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Parc Hotel Du Lac

Traveler (564)
Room & Suite (179)
Videos (2)
Certificate of Excellence

About

#3 of 31 hotels in Levico Terme
Location
Cleanliness
Service
Value
Certificate of Excellence
The Parc Hotel Du Lac on the spot of Levico lake is a completely new **** hotel which offer: direct access to the beach, sauna world, indoor & outdoor pool, beauty farm.
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Property amenities
Pool
Free parking
Restaurant
Room service
Bar/Lounge
Free High Speed Internet (WiFi)
Spa
Breakfast included
Babysitting
Banquet Room
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Public Wifi
Wheelchair access
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Room features
Air conditioning
Minibar
Refrigerator in room
Accessible rooms
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Mid-range
Hotel links
Visit hotel website
920Reviews
6Q+A
5Room tips
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Popular mentions
The location of this hotel is excellent. Access to lakeside swimming/sun beds using room key. Very clean rooms, spacious with comfortable beds. Had 2 superior rooms next door with lake view. Air conditioning very effective. Booked half board food nice. Breakfast buffet wide selection and great chef cooking eggs/omelettes to order. Dinner 3 choices for starter and main or several types of pizza. Help yourself to salad, fruit, etc. Hotel very busy lots of young families as there was soft play and full kids programme. Lots of water activities available at reasonable price. Lake heavenly to cool off from August’s heat. Pool and spa looked nice not used as lake so nice. Mainly Italian and German families. Small amount of English spoken by staff -made to feel welcome. Lunch at the lakeside taverna also excellent. Drink prices very reasonable. Would definitely stay here again.
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+1
The location and the structure is very good,we also enjoy the breakfast selection plus the spa service and overall the stay was positive except few things that I like to address; -The room has a scratch on the balcony ceiling -No room amenities like tooth brush or room slipper even the minibar was empty,except a complimentary bottle of water -Light bulb on the bedside table was broken -Staff attitude not guest oriented and proactive for example when we arrived nobody ask if we needed some help with our luggage. -We check in with a small baby but nobody was proactive enough to keep a boiler in the room This is the difference between a good 4 star hotel where staff get a good training and your structure which is comparable to a two star hotel if you forget about the location.
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Response from Martha P, Direttore at Parc Hotel Du Lac
Responded May 12, 2018
Dear Guest, thank you for the time you took to write your comments. Kindly note that Parc Hotel Du Lac in Levico is a 3 star hotel and not a 4 star hotel! - we are usually very careful in repairing the small damages in the rooms like lightbulbs or similar, we are sorry if we did not notice it straight away. Painting and major repairing are done usually during the winter break when the hotel is closed, but we now took note of your need, and will repair the scratch on the balcony - the complimentary amenities you find in our rooms correspond to a 3 stars hotel service, in the room upon arrival you find: a bag with 2 towels for the SPA, slippers, 2 bottles of water in the fridge - all our fridges are empty and available for guest's needs, we offer a fridge (as in the description of our rooms) not a mini-bar! - we are very careful about nature and the environment, we love our territory and try to take care of it in every possible way, that's another reason why we have complimentary kits at the reception, on request and not in the rooms. That way we avoid wasting - we do not have a concierge service, guests who need help with their luggage (or with anything else) are welcome to refer to the reception and we are always very happy to help in any possible way - for safety reasons we prefer not to have kettles in the rooms. Our bar is open from 7 am to 12 pm (after that time there is always someone available by calling on the phone) and our guests can get hot water any time from the bar We actually tend to help our guests in every way, the reception is open from 8 am to 9.30 pm, and we are more than available to meet the guests' requirements. Why didn't you just come to the reception to as some or all of your questions? We would have easily and immediately solved some of the doubt and problems you had without you needing to be unhappy for your whole stay. We will gladly add some of the improvements you suggest, one day, when we will move upwards to the 4 stars. Until than we will keep on offering a service which is more than appropriate for our standard and for the price you pay and very well appreciated by the great majority of our guests.
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We visited the Hotel DuLac in Molveno during October as part of a Saga tour. The welcome was warm and friendly and we were quickly in our rooms. Food was excellent with efficient and pleasant service. The room was well decorated with good facilities. Molveno offers a cable car ride not to be missed and there are lovely walks along the lake. I recommend this hotel without reservation.
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Response from PARCHOTELDULAC, Responsabile reception at Parc Hotel Du Lac
Responded Mar 16, 2018
Dear Guest, thanks a lot for your kind words. We are glad you had a good time. The area around us, our valley and other valleys nearby offer wonderful excursion possibilities: walks in the wood or in the mountains, trekking, bike rides both for city and for mountain bikes, water activities in two of the warmest and cleanest lakes in the region.
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Stayed here for three nights. Reception was helpful, great room with a view over the lake, excellent breakfast, ate in the restaurant once - again excellent. We made use of the bikes which were free to use. Only a couple of minor negatives - the wifi signal was weak and worked best on the balcony and not in the room, and there wasn't one English speaking TV channel. We've titled this review "Hidden Gem" because there weren't any other English guests - which we quite enjoyed!! Hotel is just a short walk into the quaint town centre of Levico Terme
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Beautiful setting on the lake facing south; loved waking up and enjoying our balcony for the sunrises. For our three-night stay, we enjoyed the our included breakfast before either walking along the lake or into town for Levico Terme's internationally-acclaimed "Festival del Mais e dei Cereali." 1) The sauna was relaxing, and the lake extremely refreshing. 2) The staff was professional and courteous. 3) Breakfast included excellent made-to-order omelettes, on-the-comb honey, fresh über-soft rye bread. Not sure what was up with the coffee - the only downside. 4) Our lunch and dinner were delicious, especially my steak with pepper sauce. Get it sangue!! 5) Our executive double room was spacious with plenty of room to relax, with a large balcony. 6) The layout of the bathroom didn't quite make sense with the toilet immediately behind the door; the bidet and toilet should be switched. The walk-in shower was convenient, but the frosted glass between the shower and bed area allows too much bathroom light if someone has to use the bathroom when it's still dark. 7) Parking is a bit tight, so don't bring your Ford Excursion. 8) Free wifi was convenient throughout the hotel grounds (at least wherever we tried it!) 9) The paddle boat provided an great way to enjoy the lake.
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PRICE RANGE
$137 - $252 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
park hotel levico terme
LOCATION
ItalyTrentino-Alto AdigeProvince of TrentoLevico Terme
NUMBER OF ROOMS
58
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