We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hotel Kristal Palace - Tonelli Hotels

Visit hotel website
Traveler (381)
Room & Suite (160)
Pool & Beach (90)
About
Location
Cleanliness
Service
Value
Travelers' Choice 2018 Winner
Certificate of Excellence
Property amenities
Room Service
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Pool
Bar/Lounge
Fitness Center with Gym / Workout Room
Concierge
Heated pool
Laundry Service
Meeting Rooms
Multilingual Staff
Outdoor pool
Public Wifi
Wheelchair access
Show more
Room features
Accessible rooms
Air Conditioning
Minibar
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Charming
Lagoon View
HOTEL CLASS
Hotel links
Visit hotel website
Location
Full view
85Good for walkers
Grade: 85 out of 100
25Restaurantswithin 0.25 miles
3Attractionswithin 0.25 miles
821Reviews
580Photos
34Q+A
100Room tips
Traveler rating
  • 692
  • 103
  • 22
  • 3
  • 1
Time of year
Traveler type
Language
  • More languages
  • Filter
  • English
Popular mentions
We stayed at this hotel on a Riviera Group tour and were most impressed. Not the usual tourist class hotel although there were a number of German parties using the hotel during our stay. The whole place oozes quality and the restaurant with its open view kitchens turned out
Read more
I would recommend this to anyone it's just so much fun, wow. The entire trip was just perfect, they even gave us some free service for our anniversary. Spa day was killer and the area is amazing. Anyone who wants romance should consider it.
Read more
Senor Tonelli runs a very good hotel. Very smart, relaxed, excellent staff with a real interest in the customer. Dining Room above par with Dinner on 7 evenings always varied. Wonderful facility on the roof with a swimming pool and sitting out area where u are looked after
Read more
Response from Giuseppe T, Direttore at Hotel Kristal Palace - Tonelli Hotels
Responded Oct 18, 2018
Dear Expert186605, on behalf of the entire staff and myself I would like to thank you for having shared your experience on Tripadvisor. We are really glad you have enjoyed the food. Since we really care about the kitchen, we choose only high quality products in order to prepare tasty menu capable to satisfy even the more refine palate. We wish to have the opportunity to welcome you again in Riva del Garda! Best wishes Giuseppe Tonelli
Read more
We were very pleased with the choice of hotel we made with a holiday company we went with, it was the best from their selection. Staff very attentive to all our needs, food top notch and ideal position for the lake and and surrounding shops and bars. Only small down side no tea
Read more
Response from Giuseppe T, Direttore at Hotel Kristal Palace - Tonelli Hotels
Responded Oct 9, 2018
Dear Julie W, Thank you so much for your lovely words. Knowing you have enjoyed your stay at the Kristal Palace is for us a huge pride. Altough the Kristal Palace is not in the city center, its quite position allows you to enjoy the breathtaking views over mountains and the lake. Indeed,the complimentary bikes are a really good way to explore our beautiful Riva del Garda and the nearby places, enjoying the perfectly maintained cycle paths which link all the cities of the Garda Trentino region. Please accept our apology for the evening meal drinks, we usually serve all type of drinks in the restaurant. We will surely delve deeper into the matter. We hope we will have the honor to welcome you again at the Kristal Palace. Best regards Giuseppe Tonelli
Read more
We had an amazing time at the hotel Kristal palace and would return in a heartbeat! Especially loved breakfast by the pool and happy hour cocktails! Riva itself was great to base ourselves. We seen a lot of places around the lake during our week stay and were more than happy
Read more
Response from Giuseppe T, Direttore at Hotel Kristal Palace - Tonelli Hotels
Responded Oct 9, 2018
Dear Steph, First of all we would like to thank you for your lovely words. It is a pleasure to read your appreciation about the Hotel, seeing guests satisfied is the best reward we could ask. Our Skypool Terrace is, without any doubt, the icing on the cake: starting from the breakfast served en plein air whith our chef, until the evening live music entertainment, the Skypool terrace is the perfect spot to escape the daily routine and chill out under the sun. Looking forward to meeting you soon again, Giuseppe Tonelli
Read more
Previous
Album Categories
All photosTravelerRoom & SuitePool & BeachDining
Photo provided by managementHotel Kristal Palace - Tonelli Hotels
Photo provided by managementHotel Kristal Palace - Tonelli Hotels
Photo provided by managementHotel Kristal Palace - Tonelli Hotels
Photo provided by managementHotel Kristal Palace - Tonelli Hotels
Photo provided by managementHotel Kristal Palace - Tonelli Hotels
PreviousNext
12345632
We booked via our travel agent and not via one of the big companies. My only comment would be that those booked via a tour operator seemed to a slightly different level of contact with the hotels customer service person. I think there must have been some kind of welcome meetings etc so they were told what was going on in the hotel that week etc. Plus given more info about the facilities and the area. We didn’t appear to quite get the same kind of welcome or info from reception. The customer service person did speak to my husband in the lift and appeared to know who we were but that was it. We still enjoyed our stay overall and it is a nice hotel in a lovely area.
1 vote
Can you get a drink in the downstairs bar if it rains ?
This was our only issue with this very nice hotel. The bar isn’t usually open and it seemed a slow process with limited selections and staff each time. Sadly for us it rained more than once and on our last night the customer service was poor as the focus was on sorting the roof bar out due to a storm. We did understand that and the owner apologised when we raised it but not sure it made up for the lack of attention we and other guests felt we had received.
0 votes
Can you get a drink in the downstairs bar if it rains ?
What is the checkout time? Thanks
11 am
0 votes
Show all answers
Is there any mosquitoes in the area
Well I think there’s mosquitoes every where these days, but whilst on holiday we didn’t see any around the hotel area and we had our balcony door open all night. We didn’t sustain a single bite whilst there. There may be more if you were to stay at a hotel right on the lake? Have a good holiday if you book it!
1 vote
PreviousNext
1234567
"Chose one of the top room suites, facing ocean, best views."
"Views are best from the rooftop pool and eating area where most of our time was spent"
"All rooms are good and all have a balcony"
"Ask not to be in room 310!!"
"They are all good"
PreviousNext
12345620
PRICE RANGE
$231 - $397 (Based on Average Rates for a Standard Room)
LOCATION
ItalyTrentino-Alto AdigeProvince of TrentoRiva Del Garda
NUMBER OF ROOMS
58
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing