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De Stefano Palace Luxury Hotel

Traveler (108)
Room & Suite (68)
Dining (5)

About

#19 of 43 hotels in Sicily
Location
Cleanliness
Service
Value
Property amenities
Free High Speed Internet (WiFi)
Free breakfast
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Car hire
Meeting rooms
Fax / photocopying
Spa
Free internet
Wifi
Internet
Bar / lounge
Breakfast buffet
Breakfast in the room
Hammam
Manicure
Massage
Pedicure
Salon
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Outdoor furniture
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Bridal suite
Non-smoking rooms
Suites
Air conditioning
Housekeeping
Room service
Safe
Minibar
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Romantic
Languages Spoken
English, Italian

Location

Full view
86Good for walkers
Grade: 86 out of 100
46Restaurantswithin 0.3 miles
20Attractionswithin 0.3 miles
248Reviews
3Q+A
18Room tips
Traveler rating
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Popular mentions
Smell of mould. No ventilation of bathroom. Brown water coming out of bath tap. No hygiene tissue and no Cups for toothbrush in bathroom. Booked the room 2+1. No childrens bed prepared. Childrens bed then set up incorrectly. Bed collapsed when child first sat on it. No cards left with WiFi code. Concierge had to write the lengthy code by hand on a sheet of wrapping paper. Very low quality breakfast for **** hotel. No fruit salad, not even oranges. No joghurt left. Only kellogs Cornflakes, no cereal etc. Tried to pay city tax of 3€ in cash. Concierge could not change my 5€ bill, not even from her private money. Had to look for and ask other employees to get change. Asked front desk whether they could drop a postcard which already had a stamp on it. Was asked to post it myself in a postbox 50 m down the road. This was the most unprofessionally run hotel that I have come across in my life. Certainly not worth the 214€/ night.
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Response from DESTEFANOPALACE, Responsabile relazioni pubbliche at De Stefano Palace Luxury Hotel
Responded 3 weeks ago
Dear customer, Thank you for taking the time to review our facility. I regret to read what you wrote, I apologize on behalf of all the staff for the various inconveniences that we brought him during his stay, unfortunately there were a series of unsavory events that are not usually found in our structure. In fact, I take this opportunity to make you think again about us and our structure, inviting you to come back and see us, but this time with a discount to apologize for what happened. Best regards Matteo Guest Relation Manager
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Nice hotel located in the baroque area of the city, and extremely nice people working on it. there was a problem with my reservation and the manager INMEDIATLY gave us a solution. Congratulations. Another satisfied customer.
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Response from DESTEFANOPALACE, Responsabile relazioni pubbliche at De Stefano Palace Luxury Hotel
Responded 3 weeks ago
Dear customer, Thank you for taking the time to review our facility. Reviews like yours are the confirmation of our hard and constant work and I can assure you that they are also the motivation that drives us to perfect ourselves day after day. We are pleased to have hosted you in our facility and we will be really happy if you would like to re-present as our welcome guest. Kind regards Matteo Guest Relation Manager
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This hotel is in an old palace. The rooms are quite nicely decorated. Finding your room can be tricky, as there are many levels and stairways to traverse. The breakfast is very nice, but the air conditioning is ineffectual and the wifi irregular.
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Response from SimonaL1568, Resident Manager at De Stefano Palace Luxury Hotel
Responded Oct 5, 2018
Dear Guest, thank you for taking your precious time to communicate your experience after your stay at Destefano Palace Hotel. Our customer's comments are very important, that will help us to continuously improve the level of service Hoping to have you again as our guest, I give you my best regards
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The Destefano palace is not a luxury hotel. It is in an old villa and as such could not be changed. The rooms are small, the bathroom is tiny with a shower that is really tiny. Air conditioning is poor, we had to get a fan because the temperature of our bedroom never went below 80 degrees. Very little service. Our room was not even made up one day. On the plus side, the breakfast was good. We would not stay here again.
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Response from SimonaL1568, Resident Manager at De Stefano Palace Luxury Hotel
Responded Oct 8, 2018
Dear CoachLo, thank you for taking your precious time to communicate your experience after your stay at Destefano Palace Hotel. All your suggestions are more than appreciated: our customer's comments are very important, that will help us to continuously improve the level of service. Hoping to have you again as our guest, I give you my best regards
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I have some rather mixed feelings about this hotel. I would call it a boutique hotel but certainly not a luxury one for a number of reasons. Firstly, honesty at this hotel is quite questionable. We booked our stay with access to the spa included. The day before our arrival we received an email saying that due to some recent issues with high chlorine levels, the spa is currently closed. During check in, the receptionist told us that the spa actually had to be closed on the day of our arrival, and on the other hand, from other reviews on other websites it is clear that the spa has been closed either for a number of months, or on several occasions in the past months. I find it very unfair that they try to attract bookings by offering free access to the spa (I understand it can normally be used at a cost), when clearly they have an issue. On a positive note, they did offer the possibility to make use of the spa in one of their partner hotels, however I did not find this very convenient. Secondly, a 1.5m x 1.0m bathroom for the standard doubleroom is not quite luxurious. The shower itself is incredibly tiny and there is barely any space to move your arms while showering. During our stay, I have asked for an iron. In the morning I was told that it was unavailable. In the evening I was told the same, but I insisted on having one delivered to the room. An iron was delivered after a few minutes, but an ironing board not. I was asked to use the available desk instead! Having said that, the entrance and reception area are very nicely designed, and the decor in the rooms is also pleasant. Also, breakfast was good and the guy taking care of the breakfast area was very nice and helpful. I also appreciated the fact that on the day of departure, we had to leave earlier than the opening times for breakfast, and the receptionist still opened the area for us to have some food.
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Response from SimonaL1568, Resident Manager at De Stefano Palace Luxury Hotel
Responded Oct 8, 2018
Dear Mr Bugvio, thank you for taking your precious time to communicate your experience after your stay at Destefano Palace Hotel. We apologize for the inconvenience of the spa: we would like to specify that we do not attract our guest using lie. The respect for our Customers is an indisputable aspect of our work. We take note of your opinion to improve the services offered. Kind regards.
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PRICE RANGE
$76 - $234 (Based on Average Rates for a Standard Room)
LOCATION
ItalySicilyProvince of RagusaRagusa
NUMBER OF ROOMS
25
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