Hotel Alpha
Viale Dei Pini 15, 80065 Sant'Agnello Italy
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Dining (97)
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About
#9 of 21 hotels in Sant'Agnello
Location
4.1
Cleanliness
4.7
Service
4.8
Value
4.5
Travelers' Choice
The hotel is an ideal place to enjoy a relaxing holiday in Sorrento Coast, away from the busy and chaotic streets of Sorrento but at the same time strategically located a few steps from the sea and the city center. Immersed in 6.000 square yards of traditional citrus grove, the Alpha guarantees an exclusive comfort by a modern and functional style of its two buildings. The lush garden with its terraces is the perfect place to enjoy relaxing evenings with soft music and bar service. Our gourmet restaurant serves Sorrentine, Mediterranean and Internacional cuisine, with the focus on quality and excellence. The staff has one unique mission: "to give their guests a warm and attentive welcome and to satisfy their every need."
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Bar / lounge
Hiking
Evening entertainment
Children Activities (Kid / Family Friendly)
Kids club
Parking
Wifi
Pool / beach towels
Outdoor pool
Shallow end in pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Kids pool
Kids' outdoor play equipment
Highchairs available
Airport transportation
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Solarium
Baggage storage
Concierge
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
First aid kit
Infirmary
Umbrella
24-hour check-in
24-hour front desk
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Minibar
Cable / satellite TV
Bidet
Private balcony
Room service
Safe
Telephone
Wardrobe / closet
Clothes rack
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
Walk-in shower
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Pool view
Non-smoking rooms
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Mid-range
Languages Spoken
English, French, German, Italian and 1 more
Location
Full view
80Somewhat walkable
Grade: 80 out of 100
28Restaurantswithin 0.3 miles
7Attractionswithin 0.3 miles
Contact
Viale Dei Pini 15, 80065 Sant'Agnello Italy
Name/address in local language
Getting there
Rental CarsSee all Sant'Agnello rental cars
1507Reviews96Q+A100Room tips
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Throughout our stay we found the staff at the Hotel Alpha were exceptionally friendly, helpful and cheerful. The reception team were outstanding, and the waiting and bar staff all willing and genuinely doing their best. The location was to our liking, being close to the train station and with Sorrento being in easy reach. We stayed in the annex which was very modern and our view from our balcony was lovely. The bathroom was very good and the toiletries provided were replenished daily. The room was consistently serviced to a high standard. The downside of our stay was the dinner, where the temperature of much of the food brought to us was barely warm. Our other main concern was that having asked on occasions what a particular dish consisted of and then ordering it, on arrival at the table, the item did not resemble the description in any way. For example, a different meat to what was on the menu, and more alarming had we been vegetarian, when a stuffed pepper we expected by the description given to be a vegetarian dish, contained all meat. Every single night we found that the bread which was preplaced on our side plate just too hard to eat. The dessert trolly did on a few occasions have some nice desserts, especially the left over semifreddo which found its way to the trolly one evening, after a large party of special guests had all been served. On the menu the assorted ice-creams consisted of chocolate and vanilla then some nights only chocolate and worse still some nights no ice cream available at all. We had been concerned having read some of the reviews about the food in September 2022, after we had already booked, but hoped for the best. Having been to Italy several times, this sadly turned out to be the worst Italian food we have been served. We spoke to some guests who had stayed at the Alpha on previous occasions and they conveyed to us their huge disappointment in the decline of the standard of the food in the dining room. Other aspects of concern were having to request an ice bucket on occasions after the bottles of White and Rose wines we had ordered, were opened, poured then left on the table without an ice bucket. There were some large groups staying in the hotel which meant the usual nice wine glasses were in short supply and some guests on tables of two and four were given the Paris goblets used for the fruit juice at breakfast, rather past their best, due to the number of times through the dishwasher, so they were dull and cloudy. Not ideal, especially as we were aware of the high mark up on the wine made by the Hotel Alpha, having seen a number of identical wines available, in a local supermarket at a fraction of the cost. The breakfast was generally okay but certainly not outstanding or varied if you were staying a number of days. There was sometimes a considerable delay in replenishing the cheeses and meats and some other items after the large groups had been through. Summing up the Hotel Alpha’s location enabled us to easily independently explore the wider area, but the food was a major disappointment and really took the edge off what could have been a great stay. …
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Date of stay: October 2022Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hotel Alpha is spotlessly clean, really well maintained and in an excellent location. Walking a few minutes out of the hotel and you can be looking out across the bay at Sorrento and Vesuvius with breathtaking views. The best part about the hotel was the amazing staff. Everyone took time out of their day to welcome us and make a fuss of us, especially our 1 year old. Thank you all, and especially to Martina, Elena, Ana and Martina - you made our holiday so special.
