Wonderful staff & service from pre-trip reservations, car transfers and check-in to final Covid test and check out. Pre-trip, the Covo staff was in regular communication about transfers and restaurant reservations. When we arrived the staff helped us book tours and arrange for Covid testing at the hotel prior to departure. Staff at both restaurants was excellent too. The main Covo restaurant meal was excellent with large by-the-glass and full bottle wine list. The casual pizza restaurant was also excellent, recognized by most locals as the best pizza in town. Will return.
This hotel might have once been a 5-star accommodation, but that was long ago. The location can't be beaten, but the rest leaves much to be desired. Dated rooms, rough towels, thin pillows - nothing in this hotel makes it feel like a luxury accommodation. The tone and communication by the staff (front desk and at breakfast) were curt and unaccommodating. Our check-in was good and the staff was helpful on occasion, but the overall sentiment and service left much to be desired. We visited Casa Angelina while there and it was in such sharp contrast where the staff went out of their way to meet our needs.
The swimming pool was about 15m in length - which was a luxury for serious swimmers. The views from the pool were beautiful. Beds were extremely comfortable. The majority of staff were friendly, professional and helpful. The position was very good close to restaurants and ferries. The hotel was quite expensive - I would have expected luxury bathrooms - you could hardly swing a cat in ours it was so tight !!.
If you want beautiful views and arrive by ferry, you can’t beat the location. It’d be a further hike down the hill if you arrive by car. If you like a quaint hotel with character, also can’t beat that. The hotel is definitely dated though and hasn’t been updated in years. However, we paid about $1800/night for very spotty service. When it comes to a 5 star hotel, service is one area that I have high expectations. I don’t expect to be treated like royalty, but I do expect human decency. The front desk employees were wonderful and very helpful. However, we had a poor experience with other employees. Here are a couple of examples: 1. First morning we came down for breakfast and ordered an omelet at the omelet bar. The next day we came down for breakfast and showed up again at the omelet bar. The employee barked at us to sit down and we couldn’t order there. We were a little shocked at how curt he was. We didn’t know better, and, honestly, it’s not that hard to say it politely. 2. We went down for dinner at the outdoor restaurant where they serve pizza. No one else was out there. We went to sit down at one of the tables and one of the employees yelled at us to go sit down at a 2 person table. Hardly anyone else showed up. Zero shortage on tables but again, could have said this nicely. 3. On our last morning, we grabbed a tiny snack bag of cookies on our way out. We had reached the elevator when an employee went out of his way to chase us down and yelled at us for taking a 2 ounce snack pack. I almost started laughing but was also just unbelievably shocked and pissed off that they would run down the hall to yell at us (in front of other hotel guests). He was so loud! Sorry that we paid $7000 for the hotel and can’t take a 50 cent bag on a long way back home. Also, we were checking out so did they really need to go out of the way to reprimand guests? Basically, I would never ever recommend this hotel unless you’re just there for the view. It’s a 4 star at best and the service is a 2. The price is too expensive for inconsistent experiences with employees. I’d highly recommend Il San Pietro di Positano (which we also tried) as that’s a true 5 star - wonderful experience there and amazing employees.…
Location, 5. Front desk personnel 5, breakfast room personnel 2, physical rooms 3. This is a nice hotel, the views are second to none in the world. The reason for 3 stars is relative, my baseline for 5 stars is a 5 star Ritz Carlton and the 5 Star IL San Pietro in Positano. We stayed at San Pietro and there's no comparison, San Pietro wins in all aspects except one, proximity to the central area. The rooms at Covo are slightly dated, I understand this may be a good a thing, but really it was the service. Very inconsistent.