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Caruso, A Belmond Hotel, Amalfi Coast

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Piazza San Giovanni del Toro 2, 84010, Ravello Italy
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
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Traveler (1008)
360
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Room & Suite (396)
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A note from Caruso, A Belmond Hotel, Amalfi Coast
Updated 06/03/20

About

#2 of 22 hotels in Ravello
Location
4.9
Cleanliness
4.9
Service
4.8
Value
4.2
Travelers' Choice
Perched on a cliff edge 1,000 feet above sea level, this heavenly retreat is your private balcony overlooking the amalfi coast. The restored 11th-century palace, set at Ravello’s highest point, is renowned for its immaculate gardens filled with fragrant roses and lemon trees and its rich interiors brimming with original frescoes, vaulted ceilings and antiques. As well as sumptuous accommodation, guests enjoy a spectacular heated infinity pool, serene Wellness Centre and acclaimed restaurant with stunning outdoor terraces. When the world outside calls, our complimentary shuttle whisks you to nearby Amalfi and Positano to explore. We also offer a daily mini-cruise, enabling you to admire the picturesque coast from the clear, azure water.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Babysitting
Free shuttle or taxi services
Business Center with Internet Access
Wifi
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Heated pool
Fitness / spa locker rooms
Bar / lounge
Restaurant
Breakfast buffet
Breakfast in the room
Poolside bar
Shuttle bus service
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Massage
Salon
Rooftop terrace
Baggage storage
Concierge
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Bathrobes
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Flatscreen TV
VIP room facilities
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Charming
Languages Spoken
English, French, German, Italian
1080Reviews67Q+A100Room tips
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Robin S wrote a review Aug 3
Richmond, Virginia, United States8 contributions1 helpful vote
+1
The Hotel Caruso was an absolutely amazing hotel in every way. We stayed there with our daughter and son-in-law and both of our rooms were gorgeous with every detail thought of. The view from our rooms’ private terraces were breathtaking and we loved sitting out in them both morning and evening. The bathroom was the best bathroom I have ever had in a hotel. It was elegant and everything was perfectly thought out for comfort. Probably the best part of the Caruso was the staff. They were all incredibly polite, thoughtful, helpful and competent. We got a lot of help from the front desk staff with dinner reservations and setting up trips for the four of us around the Amalfi coast, They knew everything about the area and were so capable and helpful in setting things up for us. The breakfast there is fabulous. There is both a huge and gorgeous buffet and also you can order all kinds of great breakfast food from a menu. Again, the staff makes it all perfect with such attentive and thoughtful service. We cannot wait to return to the Hotel Caruso and the spectacular Amalfi coast. The Caruso made our trip a pure delight and so relaxing. We could not recommend it more highly.
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Date of stay: July 2022
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Alfonso Pacifico, General Manager at Caruso, A Belmond Hotel, Amalfi Coast
Responded 1 week ago
Dear Robins226, Buongiorno from Caruso. Your review just left me speechless and no words are enough to properly thank you. My heart bursts with joy in reading that you enjoyed your overall stay, from our facilities to the attentiveness of my team. Following up on this, I would like to thank you from the bottom of my heart for your warm and kind appreciation of their commitment and care: they really are trained to consider our guests' needs and wishes their first thought and priority, moreover, they bring to work their true selves along with their genuineness. Therefore, I am delighted to hear they succeeded in making you feel treated as you deserve. We look forward to your next trip here: we would love to share with you more of our property, along with more amazing evenings in Ravello, when the sky and the sea are fused into each other and you feel to dive deep while flying in one only blue. Kind regards. Alfonso Pacifico. General Manager
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Ash wrote a review Jul 2022
9 contributions10 helpful votes
+1
EVERYTHING was top notch. This was the best vacation we have ever had as a family. We have been to some amazing places and hotels, including the Belmond Splendido in Portofino, Belmond Castello de Casole in Tuscany, Belmond Encanto in Santa Barbara, One and Only Palmilla in Cabo, etc. Caruso was by far the best - quiet, classy, welcoming, service, food, hospitality, … After a terrible experience at Hotel Villa Franca in Positano, a hotel that does not value the customer, being cherished at every step of the way and made to feel welcome and like family, was a much needed pleasant experience. We were upgraded before we even got to the property by Roberta, and our room was waiting for us. Both the dinners were exquisite, thanks to Alessandro, Marianna and Carmine. Donenico and Alessandro made our breakfasts extra special, giving us a table with a view of the sea. Roberta and Olanda took care of every need. We felt like royalty. But we’re not surprised. That’s the Belmond way. Bravo Belmond, and to your entire staff. We will be back!
