliche at Albornoz Palace HotelResponded yesterday
We are sorry that your stay was not consistent with expectations. We are honestly disappointed by this opinion about our hotel. However, we would like to express our disappointment with your words. Starting with some necessary clarifications, we have to point out that...More
I use to come at least once per year to visit some relatives and this is surely the best choice. The hotel is quite new, modern and full of art. The rooms are much bigger then the usual ones, very clean and with nice views....More
Response from albornozpalace, Responsabile relazioni pubbliche at Albornoz Palace HotelResponded January 1, 2018
Thank you very much for your kind mention of our hotel and for informing us that your stay was so satisfying! We're glad to know that the Albornoz Palace Hotel is your first choice in Spoleto. Our staff strives to create a service...More
On arrival the receptionist (a gentleman, the women receptionist were as much us as a chocolate fire guard and not helpful) was friendly and the check in was swift for our party of 8.
On arrival of my twin room at 2:20pm it hadn't been...More
Thank Katie P
Response from albornozpalace, Responsabile relazioni pubbliche at Albornoz Palace HotelResponded October 11, 2017
your review leaves us very puzzled! First of all we would like to point out that we have given you a free room upgrade. Nevertheless, the ironing board and kettle in the room were not provided in your booking, but are included only...More
stayed at the Albornoz hotel for 3 nights during our two and a half week Italian road trip in June 2017, and I have to say we were pleasantly surprised.
originally booked it because it was on the main train line to Rome, which we...More
Thank Roger T
Response from albornozpalace, Responsabile relazioni pubbliche at Albornoz Palace HotelResponded August 11, 2017
Many thanks for your nice review about our hotel. We're glad to know you enjoyed your stay in a comfortable place, among nice artworks and relaxing nature. Our chef is thankful for appreciating the delicious dishes offered by our restaurant with tipical local...More
While this hotel is very nice and clean. The rooms are nice and big. The bathroom wasn't disabled .The staff are very nice. I travelled with my husband who has walking difficulties and has to use a wheelchair some of the time. I chose this...More
Response from albornozpalace, Responsabile relazioni pubbliche at Albornoz Palace HotelResponded June 26, 2017
we are really sorry for the discomfort you experienced during your stay in our hotel. Our structure was built to be disable friendly, but it is also true that, having the free access to the outdoor garden during summertime, we tend to use...More