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Date of stay: October 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Antonio Iaccarino, Direttore generale at Hotel Alpha
Responded 4 weeks ago
Dear Susy, Giancarlo and Francesco, thank you for such beautiful words. You are a very beautiful family and it was a pleasure for us meeting you! With his beautiful smile, Francesco made our working days so special :) Hope to see you again! A big hug to you all, Martina Reservation office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel fantastic, grounds beautiful. All staff are very friendly nothing was too much trouble. .. Angelica on Reception made sure my Daughter was spoilt for her 30th Birthday.. Huge shout out to the Restaurant Manager & his staff who on a daily basis made you feel special they were very friendly witty and charming. Would definitely return.
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Date of stay: October 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Antonio Iaccarino, Direttore generale at Hotel Alpha
Responded 4 weeks ago
Dear Lorraine, thank you so much for your review. We are glad to have been part of such a special occasion as your daughter's birthday! Hope to have you here again! A big hug from all the staff, Martina Reservation office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Without a doubt, Hotel Director, Antonio, runs a hugely impressive organisation here. His VERY hands-on approach ensures the highest standards are attained and his staff respond admirably to the tasks they are given. The "CAN-DO" attitude spills into every aspect from the Welcome, to the attentive nature of dining, pool and bar staff. The front desk duo of Angelica and Martina just emphasis the way in which the whole staff embrace Antonio's approach to his business. This is simply, a "MUST STAY" venue. It's slightly out of town for Sorrento and the only opinion I would venture to suggest, is that the Hotel provide some form of transfer to-and-from Sorrento centre. This would make a 5-star Hotel into a 5+-star Hotel. It has to be said, we had a very bad experience with Sorrento Hospital where a Doctor allowed my wife to be discharged, while she STILL had a dislocated wrist, which took our fabulous NHS several weeks to sort out - and huge amounts of pain from my wife. The Jet2 Doctor's representative who had to provide a "fit-to-fly" certificate, provided it without even inspecting my wife's injury as surely, a Doctor couldn't have missed a wrist that was still dislocated? It was more about snatching the fee from my hand in Euro's and Sterling to fulfill the cost, than inspecting a severe injury. ANTONIO on the other hand, was simply superb. He attended the site where my wife fell, arriving before the Ambulance. He ferried me to and from the Hospital, acted as interpreter where he could, cajoled the Hospital to attend us when my wife was still on a gurney in a corridor some 2 1/2hrs later, returning 4 times to see that we were coping. His staff were incredible in following his lead to be attentive and make the next 2 days as comfortable as possible, while I trawled the internet to find us an emergency flight home. Jet2 nowhere to be seen except to say they couldn't help. I sincerely hope you never have to avail yourself of any health care in Sorrento, but if you ever did, you couldn't hope for a more helpful, attentive and sympathetic individual to ensure as much as possible was done for you.…
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Date of stay: October 2022Trip type: Traveled as a couple
Value
Location
Service
Room Tip: The bus service is frequent and very good, but a Hotel organised transfer throughout the day...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Antonio Iaccarino, Direttore generale at Hotel Alpha
Responded 4 weeks ago
Dear Adrian and Jacqueline, your words move us and make us so happy. Thank you from the bottom of our hearts. We are very sorry for the bad experience that you had and we hope Jacqueline is well now. Helping you throug all of this was the least we could do and we were happy to do it. Thank you for your suggestion as well, it will help us to improve more and more. We truly hope to have you here again. You will always be more than welcome at Hotel Alpha. A big big big hug from all the staff, Martina Reservation office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I've given this hotel 5 stars due to it providing great value and service. It is spotlessly clean. This is honestly the best service I have ever had at the hotel from the receptionists sorting out all our taxis, to the lovely pool bar waiter, fixing our daughters cut foot (and also bringing us regular drinks!) To the evening waitress manning the bar. It is quite a way out of Sorrento and does run alongside a noisyish road but I think that is why it is an affordable hotel. Would highly recommend.