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Date of stay: July 2022Trip type: Traveled with family
Room Tip: Maybe come in June or July. If you choose to skip Positano, you can always come via Sorrento.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Alfonso Pacifico, General Manager at Caruso, A Belmond Hotel, Amalfi Coast
Responded 2 weeks ago
Dear Hashtravel, Greetings from Caruso and from Ravello. What an incredible injection of enthusiasm to start my day with your amazing, lovely and extensive review. You just left me speechless and I truly believe no compliments are enough to properly thank you. I am delighted to learn that you consider, moreover reading that you are an experienced traveler of Belmond's properties. Each line of your valuable feedback is more than a gift to me and I am overwhelmed with joy in reading staff's names. Regarding this, I am very blessed in working with individuals both professional and devoted, combining their talent with a genuine passion. I believe where we can make the difference is in bringing to work our true selves with all our authenticity and commitment. Please, rest assured I will share your warm words with all my staff. We eagerly anticipate your next arrival. We will do our utmost again and even more to help you in collecting lifetime memories. Kind regards. Alfonso Pacifico. General Manager
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OR10555 wrote a review Jul 2022
Brooklyn, New York1 contribution
After traveling from Venice to Florence to Rome with a stay over at Capri the final leg of the trip at Belmont Caruso was an icing on the cake, would love to come back again. From the infinity pool to the immaculate rooms to great service Constance miles and the most amazing property hotel Caruso is spectacular. The only downside the prices for the room where astronomical more than the Hassler in Rome four seasons in Florence or Belmonte Cipriani in Venice. Not to mention the hotels in Capri not sure why it’s so expensive however the amenities service quality is top notch.
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Review collected in partnership with this hotel
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Alfonso Pacifico, General Manager at Caruso, A Belmond Hotel, Amalfi Coast
Responded 2 weeks ago
Dear OR10555, Greetings from Caruso and from Ravello. I appreciate the detailed and extensive review you chronicled with your stay at Caruso, moreover, you are sharing it with the TripAdvisor community. I am overwhelmed with joy in reading that you considered us the icing on the cake of our Italian trip and that you enjoyed our facilities and service. Regarding our prices, as you can imagine, we believe there is more to a special place like Caruso than just booking the most amazing views and unparalleled experiences. We want to make sure you know you can find the best of everything and the best of course has a cost. Moreover, we want to be able to manage anything to make your trip run seamlessly. I really look forward to welcoming you back here again soon and to sharing with you more of our passion, attentiveness, and care Meanwhile, until your next step in our lemon-scented lobby, I wish you a memorable summer ahead. Kind regards Alfonso Pacifico General Manager
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FoodieAni wrote a review Jul 2022
Los Angeles, California17 contributions6 helpful votes
+1
Belmond Caruso is a hidden heavenly gem in beautiful Ravello. A stay here means you are treated like family. Every colleague here goes above and beyond to make your stay absolutely perfect! A special shout out to Iolanda for patiently and kindly organizing all of our excursions and tours. A thank you to the entire concierge team, the front desk team, the doormen, the housekeeping, the pool staff and the entire dining staff. Every single individual was magnificent! I wish I could remember everyone’s name but I can’t! That is because it was not just one person that made the stay special! It was a collaboration of every single individual. Bravo to general manager Mr. Pacifico for running this hotel the way every luxury hotel should be run. We will be back for sure! In fact, I cannot wait to experience again the beautiful views, the stunning infinity pool, the smiling faces and the unparalleled individualized service. Ciao for now Sincerely, Ani and Vartanian family
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Alfonso Pacifico, General Manager at Caruso, A Belmond Hotel, Amalfi Coast
Responded 4 weeks ago
Dear Mr. and Mrs. Vartanian, Buongiorno from Caruso. I would like to thank you from the bottom of my heart for your lovely feedback and for the warmth of your words. You left me speechless and my heart is burning with joy to learn that your days with us have been so memorable. Moreover, I can really feel the passion and all the good memories you collected here, and no compliments will be enough to thank you. Regarding the kind touch you mentioned with Iolanda, the whole staff, and me, I am very thankful: my staff is the main asset of this property and the added value to our work and I try to be as helpful and supportive as possible. We could just offer our guests amazing views and unparalleled landscapes, but we believe in a more thoughtful tailored approach made of a true and strong engagement, and I believe my team succeeds in making this come true. We eagerly anticipate your return: we will do our utmost and even more to share with you the most of our authenticity and " passione". Our little spot tucked among the lemon trees and the sky, will wait for you through the flow of seasons until another trip to Ravello will be ready to begin. Kind regards. Alfonso Pacifico. General Manager.
