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Blu Hotel Acquaseria

Via del Castello | località acquaseria, 25056 Ponte di Legno, Italy
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431 Reviews from our TripAdvisor Community

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Showing 29: English reviews
Worcester, United Kingdom
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Lovely hotel in stunning setting, reception staff very helpful, bar staff excellent. So is the restaurant run by a different company?? Waitresses miserable, and the food is at best average. The "all inclusive" wines and beer on offer are quite unpalatable, and as the bar prices are so reasonable this brings nothing to the experience. Yes I would stay here... More 

Helpful?
Thank Nicholas001
Lier, België
Level Contributor
112 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed June 17, 2016 via mobile

No complaints about the hotel itself. Staff at the reception are really helpful. However, this can not be said about the staff working in the restaurant. The main concern and the reason for my low review score is the lack of quality of the food in the restaurant. This is absolutely not up to the standard of a 4 star... More 

Helpful?
Thank Exaptar
Gothenburg, Sweden
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed March 31, 2016

In my opinion the 4* status is fully correct. Good standard of reception, rooms, restaurant and social areas. The latter ones are Big. Great breakfast. We had half board at a very reasonable surcharge and the quality of the food exceeded expectations. The first room we got was probably the worst at the entire hotel, but without any arguments we... More 

Helpful?
Thank PeJe
BluhotelsAssistenza, Responsabile relazioni con la clientela at Blu Hotel Acquaseria, responded to this review

Dear client, we thank you for the time you spent to write your review, considering that all the opinions communicated by our guests are fundamental for us to understand the ways in which we can continue improving our service. We are sorry if some of the children present in the hotel disturbed you. Our staff constantly controls the behaviour of... More 

Level Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed March 23, 2016 via mobile

Very nice hotel. App 500 meters from the slopes- to pass with hotel bus or on foot even. Rooms big enough- we were 3 in the room without much mess. Nice swimming pool- kids can enter only in certain hours so when the hour is right they make big noisy crowd there. Food good, nothing spectacular but also not disappointing.... More 

Helpful?
Thank Aleksandra M
1 review
1 of 5 stars Reviewed March 11, 2016 via mobile

We were a large group attending a ski race. Although the hotel is spotless and convenient as other reviews have mentioned the staff leave a lot to be desired. The service is terrible and when I came to check out there were extras on my bill that they couldn't account for but still tried to charge me anyway. The manager... More 

Helpful?
Thank cravenhouse
BluhotelsAssistenza, Responsabile relazioni con la clientela at Blu Hotel Acquaseria, responded to this review

Dear client, we thank you for giving us your impression concerning our hotel, considering that our guests’ feedbacks are fundamental for us to understand the way in which we can continue improving our service. We are really surprised of your opinion about the staff and the hotel manager. As many reviews can confirm, they are always glad to satisfy the... More 

1 review
1 of 5 stars Reviewed February 21, 2016 via mobile

I took my family during half term to above hotel.. I have been skiing for 15 years and this was second visit to Ponti di Legno.. As was honeymoon thought we would go to a 4 star hotel .. Wish I hadn't bothered to book this hotel.. Firstly on a positive note it's clean .. The lady who cleaned the... More 

Helpful?
Thank sam s
BluhotelsAssistenza, Responsabile relazioni con la clientela at Blu Hotel Acquaseria, responded to this review

Dear client, We thank you for the time you decided to spend to write your review, since our guests’ opinions are the best way for us to understand how we can improve our service. We are really sorry for what you report, considering that the feedbacks we receive from the guests of Blu Hotel Acquaseria are usually enthusiastic. Your opinion... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed February 17, 2016 via mobile

I have come to Ponte for the past 15 years and stayed at 6 different hotels. I thought I would try this as special occasion , what a mistake. Awful staff, not one smile, throw your food on the table , restaurant is like a butlins meal time even saw the waiter spill the food in his sleeve and shake... More 

