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De Stefano Palace Luxury Hotel

Traveler (108)
Room & Suite (68)
Dining (5)

About

#20 of 43 hotels in Sicily
Location
Cleanliness
Service
Value
Property amenities
Spa
Free High Speed Internet (WiFi)
Breakfast included
Room service
Bar/Lounge
Babysitting
Concierge
Dry Cleaning
Laundry Service
Meeting rooms
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
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Room features
Air conditioning
Minibar
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Romantic

Location

Full view
86Good for walkers
Grade: 86 out of 100
45Restaurantswithin 0.3 miles
20Attractionswithin 0.3 miles
247Reviews
3Q+A
18Room tips
Traveler rating
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  • 34
  • 14
  • 6
Time of year
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Popular mentions
Smell of mould. No ventilation of bathroom. Brown water coming out of bath tap. No hygiene tissue and no Cups for toothbrush in bathroom. Booked the room 2+1. No childrens bed prepared. Childrens bed then set up incorrectly. Bed collapsed when child first sat on it. No cards
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Nice hotel located in the baroque area of the city, and extremely nice people working on it. there was a problem with my reservation and the manager INMEDIATLY gave us a solution. Congratulations. Another satisfied customer.
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This hotel is in an old palace. The rooms are quite nicely decorated. Finding your room can be tricky, as there are many levels and stairways to traverse. The breakfast is very nice, but the air conditioning is ineffectual and the wifi irregular.
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Response from SimonaL1568, Resident Manager at De Stefano Palace Luxury Hotel
Responded Oct 5, 2018
Dear Guest, thank you for taking your precious time to communicate your experience after your stay at Destefano Palace Hotel. Our customer's comments are very important, that will help us to continuously improve the level of service Hoping to have you again as our guest, I give you my best regards
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The Destefano palace is not a luxury hotel. It is in an old villa and as such could not be changed. The rooms are small, the bathroom is tiny with a shower that is really tiny. Air conditioning is poor, we had to get a fan because the temperature of our bedroom never went
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Response from SimonaL1568, Resident Manager at De Stefano Palace Luxury Hotel
Responded Oct 8, 2018
Dear CoachLo, thank you for taking your precious time to communicate your experience after your stay at Destefano Palace Hotel. All your suggestions are more than appreciated: our customer's comments are very important, that will help us to continuously improve the level of service. Hoping to have you again as our guest, I give you my best regards
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I have some rather mixed feelings about this hotel. I would call it a boutique hotel but certainly not a luxury one for a number of reasons. Firstly, honesty at this hotel is quite questionable. We booked our stay with access to the spa included. The day before our arrival
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Response from SimonaL1568, Resident Manager at De Stefano Palace Luxury Hotel
Responded Oct 8, 2018
Dear Mr Bugvio, thank you for taking your precious time to communicate your experience after your stay at Destefano Palace Hotel. We apologize for the inconvenience of the spa: we would like to specify that we do not attract our guest using lie. The respect for our Customers is an indisputable aspect of our work. We take note of your opinion to improve the services offered. Kind regards.
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PRICE RANGE
$76 - $224 (Based on Average Rates for a Standard Room)
LOCATION
ItalySicilyProvince of RagusaRagusa
NUMBER OF ROOMS
25
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