The staff were superb, really friendly and helpful. The hotel itself was clean and well maintained. Air-con is controlled by the front desk and whilst it was possible to have the settings altered we found it perfect for our needs. The proximity of the railway station was useful for getting around, cheap fares and regular services. When opting to stay on a half-board basis at the Alpha I was persuaded to do so due to the number of positive reviews regarding the food served. Sadly this aspect of the holiday failed to meet my expectations and I found the quality on offer very disappointing indeed. Though I must say that the freshly made pizzas were excellent, if a tad on the large side.
Our family of five enjoyed a fantastic stay at Hotel Alpha. The staff are so welcoming and the service was excellent for our 7 day stay. The pool is well set up for young children as well as adults and the food (both for half board and a la carte) is excellent.
Arrived late at night and was surprised that they had kept us some dinner not expecting that. This is a lovely hotel situated 5 mins from the centre and train station. Our room overlooked the pool at front of hotel. Previous comments made about traffic noise but have to admit never kept us awake at night but could be due to fact live on main road at home. Breakfast is substantial with usual cheese meats fruit etc. Dinner was ok but admit I am a fussy eater and not everything to my taste but always managed to find something. The hotel is spotlessly clean from rooms to entrance, gardens pool area. All of the staff are welcoming and friendly. Would recommend to anyone coming to this area. Thanks for a lovely holiday.
We booked this hotel while online in the car and approaching Sorrento. And it turned out to be a very pleasant experience. The property is being renovated we were were assigned some of the new rooms in what was probably old barn bide the main building. The rooms were spacious, air-conditioned with good bathrooms. Each room had a balcony equipped with a table and chairs but it was far too hot to enjoy them. We decided to extend our stay and were transferred to rooms in the main building. These had also just been renovated and over-looked the swimming pool. It is clear that the staff are very well trained, always greeting you as you passed and particularly attentive in the restaurant. The hotel also hosts a cookery school and the quality of the food reflected that. I had to return home, but my fellow travellers decided to extent their stay and chill out in this enjoyable hotel. It is a short taxi-ride (and even shorter scooter ride) from the town centre.…
Our original hotel had some maintenance issues so we were moved to Hotel Alpha for the first 2 nights of our holiday. Before arriving I was slightly disappointed to see that we had been moved from a hotel in the centre of Sorrento and replaced with one outside of the centre. However, on arrival I realised that this wasn’t as bad as originally thought. The hotel is lovely, very clean, spacious and the grounds are lovely. However the staff are the real stars, could not be more helpful and accommodating. The girls at reception are so welcoming, as are all of the staff at lunch and dinner as well as the manager. They accommodated us to half board for the inconvenience, arranged a transfer to our original hotel and we also were never made to feel like we were a hassle seeing as we were not original guests. Sad to be checking out today but looking forward to going to our original hotel and seeing if the service matches that of hotel Alpha. I would 100% book here if I was returning to Sorrento. Not far of a walk into the centre or a very quick train journey. Overall very impressed.…
a well run, clean & friendly hotel with staff always keen to assist. Rooms are well maintained- pool is on the small side but guests needs are catered for including children's pool-breakfast offers varied choices to suit Emglish and continental tastes- evening meal menu is changed every day & offers great value for money. The room maids are prompt and efficient when cleaning the rooms Receptions staff are welcoming & approachable with particular mention to Angelica and Martina who go out of their way to be helpful
My husband and I stayed here for my 50th Birthday and we couldn’t have chosen better . Great location, immaculately clean the rooms are beautiful fresh towels and fresh bed daily . The staff are so welcoming and friendly nothing is to much trouble the food is fresh and well prepared with a great selection, the pool and pool bar again pristine as are the gardens with orange and lemon trees . It’s Literally 10 minutes from the train station we went into Sorrento for €1.40 a taxi is €20 so the train is a bargain . Lovely supermarket and restaurants and bars near too with the nicest people . We took a boat trips to Amalfi , Positano and Capri we where picked up and dropped off at the Hotel too , please book these trips they are so worth it AMAZING. Sorrento itself is beautifully busy , it has a great vibe we went to the most stunning church for Mass on the Sunday and so pleased we did . Thank you to the team from Hotel Alpha for help making my trip so happy and memorable we will definitely return. .…
Beautiful hotel in lovely grounds, incredibly clean with great shower and air conditioning. Perfect peaceful location but very close to shops and train station. Great choice of food at all meals and everything we had was delicious. The staff are all so incredibly helpful and friendly, reception staff did so much to help with organising trips, nothing was too much trouble. A special thanks to Francesco at the pool bar for his excellent customer service and for making the prettiest drinks! Will definitely stay again!
Great Service along with a top place similar to a chic old times mansion. Everyone very friendly and nice, food was great, the Pizza chef was amazing. Also the pool are all around the garden makes it looks very peaceful and chic. All perfect!
Great first impression upon our arrival when the Duty Manager came down to help us with our luggage and quickly showed us to our room. Room was a little dated but clean and spacious with a balcony overlooking the pool. Staff were polite and welcoming and couldn't do enough to make your stay go well. Breakfast was very good and the coffee and juice were great. Dinner was waiter service and food was good with plenty of choice. The pool was superb and was just the right temperature. Overall a well run hotel with a strong emphasis on Customer Service. Would definitely return.