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Grand Hotel Croce di Malta

Via Quattro Novembre 18, 51016, Montecatini Terme Italy
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Guests1 room, 2 adults, 0 children
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Traveler (288)
Room & Suite (100)
Pool & Beach (13)


The Grand Hotel Croce di Malta is located next to the thermal park of Montecatini Terme, just few steps from the centre, the Spa and the shopping area. The 140 rooms (some of them with Jacuzzi) have air conditioning, telephone, Lcd tv, safety box.Two restaurants offer Tuscan specialities and local recipies; the Bar Lounge has a wide sitting area on the terrace; the Business Center has 6 Conference rooms furnished with modern technologies.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Free internet
Hot tub
Indoor pool
Outdoor pool
Heated pool
Bar / lounge
Coffee shop
Breakfast buffet
Swimup bar
Poolside bar
Banquet room
Meeting rooms
Baggage storage
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Non-smoking rooms
Family rooms
Air conditioning
Private balcony
Flatscreen TV
Room service
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Good to know
Languages Spoken
English, French, Russian, Spanish and 1 more


Full view
85Good for walkers
Grade: 85 out of 100
54Restaurantswithin 0.3 miles
17Attractionswithin 0.3 miles
598Reviews11Q+A31Room tips
Traveler rating
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Popular mentions
Quite a disappointment for this hotel which I would consider more like a three stars hotel than a four star. The room is small as well as the bathroom.The carpet was dirty, full of stains Breakfast was Ok but nothing really special. The worst was the service, not very welcoming, apart the car valet, very helpful and friendly It's quite hard to get a chair at the swimming pool outside.To go To the inside pool we have to book a slot as it is very small The good thing is that the room are quiet.
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Response from chiarad2150, Responsabile relazioni pubbliche at Grand Hotel Croce di Malta
Responded 1 week ago
Dear Guest, many thanks for sharing your experience.Our classic rooms will be renewed during the winter period so next year the room you have been accomodated will be totally new! I apologize if you had a bad impression of our breakfast as our free show cooking with express eggs, omelettes, waffel, pancakes and porridge it is highly valued by our guests. I hope next time you will have time to experience out Thai Silk Spa, the pool is just the prelude of the magic of our treatments. Wishing you a nice summer. Chiara
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We were fortunate to be booked into a large and comfortable suite in the newly renovated section of the hotel. The room was well air-conditioned, which was needed during the early onset of the summer heat wave in Europe. We had two modern and comfortable bathrooms in our suite, a bedroom and a sitting room. The view of Montecatini Alto from our windows was a treat. The pool although cold was refreshing and not crowded. And the Thai spa was fantastic. There are many tour groups that come here—and then leave for tours of surrounding cities, it is unfortunate that they do not get a chance to experience the true benefit of this hotel, which in the spirit of the town features wellness and relaxation. Many thanks to Chiara and the management team for making our stay so memorable.
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Response from chiarad2150, Responsabile relazioni pubbliche at Grand Hotel Croce di Malta
Responded 4 weeks ago
Dear Guest, many thanks for your review. Your happiness and satisfaction is our and goal. We will be more than happy to accomodate you soon, Best regards Chiara
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This hotel has so much potential.....the pool was fantastic, the lobby and reception desk were beautiful. The maintenance man was amazing. The food and bar were fine. The rooms, I hated. We were on a tour and DEFINITELY treated like second class! My room 604 was sweltering hot 82 degrees Fahrenheit to be exact. I went to the front desk twice. First time I was told to open my doors and close the shutters. I went back to the room and we did not have shutters.....I did not feel safe opening the door since we were on the first floor. I went back to the front desk and told them I did not feel safe....see the note below that was posted in my room. The front desk clerk said, “madam, this is not America, we do not have crime”. I then asked to be reaccomodated but was told the hotel was sold out. I then asked about hotels in the area, I was ready to check out! The maintenance man finally came up with a fan for me which made the room bearable. My pictures will not attach, I will try uploading them.
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We booked a package that included a standard room. After reading the reviews on this site we upgraded to a superior room. The room is quite nice. Re-decorated. Spotlessly clean. Beautiful new bamboo floors. The bathroom is divided into two spaces. One with the commode. And a separate quite large space with the sink and shower. We’ve used the gym which is been very nice and the swimming pool area is quite beautiful and comfortable. Breakfast is OK. Nice assortment but exactly the same every day. You can eat in the dining room or take a table outside near the pool. As others have said the staff can be quite curt at times but helpful at others I’d stay here again if ever back in Montecatini
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I was very dissapointed in the accommodation at the Grand Hotel Croce di Malta. It is a very different hotel depending on our room assignments. the pictures on the web site do not tell the whole story. Please review the pictures of the dated rooms that need to be updated to fulfill the image portrayed by the hotel on the web site. There must be two clientele classes being served. The restaurant food for breakfast is average, with a mixture of eggs, Italian bacon, bread, yogurt and a small selection of fruit. Dinner was average to poor. The main dishes were average. Not sure why salt is added to a dinner salad, but it was very salty. In all a less than satisfying visit. Service at the front dest and restaurant is curt.
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$81 - $163 (Based on Average Rates for a Standard Room)
croce di malta montecatini gh hotel montecatini terme
ItalyTuscanyProvince of PistoiaMontecatini Terme
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