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Hotel Kristal Palace - Tonelli Hotels

Traveler (406)
Room & Suite (130)
Pool & Beach (92)


#1 of 63 hotels in Riva Del Garda
Travelers' Choice 2019 Winner
Certificate of Excellence
Property amenities
Room service
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Heated pool
Laundry Service
Meeting rooms
Multilingual Staff
Outdoor pool
Public Wifi
Wheelchair access
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Room features
Air conditioning
Accessible rooms
Non-smoking rooms
Good to know
Mountain View
Hotel links
Visit hotel website


Full view
85Good for walkers
Grade: 85 out of 100
26Restaurantswithin 0.3 miles
9Attractionswithin 0.3 miles
100Room tips
Traveler rating
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Popular mentions
We always holiday in Sirmione and when we come to the North we book a night at this wonderful hotel. We visited again in June. What can I say, the hotel has the most wonderful views, okay, not the best of area but the views are superb. We always find the staff to be really lovely. A lady when we arrived at the Rooftop bar the first day.... went above and beyond to make me a margarita when the barman was not there and she was a credit. The pool was like a warm bath and the breakfast lovely. I am sorry but we only have one gripe. In our 3 visits we never got to the roof top bar in the evening with entertainment. This time after a wonderful meal outside we decided to end the evening with a drink and to listen to some great entertainment. Well, we got up there and ordered 2 cocktails. The entertainment was a guy on a guitar and he was very good, however, there was a table full of youngsters about 7 or 8 and they chained smoked the whole time. The people next to us were playing games on their Ipads, they too were chain smoking. We must have moved tables about 3 times, every time we moved there was someone who lit up a cigarette or cigar. Now as I have had Cancer and in remission thank god, this was not a place I wanted to be. Would have been so nice to have had a non smoking area. I suppose we could have gone and sat on the sunbeds but we didn't. It was such a shame, even the guitarist was smoking, so after the drink we made our exit. It was so bad, going down in the lift I was choking. We love the Kristal and hope to be back the next time we visit Riva, but probably give the Roof top bar a miss, which is such a shame. Its lovely up there..... apart from the smoking. Thanks Kristal Palace and thank you for the gift on leaving. I am a bagaholic so was very very pleased. Have a great Season and thank you again.
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The Kristal Palace hotel is outstanding, the food is sublime and the staff are simply unparalleled in our experience. The view from the rooftop bar is stunning. We love coming back to this hotel for all these reasons, but the professionalism, quality and friendliness of the Kristal Palace team are simply superb. Can't recommend this hotel enough.
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Response from Giuseppe T, Direttore at Hotel Kristal Palace - Tonelli Hotels
Responded 1 week ago
Dear Glenbeg, We are so glad to know you have appreciated your stay at the Kristal Palace. We always try to run the extra mile in order to fulfill every guests' wish and we really care about our customers' satisfaction. As you underlined our Skypool terrace is the heart of the hotel. It comes alive in the early morning with the rich breakfast buffet (which offers an abundant variety of sweets and savory, eggs cooked at the moment and fresh coffee) and it is the perfect spot to chill out all day long. Thank you so much for your recommendation and we hope to have the opportunity to welcome you as well soon again! Your sincerely Giuseppe Tonelli
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Stayed here for a full week while touring around the area with a group of people. We were mainly in the hotel for our breakfasts and evening dinners. Can only say that the food is pretty spectacular and in abundance. Our room was always cleaned promptly and reception was always helpful. We had 2 balconies, although we never had time to use them as we were either out on excursions or up by the Sky Bar. Can’t recommend the Kristal Palace enough 😃
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Response from Giuseppe T, Direttore at Hotel Kristal Palace - Tonelli Hotels
Responded 1 week ago
Dear 614eds, Thank you from the bottom of our heart for your wonderful words. Knowing you have enjoyed the stay at the Kristal Palace is so important to us! Thank you for sharing the many positive elements, mentioning in particular the food: our Chef is always on the look out for genuine local product to create the most original and well balanced meals, giving the opportunity to our guests to discover our culinary tradition. I hope that your future travels to Riva del Garda will bring you back to the Hotel Kristal Palace. Best regards Giuseppe Tonelli
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My wife and I recently spent a most enjoyable and relaxing week in the Kristal Palace. The outstanding features of this hotel must include the staff and the level of service provided. Second to this would be the quality of the food and thirdly would be the rooftop bar and pool. The breakfast was served in both the restaurant and the rooftop bar, wherever you choose it it outstanding. We stayed on a half board deal that included a 5 course evening meal, this never failed to impress and the kitchen and restaurant staff deserve very high praise. I wouldn't hesitate to recommend this hotel and would certainly return. If I did I would try and get a room with a balcony that faces the town and consequently the afternoon/evening sun. All the rooms have balconies, those that face Monte Brione however enjoy the morning sun and afternoon shade. Congratulations to Signore Tonelli, this is a wonderful hotel.
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Response from Giuseppe T, Direttore at Hotel Kristal Palace - Tonelli Hotels
Responded 1 week ago
Dear edo600, What a pleasure reading your lovely words! Our main goal is to make our guest feel at ease from the very first moment they walk into the hotel. Our caring team is the key and we could not be prouder of them. They always challenge what we can do better and strive to create experience that are not "perfect on paper", but personal and just right for the individual guest. As you mentioned the breakfast served on the rooftop terrace is the perfect way to start the day, tasting the fresh-cooked eggs and crêpes while enjoying the breathtaking lake view. We hope to welcome you back at the Kristal Palace soon again! Best wishes Giuseppe Tonelli
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Return trip to this fabulous hotel. I cannot recommend it highly enough. Beautiful hotel, immaculately clean and maintained, lovely rooms, great restaurant. Above all, it is the staff that make this such a special place to stay. They all work so hard and nothing is ever too much trouble. Would definitely come again.
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Response from Giuseppe T, Direttore at Hotel Kristal Palace - Tonelli Hotels
Responded 1 week ago
Dear B3928LSjow, Thank you so much for your lovely words! I am delighted to learn that the efforts we make in taking care of our guests contributed to make your stay unforgettable. We really care about our "Live" Restaurant, therefore we choose only high quality products in order to prepare tasty menus capable to satisfy our guests' taste. To fulfill every guests desire, our chef also creates vegetarian, vegan, gluten free and dairy free menu. We highly hope to welcome you soon again! Best wishes Giuseppe Tonelli
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$224 - $293 (Based on Average Rates for a Standard Room)
ItalyTrentino-Alto AdigeProvince of TrentoRiva Del Garda
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