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Robert A wrote a review Jul 2022
Avon, Connecticut2 contributions1 helpful vote
We have been coming here almost yearly since the opening in 2006. This hotel has the best manager and staff in the world and we have traveled a lot. Don’t miss the opportunity to stay at this magical place.
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Review collected in partnership with this hotel
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Alfonso Pacifico, General Manager at Caruso, A Belmond Hotel, Amalfi Coast
Responded 4 weeks ago
Dear RobertaV4447YF, Buongiorno from Caruso. What a pleasure starting my day with your lovely feedback. I would like to thank you from the bottom of my heart for taking the time to write it and for sharing it with us and the TripAdvisor community. I am delighted to learn that you are a repeat guest: we do really our utmost to render our guests' stay the closest to perfection, moreover something to be missed once you leave from here. I appreciate very much your warm touch about me and my staff: it is such an unparalleled joy reading that you, as experienced travelers consider us the best in the world. I look forward to your return and to properly performing another amazing stay filled with passion and your valuable presence. Kind regards Alfonso Pacifico General Manager
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Elise R wrote a review Jul 2022
4 contributions
We just got back from the Amalfi Coast and can't say enough good things about the Caruso. Yes, there were two slip-ups - we had booked a table at their Belvedere restaurant via email and they first seated us in the poolside (more casual) restaurant; the next morning, we asked for very early room-service breakfast because we were leaving for a hike before the breakfast restaurant opened and the card placed on our door before bedtime was never picked up (although it said "place by 4 am"). And yes, it is insanely expensive. But it is hard to imagine a more beautiful place with a staff that, despite these two minor slip-ups, could not be more helpful or nicer. We need to add a particular word about Vincenzo, our waiter in the Belvedere restaurant and at subsequent breakfasts. He was that rare combination of friendly but not intrusive, professional but not standoffish, and both extremely welcoming and extremely personable with a sweet sense of humor. He made our (excellent) dinner even more special, and it was a treat to see him throughout our stay. We should add another word about the concierge. We had an issue about our rental car and, even though we booked it ourselves and not through him, he spent a very, very long time trying to solve our problem. Way, way beyond the call of duty!! Would we go back? In a second.
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Date of stay: July 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Alfonso Pacifico, General Manager at Caruso, A Belmond Hotel, Amalfi Coast
Responded 4 weeks ago
Dear 46eliser, Buongiorno from Caruso and from Ravello. Your extensive review just left me speechless and I believe no compliments are enough to properly thank you. I appreciate your sharing your memories to chronicle your stay in detail and I am delighted to learn that you loved so many aspects of it and the attentiveness and commitment of my staff. Your warm touch about Vincenzo lifts my spirit and it is an incredible injection of enthusiasm for everyone here at Caruso: my staff really devote themselves to this property and any effort is spared in guaranteeing a personally tailored service based on the wishes and the needs of the Guests. Regarding the two minor slip-ups, I would like to thank you as well for the time you took to share your concerns and it is my hope that you will give us the opportunity to better serve you in the future and for improving on this aspect. We can't wait for your return: we will do our utmost to welcome you here and make you enjoy a new experience in our property tucked among the lemon - trees and the amazing sky of Ravello. Kind regards. Alfonso Pacifico. General Manager.
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A B wrote a review Jul 2022
10 contributions
I visited Belmond Caruso for lunch. I am so confused and in disbelief after my encounter. I found that Belmond Caruso operates in two extremes. The positive extreme was the concierge staff. Their welcome and support was what I expected from a hotel with this standing; smooth, friendly and professional. What I also liked is that they allowed us to see the world famous pool. The pool staff was equally friendly, helpful and supportive. Loved it! But then it was time for our reservation at the Pool Restaurant. I am not sure if we were unlucky to visit at an inopportune time, but the personnel at the restaurant came across as flustered, unorganized and lacking in class. There was no protocol or forethought in how to handle guests while the table isn't ready. We had to step aside several times to make room for the personnel, each time finding ourselves in the path of another staff member running by. Finally we were led to a seating area where we could wait for our table. The salads that we ordered were generous in size, but the quality was extremely lacking. It tasted like the to-go salads in plastic containers from the supermarkets in my country (and to be honest, even the latter have more taste with the option of an additional sauce). The added chicken was not cleaned well before preparation; that was apparent both visually and in taste. I was not enticed to order more. Also, the chair cushions had stains on them, and the personnel stomped as they walked by. I am sorry to say that I expected more quality, elegance and grace for a hotel with this name.