Helpful?
Thank Richardep
BluhotelsAssistenza, Responsabile relazioni con la clientela at Blu Hotel Acquaseria, responded to this review

Dear client, we thank you for spending time to review our hotel but we are really sorry to read of your impressions about it. The Blu Hotel Acquaseria is one of the most praised hotels of our chain, as most part of the reviews can confirm. We have never received any complaint like yours concerning the restaurant service, since our... More 

Warsaw, Poland
Level Contributor
7 reviews
3 hotel reviews
2 of 5 stars Reviewed February 15, 2016

Nice hotel building with NO management. The Blu Hotels chain decided to organize everything as regulations and fees and stripped local personnel of any managing power. They simply can do nothing but enforce rules & regulation. As I was told by hotel Director "she is here to get the salary and enforce regulations on customers not to think". In ten... More 

Helpful?
Thank Marek S
BluhotelsAssistenza, Responsabile relazioni con la clientela at Blu Hotel Acquaseria, responded to this review

Dear client, We are sorry to read your review, but it’s important for us to give you our point of view about what you reported. The supplement foreseen for the wellness center, indicated on all our reservation channels, let guests use the pool but also all the other facilities such as Turkish bath, sauna, bio-sauna, emotional showers and ice fall,... More 

Pisa, Italy
Level Contributor
36 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed February 14, 2016 via mobile

Family wend, expected better services and organization from a 4 star hotel.. Staff was very friednly which was very nice. We reserved an apartment to have more room, spacious and clean. However the apartments are located adjacent the hotel lobby and to access them you have to use a separate entrance that is outside! You cannot go to breakfast, restaurant,... More 

Helpful?
Thank giulybooly
BluhotelsAssistenza, Responsabile relazioni con la clientela at Blu Hotel Acquaseria, responded to this review

Dear client, We thank you for giving us your feedback concerning you stay in Blu Hotel Acquaseria. We are sorry about your dissatisfaction concerning the location of the apartment, but we hope that you found it functional as most our clients do. You could also ask for a change (since our rooms are wide and functional as well), that would... More 

A TripAdvisor Member
1 of 5 stars Reviewed February 6, 2016 via mobile

Over 4 hours spent in the hallway waiting for a pre reserved room, all while watching dozens of people wandering in and getting their keys instantly. Staff not very helpful, needs constant pestering oversight to actually do something about the problem and unable to explain the reason of the situation. Not a 4 star standard.

Helpful?
2 Thank A TripAdvisor Member
BluhotelsAssistenza, Responsabile relazioni con la clientela at Blu Hotel Acquaseria, responded to this review

Dear client, We are sorry to read of your dissatisfaction concerning the staff’s attitude when you arrived to the hotel. We always suggest not to arrive earlier than the time of check in written on the confirmation of the reservation, so that the guests can avoid the wait. It is possible to request an early check in, but it is... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free Parking
  • Spa
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Free Parking
Official Description (provided by the hotel)
A new way to experience the mountains, here Acquaseria hotel in Ponte di Legno has risen.Built in 2010, the hotel is equipped with every kind of comfort to satisfy all the needs of our guests thanks to our qualified staff, trained to the highest standards.Acquaseria hotel is located in a prestigious location, in the park near the castle of Ponte di Legno, 500 metres from Adamello Ski Resort and a few steps from downtown. Rooms in Acquaseria Hotel are the perfect combination between traditional architecture and modern creativity through the use of natural materials and great charm.The hotel has 82 rooms of which: 9 Junior Suites, 5 suites. ... more   less 

Additional Information about Blu Hotel Acquaseria

Address: Via del Castello | località acquaseria, 25056 Ponte di Legno, Italy
Location: Italy > Lombardy > Province of Brescia > Ponte di Legno
Price Range: $98 - $230 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Blu Hotel Acquaseria 4*
Number of rooms: 95
Reservation Options:
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Hotel Style:
#1 Spa Hotel in Ponte di Legno
#4 Romantic Hotel in Ponte di Legno
#4 Family Hotel in Ponte di Legno
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