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Date of stay: October 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Antonio Iaccarino, Direttore generale at Hotel Alpha
Responded 4 weeks ago
Dear Sadie, it is really nice to read that ours was the best service you have ever had. This motivates us and pushes us to do more and more! Thank you so much. Hope to have you and your beautiful family here again next summer. Kind regards, Martina Reservation office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A wonderful hotel, spotlessly clean, great staff, great pool, good food. The hotel looks great on arrival. The staff are very friendly and cannot do enough for you. The pool always has sunbeds available – the staff will move them to allow you to sit together. What really shows their attitude is that our son become unwell the morning of our checkout. Our insurance company wasn’t much help so the hotel manager called a doctor and translated what may be wrong. He then took our son to hospital and stayed there (outside) to translate as no family members/ guests allowed in hospitals at the time (August). Even though the hotel was fully booked, they dealt with the travel agents and rearranged new guests to stay with other hotels and gave us a room with an unlimited stay and made sure we were superbly looked after. The hotel location was great too. Just a short walk from the train station and bus stop. We were easily able to travel around to Pompeii, Sorrento centre, Positano and more. We cannot recommend this hotel more highly.…
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Date of stay: August 2022
Value
Cleanliness
Service
Room Tip: We stayed in the main hotel and not the annex
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Antonio Iaccarino, Direttore generale at Hotel Alpha
Responded Oct 25, 2022
Dear Paul, good afternoon from Hotel Alpha! Thank you so much for your kind words. We are very happy you enjoyed your stay here at Hotel Alpha. Helping you was the least we could do and it was our pleasure to do it. Hope to see you and your beautiful family here next summer. You are and will always be welcome! Kind regards, Martina Reservation office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We had the most wonderful holiday, the staff here were so friendly & helpful they were truly extraordinary. Our room was spacious & comfortable with 2 balconies on which we enjoyed watching the sunset every evening. The pool had plenty of sun beds & the citrus grove gardens were stunning. The pizzas were excellent on days we were too tired to go into town & drinks were generously poured! The rest of the menu was adequate but we mainly ate out as there is a huge choice of amazing places to eat. Location just outside Sorrento suited us, a 30 minute pleasant walk or 2mins to the station & a 2 minute return trip into town for £2.80 pp There was some traffic noise but we enjoyed watching the world go by. The staff organised all our excursions & bookings and could not have been more friendly & helpful. They really were all superb. I actually shed a tear when saying goodbye to them! 😢 …
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Date of stay: October 2022Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Antonio Iaccarino, Direttore generale at Hotel Alpha
Responded Oct 24, 2022
Dear Pamela and Steven, thank you so much for your kind words. We are so happy you enjoyed you stay here with us. Knowing that we made your holiday on the Sorrento Coast wonderful fills us with joy and gives us the energy to continue doing this beautiful work and improve more and more. We really hope to see you next summer. It was sad to say goodbye to you but we are sure we will meet again here at Hotel Alpha. You will always be welcome. My best regards, Martina Reservation office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I'd always wanted to visit Sorrento so this was the holiday of a lifetime. I chose this hotel because it was just outside Sorrento and not so busy. I couldn't fault a thing. The staff are excellent, and the hotel was spotlessly clean. I loved my room which was fully equipped but also had an authentic Italian feel. The pool was beautiful with plenty of sun beds and towels available at all times. The bar attendant was polite, and nothing was too much trouble for him. The hotel is perfectly placed to walk to bars and restaurants and you get an amazing sunset at the nearby coast just a 15 minute stroll away. Likewise you can easily get a bus or train to visit Capril and Pompeii . I have to mention Antonio who went out of his way to make my birthday an extremely memorable occasion. My friend and I had dinner in the citrus grove to the sound of Andrea Bocelli. I'd only mentioned how much I loved his music and before I knew it, he was coming out of the speakers. Authentic Italian food, in a beautiful setting with amazing music- most definitely a birthday (and holiday) to rememebr. My only regret is that we were only away for a week, and I wish it had been longer. I certainly hope to return. As for staff-everyone was polite, professional and helpful. Some names I managed to remember Angelica, Martina, and Carmine. But those never to forget Anna who made the most amazing Hugo cocktails (and provided sweets), Ciro (who I called Thomas for some reason) and of course Antonio. As a director/manager of the hotel he was in the hotel every day, talking to guests and making sure everything and everybody was as it should be. Such service is the standard of the best 5 star hotel and is faultless. On a very persoanl note, thank you so much Antonio for making my holiday so special. You might be interested to know that I actually got to see the man himself in London during his world tour. Suffice to say Andrea Bocelli did not disappoint. And nor did my holiday to Sorrento or my stay at the Alpha. I hope to visit again and have no hesitation in recommending your beautiful hotel.…