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Date of stay: June 2022
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Alfonso Pacifico, General Manager at Caruso, A Belmond Hotel, Amalfi Coast
Responded 4 weeks ago
Dear abN7145SU, Buongiorno from Caruso. First of all, I would like to thank you for your extensive review, for the time you took to write it, and for sharing it with us and the TripAdvisor community. I appreciate you chronicled your experience at Caruso in detail and that you enjoyed the care and the attentiveness of my staff along with our facilities, like the pool. I am delighted to read all your lovely words about my team: they are the main asset of this place and I admire their dedication to the guests' needs without sparing any effort or anything of their true passion. On the other hand, I must admit that your words about the pool's reservation really aggrieved me. I am very sorry to learn that your experience was not to the level one would expect when visiting our hotel and I offer my sincerest apologies for our lack of service. I want to assure you it is not the usual standard and that I will take the appropriate measures to address the problem and prevent any future occurrences. I really appreciate your sharing your concerns and your valuable feedback with us: this gives us an opportunity to improve and to do better next time. I hope that there will be another opportunity for us to restore your faith in our property: our guests' satisfaction is our priority and first thought, therefore, we look forward to your next trip and to properly performing the experience you wish and deserve. Kind regards Alfonso Pacifico General Manager
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Geordie2666 wrote a review Jul 2022
Huntly, United Kingdom307 contributions141 helpful votes
In 1994 we visited the Amalfi Coast and stayed in The Caruso Belvedere . It was an old fashioned hotel which had once been the haunt of the Bloomsbury set and many Hollywood stars of the silver screen. By the time we arrived in was owned by the fourth generation of the Caruso family and we and the somewhat eccentric guests adored it. As Belmond aficionados we have worked our way round the European Belmonds during the post pandemic era. Each has surprised and delighted and made us long to return. Our arrival was special. The welcome from IOLANDA MANSI and her wonderful colleagues took our breathe away. Italians are so special. The Manager ALFONSO PACIFICO was always visible and in full control of his team. The service was faultless. The hotel has been meticulously renovated to make it an icon of style. It lives and breathes timelessness. Charming waiters served delicious breakfasts on the terrace and who could beat the humble Alfonso whose dedication shone through in his polite demeanour and courtesy . The swimming pool area was perfection and service outstanding. Marco and the delightful girls were always on hand in the scorching heat to tend to our every need. The gardens and Belvedere are reason enough to stay in the Caruso. I came to the conclusion that this is as close as is possible to reach heaven on Earth. Having visited the more remote Belmonds in South America, Africa and Asia these European stars are a revelation. We have booked The Grand Hotel Timeo in Taormina for an Autumn trip and thereafter hope to complete our Grand Tour of Italy where Belmond began in Cipriani Venezia. We have high expectations. Thank you Iolanda for being our Belmond Star . You made our trip so special ! People like you and your team ( particularly Rosa who is a star of the future) are the reason Belmond is our favourite hotel group in the world. Don’t change and we will return as soon as we can.
