It was a disappointing experience given the spectacular views from the restaurant and terrace. The rooms are large, simple but clean and adequate. The staff rather brusque, unapproachable and unfriendly. They do the minimum what is ask and no more. The restaurant has stunning views but my wife and I sent our main meal back. It looked so awful. The rib of lamb was grey and inedible and the whole plate unappetising. The response was muted and unapologetic. Despite the views I can't recommend it at all Choose a hotel with a sun terrace and pool as the beach at Polignano is rough despite the picture postcard image The hotel and town need to up their game!
We booked for 7 pm which is their opening time and picked a prime view table. Service was great, local white wine was superb. I had the mixed seafood grilled which was excellent, and surprisingly good value. My wife and I both had tiramisu which is unusual as we do not usually have dessert. It was a mistake......they are really large portions. It was delicious but we should have shared one! We normally try different restaurants and return on our last night to our favourite. With 2 nights remaining from our weeks holiday, this place is winning. 😀
The food and service in the hotel was terrible, but that’s even more shocking when in Italy. The vegetables tasted like canned food poured on a plate. It took waiters at breakfast thirty minutes to come by to ask for my order - I went up three times to ask if a waiter could come and take an order- and they looked at me and at each other all confused as to what happened- and then still didn’t come! For a five star hotel, I’m speechless and sad. Total waste of money.
The hotel is in the most magnificent location in Positano. The roof top pool is to die for. The staff are very helpful. They can answer a lot of questions about your trip that you should contact them before arriving. Parking, porters, ferries etc. They have a fantastic poolside bar so that our routine was to shop and walk in the mornings and then crash by the pool on the warm afternoons. The breakfast that is included is fantastic. We typically skipped lunch the breakfast was so scrumptious. The hotel is literally 100 yards from the ferry and boat dock so that you can easily catch a ferry or boat to Capri or Amalfi. We loved it so much that we are spending our next wedding anniversary there!
I cannot for the life of me figure out which hotel anybody who wrote anything positive about Covo dei Saraceni stayed in, because it couldn't have been the same hotel we were subjected to. We stayed here for 6 nights on our honeymoon at the end of August into the beginning of September, and found it a profoundly disappointing experience. First of all, which is a great example to start with, was the ant infestation that we lived with every night (pictures for 3 different days attached). But it wasn't so much the ants; it was the complete insistence from hotel management, gaslighting us every step of the way with "We don't have any ants inside. And even if we did, housekeeping got rid of them all. And even if they didn't, well, then...um...it's your fault for leaving the window open." (we didn't) Next, even for Positano, the penny-pinching and upcharging at every turn is unbelievable. At the bar, we ordered a cocktail, they brought us the wrong drink, we went up just to point that out, and they replied (and I cannot stress enough to you, dear reader, how I am not in the least bit embellishing), "Well, what do you want us to do about it?" We didn't drink it, but they nonetheless charged us. And having worked in a midtown Manhattan restaurant in New York, it feels unfathomable to imagine that a restaurant would charge you for an incorrect drink order that you the customer didn't end up drinking. That was an egregious example, but there were countless other smaller things. Leaving aside that they don't do anything special for you even if it is a honeymoon, they have really cheeky ways of trying to siphon money away from you. They aren't honest about how the parking lot is a >10 minute walk away up a steep hill, and how they charge guests to transport their bags--per bag--from the garage to the hotel and back. They decline to give you any irons in rooms, but will instead charge you ~5 euros per shirt to iron (another small thing, the front desk insisted that irons are never present in any hotel room in the world...which...I just can't). Seemingly every single special programme or outing advertised on their website was "last season's prices" and turns out they were more expensive at every turn. And they wouldn't allow us to change rooms or check out early to another hotel without charging us the full duration of our stay (and believe us, we did try), even with the infestation we were dealing with. This was not any lower-rate non-refundable booking we had made; this is their policy to all their guests. We are giving them 2 stars because we did manage to enjoy ourselves in spite of all their behaviour. They have a lovely rooftop pool area (view pictured), the breakfast was quite enjoyable, we got a nice couples' massage, and we took full advantage of the private boat tour outing to Amalfi, which was a real highlight to the whole honeymoon. However, I would nonetheless say that the biggest takeaway is to just avoid here entirely. They don't deserve you, dear reader. You're better than this. And in general, avoid Positano in August.…