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Hotel Campagnola

Traveler (19)
Room & Suite (3)
Dining (2)


#48 of 72 hotels in Malcesine
Good to know
Lake View
Mountain View
Property amenities
Free parking
Free High Speed Internet (WiFi)
Hot Tub
Non-smoking hotel
Outdoor pool
Room features
Air conditioning
Non-smoking rooms


Full view
37Car recommended
Grade: 37 out of 100
10Restaurantswithin 0.75 miles
1Attractionwithin 0.75 miles
10Room tips
Traveler rating
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  • 5
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  • 1
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Upon arrrival in the hotel, the receptionist asked for our ID cards. She took them and put them somewhere behind the desk. I asked the ID cards back at the end of the check-in procedure, but she refused. The computer was not working and the had to process them for the local police. It would be ready around 3 hours later. When I insisted I did not want to leave the ID cards behind, suddenly the computer was working (Lie 1) , but now she had to process the cards of other guests first. She definitely needed to process the cards in order of arrival. I asked her why, she responded that we should not think that since we came in last, that we would get a priority over other guests. By this time she had already raised here voice and basically screamed in my face that this was normal in Italian hotels and that I should know better. I suggested I would come back at the the time at which she would want to process our cards, she refused. She did not want to talk to us anymore, neither would she give us our cards back. She just started doing stuff on the computer, ignoring our presence at the counter. I told her that her customer service was terrible and that I had never been treated like this in a hotel before. What a horrible way of beginning your stay at any hotel. When I asked for the manager or a supervisor, she told me that she was the manager, I could not talk with anyone else. (Lie 2) After dropping our luggage in the room, I went back to the reception to tell the receptionist how I felt about the way the had treated us 5 minutes earlier. She smashed our ID cards in the desk (lie 3, she had processed ID cards by then, it was not obligatory for her to process the cars in order of arrival), basically told me to **** off and made talk to the hand signals. This made me really angry, by now I was ready to leave this hotel and go somewhere else. Then, an hour later we received a phone call from the hotel owner, she wanted to talk with us after she learned what happened. She came up to our room together with the receptionist. While normally you would expect and adult conversation, here I got treated like a little child, even with her finger pointing at me about what I supposedly had said to her employee. I asked her whether there was camera footage of the reception to prove my right about what had happened earlier, there was not. After she was finished talking she did not want to hear my side of the story, she trusted her receptionist and that was that. I was perplexed, I have never been treated so badly in my adult life anywhere that I was a customer. The owner did not even show me the curtesy to talk to me at the reception when I went down to settle things before leaving. She kept being making different phone calls, stare at her computer screen etc, I had to ask her to look at me when we were talking! Later I found different complaints about the attitude of the staff at this hotel. Please be warned by my story, DO NOT stay at hotel Campagnola, even though the location is great.
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6th time staying at this hotel. Very clean, good facilities excellent breakfast and restaurant next door. Manual in the Restaurant is excellent and really makes you feel special. Friends joined us this trip and were very impressed and will visit again.
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Beautiful spot, pretty hotel, MEAN, RUDE front desk and breakfast room staff. Stay somewhere else. I literally felt like I had to tip toe around the hotel as to not upset the rude ladies that worked at the front desk. We cut our trip a day short because we felt so uncomfortable and unwelcome. For example, when I asked about where to get dinner the woman at the front desk was rude and unhelpful -- this is her job. No help with booking boats. No beach chairs or special beach access Town is a 3 kms away I was yelled at when I was trying to find water My son misplaced his prized stuffed animal and again the woman at the front desk was rude and unhelpful. He is 8 and was crying. The staff at the breakfast gave the vibe that they could not wait to get out of there. The maids were very kind. Its too bad because its a beautiful hotel.
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LOVELY LOCATION IN MALCESINE !!! :) We spent 3 nights and we enjoyed the stay and the visit in Malcesine . Rooms are clean and silenced. We had the lake view and it was simply breathtaking . Breakfast buffet is good.
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Nice modern hotel with outdoor pool, fabulous location directly opposite two beaches. Staff were very friendly & helpful, rooms comfortable. The outside pool area was decked and nicely landscaped. The restaurant (linked) next door was also very friendly, good food and prices, also served takeaway pizzas. There is no mini bar in the room.The bar prices were reasonable.Breakfast was sufficient,
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$121 - $192 (Based on Average Rates for a Standard Room)
ItalyVenetoProvince of VeronaMalcesine
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