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Date of stay: June 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Alfonso Pacifico, General Manager at Caruso, A Belmond Hotel, Amalfi Coast
Responded 5 weeks ago
Dear Geordie2666, Greetings from Caruso and from Ravello. Your review just left us speechless and no compliments will be ever enough to thank you. On behalf of my Team, I would like to thank you from the bottom of my heart for your extensive feedback and for the lovely and amazing words you chronicled your stay at Caruso. You have been able to share with us a wonderful picture of our property through the years and I still feel all the emotion and the magic of the past. I have personally shared your amazing comments with the entire team who are thrilled to learn you loved your stay with us: we could not be more honored to be part of your trip and stay and to make it truly memorable. They will be definitely excited to read what you wrote: we put guests' experience and their satisfaction as a priority and your review describe the hard work we do every day. We eagerly anticipate your next visit and your next step in our lemon-scented lobby. Until that moment, I wish you a pleasant summer filled with good memories of us and of Caruso, your home away from home. Kind regards. Alfonso Pacifico General Manager
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Todd G wrote a review Jul 2022
San Jose, California22 contributions4 helpful votes
+1
What an impeccable property with wonderful staff! A special thank you to the front desk team, Fabiola, Roberta, Iolanda and the wellness center team, Francesca, Simona, and Lisa. Thank you as well to the General Manager, Afonso. We look forward to many return visits in the future. —Todd
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Date of stay: July 2022Trip type: Traveled as a couple
Room Tip: If arriving by boat, it is worth it to arrange transfers with the hotel directly.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Alfonso Pacifico, General Manager at Caruso, A Belmond Hotel, Amalfi Coast
Responded Jul 8, 2022
Dear Todd, Buongiorno from Caruso and from Ravello. First of all, thank you for taking the time to tell us about your experience during your stay at our hotel and for sharing your memories with the TripAdvisor community. I am delighted to learn that you enjoyed your overall experience, moreover that we met your expectations with our facilities and with the commitment and the attentiveness of my staff. This is exactly the type of experience we strive to create for each and every guest, something going above and beyond. I am very proud to read your beautiful comments and words of appreciation for my staff: it is an honor to work with such talented and professional individuals who keep the name of Caruso to the highest levels. We can't wait for your return and for welcoming you and sharing another amazing stay, of course, filled with our passion and care. Kind regards Alfonso Pacifico General Manager
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Sandra Razzano wrote a review Jul 2022
London, United Kingdom4 contributions1 helpful vote
+1
Me and my fiancé had one of the most unforgettable experiences at the Chef’s Table at the main restaurant of the Hotel. The food and setting was amazing, but most of all, Vincenzo, our waiter for the evening made the experience even more incredible. Fantastic service. Grazie Vincenzo!!
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Date of stay: June 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Alfonso Pacifico, General Manager at Caruso, A Belmond Hotel, Amalfi Coast
Responded Jul 7, 2022
Dear Sandra Razzano, Buongiorno from Caruso. First of all, I would like to thank you for taking the time to share your comments with the TripAdvisor community and then for your extensive and lovely review which chronicles your experience at our restaurant. I am glad to read your wonderful memories about the Chef's table and that you enjoyed both service and food, I will convey to all my staff your appreciation and especially to Vincenzo, whom you mentioned with such a warm touch. I am very proud of my staff, they really devote themselves to our Guests combining professionalism to passion and they continuously strive to meet your needs and expectations, therefore your feedback is very important and supportive to us. We look forward to welcoming you back here soon again and to arranging another special dinner for you with our typical tastes and all the care we are able. Kind regards. Alfonso Pacifico. General Manager.
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PRICE RANGE
$980 - $3,685 (Based on Average Rates for a Standard Room)
LOCATION
ItalyCampaniaProvince of SalernoAmalfi CoastRavello
NUMBER OF ROOMS
50
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Frequently Asked Questions about Caruso, A Belmond Hotel, Amalfi Coast
Which popular attractions are close to Caruso, A Belmond Hotel, Amalfi Coast?
Nearby attractions include Ceramiche Cosmolena di Margherita di Palma (0.08 miles), Ceramiche D'Arte Pascal (0.1 miles), and Ravello-Minori Walk (0.1 miles).
What are some of the property amenities at Caruso, A Belmond Hotel, Amalfi Coast?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Caruso, A Belmond Hotel, Amalfi Coast?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Caruso, A Belmond Hotel, Amalfi Coast?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Caruso, A Belmond Hotel, Amalfi Coast?
Yes, parking is available to guests.
What are some restaurants close to Caruso, A Belmond Hotel, Amalfi Coast?
Conveniently located restaurants include Baffone Gelateria Artigianale, Nino's Pizza, and Babel Wine Bar Deli & Art.
Are there opportunities to exercise at Caruso, A Belmond Hotel, Amalfi Coast?
Yes, guests have access to a pool, a fitness center, and locker rooms available in the fitness center during their stay.
Does Caruso, A Belmond Hotel, Amalfi Coast have an airport shuttle?
Yes, Caruso, A Belmond Hotel, Amalfi Coast offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Caruso, A Belmond Hotel, Amalfi Coast located near the city center?
Yes, it is 0.06 miles away from the center of Ravello.
Are any cleaning services offered at Caruso, A Belmond Hotel, Amalfi Coast?
Yes, dry cleaning and laundry service are offered to guests.
Does Caruso, A Belmond Hotel, Amalfi Coast offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.