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Traveler (300)
Room & Suite (85)
Dining (49)
Certificate of Excellence

About

#11 of 134 hotels in Milano Marittima
Location
Cleanliness
Service
Value
Certificate of Excellence
Appearance Outside BTypical location, mainly white however excellent sitting areas covered in shade. Many styles of chairs and some nooks to have a nice bottle of wine or something to eat. The pool area is also very nice and is heated to extend the season. In the middle of summer, the pool is too hot though.Appearance Inside AAppearance inside is not extravagant or elegant but very casual, clean and cozy. Also inside the is good variation of spaces and there are 2 levels of common area. Slightly plain but nicely done.. Non over done with decorations. Its very much like being in a large living room in a house rather than a cold hotel lobby. You could sit in a comfortable corner and read a book with a glass of wine and feel very at home.Service A+Service at Saraceno is to be experienced. They are VERY attentive to guests, their requests and any issues. Ive noticed that the employees are constantly scanning for guests that seem like they need something, be it another glass of wine, something to eat, help carrying something, whatever. In addition to constantly looking to accommodate, they are also communicating in a way that most people would not even notice. They send each other signals when there is a gues arriving or is in need of something. Its really special to see such attention and respect for ones work.Personnel A+Im not sure how Gabriella does it. Saraceno, again is something to be experienced. Best thing I can say about how this place is managed is... Ive watched many times.. Guests who are leaving.. Their car gets brought to the front by the staff, the car is loaded and the guests go off searching for the waiters, and other hotel staff to say good buy, hugs. Staying at this hotel is more like visiting relatives or friends and staying in a house. Even though they are catering to you, there is a warmness that makes it feel much more like a house than a hotel. The same employees are there year over year. This provides great consistency and adds to that house feeling because when you arrive, you see the same smiling faces.Food A++Not much to say about the food. And here again, I don't know what Gabriella's secret is. Saraceno's restaurant is reserved for the Hotel guests only. It is not open to the public. The kitchen is the cleanest in the world and is maintained immaculately. Ive had opportunity to tour the kitchen. Sparkling after every service and the food in the coolers is very well organized and labled, carefully maintained to ensure freshness and cleanliness This is all the work of Chef, Marco. Im not quite sure why Marco is not master chef in a extravagant restaurant because he is constantly searching for inventive way to present new and amazing dishes with excellent flavor combinations. Eating at Saraceno is a treat.. Could be worth staying there a few days solely to be able to eat in the restaurant. HospitalityI think the other sections cover hospitality. Everyone in the hotel is focused on the customer. I had a chat with one who I noticed was sought out by a guest to hug and say goodbye. He explained that they all understand the chain.... The chain is. If the customer has a good experience, then they come back and we continue to have a nice job in a great place.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Pool
Room service
Restaurant
Bar/Lounge
Breakfast included
Babysitting
Breakfast Available
Children Activities (Kid / Family Friendly)
Concierge
Dry Cleaning
Hot Tub
Laundry Service
Multilingual Staff
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Shuttle Bus Service
Wheelchair access
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Room features
Air conditioning
Minibar
Refrigerator in room
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Charming

Location

Full view
92Great for walkers
Grade: 92 out of 100
34Restaurantswithin 0.3 miles
7Attractionswithin 0.3 miles
349Reviews
7Q+A
2Room tips
Traveler rating
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Popular mentions
beautiful location! exquisite presence of the personnel super comfortable the room, clean and quite. rich breakfast, also offering vegan croissant great location in order to reach the sea side for sure will plan other visit soon.
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Response from 871gabriellar, Direttore at Hotel Saraceno
Responded May 8, 2019
Daria, thank you for taking the time to write such a great review of your stay. We try to make everyone feel welcomed and well taken care of. Hope to see you again when you retourn to Milano Marittima :)
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Superb in everything, very kind and helpful owners, beautiful modern and practical rooms with usb connections near your bed (never seen that before), excellent breakfast, near a beautiful beach and close to Ravenna a town with many things to see and to do.
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Response from 871gabriellar, Proprietario at Hotel Saraceno
Responded May 4, 2019
I am happy to read you found your dream hotel in Saraceno and we truly appreciate you taking the time to share. We love creating memorable stays for our guests and I am so pleased we did just that for you. Come back soon for more fun&travel and we look forward to see you again.
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This was ourof first taste of Italy and we were not disappointed. From the moment we arrived at Hotel Saraceno we were made feel very welcome. Gabriella and all the staff were so attentive to all our needs and nothing was a bother for them. My husband did the Ironman Emilia Romagna and they provided early morning breakfas on the morning of the triathlon. The hotel is very beautiful with its own herb and veggie boxes, stunning little outside areas to sit and relax. As for their pool area , it is just magnificent with its heated massaging salt water and lovely decking area to soak up the rays. Inside the hotel is decorated to a very high standard ,very shabby chic. Again we cannot thank the staff enough for making our stay so memorable and we will relish a return visit someday.
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Response from Gabriella R, Proprietario at Hotel Saraceno
Responded Dec 20, 2018
Thank you for your recent stay, and for this beautiful review of Saraceno. We really appreciate your kind comments, and are happy that you were able to experience so many different areas of our hotel. We look forward to welcoming back for the next Ironman! Warm regards, Gabriella
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I have traveled around the globe the last 30 years and have had the pleasure to visit and stay in many hotels. There are hotels with nice rooms, excellent service, a great location, nice pool, etc. But hotel Saraceno has it all! And then combined with a personal touch from each staff member. It is just amazing, also for my 13 and 16 year old kids. Fixed hours of breakfast? Sure, but if you missed them, you still get it in the best possible way, just unbelievable. Nothing is too much, each question or request is handled with love and care. If you don’t love this place....something is wrong with you😬
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Response from Gabriella R, Proprietario at Hotel Saraceno
Responded Aug 25, 2018
We will never thank you enough for your enlightening review! It was a pleasure welcoming you at Saraceno Milano Marittima! Thank you so much, from the bottom of our heart!
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Muir family travels a lot and the Hotel might not be the ultimate 5 star Hotel it is one of the Hotels you just feel at home. the Staff outstanding the Management delightful. Just a great package. Will definitely come back.
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Response from Gabriella R, Proprietario at Hotel Saraceno
Responded Aug 1, 2018
Dear Thomas, Thank you so much for taking the time and effort to write this "Five Star" review of our Saraceno. I was so pleased to read that our facilities and our staff really exceeded your expectations. Our team strives to give every guest the best possible experience not only at our hotel, but on Milano Marittima Cervia. We look forward to being your hotel of choice with all your trips to Milano Marittima. All the best,
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PRICE RANGE
$138 - $459 (Based on Average Rates for a Standard Room)
LOCATION
ItalyEmilia-RomagnaProvince of RavennaCerviaMilano Marittima
NUMBER OF ROOMS
34
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