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Date of stay: September 2022
Value
Cleanliness
Service
Room Tip: We had rooms in the annexe and both were excellent. I didn't see the rooms in the main...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Antonio Iaccarino, Direttore generale at Hotel Alpha
Responded Oct 24, 2022
Dear Guest, what a wonderful review! We really cannot put into words how happy we are to read such beautiful feedback. Thank you! We only want our Guests to enjoy their stay and feel at home here at Hotel Alpha and when we know we reached our main goal, we can only be super happy about it! Thank you again! Hope to have you here next summer. You will always be welcome at Hotel Alpha. A big hug from all the staff, Martina Reservation office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Good points:- - location, - friendly and helpful staff - Room and hotel kept very clean. Bad points - Noisy room (Cockerell woke us up in the early hours) - No free coffee, milk and water in room -Very expensive drinks -Air con not working; tired generally - Had to haul luggage long and stepped path to entrance of hotel - food is middling -
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Date of stay: October 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Antonio Iaccarino, Direttore generale at Hotel Alpha
Responded Oct 15, 2022
Dear Stephen, good afternoon from Hotel Alpha and thank you for the review, We are very happy you stayed with us and enjoyed the location, the friendliness of the staff and the cleanliness of the rooms and hotel itself. We really put a lot of dedication into these aspects and it makes us happy to know that it shows. At the same time, we are sorry that some things did not allow you to experience a 100% good experience and I would like to clarify some points. Concerning the air con, since it is October and the tempertures are lower, it is not always on but, as we stress during the check-in, calling the reception it can be switched on and regulated at any time by the receptionist, also during the night. Each room has a minibar with water, still and sparkling whose prices are shown in the room. We provide then, free of charge, the kettle with cups and tea. Unfortunatly, we do not provide milk but, asking at the bar, we will be more than happy to give you some to bring in the room. Moreover, if you enjoy coffee, there is always the bar open and a barman at your disposal to prepare you a delicious one or, in alternative, a very good drink whose prices are, in our opinion, perfectly in line with the quality we offer. I am very sorry about the luggage since we are always ready to help all the guests that check-in with their luggage. Finally, some of our rooms face our very wide and beautiful lemon and orange garden and we are surrouned as well by different houses, some of those belonging to local farmers. I am sorry the cockerel woke you up but, if I may so, I found it as a very poetic image, of tranquility and calm. To conclude, I eat personally everyday at the restaurant and I am sad to read that you found it middling while I consider it a perfect picture of Italianness. Anyway, I hope to have you here again to make you enjoy a 100% great experience. Kind regards, Antonio General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
carol s wrote a review Oct 2022
+1
What a lovely traditional Italian hotel. Staff are so friendly and helpful. The rooms are spacious and so clean. The citrus grove are so beautiful. Plenty of beds at the poolside with towels. We loved the food and there was plenty of it. Good location if you don't like being in the middle of town. The only downfall was there is a bit of traffic noise which the hotel can't control. But still a great holiday.
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Date of stay: October 2022Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Antonio Iaccarino, Direttore generale at Hotel Alpha
Responded Oct 8, 2022
Dear Carol, good morning from Hotel Alpha! Thank you for your kind words, we are very happy you enjoyed your stay here with us. See you next summer, Martina Reservation office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$239 - $407 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
alpha hotel sorrento
LOCATION
ItalyCampaniaProvince of NaplesSant'Agnello
NUMBER OF ROOMS
69
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Claim Your ListingHOTEL ALPHA - Updated 2022 Prices & Reviews (Italy/Province of Naples)
Frequently Asked Questions about Hotel Alpha
Which popular attractions are close to Hotel Alpha?
Nearby attractions include Chiesa di San Prisco e Agnello (0.3 miles), Vip's Bar (0.08 miles), and Chiesa dei Frati Cappuccini (0.3 miles).
What are some of the property amenities at Hotel Alpha?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Hotel Alpha?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Alpha?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Alpha?
Yes, paid private parking on-site and paid public parking nearby are available to guests.
What are some restaurants close to Hotel Alpha?
Conveniently located restaurants include Il Ruttino, Il Buon Boccone, and Ristorante Moonlight.
Are there opportunities to exercise at Hotel Alpha?
Yes, guests have access to a pool during their stay.
Does Hotel Alpha have airport transportation?
Yes, Hotel Alpha offers airport transportation for guests. We recommend calling ahead to confirm details.
Does Hotel Alpha offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Hotel Alpha?
The staff speaks multiple languages, including English, French, German, Italian, and Portuguese.
Are there any historical sites close to Hotel Alpha?
Many travelers enjoy visiting Chiesa di Santa Maria Assunta e Cripta Medievale (4.8 miles), Marina di Puolo (2.5 miles), and Palazzo Correale (1.3 miles).