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Grand Palais Excelsior Hotel & SPA

Via Roma 9, 12015 Limone Piemonte Italy
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Traveler (28)
Room & Suite (14)
Dining (8)

About

Location
Cleanliness
Service
Value
An oasis of peace...Your holiday in Limone Piemonte deserves to be remembered as a warm and elegant, able to convey the warmth of home with genuine and friendly hospitality, in a structure with levels of service, professionalism and quality.In summer surrounded by a green garden and winter shrouded in a blanket of white snow, the Grand Palais Excelsior maintains the charm of its Art Nouveau style, without give up all the modern comforts.The attention to detail... good taste is appreciated. Love the details? At the Grand Palais Excelsior is precisely the details to create a form of hospitality so unique and special. Small and large elements come together in harmony to create an environment that conveys an immediate sense of intimacy, well-being, relaxation and extraordinary pleasure ... perfect conditions for your holiday ...
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Hot tub
Bar / lounge
Skiing
Babysitting
Airport transportation
Free internet
Wifi
Public wifi
Internet
Indoor pool
Heated pool
Restaurant
Breakfast buffet
Shuttle bus service
Business Center with Internet Access
Conference facilities
Spa
Massage
Salon
Steam room
Baggage storage
Concierge
Non-smoking hotel
Shops
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Non-smoking rooms
Suites
Family rooms
Room service
Safe
Kitchenette
Flatscreen TV
Complimentary toiletries
Smoking rooms available
Seating area
Telephone
Minibar
Refrigerator
Hair dryer
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Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Quaint
Languages Spoken
Italian

Location

Full view
60Somewhat walkable
Grade: 60 out of 100
31Restaurantswithin 0.75 miles
3Attractionswithin 0.75 miles
233Reviews4Q+A2Room tips
Traveler rating
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  • English
Like other members of our group that stayed regularly at Excelsior, I am allergic to dogs and develop breathing problems when in contact with dog hairs. The hotel prided itself on being pet free and the official guidleines state that "in the interest of hygiene and the peace no pets are allowed". We were therefore shocked to see several dogs regularly being fed at the breakfast table, some sitting on their owners' laps and eating off the plates at the table. There were also fleas in our room and I found several bites during the holiday. My friend and I became so unwell that we were on inhalers for the entire holiday and afterwards, worsening every time we had to sit next to the dogs at breakfast. When we complained, there were long queues and we were were told on two occasions that the manager was not available to speak to us. A lady at the reception desk was completely unsympathetic, stating that, although the hotel officially does not allow pets, in Italy it is "according to the law obligatory to look after the pets if hotel guests bring them"! She felt that our health issues were simply not as important as the dogs' wellbeing. She did however promise that the manager would email us once he had time! It is now several weeks since out holiday, and no emails or other communication has materialised. This is a shame, as we and our group were regular visitors who used to have good holidays staying at this hotel. The staff are generally lovely and hard working, but it seems that the management is poor, with confusing guidelines, which are simply not executed.
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Nice hotel, brilliant shuttle service. Don't know what we would have done without it. All staff warm and welcoming. Food is delicious and the pool is good. The hotel restaurant does very nice pasta bolognaise. 2nd time and would definitely go again.
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We stayed at the Grand Palais Excelsior just for a short break and we were allocated a mini-apartment in the residence (#21). The furnishing and facilities of the mini-apartment were complete (dishes, glasses, cooking items, etc.) and perfectly fitting for a family of four (2 adults in the alcove with the proper bed, two kids in the sofabed) even though the apartment was considered apt for three occupants. It was well refined and comfortable, but it was not "historical" as we suspect the rooms at the "real" hotel would be. In any case, for a skiing holiday I would consider it a better a more practical solution. We fully enjoyed our stay and really took advantage of everything the hotel had to offer: good meals at the restaurant "Il San Pietro" and relax in the pool/Jacuzzi area and SPA. The parking (valet service) was a good suggestion, but please consider that it is at an added cost of 15 euro. Personnel was always fully available and ready to help, both in the hotel and the SPA. We particularly liked the young waiters in the breakfast room and the restaurant, who - despite the long working hours and the hotel being full - were always smiling. Their commitment and enthusiams really showed. The only surprise we had was the snow, falling copiously during the night. All the rest perfectly lived up to our expectations and our stay was smooth and relaxing just like it should be.
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We can't believe how lucky we were to find this hotel ! This hotel is the epitome of a top rated hotel Well positioned to the local shopping and buzz in Limone - the hotel facilities and spa - the breakfast - you just don't want to go out ! So professional - so attentive - so helpful - just so very nice !! Thank you for a great stay - we'll certainly be back
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We returned for a second visit at this beautiful hotel that appears to be constructed with walls of geraniums. The staff is extraordinarily pleasant, and the location is perfect for walking to nearby cafes and the river walk. Plenty of cafes to choose from.
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ALSO KNOWN AS
grand palais excelsior limone piemonte
LOCATION
ItalyPiedmontProvince of CuneoLimone Piemonte
NUMBER OF ROOMS
28
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